ZOOM Reviews
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Overall ZOOM Reviews
Here's an unbiased review of ZOOM. Discover how ZOOM users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
ZOOM Pros and Cons
"High-quality video and audio, even with larger groups, while still being easy to use. Features like breakout rooms and screen sharing make it super flexible for everything from team meetings to large webinars. Plus, its reliability in terms of stability."
"The text is grammatically correct as is. No changes are needed."
"Video call and screen share. I think it is pretty impressive that Zoom offers a variety of tools. I can record my meetings and easily share my screen to discuss things with my clients."
"The chat feature feels a bit basic—it would be great if it had more robust options for organizing and filtering messages."
"Despite improvements, Zoom has faced criticism over security vulnerabilities in the past, which may raise concerns for some users regarding data privacy."
"Virtual backgrounds can be made easier to use. I believe I have not used all the features that Zoom has, but Im only familiar with a few, and virtual backgrounds is one of them. Sometimes it doesnt go according to plan and shows my screen messed up."
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Hear directly from customers who have used ZOOM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Ella S.
Marketing Manager
Used the software for : 2+ years (Weekly)
Company Size :1-10 employees
Verified Reviewer
Verified User
The text is grammatically correct and does not require any changes.
ZOOM IOS App Experience
ZOOM After Sales Service Rating
What do you like best about ZOOM?
High-quality video and audio, even with larger groups, while still being easy to use. Features like breakout rooms and screen sharing make it super flexible for everything from team meetings to large webinars. Plus, its reliability in terms of stability.
What do you dislike about ZOOM?
The chat feature feels a bit basic—it would be great if it had more robust options for organizing and filtering messages.
What features is ZOOM currently missing?
none
What other products like ZOOM have you used or evaluated?
ig s.
CEO
Used the software for : 6-12 months (Daily)
Company Size :1-10 employees
Verified Reviewer
Zoom offers high-definition video and clear audio, even in low-bandwidth situations.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
The text is grammatically correct as is. No changes are needed.
What do you dislike about ZOOM?
Despite improvements, Zoom has faced criticism over security vulnerabilities in the past, which may raise concerns for some users regarding data privacy.
What features is ZOOM currently missing?
Enhanced tools for real-time collaborative document editing within meetings could be beneficial. Incorporating VR features could elevate the experience for immersive meetings, especially in creative and design fields. While virtual backgrounds exist, more customizable options and filters could enhance user engagement and creativity.
What other products like ZOOM have you used or evaluated?
Irfan K.
Editor/Producer
Used the software for : 1-2 years (Weekly)
Company Size :51-200 employees
Verified Reviewer
Verified User
I have been using Zoom for a long time, and it has always benefited me in numerous ways. I mostly use it for client meetings. The video option and screen-sharing are two options that I mostly use. It is a great way to interact with my clients. Sometimes I use the virtual backgrounds, which is also a great feature. Overall, Zoom is a blessing in the modern world.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
Video call and screen share. I think it is pretty impressive that Zoom offers a variety of tools. I can record my meetings and easily share my screen to discuss things with my clients.
What do you dislike about ZOOM?
Virtual backgrounds can be made easier to use. I believe I have not used all the features that Zoom has, but Im only familiar with a few, and virtual backgrounds is one of them. Sometimes it doesnt go according to plan and shows my screen messed up.
What features is ZOOM currently missing?
Can' think of any.
What other products like ZOOM have you used or evaluated?
Sourav S.
Online study
Used the software for : 1-2 years (Daily)
Company Size :1-10 employees
Verified Reviewer
Verified User
ZOOM is a good online platform where you can have meetings from wherever you are. It helps in communication and builds trust in their business.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
It is safe and secure, with no one able to join the meeting without an ID or password, or you need to approve the person to join the meeting.
What do you dislike about ZOOM?
It network issue and lagging problem need to be improved, and it should contain less data to use.
What features is ZOOM currently missing?
No features is missing here
What other products like ZOOM have you used or evaluated?
Money M.
Artist
Used the software for : 6-12 months (Daily)
Company Size :1-10 employees
Verified Reviewer
Verified User
The Zoom application is a leading video conferencing platform known for its user-friendly interface and reliable performance. It offers seamless communication through features like HD video, screen sharing, and breakout rooms, making it ideal for meetings, webinars, and online classes. Zoom's cross-platform compatibility and integration with various tools enhance productivity. However, occasional security concerns and bandwidth issues can arise, but regular updates have addressed many of these. Overall, Zoom remains a top choice for virtual communication, balancing ease of use with robust features for both personal and professional use.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
Easy to use Point of Interaction: Natural and simple to navigate, making it accessible for all clients. Excellent Video and Sound: Offers HD video and clear sound, enhancing communication. Flexible Features: Incorporates screen sharing, virtual backgrounds.
What do you dislike about ZOOM?
Security Worries: Past weaknesses and protection issues have raised concerns. Transfer Speed Reliance: Requires stable web for ideal execution; issues can emerge with slow connections. Restricted Free Variant: Free arrangement has a 40-minute cutoff.
What features is ZOOM currently missing?
One missing element in Zoom is the capacity to locally work together on archives continuously inside the actual stage, like what Microsoft Groups offers with Office 365 combination. While Zoom permits screen sharing and explanations, it needs implicit instruments for immediate, concurrent report altering during gatherings, which could improve coordinated effort effectiveness.
What other products like ZOOM have you used or evaluated?
Taher A.
Marketing Consultant
Used the software for : 2+ years (Weekly)
Company Size :1-10 employees
Verified Reviewer
Verified User
I used Zoom occasionally to join some meetings before 2020 (COVID-19), but like many users, I used it intensively after COVID. It’s my go-to for larger meetings or small meetings when I want a smooth experience.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
Become very popular so that anyone has heard about it, access meetings without needing to have an account, work smoothly on a limited internet connection, and have a good virtual background and noise cancellation.
What do you dislike about ZOOM?
My main concern with “recording meetings” is that you never know what’s recorded and how it’s recorded unless you make several attempts to understand it. Even after some trials, the settings are not clear.
What features is ZOOM currently missing?
Better Recording Options with clear settings and explanation
What other products like ZOOM have you used or evaluated?
Microsoft Teams – Google Meet – GoToMeeting – Skype – Skype for Business -
Jimesh S.
Senior Software Engineer
Used the software for : 2+ years (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Zoom provides a comprehensive solution for video conferencing needs. Its intuitive interface and robust functionality make it a valuable tool for both business and personal communication. However, users should be aware of potential limitations and take necessary precautions to ensure a secure and seamless experience.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
Zoom offers a robust feature set catering to diverse communication needs. Users can effortlessly establish video calls, share screens with ease, and leverage features like breakout rooms for focused discussions.
What do you dislike about ZOOM?
While feature-rich, occasional technical glitches disrupt the user experience. Additionally, security concerns have emerged, requiring users to be vigilant about data protection measures.
What features is ZOOM currently missing?
sometime it stops without showing error, which can be improved
Lucia C.
HR Manager
Used the software for : 2+ years (Daily)
Company Size :11-50 employees
Verified Reviewer
With Zoom, conducting business online is easy thanks to the simplicity of setting up virtual meetings. It not only makes online meetings effortless but also offers amazing collaboration features.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
I like the user interface and the quality of video and audio. In addition, it supports many participants, and creating and joining meetings is easy.
What do you dislike about ZOOM?
So far, Zoom has been amazing, and we have no complaints. It has all the important features we need.
What features is ZOOM currently missing?
Zoom has all the features we need as a business.
What other products like ZOOM have you used or evaluated?
We evaluated Join.me before settling on Zoom. Zoom is better equipped.
Harshit G.
Sr. Digital Marketing Manager
Used the software for : 2+ years (Weekly)
Company Size :201-500 employees
Verified Reviewer
Verified User
We have been using Zoom for more than 2 years, and it seems to be the best software for providing a platform for meetings and webinar broadcasting, as well as allowing recordings of the same.
ZOOM Mobile App Experience
ZOOM After Sales Service Rating
What do you like best about ZOOM?
We have been using Zoom for more than 2 years, and it seems to be the best software that provides a meetings and webinar broadcasting platform and allows the recordings of the same as well.
What do you dislike about ZOOM?
As I am trying to integrate the form fills for the webinar, there is an issue with the phone number and the country code as I am trying to send leads to different CRMs based on the country code.
What features is ZOOM currently missing?
As I am trying to integrate the form fills for the webinar. There is issue with the phone number and the country code as I am trying to send leads to different CRM based on the country code.
Ali R.
Project Manager
Used the software for : 2+ years (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
Well, I have been a long-time user of Zoom meetings since COVID. It is very easy to use and offers amazing host features for scheduling meetings. Additionally, we can share documents and screens during virtual meetings.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
Screen sharing, host control, document sharing, and easy to use. Meeting invite with a single click.
What do you dislike about ZOOM?
Stable internet connection is needed, and while connecting on a browser, only select browsers support Zoom.
What features is ZOOM currently missing?
Artificial intelligence features.
What other products like ZOOM have you used or evaluated?
Microsoft Teams.
Shubhi P.
Business Analyst
Used the software for : 1-2 years (Daily)
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
It impacted my work. Suppose I am busy somewhere and not able to access the system; in that situation, it gives me access to use my mobile phone. My clients can share their screens, allowing me to work from home without my laptop, and it does not impact my work efficiency. I like this tool very much.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
We can access Zoom on the system as well as on a mobile phone. We can also attend our call twice.
What do you dislike about ZOOM?
In my point of view, there is no need to improve anything. Just flow with market requirements. Till I am using it, I am happy with each and every feature of Zoom.
What features is ZOOM currently missing?
No missing feature is there.
What other products like ZOOM have you used or evaluated?
Teams, I am having Google meet and teams experience but i liked zoom very much.
Anant U.
Founder
Used the software for : 1-2 years (Weekly)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
It offers all the features required for a business meeting, from a whiteboard to screen sharing and many more. Video conferences are always smooth without any issues.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
Its ability to include a live, editable whiteboard with other members also adding their suggestions.
What do you dislike about ZOOM?
The mobile app has fewer features compared to the software for desktop. We also face minor bugs and lags in the mobile app.
What features is ZOOM currently missing?
Ability of hosting multiple meeting from one account
What other products like ZOOM have you used or evaluated?
Google meet
Harshit G.
Sr. Digital Marketing Manager
Used the software for : 2+ years (Weekly)
Company Size :201-500 employees
Verified Reviewer
Verified User
Review Source: Organic
Zoom has been a great contribution to our organization’s meetings and webinars. Additionally, I have been using Zapier to sync leads to our CRM, which allows us to centralize the database.
ZOOM Mobile App Experience
ZOOM After Sales Service Rating
What do you like best about ZOOM?
As lead centralization is very important, I have been using Zapier to sync leads to our CRM as well.
What do you dislike about ZOOM?
The customization option is not very user-friendly, and the support is not very good.
What features is ZOOM currently missing?
The customization option is not so user friendly and the support is not so good.
Yawer A.
Marketing Specialist
Used the software for : 2+ years (Monthly)
Company Size :1-10 employees
Verified Reviewer
Verified User
Review Source: Organic
Our team has found Zoom to be a true asset, as it has made it possible to collaborate and communicate easily even when we are spread out geographically. Our virtual meetings, presentations, and brainstorming sessions are always conducted on this platform because of its user-friendly interface, dependable performance, and wide range of capabilities.
ZOOM IOS App Experience
ZOOM After Sales Service Rating
What do you like best about ZOOM?
The most amazing thing about Zoom, in my opinion, is how well it brings individuals from all over the world together for smooth online meetings.
What do you dislike about ZOOM?
To protect user data privacy and stop security breaches, ongoing improvements are required.
What features is ZOOM currently missing?
Not yet!
Recruiter A.
Account Manager
Used the software for : Free trial (Weekly)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Zoom has revolutionized the way I work, bringing a myriad of positive impacts to my professional life. With its seamless virtual meeting platform, I've experienced enhanced collaboration and productivity. Zoom's intuitive interface has made it effortless to connect with colleagues and clients from anywhere in the world, breaking down geographical barriers and facilitating efficient communication. Additionally, the flexibility of scheduling and joining meetings has allowed me to better manage my time and schedule, leading to improved work-life balance. Overall, Zoom has significantly streamlined my workflow and enabled me to achieve greater levels of success in my endeavors.
ZOOM IOS App Experience
ZOOM After Sales Service Rating
What do you like best about ZOOM?
What I find most impressive about Zoom is its user-friendly interface and seamless performance. Zooms intuitive design makes it incredibly easy to schedule, join, and host meetings, even for those who are new to the platform.
What do you dislike about ZOOM?
Improved Performance on Low Bandwidth Connections: Optimizing performance for users with limited internet bandwidth or unreliable connections to ensure a smooth, uninterrupted meeting experience.
What features is ZOOM currently missing?
Advanced Reporting and Analytics: Providing users with access to advanced reporting and analytics features, such as detailed meeting attendance reports, participant engagement metrics, and trend analysis tools, would help organizations gain valuable insights into their Zoom usage and performance.
What other products like ZOOM have you used or evaluated?
Teams, Meet
Mattaparthi V.
Assistant Professor
Used the software for : 2+ years (Weekly)
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
Zoom software is used as a virtual meeting place for both students and faculty in our educational institution. Zoom meetings support up to 200 participants and provide 45 minutes of meeting duration each time. Meetings can also be scheduled very easily by selecting the time and date. It supports a screen sharing feature, which is used to present classes for a better understanding of the subject. For raising doubts during online meetings, the message chat box is used by students, and these are cleared by the response of the faculty.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
The Zoom platform is very easy to use, and users can schedule their meetings with minimal effort. The integration of the screen sharing feature for presentations and chat box features for raising doubts during meetings makes it more useful during virtual classes.
What do you dislike about ZOOM?
The mobile application of Zoom consumes a large amount of device resources and sometimes works very slowly. They need to optimize their mobile application.
What features is ZOOM currently missing?
GoTo Meeting features are also same as zoom. But Webex Meetings has better integration of other services also and supports messaging, calling, webinars. It is also most used by businesses than zoom.
What other products like ZOOM have you used or evaluated?
Goto Meeting, Webex Meetings are previous products I used in this category.
Bethuel M.
Data Entry Specialist
Used the software for : 2+ years (Daily)
Company Size :501-1000 employees
Verified Reviewer
Review Source: Organic
Real-time collaboration is enhanced through no limitations on time zones and many customization options according to one's needs. The ability to record live proceedings makes it simple for tracking and transparency.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
High-quality audio and video. Ever-available customer support team. Effective integrations with other tools.
What do you dislike about ZOOM?
The tool is very beneficial to our daily operations; so far, the minor challenges we have faced are promptly addressed by the vendor.
What features is ZOOM currently missing?
No
What other products like ZOOM have you used or evaluated?
3cx,Google Meet,Clickmeeting,Goto Meeting and Webex Meeting
Shavan P.
Industrial Electrician
Used the software for : 2+ years (Daily)
Company Size :501-1000 employees
Verified Reviewer
Review Source: Organic
With advanced security features, Zoom enables us to collaborate comfortably despite geographical differences and regardless of the device being used. High-quality HD videos and clear audio are guaranteed.
ZOOM IOS App Experience
ZOOM After Sales Service Rating
What do you like best about ZOOM?
Perfect accessibility control, cross-platform compatibility, and effectiveness of integrations.
What do you dislike about ZOOM?
In low network coverage, end users miss points as proceedings buffer.
What features is ZOOM currently missing?
No particular feature I can point,but improvements are much welcome.
What other products like ZOOM have you used or evaluated?
3cx,Goto Meeting. Zoho Meeting,Google Meet
Jay R.
Business Analyst
Used the software for : 6-12 months (Daily)
Company Size :51-200 employees
Verified Reviewer
Verified User
Review Source: Organic
Incentivized Review
It is an online meeting and video conferencing tool. There are two options as given below: 1) Join a meeting - 'Sign in' is not required for this option. - If you've received any meeting ID or link invitation, you can use it to join a meeting. - You can click on this option to enter the shared meeting ID and password to join the online meeting. 2) Start / Host a meeting - 'Sign in' is required for this option. - After signing in, you'll need to click on the 'New Meeting' option to start or host an online meeting. - After starting a meeting, you'll need to add people by sharing your meeting ID or link information. - Individuals or team members can join your meeting by using your shared meeting ID or link invitation. You can connect with individuals or teams using this tool. You can share your screen or window with the meeting participants. You can also use the chat option to interact with the meeting participants. It's also possible to add contacts using a person's email address and create and join channels as well. This tool is compatible across all devices. A mobile application is also available.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
- Able to check upcoming meetings of today- Multiple layouts available- Able to chat with meeting participants- Able to share your entire screen or a window with meeting participants- Compatible across all devices- Mobile application
What do you dislike about ZOOM?
- Sometimes, the audio breaks and video quality suffers when the internet connection is unstable.
What features is ZOOM currently missing?
It's working well as per our requirement and need
What other products like ZOOM have you used or evaluated?
Microsoft Teams
Konjengbam
Business Development Representative
Used the software for : 6-12 months (Weekly)
Company Size :201-500 employees
Verified Reviewer
Verified User
Review Source: Organic
Zoom has made interaction with clients and colleagues easier. With many available features, communication becomes effective and efficient. The user-friendly approach of this platform is really good and effective.
ZOOM After Sales Service Rating
What do you like best about ZOOM?
I really love the whiteboard feature. It helps participants who join the session to effectively bridge the communication gap. The user-friendliness of this platform makes it easy for any new user to utilize and get acquainted soon.
What do you dislike about ZOOM?
Wish there was a good background changing feature. It would assist in covering inappropriate backgrounds during the video confey session.
What features is ZOOM currently missing?
Zoom have most of the features necessary that Google meet have.
What other products like ZOOM have you used or evaluated?
Google Meet