Wowdesk

5/5

Based on 2 Reviews

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Features
User Reviews

What is Wowdesk?

Wowdesk is a fully featured Help Desk Software designed to serve Enterprises, Agencies. Wowdesk provides end-to-end solutions designed for Web App. This online Help Desk system offers Assignment Management, Document Storage, Complaint Classification, Quality Assurance Management, Issue Tracking at one place.

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Wowdesk Starting Price

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Wowdesk Screenshots

Key Features of Wowdesk

Here are the powerful features that make Wowdesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Help Desk Software Complaint Management System Self Hosted Help Desk Software

Amazon
2-Way Messaging
Account Alerts
Account Management
Action Management
Activity / News Feed
Activity Log
Activity Tracking
Admissions Management
Alerts / Escalation
Appointment Management
Approval Workflow
Archiving
Asset Budgeting
Asset Lifecycle Management
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Scans
Availability Management
Backlog Management
Backup Management
Bandwidth Monitoring
Barcoding / RFID
Baseline Manager
Batch Communications
Billing & Invoicing
Blended Call Center
Brainstorming
Calendar Management
Call Center
Call Logging
Call Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Sharing
Campaign Management
Campaign Tracking
Canned Responses
Capacity Monitoring
Case Management
Cataloging/Categorization
Change Calendar
Change Management
Change Planning
Channel Attribution
Channel Management
Chargeback Tracking
Chat / Messaging
Check-in / Check-out
Churn Management
CMDB
Collaboration
Commercial Properties
Commission management
Communication Management
Community Forums
Community Management
Complaint Classification
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Content Management
Content Syndication
Contract Lifecycle Management
Contract Management
Contract Negotiation
Corrective Actions (CAPA)
Cost Tracking
Curriculum Management
Customer Complaint Tracking
Customer DataBase
Customer Engagement
Customer Journey Mapping
Customer Lifecycle Management
Customer Profiles
Customer Segmentation
Customer Support Tracking
Customizable Branding
Dashboard
Data Integration
Data Matching
Data Visualization
Decision Tree
Depreciation Management
Depreciation Tracking
Device management
Device Targeting
Discussion Boards
Discussion Threads
Dispatch Management
Dispatching
Disposal Management
Document Management
Document Storage
Electronic Signature
Email Archiving
Email Distribution
Email Integration
Email Management
Email Marketing
Email Monitoring
Employee Database
Enrollment Management
Equipment Management
Equipment Tracking
Escalation Management
Event Logs
Event-Based Notifications
Expiry Notifications
Feedback Collection
Feedback Management
Field Sales Management
File Transfer
Filtering
Financial Aid Management
Fixed Line Compatibility
Forms Management
FTP Monitoring
GDPR Compliance
Geo Targeting
Government Contracts
Hardware Inventory
Help Desk Management
Impact Management
Inbound Call Center
Inbox Queue Management
Incident Management
Incident Reporting
Inspection Management
Instant Retrieval
Intent Recognition
Interaction Tracking
Interactive Content
Interactive Voice Response
Internal Cost Allocation
Internet Usage Monitoring
Inventory control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Job Management
Knowledge Base Management
Knowledge Management
Known Issue Management
Lead Management
License Management
Live Chat
Location Tracking
Macros
Maintenance Management
Maintenance Scheduling
Maintenance Tracking
Manual Dialer
Mass Notifications
Message Personalization
Mobile Access
Mobile Notifications
Multi-Channel Collection
Multi-Channel Communication
Multi-Language
Multi-Patch Deployments
Multiple Brands Products
Network Monitoring
Network Wide Management
Newsletter Management
Notes Management
Notification Scheduling
Offline Form
On-Demand Communications
Onboarding
Online Activation
Online Forums
Opportunity Management
Outbound Call Center
Patch Management
Payment Processing
Performance Metrics
Personalization
Policy Management
Pre-built Templates
Pre-configured Bot
Predictive Analytics
Predictive Dialer
Predictive Modeling
Preventive Maintenance
Print Management
Prioritization
Proactive Chat
Problem Management
Procurement Management
Project Management
Proposal Generation
Push Notifications
QR Codes
Quality Assurance Management
Queue Management
Queue Manager
Quotes/Estimates
Real Time Chat
Real Time Editing
Real Time Monitoring
Real-time Chat
Recurring Issues
Referral Tracking
Relationship Mapping
Release & Deployment Management
Release Management
Remediation
Remote Access
Remote Protection
Remote Systems Monitoring
Reporting/Analytics
Requirements Review
Requisition Management
Residential Properties
Response Management
ROI Tracking
Root-Cause Diagnosis
Routing
Saas helpdesk software
Sales Forecasting
Scenario Planning
Scheduled Messaging
Scheduling
Screen Sharing
Search
Self Service Portal
Self-service automation
Sell Side (Customers)
Sentiment Analysis
Server Monitoring
Server Performance
Service Automation
Service Catalog
Service Catalog Management
Service Desk (ITIL ITSM)
Service History
Service History Tracking
Service Level Agreement (SLA) Management
Service Level Management
Service Reporting
Session Recording
Session Transfer
Shared Inboxes
Shared Mailboxes
Signature Management
SLA Management
SLA Monitoring
Social Media Integration
Social Media Metrics
Social Media Monitoring
Software Inventory
Software License Management
Software Metrics
Spam Blocker
Specialty Contracts
Supplier Management
Survey Management
Task automation
Task Management
Team Chat
Team Management
Template Management
Territory Management
Text Analysis
Text to Speech
Third Party Integration
Ticket Automation
Ticket Management
Ticket/Issue Tracking
Ticketing system
Time Clock
To-Do List
Transaction Monitoring
Transfers/Routing
Trend Analysis
Troubleshooting Reports
Two-Way Communication
Uptime Monitoring
Uptime Reporting
Usage Reporting
Usage Tracking / Analytics
User Activity Monitoring
Vegetation Mapping
Vendor Management
Version Control
Video Content
Virtual Assistant
Virtual Personal Assistant (VPA)
Visual Notifications
Voice Customization
Voice Mail
Warranty Management
Warranty Tracking
Web Threat Management
Web Traffic Reporting
Website Analytics
Website Visitor Tracking
Whitelisting / Blacklisting
Work order management
Workflow Automation
Workflow Management

