WixAnswers.com
What is WixAnswers.com?
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction.
WixAnswers.com Starting Price
$ 24/Per Month
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Key Features of WixAnswers.com
Here are the powerful features that make WixAnswers.com stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Asset Management
- CRM & Sales Dashboards
- CRM integration
- Developer API
- Knowledge Management
- Call Center
- Call Routing
- Call Recording
- Online Booking
- Call Management
- Collaboration Tools
- Agent Scheduling
- Assignment Management
- Call Me Option
- Knowledge Database
- Live chat system
WixAnswers.com Pricing
Here are the pricing plans for WixAnswers.com. Choose the plan that best fits your requirements and budget. Get Detailed WixAnswers.com pricing as per your requirements.
- Billed annually
- Knowledge management
- Fully customizable help center
- Intuitive creation of articles and FAQs
- Content collaboration and task management on articles
- Side by side translation
- Out-of-the-box SEO
- Built-in search
- Contextual help widgets
- Insights to optimize the knowledge base
- Billed annually
- Ticketing system
- Knowledge management
- Live chat
- All from self-service, plus:
- Customer support via email, web forms, Facebook, and chat
- A single timeline view for all interactions, alongside customer history and data panel
- Automatic actions and real-time triggers
- AI articles recommendations
- Unlimited labels and queues for workflow optimizations
- Billed annually
- Call center
- Ticketing system
- Knowledge management
- Live chat
- All from Multi-channel, plus Call Center plan:
- Knowledge base, calls, tickets, and chat visible and manageable in one tab
- Single timeline view for all interactions, including calls
- Calls dashboard to track and monitor the workload
- Internal notes, task management & escalation processes
- Help widgets to support any communication funnel
- Actionable data on the full platform
- Billed annually
- Call center
- Ticketing system
- Live chat
- Contact Sales
- Inbound, outbound, callback
- Custom IVR flows
- Call routing based on queues
- Real-time dashboard
- Call monitoring and recording
- Every call creates a ticket
WixAnswers.com Specifications
Get a closer look at the technical specifications and system requirements for WixAnswers.com. Find out if it's compatible with your operating system and other software.
- Slack
- Jira
- Hubspot
- Zapier
- Salesforce
- CrowdIn
- Unbabel
- Klaus
- enabley
WixAnswers.com Description
Here's the comprehensive description of WixAnswers.com. Gain a brief understanding of its unique features and exceptional benefits.
Wix Answers is a cloud-based customer support solution that solves many of the common customer support industry pain points with its advanced, consolidated system. The platform provides a single view for all real-time and offline support channels, agents no longer have to switch between tabs to resolve a single customer issue, managers can optimize their team efforts with a real-time performance dashboard, and customers are supported across their entire journey. The platform offers a ticketing system, knowledge management, call center, live chat and built-in analytics. Additionally, it includes out-of-the-box integrations with: Zapier, Crowdin, Jira, HubSpot, Klaus, Unbabel, Slack, Enabley, Klaus App, Salesforce. Wix Answers is geared towards mid-market and enterprise businesses, along with SMBs that are scaling rapidly and looking for a solution to grow as they grow.
WixAnswers.com Resources
WixAnswers.com Videos
Overall WixAnswers.com Reviews
Thinking about using WixAnswers.com? Check out verified user reviews & ratings based on WixAnswers.com's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
WixAnswers.com Pros and Cons
"User-friendly interface: Wix Answers has an intuitive and user-friendly interface that makes it easy for businesses to manage their customer support operations efficiently.Customization options: The platform offers a range of customization options, allowing businesses to tailor the platform to meet their specific needs and branding guidelines.Integrated knowledge base: Wix Answers includes a powerful knowledge base that allows businesses to create a comprehensive library of articles, tutorials, and other resources to help customers find answers to their questions.Multi-channel support: The platform supports multiple communication channels, including email, phone, and chat, making it easier for businesses to manage all customer interactions in one place.Reporting and analytics: Wix Answers provides detailed reporting and analytics capabilities, allowing businesses to track performance and make data-driven decisions to improve their customer support operations."
"Easy to use"
"Limited integrations: Wix Answers has limited integrations with other third-party tools and platforms, which may be a disadvantage for businesses that rely heavily on other tools for their operations.No mobile app: Currently, Wix Answers does not offer a mobile app, which may be inconvenient for businesses that need to manage customer support on the go.Limited automation: The platform's automation capabilities are somewhat limited, which may require businesses to spend more time manually managing support tickets.Limited branding options: While the platform offers some customization options, businesses may find that the branding options are somewhat limited compared to other customer support platforms.Limited language support: Wix Answers currently only supports a limited number of languages, which may be a disadvantage for businesses with a global customer base."
"Change the entire team of support professionals"
2 WixAnswers.com Reviews
Hear directly from customers who have used WixAnswers.com. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
syed a.
manager
Used the software for : 6-12 months (Daily)
Company Size :1-10 employees
Verified By :
review for wixanswers.com
I've been using Wix Answers for a few months to manage my business's customer service operations, and I'm impressed. The platform is intuitive and user-friendly, making it easy to set up and manage support tickets efficiently. The excellent customization options allow me to tailor the platform to meet my business's specific needs and brand guidelines.
WixAnswers.com After Sales Service Rating
What do you like best about WixAnswers.com?
User-friendly interface: Wix Answers has an intuitive and user-friendly interface that makes it easy for businesses to manage their customer support operations efficiently.Customization options: The platform offers a range of customization options, allowing businesses to tailor the platform to meet their specific needs and branding guidelines.Integrated knowledge base: Wix Answers includes a powerful knowledge base that allows businesses to create a comprehensive library of articles, tutorials, and other resources to help customers find answers to their questions.Multi-channel support: The platform supports multiple communication channels, including email, phone, and chat, making it easier for businesses to manage all customer interactions in one place.Reporting and analytics: Wix Answers provides detailed reporting and analytics capabilities, allowing businesses to track performance and make data-driven decisions to improve their customer support operations.
What do you dislike about WixAnswers.com?
Limited integrations: Wix Answers has limited integrations with other third-party tools and platforms, which may be a disadvantage for businesses that rely heavily on other tools for their operations.No mobile app: Currently, Wix Answers does not offer a mobile app, which may be inconvenient for businesses that need to manage customer support on the go.Limited automation: The platform's automation capabilities are somewhat limited, which may require businesses to spend more time manually managing support tickets.Limited branding options: While the platform offers some customization options, businesses may find that the branding options are somewhat limited compared to other customer support platforms.Limited language support: Wix Answers currently only supports a limited number of languages, which may be a disadvantage for businesses with a global customer base.
What features is WixAnswers.com currently missing?
Gamification, Customer feedback management, Advanced workflow automation, Multi-language support for the knowledge base.
What other products like WixAnswers.com have you used or evaluated?
no product is evaluated by me.
Derek D.
Used the software for : Less than 6 months
Company Size :11-50 employee
Very Good Features and easy to use
The Employees are stubborn and non-responsive, have been using their software for three years and suddenly they want me to pay double then what I was paying.
WixAnswers.com Mobile App Experience
WixAnswers.com After Sales Service Rating
What do you like best about WixAnswers.com?
Easy to use
What do you dislike about WixAnswers.com?
Change the entire team of support professionals
Do you think WixAnswers.com delivers value for the money spent?
No
Are you satisfied with WixAnswers.com features?
Yes
Did implimentation of WixAnswers.com was easy?
Yes
What features is WixAnswers.com currently missing?
Yes pleasing support staff
What other products like WixAnswers.com have you used or evaluated?
Still exploring
How WixAnswers.com is better/different from its competitors?
Not sure am exploring other markets now
Alternatives of WixAnswers.com
Explore alternative software options that can fulfill similar requirements as WixAnswers.com. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
WixAnswers.com FAQs
How much does WixAnswers.com cost?
The starting price of WixAnswers.com is $ 1728/Per Month. It has different pricing plans:
- Self Service : $ 1728/Per Month
- Multi-Channel : $ 4320/Per Month
- Unlimited : $ 5760/Per Month
- Call Center : $ 4032/Per Month
WixAnswers.com also provides a free trial to users.
What apps do WixAnswers.com integrate with?
WixAnswers.com integrates with various apps:
- Slack
- Jira
- Hubspot
- Zapier
- Salesforce
- CrowdIn
- Unbabel
- Klaus
- enabley
What are the top 5 features for WixAnswers.com?
The top 5 features for WixAnswers.com are:
- Asset Management
- CRM & Sales Dashboards
- CRM integration
- Developer API
- Knowledge Management