What is Zoho CRM?

Zoho CRM Application gives you a 360-degree view of your complete sales cycle and pipeline. It also has a open source version. Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Pricing

Zoho CRM Starting Price

$ 11/User/Month, Billed Annually

Awards
Zoho CRM Award

Our Awards and Recognition

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Key Features of Zoho CRM

Here are the powerful features that make Zoho CRM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Accounting
  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Cloud Computing
  • Contact Manager
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer Management
  • Customer Support
  • Email Integration
  • Email Marketing / SMS Marketing
  • Email Templates
  • Expense Management
  • Inventory Management
  • Invoice
  • Lead Generation
  • Marketing Analytics
  • Marketing Automation
  • Marketing Collateral
  • Mass Email
  • Meeting Management
  • On-Demand (SaaS)
  • Product Database
  • Products & Price Books
  • Project Management
  • Supplier and Purchase Order Management
  • Sales Quotes
  • Social CRM
  • Solution Management
  • Task Management
  • Territory Management
  • Sales Forecasting
  • Sales Tracking
  • Opportunity Management
  • Mobile App
  • Lead Management
  • Contact Management
  • Sales Force Automation
  • Business intelligence (BI)
  • Employee Management
  • Channel Management
  • Field Sales Management
  • Sales Collaboration
  • Sales Performance Management
  • Alerts & Notifications
  • Social Media Integration
  • Self Service Portal
  • File Sharing
  • Live chat system
  • Document Storage
  • Workflow Management
  • Custom Fields
  • Multi-Currency
  • Real Time Reporting
  • Sales Orders
  • Barcoding / RFID
  • Budgeting & Forecasting
  • Dashboard
  • Voice & Data Integration
  • VoIP
  • A/B Testing
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Pipeline Management
  • Sales Analytics
  • Sales Reporting
  • Lead Nurturing
  • Lead Segmentation
  • Historical Reporting
  • Subscriber Management
  • Approval Process Control
  • Third Party Integration
  • Client Portal
  • Channel Analytics
  • Partner Management
  • Customizable Dashboard
  • Web Forms
  • Invoice Management
  • Contact Database
  • Multi-Campaign
  • Campaign Analysis
  • Multi-Channel Marketing
  • Data Management
  • Supply Chain Management
  • Network Monitoring
  • Client Management
  • Marketing Management
  • Search Marketing
  • Data Mapping
  • Profile Management
  • Product Catalog
  • Customization
  • Business Process Automation
  • Campaign Segmentation
  • Website Visitor Tracking
  • Member Portal
  • Customer Segmentation
  • Gamification
  • Sentiment Analysis
  • Communication Management
  • Sales Pipeline Tracking
  • Multi-Channel Communication
  • Sales Dashboards & Reports
  • Data Visualization
  • Profitability Analysis
  • Graphs & Charts
  • 360° Customer View
  • Business Process Management
  • Progress Tracking
  • Event Triggered Email
  • Customer Engagement
  • Multi-Account Management
  • Customer Support Tracking
  • Email Response Control
  • Integrations
  • CRM Integration
  • Third party integrations
  • Email Marketing
  • Sales pipeline management
  • Data Integration
  • Data Import / Export
  • Live Chat
  • Marketing Reports
  • Audience Targeting
  • Custom Sales Funnel Flow
  • Facebook Lead Gen Ad Integration
  • Trend Analysis
  • Online Payment Processing
  • Reporting/Analytics
  • Create Subtasks
  • Segmentation
  • Data Modeling
  • Multi Channel Messaging API
  • Visual Flow Builder for Customer Journey Orchestration
  • Role Based Access Control
  • Reporting and Analytics
  • Reporting and Dashboards
  • Security & Encryption
  • Status Page
  • Multi Level Approval Workflows
  • Custom Report Exports
  • Sales Reports
  • Contextual Targeting
  • Import / Export Management
  • Workflow Configuration
  • Internal Chat Integration
  • Quotes/Proposals
  • For Mobile
  • User Journeys
  • Marketing Automation Integration
  • Customer Profiles
  • Data Matching
  • GDPR Compliance
  • Account Based Marketing
  • Action Item Tracking
  • Program Management
  • Surveys
  • Cataloging/Categorization
  • Search/Filter
  • Medical History Records
  • Funnel Analysis
  • Website Analytics
  • Audience Segmentation
  • Interactive Voice Response
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Sales Intelligence
  • Member types
  • Customizable CTAs
  • Customer Surveys
  • Lead Database Integration
  • Lead Enrichment
  • Lead Notifications
  • KPIs
  • Scorecards
  • Graphical Data Presentation
  • Move / Add / Change Options
  • Product Assortment
  • Market Intelligent Survey
  • Heat Maps
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Zoho CRM Pricing

Here are the pricing plans for Zoho CRM. Choose the plan that best fits your requirements and budget. Get Detailed Zoho CRM pricing as per your requirements.