Analytics
Case Management
Complaint Classification
Complaint Monitoring
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Collection
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Automation and Workflow
Customer Database
Customer Portal
Customer satisfaction surveys
Customizable Dashboards
Customizable Ticket Fields
Customizable Ticket Templates
Email integration
Internal Collaboration
Knowledge Base
Knowledge Base Article Creation and Management
Live Chat
Multichannel Support
Multilingual Support
Reporting and Analytics
Role-based access control
Self-Service Portal
Service Level Agreement (SLA) Tracking
SLA Management
Ticket Assignment and Routing
Ticket Categorization and Tags
Ticket Escalation
Ticket History and Audit Trail
Ticket Management
Ticket Merge and Split
Ticket Notes and Attachments
Ticket Prioritization
Ticket Search and Filters
Ticket Status Tracking
User and Organization Management

Wowdesk Specifications

Get a closer look at the technical specifications and system requirements for Wowdesk. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Monthly, Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

Windows

Language Support :

English

Business :

Freelancers

StartUps

SMBs

Enterprises

Available Support :

Phone

Live Support

Training

Tickets

Wowdesk Categories on SoftwareSuggest :

Complaint Management System Self Hosted Help Desk Software

Company Details :

Company Name : Wowdesk

Website : Visit Website

Wowdesk Videos

Overall Wowdesk Reviews

Thinking about using Wowdesk? Check out verified user reviews & ratings based on Wowdesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 2 Reviews

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Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Likelihood to recommend

Out of 100%

Wowdesk Pros and Cons

"Simplicity - The Intuitive user interface - The workflow customization- Price"

"Hmm"

"Cannot be integrated with Instagram"

"Umm"

2 Wowdesk Reviews

Hear directly from customers who have used Wowdesk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

MA.

CEO

Used the software for : More than 1 year

Company Size :51-200 employees

5.0

Mar 03, 2020

Great help desk software for managing client requests

We are using this software for more than 2 years to manage our client requests, assign them to different teams, and make sure all requests are handled till closure. We love the workflow and automation piece that reduced a lot of effort and increased our staff productivity.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

What do you like best about Wowdesk?

Simplicity - The Intuitive user interface - The workflow customization- Price

What do you dislike about Wowdesk?

Cannot be integrated with Instagram

Useful 0

RamC.

Rating

Used the software for : Free trial

Company Size :201-500 employees

5.0

Sep 29, 2020

Sam Kumar

With regards for her to the next week to discuss your requirements with complete details share with me on my product and service. the same issue with my product is debited from your system without reading them I will check my transaction amount not refund the amount is not credited to your requirements with complete details share with me and my product is debited from your system and notify us by telephone at my problem and cashback credit cards and other countries to the same day I want you.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

What do you like best about Wowdesk?

Hmm

What do you dislike about Wowdesk?

Umm

Useful 0

Alternatives of Wowdesk

Explore alternative software options that can fulfill similar requirements as Wowdesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

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Wowdesk FAQs

What are the top 5 features for Wowdesk?

The top 5 features for Wowdesk are:

Case Management
Email Integration
Survey Management
Task Management
Self Service Portal

What type of customer support is available from Wowdesk?

The available support which Wowdesk provides is:

Phone
Email
Live support
Tickets
Training

Free Demo

Wowdesk

What is Wowdesk?

Wowdesk Screenshots

Key Features of Wowdesk

Wowdesk Specifications

Wowdesk Videos

Overall Wowdesk Reviews

Wowdesk Pros and Cons

2 Wowdesk Reviews

Great help desk software for managing client requests

Sam Kumar

Alternatives of Wowdesk

Wowdesk FAQs

What are the top 5 features for Wowdesk?

What type of customer support is available from Wowdesk?

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