What is Zendesk?

Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 

Pricing

Zendesk Starting Price

$ 19/Agent/Month

Awards
Zendesk Award

Our Awards and Recognition

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Key Features of Zendesk

Here are the powerful features that make Zendesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Amazon
  • 2-Way Messaging
  • Account Alerts
  • Account Management
  • Action Management
  • Activity / News Feed
  • Activity Log
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Appointment Management
  • Approval Workflow
  • Archiving
  • Asset Budgeting
  • Asset Lifecycle Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Scans
  • Availability Management
  • Backlog Management
  • Backup Management
  • Bandwidth Monitoring
  • Barcoding / RFID
  • Baseline Manager
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • Brainstorming
  • Calendar Management
  • Call Center
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Campaign Management
  • Campaign Tracking
  • Canned Responses
  • Capacity Monitoring
  • Case Management
  • Cataloging/Categorization
  • Change Calendar
  • Change Management
  • Change Planning
  • Channel Attribution
  • Channel Management
  • Chargeback Tracking
  • Chat / Messaging
  • Check-in / Check-out
  • Churn Management
  • CMDB
  • Collaboration
  • Commercial Properties
  • Commission management
  • Communication Management
  • Community Forums
  • Community Management
  • Complaint Classification
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Content Syndication
  • Contract Lifecycle Management
  • Contract Management
  • Contract Negotiation
  • Corrective Actions (CAPA)
  • Cost Tracking
  • Curriculum Management
  • Customer Complaint Tracking
  • Customer DataBase
  • Customer Engagement
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Support Tracking
  • Customizable Branding
  • Dashboard
  • Data Integration
  • Data Matching
  • Data Visualization
  • Decision Tree
  • Depreciation Management
  • Depreciation Tracking
  • Device management
  • Device Targeting
  • Discussion Boards
  • Discussion Threads
  • Dispatch Management
  • Dispatching
  • Disposal Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Archiving
  • Email Distribution
  • Email Integration
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Employee Database
  • Enrollment Management
  • Equipment Management
  • Equipment Tracking
  • Escalation Management
  • Event Logs
  • Event-Based Notifications
  • Expiry Notifications
  • Feedback Collection
  • Feedback Management
  • Field Sales Management
  • File Transfer
  • Filtering
  • Financial Aid Management
  • Fixed Line Compatibility
  • Forms Management
  • FTP Monitoring
  • GDPR Compliance
  • Geo Targeting
  • Government Contracts
  • Hardware Inventory
  • Help Desk Management
  • Impact Management
  • Inbound Call Center
  • Inbox Queue Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Instant Retrieval
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Interactive Voice Response
  • Internal Cost Allocation
  • Internet Usage Monitoring
  • Inventory control
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • IT Asset Management
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Known Issue Management
  • Lead Management
  • License Management
  • Live Chat
  • Location Tracking
  • Macros
  • Maintenance Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Manual Dialer
  • Mass Notifications
  • Message Personalization
  • Mobile Access
  • Mobile Notifications
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Patch Deployments
  • Multiple Brands Products
  • Network Monitoring
  • Network Wide Management
  • Newsletter Management
  • Notes Management
  • Notification Scheduling
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Activation
  • Online Forums
  • Opportunity Management
  • Outbound Call Center
  • Patch Management
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-built Templates
  • Pre-configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Predictive Modeling
  • Preventive Maintenance
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Push Notifications
  • QR Codes
  • Quality Assurance Management
  • Queue Management
  • Queue Manager
  • Quotes/Estimates
  • Real Time Chat
  • Real Time Editing
  • Real Time Monitoring
  • Real-time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Mapping
  • Release & Deployment Management
  • Release Management
  • Remediation
  • Remote Access
  • Remote Protection
  • Remote Systems Monitoring
  • Reporting/Analytics
  • Requirements Review
  • Requisition Management
  • Residential Properties
  • Response Management
  • ROI Tracking
  • Root-Cause Diagnosis
  • Routing
  • Saas helpdesk software
  • Sales Forecasting
  • Scenario Planning
  • Scheduled Messaging
  • Scheduling
  • Screen Sharing
  • Search
  • Self Service Portal
  • Self-service automation
  • Sell Side (Customers)
  • Sentiment Analysis
  • Server Monitoring
  • Server Performance
  • Service Automation
  • Service Catalog
  • Service Catalog Management
  • Service Desk (ITIL ITSM)
  • Service History
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Shared Inboxes
  • Shared Mailboxes
  • Signature Management
  • SLA Management
  • SLA Monitoring
  • Social Media Integration
  • Social Media Metrics
  • Social Media Monitoring
  • Software Inventory
  • Software License Management
  • Software Metrics
  • Spam Blocker
  • Specialty Contracts
  • Supplier Management
  • Survey Management
  • Task automation
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text to Speech
  • Third Party Integration
  • Ticket Automation
  • Ticket Management
  • Ticket/Issue Tracking
  • Ticketing system
  • Time Clock
  • To-Do List
  • Transaction Monitoring
  • Transfers/Routing
  • Trend Analysis
  • Troubleshooting Reports
  • Two-Way Communication
  • Uptime Monitoring
  • Uptime Reporting
  • Usage Reporting
  • Usage Tracking / Analytics
  • User Activity Monitoring
  • Vegetation Mapping
  • Vendor Management
  • Version Control
  • Video Content
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Notifications
  • Voice Customization
  • Voice Mail
  • Warranty Management
  • Warranty Tracking
  • Web Threat Management
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking
  • Whitelisting / Blacklisting
  • Work order management
  • Workflow Automation
  • Workflow Management
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  • 1-click installationWorks with GoogleApps
  • A/B Testing
  • Access control
  • Access Controls/Permissions
  • Access Monitoring
  • Account Alerts
  • Account Based Marketing
  • Account Management
  • Accounting
  • Accounting Integration
  • Accounts payable
  • Accounts Receivable
  • Action Item Tracking
  • Actionable Segmentation Enhancements
  • Actionable Telematics
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Advertising Campaigns
  • Advocate Management
  • AI Recommendations
  • Alerts / Escalation
  • Allocation
  • Alumni Management
  • Analytics
  • Analytics/ROI Tracking
  • Annotations
  • Application Management
  • Appointment Management
  • Appointment Reminders
  • Approval Process Control
  • Approval Workflow
  • Archiving
  • Archiving & Retention
  • Assessment Generation
  • Asset Management
  • Assignment Management
  • Assisted Living
  • Attendance management
  • Attendance Tracking
  • Attendee Management
  • Audience Segmentation
  • Audience Targeting
  • Audio Content
  • Auto Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Formatting
  • Automatic Player Updates
  • Automatic Re-ordering
  • Automation Templates Enhancements
  • Automotive Calculated Insights
  • Automotive Data Bundle
  • Automotive Loan and Lease Console
  • Background Screening
  • Backorder Management
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Barcode Scanning
  • Barcoding / RFID
  • Benchmarking
  • Bill Audit
  • Bill Database
  • Bill Importing
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Inquiry Manager
  • Billing Portal
  • Blended Call Center
  • Box Office Management
  • Budgeting & Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Sharing
  • Campaign Analysis
  • Campaign Management
  • Campaign Personalization
  • Campaign Segmentation
  • CAN SPAM Compliance
  • Candidate Tracking
  • Canned Responses
  • Capacity Planning
  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Case Notes
  • Catalog Management
  • Cataloging/Categorization
  • Centralized Inbox
  • Channel Management
  • Chapter Management
  • Check-In Manager
  • Claims Management
  • Claims Processing
  • Class Management
  • Clean Energy Program Management
  • Client / Property Matching
  • Client database
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Cloud Computing
  • Cold calling
  • Collaboration
  • Collaborative Writing
  • Collections Management
  • Comment Moderation
  • Commission management
  • Committee Management
  • Communication Management
  • Communication Tracking
  • Community Management
  • Complaint Monitoring
  • Completion Tracking
  • Compliance Tracking
  • Concessions Management
  • Conferences/Conventions
  • Connected Vehicle Visualization
  • Consent Management
  • Contact Database
  • Contact Discovery
  • Contact Import/Export
  • Contact Management
  • Contact Manager
  • Content analytics
  • Content Management
  • Content marketing
  • Content repository
  • Content Scheduling
  • Content Syndication
  • Contextual Targeting
  • Contingency Billing
  • Contract Management
  • Contribution Tracking
  • Conversion Tracking
  • Cost Tracking
  • Create Subtasks
  • CRM
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer Advocacy
  • Customer Communications Management
  • Customer DataBase
  • Customer Management
  • Customer Profiles
  • Customer Review Platform
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Surveys
  • Customer Targeting
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable invoices
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis
  • Data Enrichment
  • Data Extraction
  • Data Integration
  • Data Management
  • Data Mapping
  • Data Modeling
  • Data Security
  • Data Source Connectors
  • Data Source Integrations
  • Data Visualization
  • Deal Management
  • Delivery Management
  • Demographic Data
  • Dependency Management
  • Deployment Management
  • Developer API
  • Digital Asset Management
  • Discount Management
  • Discussion Boards
  • Distributed Call Recording
  • Distribution Management
  • Distributor Management
  • Document Assembly
  • Document Indexing
  • Document Management
  • Document Retention
  • Document Storage
  • Donor Management
  • Donor Targeting
  • Drag & Drop
  • Drill Down
  • Drip Campaigns
  • Due date tracking
  • Dues Management
  • Dunning Management
  • Dynamic content
  • E-forms
  • Einstein Copilot
  • eLearning Authoring Tools
  • Election Management
  • Electronic Signature
  • Email Integration
  • Email Marketing
  • Email Marketing / SMS Marketing
  • Email Response Control
  • Email Templates
  • Employee Database
  • Employee Management
  • EMR/EHR
  • Energy Price Analysis
  • Engagement Monitoring
  • Enhanced Local Listings
  • Enterprise Asset Management
  • Enterprise Sales Management Enhancements
  • ERP
  • Escalation Management
  • Estimates & Invoices
  • Event Management
  • Event Triggered Actions
  • Event Triggered Email
  • Event-Based Notifications
  • Expense Management
  • Expense Tracking
  • Experience Management
  • Facility Scheduling
  • Feedback Collection
  • Field Sales Management
  • Field service management
  • File Sharing
  • Financial CRM
  • Financial Engagement
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Food & Beverage Management
  • Forecasting
  • Form Builder
  • Forms Management
  • Full Text Search
  • Functions / Calculations
  • Fundraising Management
  • Gamification
  • GDPR Compliance
  • General Admission
  • Geo Targeting
  • Gift Card Management
  • Goal Tracking
  • Goals / Quota Management
  • Group Posting
  • Group Scheduling
  • Healthcare CRM
  • Help Desk
  • Home Health Enhancements
  • Hourly billing
  • Household Tracking
  • HR Management
  • Image Editor
  • Image Library
  • Import / Export Management
  • Inbound Call Center
  • Inbound Reporting
  • Incident Management
  • Influence Tracking
  • Initial Assessments
  • Inquiry Management
  • Instant Retrieval
  • Insurance Rating
  • Interaction Tracking
  • Interactive
  • Interactive Voice Response
  • Internal Chat Integration
  • Internal HR
  • Interoperability Enhancements
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Invoice
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • IT Asset Management
  • IVR / Voice Recognition
  • Job Board Posting
  • Job Scheduling
  • Jobs Board
  • Kanban Board
  • Key Performance Indicators
  • Kiosk Ticketing
  • Kitting
  • Knowledge Base
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • KPIs
  • Landing Pages
  • Landing Pages/Web Forms
  • Law Firms
  • Law Practice Management
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Enrichment
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • Legal CRM
  • Life Sciences
  • List Management
  • Live Chat
  • Load Forecasting
  • Loan Origination
  • Loyalty Program
  • Mailing list management
  • Maintenance Management
  • Maintenance Scheduling
  • Manage Quotations
  • Manage Tasks
  • Manual Dialer
  • Manufacturing CRM
  • Mapping
  • Marketing Analytics
  • Marketing Automation
  • Marketing Automation Integration
  • Marketing Collateral
  • Marketing Management
  • Marketing Reports
  • Mass Email
  • Media Library
  • Medical History Records
  • Meeting Management
  • Member Communities
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member types
  • Membership Database
  • Membership Management
  • Membership Renewals
  • MES
  • Meter Tracking
  • Mobile Access
  • Mobile App
  • Mobile Optimized Emails
  • Mobile Payments
  • Mobile Ticketing
  • Mobile Time Tracking
  • Mortgage and Loans
  • Mortgage CRM
  • MRP
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Currency
  • Multi-Facility
  • Multi-Location
  • Multi-Provider Practice
  • Multi-Screen Support
  • Multi-Site Management
  • Multi-Store Management
  • Multiple Billing Rates
  • Multiple Site Management
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Offline Time Tracking
  • OLAP
  • Omnichannel Communication
  • On-Demand (SaaS)
  • Onboarding
  • Online Booking
  • Online Calendar
  • Online Giving
  • Online invoicing
  • Online Payment Processing
  • Online payments
  • Online Registration
  • Online Reviews
  • Online Store
  • Online Ticketing
  • Onsite Ticketing
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Pageview Tracking
  • Partner Cloud (VAR or Service Provider)
  • Patient Communications
  • Patient Management
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pharma CRM
  • Pharmaceutical and Biotech
  • Phone & Video Calls
  • Physician Management
  • PIA / DPIA
  • Pipeline Management
  • Pledge Management
  • Plug-And-Play Integration
  • Point of Sale (POS)
  • Policy Management
  • Political Advocacy
  • Post Management
  • Post Scheduling
  • Predictive Analytics
  • Predictive Dialer
  • Presales
  • Pricing Management
  • Print-at-Home
  • Private Cloud
  • Private Dashboards
  • Private Equity
  • Proactive Chat
  • Process Mapping
  • Process Modeling & Designing
  • Product Catalog
  • Product configurator
  • Product Database
  • Products & Price Books
  • Profitability Analysis
  • Program Management
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project billing
  • Project Management
  • Promotion Transfer
  • Promotions Management
  • Prompt Builder
  • Property Alerts
  • Property Database
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Public Dashboards
  • Purchase Order Management
  • Purchasing
  • Quality Control
  • Quality Management
  • Queue Management
  • Quote Management
  • Quotes / Proposals
  • Quotes/Estimates
  • Quotes/Proposals
  • Real Time Analytics
  • Real-time Chat
  • Receipt Management
  • Recommendation Engine
  • Recording Bookmarking
  • Recruiting Firms
  • Recruitment Management
  • Recurring Appointments
  • Recurring Billing
  • Recurring Giving
  • Recurring Issues
  • Recurring/Subscription Billing
  • Reference Checking
  • Referral Source Tracking
  • Referral Tracking
  • Reimbursement Management
  • Relationship Tracking
  • Remote Display Management
  • Remote Document Access
  • Report Export
  • Reporting & statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Response Management
  • Restaurant POS
  • Resume Parsing
  • Resume Search
  • Retail POS
  • Returns Management
  • Review Monitoring
  • Reviews Management
  • RFP Management
  • Ringless Voicemail Drop
  • Risk Management
  • Room Block Management
  • Rules-Based Workflow
  • Safety Management
  • Sales
  • Sales Agreement Enhancements
  • Sales Dashboards & Reports
  • Sales Force Automation
  • Sales Forecasting
  • Sales Intelligence
  • Sales Management
  • Sales pipeline management
  • Sales Pipeline Tracking
  • Sales Quotes
  • Sales Reports
  • Sales Tracking
  • Scheduled / Automated Reports
  • Scheduling
  • Scheduling & Appointments
  • Scorecards
  • Screen Sharing
  • Search
  • Search Marketing
  • Search/Filter
  • Season Tickets
  • Segmentation
  • Self Service Portal
  • Sensitive Data Identification
  • Sentiment Analysis
  • SEO Management
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Single Provider Practice
  • Small Group Management
  • Social CRM
  • Social Marketing
  • Social Media Integration
  • Social media management
  • Social Media Metrics
  • Social Media Monitoring
  • Social Media Promotion
  • Solution Management
  • Source Tracking
  • Special Order Management
  • Spend Control
  • Staff Management
  • Strategic Planning
  • Subscriber Management
  • Supplier and Purchase Order Management
  • Supplier Management
  • Supply Chain Management
  • Survey Management
  • Surveys & Feedback
  • Target Account Identification
  • Task Management
  • Tax Calculator
  • Tax Forms
  • Tax Management
  • Team Assignments
  • Team Management
  • TeamChat
  • Telemarketing Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Text Editor
  • Text Messaging
  • Third Party Integration
  • Third party integrations
  • Ticket Brokering
  • Ticket/Issue Tracking
  • Ticketing
  • Time & Expense Tracking
  • Time Management
  • Time on Site Tracking
  • Time Planning
  • Time Tracking
  • TMF API Enhancements
  • Traceability
  • Tradesman Job Management
  • Training Management
  • Transaction Dispute Management Enhancements
  • Transportation Dispatch
  • Treatment Plans
  • Trend / Problem Indicators
  • Trend Analysis
  • Trust Accounting
  • User Interaction Tracking
  • Vendor Management
  • Version Control
  • Video Content
  • VIN Lookup
  • VIP & Discount Tickets
  • Visitor Identification
  • Visual Analytics
  • Visual Editor
  • Voice & Data Integration
  • VoIP
  • Volunteer Management
  • Warehouse Management
  • Web Forms
  • Website Management
  • Website Personalization
  • Website Visitor Tracking
  • Widgets
  • Work order management
  • Workflow Automation
  • Workflow Configuration
  • Workflow Management
  • WYSIWYG Email Editor
  • WYSIWYG Rich Text Editing
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  • Audit Management
  • Complaint Management
  • and list reporting
  • Administrator Level Control
  • Air Management
  • Alerts Notifications
  • Analytics
  • Archiving & Retention
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auditing
  • Automated Routing
  • Automated Scheduling
  • Backlog Management
  • Batch Records
  • Bills of Material
  • Budgeting & Forecasting
  • Bug Tracking
  • Calibration Management
  • CAPA Planning
  • Capacity Planning
  • Change Management
  • Change Orders
  • Collaboration
  • Commenting / Notes
  • Complaint Management
  • Compliance Management
  • Components Tracking
  • Contract Management
  • Controls Testing
  • Corrective / Preventive Actions
  • Corrective Actions (CAPA)
  • Corrective and Preventive Actions (CAPA)
  • Cost-to-Completion Tracking
  • CRM
  • Customer Complaint Tracking
  • Customer DataBase
  • Dashboard
  • Data Entry
  • Data Linking
  • Data Management
  • Defect Tracking
  • Design Management
  • Deviation Management
  • Device History
  • Device History Record
  • Document Control
  • Document Management
  • Drawings Integration
  • Due date tracking
  • Electronic Signature
  • Emissions Inventory
  • Employee Management
  • Employee Training
  • Environmental Compliance
  • Environmental Management
  • Environmental Risk Assessment
  • Equipment Management
  • Equipment Tracking
  • Escalation Management
  • Excel Loader
  • FDA Compliance
  • Feedback Management
  • Feedback Tracking
  • Filtering
  • Fixed Asset Management
  • FMEA (Failure Mode and Effects Analysis)
  • Forecasting
  • Forms Management
  • Gage Management
  • Hazardous Materials Control
  • Hierarchical View
  • HIPAA Compliance
  • Incident Management
  • Include Photos In Reports
  • Industrial Safety Management
  • Injury Reporting
  • Inspection Management
  • Inventory control
  • Inventory Management
  • Invoice Management
  • ISO Compliance
  • ISO Standards Management
  • Issue & Return Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Planning
  • Job Costing
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Labor Hours Tracking
  • Lease and Maintenance Management
  • Maintenance Management
  • Maintenance Scheduling
  • Management Review
  • Material Management
  • Measurement Readings
  • MES
  • Move & Copy
  • MRP
  • MSDS
  • Multi-Station Management
  • Nonconformance Tracking
  • Occupational Health Management
  • OPC Data Collection
  • Order Management
  • OSHA Compliance
  • OSHA Recordkeeping
  • Overrun Reporting
  • Parameterized Testing
  • Percent-Complete Tracking
  • Performance Metrics
  • Periodic Review
  • Photos In Reports
  • Point-of-Production Analysis
  • Print on Site
  • Prioritization
  • Product data management
  • Product Lifecycle Management
  • Production Cost Tracking
  • Production Management
  • Production Scheduling
  • Project Management
  • Purchase Order Management
  • Quality Assurance Management
  • Quality Control
  • Quality Control Checklist
  • Quality Management
  • Quote Management
  • Quotes / Estimates
  • Real Time Data Collection
  • Recall Management
  • Recipe Management
  • Recurring Issues
  • Regulatory Compliance
  • Release Management
  • Report Templates
  • Reporting
  • Reporting/Analytics
  • Requirements Management
  • Requirements Review
  • Requirements-Based Testing
  • Resource Management
  • Risk Alerts
  • Risk Management
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Safety Risk Assessment
  • Sarbanes-Oxley Compliance
  • Scheduling
  • Shipping Management
  • Speech Recognition
  • Stakeholder Defined Attributes
  • Statistical Data Reporting
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supplier Quality Control
  • Supply Chain Management
  • Supports Parallel Execution
  • Supports Agile
  • Sustainability Management
  • Task Management
  • Test Case Tracking
  • Test Script Reviews
  • Testing / QA Management
  • Testing Management
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking
  • Tool Kitting
  • Traceability
  • Traceback & Traceforward
  • Training Management
  • Unicode Compliance
  • User Level Management
  • Validation & Verification
  • Version Control
  • Waste Management
  • Water Management
  • What-if Analysis
  • Work order management
  • Workflow Management
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  • Activities Booking
  • Activity Registration
  • Artist Management
  • Attendance management
  • Attendee Segmentation
  • Auction Management
  • Audience Segmentation
  • Badge Management
  • Badge Printing
  • Barcode / Ticket Scanning
  • Barcode Support
  • Billing & Invoicing
  • Box Office Management
  • Calendar Management
  • Campaign Management
  • Central Reservation System
  • Class Registration
  • Concessions Management
  • Confirmation/Reminders
  • Contact Management
  • Contract Management
  • Contribution Tracking
  • Credential Management
  • CRM
  • Customer DataBase
  • Customer Management
  • Data Import / Export
  • Data Synchronization
  • Discount/Coupon Management
  • Dispatch Management
  • Donor Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Registration
  • Fixed Route Management
  • Fleet / Equipment Management
  • Form Builder
  • Fundraising Management
  • GDS / OTA Integration
  • General Admission
  • Grant Management
  • Group Management
  • Group Registration
  • Guest List Management
  • Guest List Search
  • Itinerary Creation
  • Kiosk Ticketing
  • Landing Pages / Web Forms
  • Lead Capture
  • Load Management
  • Marketing Management
  • Membership Management
  • Mobile Ticketing
  • Multi-Event Management
  • Multiple Route Support
  • Online payments
  • Online Registration
  • Online Ticketing
  • Onsite Printing
  • Onsite Registration
  • Onsite Ticketing
  • Order Management
  • Payment Processing
  • Pledge Management
  • POS
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quote Management
  • Recognition Management
  • Recurring Giving
  • Refund Automation
  • Registration Management
  • Remote Access
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Routing
  • Scheduling
  • Season Tickets
  • Self Check-in
  • Social Media Promotion
  • Staff Scheduling
  • Surveys & Feedback
  • Ticket / Order Fulfillment
  • Ticket Brokering
  • Ticket Scanning
  • Touch Screen
  • Training Management
  • Transportation Management
  • Usage Reporting
  • Vendor Management
  • VIP
  • Volunteer Management
  • Volunteer Profiles
  • Wait List Management
  • Wireless Internet Access
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  • 360 Degree Feedback
  • Activities Booking
  • Booking Notes
  • Commenting / Notes
  • Comprehensive Response Manager
  • CRM
  • Custom Survey URLs
  • Customer Support
  • Data Analysis Tools
  • Detailed Reporting & Alerts
  • Email Distribution
  • Embedded Survey
  • Feedback Collection
  • Gamification
  • Kiosk Survey
  • Live Results Tracking
  • Mobile Access
  • Mobile Support
  • Mobile Survey
  • Moderation
  • Multiple Question Types
  • Offline Response Collection
  • PowerPoint Integration
  • Promotions Management
  • Q & A
  • Rate Management
  • Remote Device Management
  • Skip Logic
  • SMS Polling / Voting
  • Tablet Surveys
  • Template Library
  • Third Party Booking
  • Web Surveys
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Zendesk Pricing

