What is Zoho Livedesk?

Customizable chat button for your website, allowing visitors/users to connect with your agents on live chat. 

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Key Features of Zoho Livedesk

Here are the powerful features that make Zoho Livedesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Live Chat
  • Chat Routing
  • Chat History
  • Canned Responses
  • Visitor Tracking
  • Proactive Chat
  • File Transfer
  • Chat Transfer
  • Chat Tags
  • Chat Transcripts
  • Customizable Chat Widget
  • Chat Analytics
  • Chatbot Integration
  • Multi Language Support
  • Mobile App
  • Agent Performance Reports
  • Visitor Insights
  • Co Browsing
  • Audio/video Chat
  • CRM Integration
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Zoho Livedesk Screenshots

Zoho Livedesk Specifications

Get a closer look at the technical specifications and system requirements for Zoho Livedesk. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : Zoho Corporation Pvt. Ltd.
Headquarter : Chennai
Full Address : Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District, Tamil Nadu - 603202
Overview Provided by : Prabhu
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Language Support :
English
Business :
StartUps
SMBs
Mid-Market
Enterprises
Available Support :
Email
Phone

Zoho Livedesk Comparisons

Compare Zoho Livedesk with other similar options available in Customer Service Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Zoho Livedesk Description

Here's the comprehensive description of Zoho Livedesk. Gain a brief understanding of its unique features and exceptional benefits.

Empower Your Customers with Live Accessibility:-

Easily embed click-to-chat capability into any, and every, space where your customers search for answers about your products or services. You have customers, they have questions, Zoho LiveDesk effortlessly connects you, your customers and the support solutions they crave.

Customer Support, Streamlined:-

Take the integral elements of world-class customer support, scrap away the complexities, idiosyncrasies and lag of cumbersome help desk software—and voilà—Zoho LiveDesk. If Sun Tzu had written the "Art of Customer Service," he'd use Zoho LiveDesk as an example. Lean, mean, and meticulously fine-tuned—with LiveDesk you know what lies ahead, attack swiftly, and counter instantly. Arm yourself with the robust arsenal you need to win every time.

Listen Better. Learn More.

Open the floodgates, tap into your visitor flow and capture every single drop of your newly increased customer engagement. Maximize the value of every interaction and discover the invaluable insights of your newly connected customers.

Fits on Day One. Ready for the Days Ahead:-

Zoho LiveDesk was engineered from the ground up to make customer engagement quick and easy for businesses of all shapes and sizes. Flexible to fit your organization, yet strong enough to scale with you.

Completely Customer Centric:-

Unlock the unbeatable power of completely unified customer interactions and discover the new heights your business, centered around your customers, can soar when you team-up LiveDesk with Zoho CRM. Outfitted with the tools and information you need, when you need them, you deliver instant happiness to your customers easily and efficiently, while constantly improving a truly customer-centric culture.

Zoho Livedesk Resources

Overall Zoho Livedesk Reviews

Thinking about using Zoho Livedesk? Check out verified user reviews & ratings based on Zoho Livedesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 2 Reviews

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Feature 5

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Ease of use 5

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Value for money 5

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Showing 2 out of 2 Reviews

Anoop P.

5.0

Sep 29, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Using Zoho Livedesk for over an year now.

Zoho Helpdesk is an awesome, fully customizable live desk. I have been using it for my official purposes to increase sales on my website. I have only used the free version, and it's awesome. It's smooth and responsive, with options for several operators/departments, canned responses, etc. The best part is it can be configured on a phone using IM+. I have done it, and it is good. Hope this helps :)

Feature 5

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Ease of use 5

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Value for money 5

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Customer support 5

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vishal

5.0

Dec 14, 2015

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Working buttery smooth

Zoho LiveDesk is very responsive and they reply to their customers as soon as possible. Good going, Zoho! Additionally, Zoho is a major website-building platform where you don't need to be an expert in web design languages like PHP or HTML, because Zoho provides a website builder that is helpful for beginners!

Feature 5

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Out of 5

Ease of use 5

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Value for money 5

Value for money

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Customer support 5

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Alternatives of Zoho Livedesk

Explore alternative software options that can fulfill similar requirements as Zoho Livedesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Zoho Livedesk FAQs

What are the top 5 features for Zoho Livedesk?

The top 5 features for Zoho Livedesk are:

  • Knowledge Management
  • Known Issue Management
  • Knowledge Base
  • Live Chat
  • Action Management

What type of customer support is available from Zoho Livedesk?

The available support which Zoho Livedesk provides is:

  • Phone
  • Email

Where is the headquarters/company of Zoho Livedesk located?

The headquarters/company of Zoho Livedesk is located at Chennai.

What types of businesses does Zoho Livedesk serve?

Zoho Livedesk serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.

Who are the primary competitors of Zoho Livedesk?

The three major competitors of Zoho Livedesk are Keeping, Remetrex PQ and Qelp. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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