Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction.
$ 24/Per Month
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Cloud Based
Monthly, Yearly, Onetime(Perpetual license)
wix.com
Tel Aviv
Nemal Tel Aviv St. 40 Israel
Available on request
Available on request
Available on request
Wix Answers is a cloud-based customer support solution that solves many of the common customer support industry pain points with its advanced, consolidated system. The platform provides a single view for all real-time and offline support channels, agents no longer have to switch between tabs to resolve a single customer issue, managers can optimize their team efforts with a real-time performance dashboard, and customers are supported across their entire journey. The platform offers a ticketing system, knowledge management, call center, live chat and built-in analytics. Additionally, it includes out-of-the-box integrations with: Zapier, Crowdin, Jira, HubSpot, Klaus, Unbabel, Slack, Enabley, Klaus App, Salesforce. Wix Answers is geared towards mid-market and enterprise businesses, along with SMBs that are scaling rapidly and looking for a solution to grow as they grow.
Fireside Chat: Elevating the Customer Experience, One Agent at a Time
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Fireside Chat: Saving the Customer Experience with Proactive Support
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Virtual Q&A: Life After Offices | Pivoting to Remote Customer Communications
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Webinar: The latest CX trends in tech - Is it worth the hype?
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Starting at $ 25
Available on request
Starting at $ 14
Slack, Jira, Hubspot, Zapier, Salesforce, CrowdIn, Unbabel, Klaus, enabley
"User-friendly interface: Wix Answers has an intuitive and user-friendly interface that makes it easy for businesses to manage their customer support operations efficiently.Customization options: The platform offers a range of customization options, allowing businesses to tailor the platform to meet their specific needs and branding guidelines.Integrated knowledge base: Wix Answers includes a powerful knowledge base that allows businesses to create a comprehensive library of articles, tutorials, and other resources to help customers find answers to their questions.Multi-channel support: The platform supports multiple communication channels, including email, phone, and chat, making it easier for businesses to manage all customer interactions in one place.Reporting and analytics: Wix Answers provides detailed reporting and analytics capabilities, allowing businesses to track performance and make data-driven decisions to improve their customer support operations."
"Easy to use"
"Limited integrations: Wix Answers has limited integrations with other third-party tools and platforms, which may be a disadvantage for businesses that rely heavily on other tools for their operations.No mobile app: Currently, Wix Answers does not offer a mobile app, which may be inconvenient for businesses that need to manage customer support on the go.Limited automation: The platform's automation capabilities are somewhat limited, which may require businesses to spend more time manually managing support tickets.Limited branding options: While the platform offers some customization options, businesses may find that the branding options are somewhat limited compared to other customer support platforms.Limited language support: Wix Answers currently only supports a limited number of languages, which may be a disadvantage for businesses with a global customer base."
"Change the entire team of support professionals"
syed a.
manager
Used the software for : 6-12 months (Daily)
Company Size :1-10 employees
Verified By : 
I've been using Wix Answers for a few months to manage my business's customer service operations, and I'm impressed. The platform is intuitive and user-friendly, making it easy to set up and manage support tickets efficiently. The excellent customization options allow me to tailor the platform to meet my business's specific needs and brand guidelines.
WixAnswers.com After Sales Service Rating
User-friendly interface: Wix Answers has an intuitive and user-friendly interface that makes it easy for businesses to manage their customer support operations efficiently.Customization options: The platform offers a range of customization options, allowing businesses to tailor the platform to meet their specific needs and branding guidelines.Integrated knowledge base: Wix Answers includes a powerful knowledge base that allows businesses to create a comprehensive library of articles, tutorials, and other resources to help customers find answers to their questions.Multi-channel support: The platform supports multiple communication channels, including email, phone, and chat, making it easier for businesses to manage all customer interactions in one place.Reporting and analytics: Wix Answers provides detailed reporting and analytics capabilities, allowing businesses to track performance and make data-driven decisions to improve their customer support operations.
Limited integrations: Wix Answers has limited integrations with other third-party tools and platforms, which may be a disadvantage for businesses that rely heavily on other tools for their operations.No mobile app: Currently, Wix Answers does not offer a mobile app, which may be inconvenient for businesses that need to manage customer support on the go.Limited automation: The platform's automation capabilities are somewhat limited, which may require businesses to spend more time manually managing support tickets.Limited branding options: While the platform offers some customization options, businesses may find that the branding options are somewhat limited compared to other customer support platforms.Limited language support: Wix Answers currently only supports a limited number of languages, which may be a disadvantage for businesses with a global customer base.
Gamification, Customer feedback management, Advanced workflow automation, Multi-language support for the knowledge base.
no product is evaluated by me.
Derek D.
Used the software for : Less than 6 months
Company Size :11-50 employee
The Employees are stubborn and non-responsive, have been using their software for three years and suddenly they want me to pay double then what I was paying.
WixAnswers.com Mobile App Experience
WixAnswers.com After Sales Service Rating
Easy to use
Change the entire team of support professionals
No
Yes
Yes
Yes pleasing support staff
Still exploring
Not sure am exploring other markets now
The starting price of WixAnswers.com is $ 24/Per Month. It has different pricing plans:
WixAnswers.com also provides a free trial to users.
WixAnswers.com integrates with various apps:
The top 5 features for WixAnswers.com are:
