What is Zendesk Chat?

Zopim is an award-winning and one of the best live chat software. Chat with visitors in real time and increase conversions. Sales and support are made easy for businesses. Zopim Live Chat tool is a faster and more personal way for you to engage your customers.

Pricing

Zendesk Chat Starting Price

$ 11/Per Agent/Per Month

Awards
Zendesk Chat Award

Our Awards and Recognition

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Key Features of Zendesk Chat

Here are the powerful features that make Zendesk Chat stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Real Time Chat
  • Chat Routing
  • Chat History
  • Chat Analytics
  • Chat Triggers
  • Pre Chat Forms
  • Offline Forms
  • File Sending
  • Chat Ratings
  • Visitor List
  • Chat Tags
  • Shortcuts
  • Chat Transfer
  • Chat Departments
  • Chat Customization
  • Mobile Sdk
  • Chatbot Integration
  • Proactive Chat
  • Visitor Tracking
  • Multi Language Support
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Zendesk Chat Screenshots

Zendesk Chat Pricing

Here are the pricing plans for Zendesk Chat. Choose the plan that best fits your requirements and budget. Get Detailed Zendesk Chat pricing as per your requirements.

BASIC
$ 11
Per Agent/Per Month
  • Unlimited Chats
  • 2 Triggers
  • 2 Departments
  • Widget Customization
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ADVANCED
$ 20
Per Agent/Per Month
  • Unlimited Triggers
  • Unlimited Departments
  • Operating Hours
  • Chat Reports
  • REST API
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PREMIUM
$ 44
Per Agent/Per Month
  • Widget Unbranding
  • Agent Reports
  • Real Time Monitoring
  • High Load Dashboard
  • IP Access Restriction
  • 24/7 Support
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The pricing information for Zendesk Chat is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.

The pricing information was last updated on 13th April 2025.

Free Trial is available

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Zendesk Chat Specifications

Get a closer look at the technical specifications and system requirements for Zendesk Chat. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : Zopim Technologies Pte Ltd
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Zendesk Chat Categories on SoftwareSuggest :
Mobile Platforms :
Business :
SMBs
Mid-Market
Enterprises
Available Support :
Email

Zendesk Chat Description

Here's the comprehensive description of Zendesk Chat. Gain a brief understanding of its unique features and exceptional benefits.

Live chat is a faster and more personal way for you to engage your customers. Zopim is designed to match. Our customizable Chat Badges allow you to choose from different layouts and themes, or even change the picture completely.

Chat Routing automatically assigns incoming chats to active agents. This ensures your customers receive prompt support, your agents don’t get overloaded, and your team managers can manage volume.

  1. Engage your customers using proactive chat: Zopim makes it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question.
  2. