Zendesk Suite
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What is Zendesk Suite?
Zendesk Support Suite is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries effectively. It includes a range of tools such as ticketing systems, knowledge base management, live chat, and automation features.
Pricing
Zendesk Suite Starting Price
$ 69/Agent/Month
Awards
Our Awards and Recognition
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Key Features of Zendesk Suite
Here are the powerful features that make Zendesk Suite stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticketing System
- Automations
- Macros
- Custom Fields
- Views
- Triggers
- Service Level Agreements (slas)
- Multi Channel Support
- Knowledge Base
- Community Forums
- Customer Portal
- Reporting And Analytics
- Live Chat
- Email Integration
- Social Media Integration
- Mobile App
- Api Access
- Customizable Branding
- Collaboration Tools
- Ai And Bots
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Zendesk Suite Screenshots
Zendesk Suite Pricing
Here are the pricing plans for Zendesk Suite. Choose the plan that best fits your requirements and budget. Get Detailed Zendesk Suite pricing as per your requirements.
Suite Team
$ 69
Agent/Month
- Ticketing system
- Email, chat, voice, social messaging and more
- Help centre
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps and integrations
- Pre-defined responses (macros)
- Custom business rules (triggers and automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
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Suite Growth
$ 115
Agent/Month
- Includes everything in Suite Growth
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
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Suite Professional
$ 149
Agent/Month
- Includes everything in Suite Growth
- Customised and live analytics
- Side conversations
- Skills-based routing
- Integrated community forums
- Data location options
- HIPAA enabled
- Access to Sunshine Conversations
- Eligible for Advanced AI add-on
Get Offer
The pricing information for Zendesk Suite is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 3rd October 2024.
Free Trial is available
Zendesk Suite Specifications
Get a closer look at the technical specifications and system requirements for Zendesk Suite. Find out if it's compatible with your operating system and other software.
Company Details :
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Zendesk Suite Resources
Overall Zendesk Suite Reviews
Thinking about using Zendesk Suite? Check out verified user reviews & ratings based on Zendesk Suite's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Zendesk Suite Pros and Cons
"Integration with Android and iOS applications in real-time ticket creation is the best part."
"The interface seems like a traditional one; adding a few more colors will be attractive."
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Showing 1 out of 1 Reviews
Rahul B.
Product support specialist
Used the software for : 1-2 years (Daily)
Company Size :201-500 employees
Verified via linkedIn.
Verified Reviewer
The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.
Verified User
Best CRM with real time multiple integration and lot of customizable options
Easy to integrate with email and social media. Easy to customize the quick responses. Easy to provide access to users based on their requirements. Overall, the best product in this subscription fee range.
Zendesk Suite IOS App Experience
Zendesk Suite After Sales Service Rating
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What do you like best about Zendesk Suite?
Integration with Android and iOS applications in real-time ticket creation is the best part.
What do you dislike about Zendesk Suite?
The interface seems like a traditional one; adding a few more colors will be attractive.
What features is Zendesk Suite currently missing?
No missing feature but user interface may be implemented with little colors
What other products like Zendesk Suite have you used or evaluated?
Useful 0
Alternatives of Zendesk Suite
Explore alternative software options that can fulfill similar requirements as Zendesk Suite. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Zendesk Suite FAQs
How much does Zendesk Suite cost?
The starting price of Zendesk Suite is $ 69/Agent/Month. It has different pricing plans:
- Suite Team : $ 69/Agent/Month
- Suite Growth : $ 115/Agent/Month
- Suite Professional : $ 149/Agent/Month
Zendesk Suite also provides a free trial to users.
What are the top 5 features for Zendesk Suite?
The top 5 features for Zendesk Suite are:
- Email Integration
- Social Media Integration
- Self Service Portal
- Payment Processing
- Feedback Management
What type of customer support is available from Zendesk Suite?
The available support which Zendesk Suite provides is:
- Phone
- Live support
- Tickets
- Training
What types of businesses does Zendesk Suite serve?
Zendesk Suite serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.
Who are the primary competitors of Zendesk Suite?
The three major competitors of Zendesk Suite are ProProfs Help Desk, ServiceNow ITSM and Activate. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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