Here are the pricing plans for Zendesk. Choose the plan that best fits your requirements and budget. Get Detailed Zendesk pricing as per your requirements.

Support Team
$ 19
Agent/Month
  • Ticketing system
  • Email, Twitter and Facebook
  • Business rules
  • Customer details and interaction history
  • Out-of-the-box reporting and analytics
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Support Professional
$ 55
Agent/Month
  • Everything in Support Team, plus…
  • Business hours
  • Customer satisfaction score (CSAT)
  • Multi-language support
  • Service level agreements (SLA)
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Support Enterprise
$ 115
Agent/Month
  • Everything in Support Professional, plus…
  • Skills based routing
  • Customised agent roles
  • Contextual workspaces
  • Sandbox
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Suite Team
$ 55
Agent/Month
  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Pre-defined responses (macros)
  • Custom business rules (triggers & automations)
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
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Suite Growth
$ 89
Agent/Month
  • Everything in Suite Team, plus...
  • Multiple ticket forms
  • Light Agents
  • Service level agreements (SLA)
  • Customer satisfaction ratings (CSAT)
  • Multilingual support and content
  • Self-service customer portal
  • Business hours
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Suite Professional
$ 115
Agent/Month
  • Everything in Suite Growth, plus...
  • Custom and live analytics
  • Side conversations
  • Skills-based routing
  • Integrated community forums
  • Data location options
  • HIPAA compliance
  • Access to Sunshine Conversations
  • Eligible for Advanced AI add-on
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Suite Enterprise
$ 169
Agent/Month
  • Everything in Suite Professional, plus...
  • Sandbox
  • AI-powered Content Cues
  • Content blocks
  • Custom agent roles
  • Contextual workspaces
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Zendesk Specifications

