Overall Zapier Reviews

Here's an unbiased review of Zapier. Discover how Zapier users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.5/5

Based on 13 Reviews

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Feature 4.5

Feature

Out of 5

Ease of use 4.5

Ease of use

Out of 5

Value for money 4.5

Value for money

Out of 5

Customer support 4.2

Customer support

Out of 5

Likelihood to recommend 93%

Likelihood to recommend

Out of 100%

Zapier Pros and Cons Based on Customer Reviews

"Many users find the real-time triggers and automation features enhance productivity and streamline workflows."

"Users appreciate Zapier's easy-to-use interface, making automation accessible even for those without technical expertise."

"The software offers extensive app integrations, allowing users to connect a wide range of applications seamlessly."

"There is a learning curve for setting up complex workflows, which can be challenging for some users."

"Zapier may not support integration with niche or less popular apps, limiting automation possibilities for some users."

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Showing 13 out of 13 Reviews

Hear directly from customers who have used Zapier. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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MD S.

Used the software for : Free trial (Weekly)

Company Size :11-50 employees

5.0

Feb 12, 2025

Verified via Business Email.

Verified Reviewer

Fantastic Experience with zapier-Highly Recommended

Zapier is a very helpful software. It helps me a lot to automate the processes. I recommend everyone to use it once.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Zapier Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about Zapier?

Easy to use. Integrations are very useful, and the UI is also very impressive.

What do you dislike about Zapier?

The workflow part can be improved a lot. Chatbot also needs improvements.

What features is Zapier currently missing?

Trigger-based chatbot

Divya N.

Productivity Expert

Used the software for : 6-12 months (Daily)

Company Size :51-200 employees

5.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Automating Workflows with Zapier

Zapier has revolutionized my workflow automation by connecting apps effortlessly and saving time.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Zapier IOS App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

Easy integration, wide app compatibility, automation triggers, and time-saving workflows.

What do you dislike about Zapier?

Complex setup for intricate workflows.

What features is Zapier currently missing?

Advanced workflow customization options and more robust data manipulation capabilities would enhance its functionality for power users.

Isabella H.

Workflow Consultant

Used the software for : Less than 6 months (Yearly)

Company Size :1-10 employees

4.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Efficiency Boost with Zapier

Zapier has significantly boosted my productivity by seamlessly automating repetitive tasks across apps.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Zapier IOS App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

Effortless automation, vast app integrations, real-time triggers, and a user-friendly interface.

What do you dislike about Zapier?

Limited actions on the free plan.

What features is Zapier currently missing?

Improved task automation logic and more comprehensive error-handling features would further optimize workflow reliability.

Amit M.

Efficiency Specialist

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

4.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Streamlining Processes with Zapier

Using Zapier has streamlined my processes, allowing me to focus on core tasks instead of manual data transfers.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Zapier IOS App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

Process automation, time-saving, easy app connections, and scalability.

What do you dislike about Zapier?

Learning curve for complex integrations.

What features is Zapier currently missing?

Enhanced reporting and analytics capabilities for tracking automation performance and identifying optimization opportunities would be beneficial.

Himani S.

Digital Marketer

Used the software for : Less than 6 months (Daily)

Company Size :11-50 employees

4.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Unlock efficiency with Zapier workflow management software

I love everything about this automation tool. Whether it is the simplicity of use, extensive integrations, or automated workflows, Zapier helps us streamline tasks and enhance overall work efficiency. The best thing about this software is that it can be tailored to our specific needs, saving us time and effort.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Zapier IOS App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

Very easy-to-use interface makes business automation a breeze.

What do you dislike about Zapier?

There are no noteworthy cons as such. However, I recommend using the free trial to check if it fits your needs before investing.

What features is Zapier currently missing?

The platform lacks more advanced workflow management tools. They should also offer free email customer support on free plans.

Hiral p.

Global Business Manager

Used the software for : 6-12 months (Weekly)

Company Size :201-500 employees

5.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Zapier is perfect for simplifying complex workflows

The software streamlines communication and automates repetitive tasks. It allows us to create complex workflows that span multiple apps and platforms, enhancing efficiency across our organization. The ability to monitor and troubleshoot workflows in real-time ensures smooth operation and enables us to identify and address any issues promptly.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Zapier Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

It is easy to learn and use. It does not require much training or reading resources. Love its user-friendliness. It provides integrations with tons of other apps.

What do you dislike about Zapier?

The pricing structure could become a problem as your company and its requirements grow.

What features is Zapier currently missing?

Webhooks are missing in the free plan, which can be a problem for some.

Drashti L.

Social Media Marketer

Used the software for : Less than 6 months (Monthly)

Company Size :51-200 employees

5.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Zapier is the easiest way to automate your tasks (without programming)

Because of the user-friendly interface, I can design unique workflows without being intimidated by the intricacies of programming. I really like that you can search for your software and receive a list of suggestions for things you can automate. In addition, Zapier also offers an abundance of ready-to-use templates.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Zapier Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

It offers a wide array of integrations to help you connect everything in one place.

What do you dislike about Zapier?

Although the pro of using Zapier is its integration with a wide array of apps, it may still not support integration with some niche or less popular apps. If you use any such apps that Zapier, the platform, does not support can limit your ability to fully automate certain tasks.

What features is Zapier currently missing?

The software lacks advanced customizable reporting and analytics tools for better workflow management.

Harshit G.

Sr. Digital Marketing Manager

Used the software for : 2+ years (Weekly)

Company Size :201-500 employees

5.0

May 07, 2024

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Best Leads Integration Platform

I have been using Zapier to integrate leads from Facebook, LinkedIn, Zoom, Zoho Backstage, Zoho Survey, and other platforms to sync leads to my CRM.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Zapier Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

I have been using Zapier to integrate leads from Facebook, LinkedIn, Zoom, Zoho Backstage, Zoho Survey, and other platforms to sync leads to the CRM.

What do you dislike about Zapier?

The price can be improved, and the support is not so good. When trying to contact their support team, they dont respond quickly.

What features is Zapier currently missing?

Nothing much as it solves all my issues.

Harshit

Manager

Used the software for : 2+ years (Weekly)

Company Size :201-500 employees

4.0

Feb 20, 2024

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Ultimate Tool to integrate and Configure CRM to any other tool

I have been using Zapier for 2 years, and it is an amazing problem solver that provides the capability to connect your CRM with any other tool. I would recommend it to everyone.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Zapier Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

I can integrate Zapier with any of the tools and connect the same with the CRM to push leads onto.

What do you dislike about Zapier?

The API push to the CRM doesnt allow me to append values to a field with multiple text values.

What features is Zapier currently missing?

The API push to the CRM doesn't allows me to append values to a field with multiple text values.

What other products like Zapier have you used or evaluated?

NA

Harshit G.

Sr. Digital Marketing Manager

Used the software for : 1-2 years (Weekly)

Company Size :51-200 employees

4.0

Mar 06, 2023

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Best Integration Tool of All Time

What I like about Zapier is that it allows the push of data from any software into any software for which API push doesn't work, like I am doing from Calendly to CRM.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Zapier Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

We have been using it for more than a year, and we use it to transfer leads to our CRM from Calendly, Zoom, LinkedIn Lead Ads, Facebook Lead Ads, and more.

What do you dislike about Zapier?

Nothing much. It is actually a problem solver, and there is nothing much that is bad in the tool.

What features is Zapier currently missing?

I don't think so.

Bhabishya B.

Sales Manager

Used the software for : 2+ years (Weekly)

Company Size :51-200 employee

4.0

May 18, 2022

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Best automation software

Zapier is super easy to use. I have been using it for my multiple businesses for a year now. They have thousands of software integrations and many features. However, their pricing is a bit higher than other similar software, which I don't like. I hope they will lower it in the future.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Zapier Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

They have thousands of software which I can automate, and its very easy to integrate that software into my Zapier account. Its also very easy to make a zap in Zapier.

What do you dislike about Zapier?

There are a few software not added, and a few software are premium, which I dont like. Also, their pricing is higher. It would be great if they could lower the pricing.

What features is Zapier currently missing?

The API feature while creating a Zap. I have found this feature in a similar software and have been very useful but I don't find this in Zapier.

What other products like Zapier have you used or evaluated?

Pabbly Connect

How Zapier is better/different from its competitors?

They have lots of software and is super easy to use.

Aditya N.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 20, 2021

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Zapier has made so many things possible

We use four different apps to make our business function. Zapier makes all of them communicate with each other easily. It is unbelievably resourceful and operational.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Zapier Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Zapier After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Zapier?

The range of integrations that Zapier provides is unreal, and that is what I like about it.

What do you dislike about Zapier?

The range of integrations that Zapier provides is unreal, and thats what I like about it.

Do you think Zapier delivers value for the money spent?

Yes

Are you satisfied with Zapier features?

Yes

Did implimentation of Zapier was easy?

Yes

What features is Zapier currently missing?

nothing

Deep S.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 21, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

A very nice software to automate your daily tasks.

I really find this software amazing. It helped me automate many daily tasks, such as auto-forwarding a few filtered emails to other IDs, compiling my daily expenses from various cards in one place from my emails, performing various tasks related to Google Spreadsheets, and sending trigger messages to me for a few actions.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

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