Standard
$ 11
User/Month, Billed Annually
  • Sales forecasting
  • Reports and dashboards
  • Document library
  • Roles and profiles
  • Mass email
  • Call center connectors
  • 100,000 records
Professional
$ 19
User/Month, Billed Annually
  • Includes everything in Standard +
  • Email integration
  • Social CRM
  • Google AdWords integration
  • Workflow automation
  • Inventory management
  • Macros
  • Unlimited records
Enterprise
$ 33
User/Month, Billed Annually
  • Includes everything in Professional +
  • Territory management
  • Custom applications
  • Custom buttons
  • Workflow approval processes
  • Page layouts
  • Custom modules
  • Multiple currencies

Zoho CRM Specifications

Get a closer look at the technical specifications and system requirements for Zoho CRM. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
Mobile Platforms :
Language Support :
Arabic
Bulgarian
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Thai
Turkish
Vietnamese
Business :
Freelancers
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • Google Workforce
  • Microsoft 365
  • Slack
  • Shopify
  • Mailchimp
  • Facebook Ads
  • Pandadoc
  • Ringcentral
  • Twilio
  • Knowlarity
  • Goto Meeting
  • Goto Webinar
  • Zoom
  • Intuit Quickbooks
  • Xero
  • Saasu
  • Proposify
  • QuoteWerks
  • iQuoteXpress
  • DocuSign
  • Adobe Sign
  • Leadfeeder
  • ActiveCampaign
Company Details :
Company Name : Zoho Corporation Pvt. Ltd.
Headquarter : Chennai
Website : Visit Website
Full Address : Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District, Tamil Nadu - 603202

Zoho CRM Description

Here's the comprehensive description of Zoho CRM. Gain a brief understanding of its unique features and exceptional benefits.

Sales Force Automation:

Zoho CRM's Sales force automation solution helps you to track leads, prospects, business opportunities and close more deals in less time. Additionally, you can effectively use the existing customer data for future up-selling and cross-selling opportunities

Marketing Automation:

With the Zoho CRM marketing automation, you can effectively plan marketing activities, improve the quality of leads generation process. Additionally, you can measure the performance and effectiveness (ROI) of campaigns.

Customer Support & Service:

Zoho CRM's Cases and Solutions functionality empowers you to streamline the organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system.

Inventory Management:

Zoho CRM Inventory Management helps you to achieve the seamless integration between pre-sales and post-sales activities in a single application. In addition, you can also track procurement of goods or services from the preferred list of vendors.

Zoho is a top-rated CRM software that enables businesses to deliver remarkable growth by streamlining sales and marketing operations and leveling up their customer relationships. Zoho provides personalized services to clients by automating workflows, processes, campaigns, customer journeys, and more in less time, hence maximizing productivity with less use. 

This simple CRM software offers powerful sales automation tools to help you find and convert more leads. It lets you build custom reports in the form of pie charts, bar graphs, and heat maps for better data visualization. Zoho also serves as an omnichannel platform to streamline all your communication via chat, emails, phone calls, and social media into a single place.

It is one of the most popular CRM software among small businesses today, thanks to its flexibility and scalability, which allow the platform to grow with your business. Zoho's free plan includes all necessary features for entry-level businesses. Plus, its clean, user-friendly interface is great for getting started. 

Zoho can easily integrate with other Zoho tools and third-party applications like Google Analytics, Mailchimp, etc., to seamlessly integrate all your data into one place. You can also integrate your social media inboxes with Zoho CRM, so you don't have to switch between applications.

Zoho CRM Resources

webinar youtube_play_btn Sales pipeline management to help you sell better Watch Now for free
webinar youtube_play_btn Go Further Webinar Series Part 1: Going Further with CRM Management Watch Now for free
webinar youtube_play_btn Go Further Webinar Series Part 2: Go further with Customer Engagement Watch Now for free
webinar youtube_play_btn Go Further Webinar Series Part 3: Go Further with Intelligence Watch Now for free

Zoho CRM Slideshare

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Zoho CRM Customers

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Zoho CRM Videos

Overall Zoho CRM Reviews

Thinking about using Zoho CRM? Check out verified user reviews & ratings based on Zoho CRM's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.6/5

Based on 49 Reviews

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 87.4%

Likelihood to recommend

Out of 100%

Zoho CRM Pros and Cons

"The user interface and the annual plans are affordable for both big and large business where bigin is also their sub product exclusively for small businesses"

"Zoho CRM is designed with user-friendliness in mind. The interface is intuitive and well-organized, making it easy for users to navigate and find the information they need. Additionally, Zoho provides extensive documentation, tutorials, and customer."

"User friendly, insightful reports, great dashboards. Custom features are also good."

"All features are at its best. I think when a person experiences it, he would understand my words thus the features are easy to access and proceed."

"Zoho CRM offers a robust set of features and capabilities, some users may find certain aspects less beneficial or challenging to use, particularly if they are new to CRM systems or have specific preferences or requirements."

"No suggestions from my end, I think this is very well designed.to be used in any organization"

Alternatives of Zoho CRM

Explore alternative software options that can fulfill similar requirements as Zoho CRM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Zoho CRM FAQs

How much does Zoho CRM cost?

The starting price of Zoho CRM is ₹ 800/User/Month, Billed Annually. It has different pricing plans:

  1. Standard : ₹ 800/User/Month, Billed Annually
  2. Professional : ₹ 1400/User/Month, Billed Annually
  3. Enterprise : ₹ 2400/User/Month, Billed Annually

Zoho CRM also provides a free trial to users.

What apps do Zoho CRM integrate with?

Zoho CRM integrates with various apps:

  • Google Workforce
  • Microsoft 365
  • Slack
  • Shopify
  • Mailchimp
  • Facebook Ads
  • Pandadoc
  • Ringcentral
  • Twilio
  • Knowlarity
  • Goto Meeting
  • Goto Webinar
  • Zoom
  • Intuit Quickbooks
  • Xero
  • Saasu
  • Proposify
  • QuoteWerks
  • iQuoteXpress
  • DocuSign
  • Adobe Sign
  • Leadfeeder
  • ActiveCampaign

What are the top 5 features for Zoho CRM?

The top 5 features for Zoho CRM are:

  • Accounting
  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Cloud Computing
  • Contact Manager