Get a closer look at the technical specifications and system requirements for Zendesk. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Mobile Platforms :
Android
iOS
Language Support :
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
Business :
Freelancers
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • Trello
  • Mailchimp Activity
  • Shopify
  • Salesforce
  • Klaus
  • Proactive Campaigns
  • Tymeshift
  • TeamViewer
  • Unbabel
  • Narvar
Company Details :
Company Name : Zendesk
Headquarter : San Francisco
Website : Visit Website
Full Address : 989 Market St. San Francisco, CA 94103

Zendesk Description

Here's the comprehensive description of Zendesk. Gain a brief understanding of its unique features and exceptional benefits.

What is Zendesk?

Zendesk offers the industry's leading customer support solution. Based on Zendesk reviews, on average, it boosts customer satisfaction ratings by 25% and agent productivity by 30%. Your customer interactions come together in a single, dynamic interface with web widgets, pre-defined ticket responses, and complete customer history.

Zendesk marketplace is the best choice for building customer experiences. They have powerful, flexible customer service and engagement products that scale to meet any business's needs. Furthermore, Zendesk supports and assists in over 60 languages to over 165,000 businesses.

Zendesk can integrate with many third-party applications like Oracle, Microsoft TeamsSalesforce, etc.

The Zendesk Agent Workspace enables support agents to manage customer conversations across all channels in one place. Additionally, the best Zendesk apps are an invaluable tool for improving customer service.

The Zendesk chat tool allows businesses to measure customer satisfaction and agent performance to ensure that support services are continuously improved. In addition, using automated triggers will enable customers to be engaged when they need assistance before they have even asked their questions.

What are the Key Zendesk Features?

Below are the top Zendesk features:

Help Desk Solution

Zendesk, as a central hub, is a tool for connecting everything you need to support customers more effectively. It offers the following features for solving problems collaboratively and empowering customers and agents:

1. Real-time updates

2. Agent Collaboration

3. Help desk automation

4. Request forms and ticket fields

5. Custom views

6. SLA management

Ticketing System

Zendesk's ticketing system gathers all customer support requests from multiple sources into a single location, much like a shared inbox. Your agents may have difficulty referencing previous issues or responding with the required contextual data when customers can contact your company in various formats at their convenience.

Zendesk's ticketing system provides the following features that solve this problem by streamlining the process of responding to customers consistently:

1. Multi-channel

2. Multilingual Support

3. Multi-brand

4. Workflows

5. Centralized hub

6. An Audit trail

Self-Service Portal

Zendesk Guide empowers your agents and customers through a self-service solution using an intelligent knowledge base.

Customers who prefer to search for answers on their own rather than waiting for the Zendesk team or a live agent's response can use this self-service help desk for a faster resolution. Here are the vital features of its self-service help desk:

1. Knowledge base

2. Help Center & Phone Support

3. Customer Portal

4. Community forums

Analytics

The Zendesk support software also has an easy-to-use interface to access reports and analytics to understand your customer support better and help desk system. The software enables businesses to foster customer relationships by utilizing data-driven information.

Zendesk software transforms the data into valuable and meaningful insights using visual styles and point-and-click functions.

1. Customer analytics

2. Performance Measurement

3. Prescriptive dashboards

4. Customization.

Omnichannel Support

With the unified workspace of Zendesk Software, you can connect your support and service teams with customers across multiple support channels. In other words, you do not lose context no matter which channel customers contact you, so you can continue your conversations and resolve issues.

What are the Benefits of Using Zendesk Products?

The benefits of integrating Zendesk software with your business include:

Improved Productivity

When it comes to solving customer issues, it isn't easy to manage several things simultaneously. For example, if you were recording notes and calling customers simultaneously, you would not be able to convert.

Handling numerous tasks at the same time will lead to a decrease in your customer support team's productivity. However, integrating Zendesk into your customer support operations becomes much easier and faster to handle.

It also has a self-help desk that reduces most customer queries, as customers can discover the answers independently. Overall, Zendesk automates several tasks for your support team, which in turn, increases their productivity.

Proactive Decision - Making

Your support team can take proactive decisions on the go with Zendesk's knowledge base, analytics, and other features. In addition, you can maximize your investment by synchronizing the Help Center knowledge base with your business requirements, resulting in proactive management of customer issues.

Enhanced Customer Engagement

Zendesk software allows your business to communicate with customers through various channels, enhancing their experience. Due to its voice, chat, and online messaging features, customers can easily connect with your support team using their preferred channel, significantly improving customer engagement.

Prompt Responses

A multitasking tool like Zendesk allows your support team to handle multiple tickets simultaneously, preventing backlogs comfortably. In addition, you can respond quickly to your customers with Zendesk.

Customer Retention

You must provide the best customer service possible to win over and retain customers. Zendesk software offers you a variety of features, including analytics, knowledge-base, messaging, and more, that can help you optimally resolve customer issues.

For example, in Zendesk Analytics, you can easily access customer data and make appropriate decisions to improve customer service and retention.

Better Sales Experience

You can solve customer problems efficiently with Zendesk's knowledge base, which provides you with all the details and resources you need right at your fingertips.

In addition, the Zendesk team is committed to working together so that agents can help customers, irrespective of their department.

Which is the Best Zendesk Alternative?

There is much software in today's market, similar to Zendesk. In addition, while Zendesk offers various purchasing options and pricing tiers, some companies may pay more than they anticipated to get the specific features they want.

The Zendesk for small businesses is an easy-to-use, powerful CRM that maximizes productivity, processes, and pipeline visibility. Additionally, smaller companies that buy the entire Zendesk suite are unlikely to use all the tools it includes, even if they buy it. Below are the five best Zendesk alternatives:

1. Help Scout

2. Zoho Desk

3. ServiceNow

4. Freshdesk

5. Gorgias

What is Zendesk Pricing?

At first glance, Zendesk pricing appears straightforward since you only need to pay $5 for a help desk tool. However, there are at least eight different plans listed under their "Support" section, plus a few other options under their "Sales" and "Platform" sections.

Below are the Zendesk knowledge base pricing plans:

Suite Team - $49 per agent/month billed annually

Suite Growth - $79 per agent/month billed annually

Suite Professional - $99 per agent/month billed annually

Zendesk Suite Enterprise - $199/agent per month

Zendesk Suite Enterprise (Custom) - $215+/agent per month

Zendesk Sunshine Platform - $25 - $69 per agent. (This category requires Support Enterprise or Support Suite Enterprise subscriptions)

What is Zendesk Sell Pricing?

The Zendesk Sell CRM software enables sales teams to win more deals by automating tasks and analyzing data. Through the all-in-one platform, sales reps will be able to increase productivity, while sales leaders can deliver customized coaching that accelerates performance.

Below is Zendesk sell pricing plans:

Zendesk Sell Team - $19 / User / Month Billed Yearly

Zendesk Sell Professional - $49 / user / Month Billed Yearly

Zendesk Sell Enterprise - $99 / User / Month Billed Yearly

Zendesk Sell Elite - $ 199 / user / Month Billed Yearl

Zendesk Customers

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Zendesk Videos

Overall Zendesk Reviews

Thinking about using Zendesk? Check out verified user reviews & ratings based on Zendesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.5/5

Based on 40 Reviews

Write a Review Or
Ask a question
Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 83.5%

Likelihood to recommend

Out of 100%

Zendesk Pros and Cons

"zendesk is very client friendly web side every step is very simple and easy to used for normal person"

"What is impressive about Zendesk is that it's easy to use, we can make tickets based on phone calls, email messages, or even social media requests. It's also centralized and provides reporting."

"Zendesk Support Suite has transformed my customer support operations. The centralized platform, automation tools, insightful analytics, and multi-channel support options have significantly improved our efficiency and effectiveness. This translates to"

"if you decrease the cost then more or more client come for visit the zendesk web side"

"From my experience, I found that Zendesk lacks customization options, has some complexity to setup and utilize features, and it can be expensive for some businesses."

"While Zendesk is fantastic, there's always space to grow. The interface could benefit from a refresh. While minimalist, navigating some areas can feel cluttered at times."

Alternatives of Zendesk

Explore alternative software options that can fulfill similar requirements as Zendesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Zendesk FAQs

How much does Zendesk cost?

The starting price of Zendesk is ₹ 1368/Agent/Month. It has different pricing plans:

  1. Support Team : ₹ 1368/Agent/Month
  2. Support Professional : ₹ 3960/Agent/Month
  3. Support Enterprise : ₹ 8280/Agent/Month
  4. Suite Team : ₹ 3960/Agent/Month
  5. Suite Growth : ₹ 6408/Agent/Month
  6. Suite Professional : ₹ 8280/Agent/Month
  7. Suite Enterprise : ₹ 12168/Agent/Month

Zendesk also provides a free trial to users.

What apps do Zendesk integrate with?

Zendesk integrates with various apps:

  • Trello
  • Mailchimp Activity
  • Shopify
  • Salesforce
  • Klaus
  • Proactive Campaigns
  • Tymeshift
  • TeamViewer
  • Unbabel
  • Narvar

What are the top 5 features for Zendesk?

The top 5 features for Zendesk are:

  • Audit Trail
  • Case Management
  • Task Management
  • Appointment Management
  • API Integration
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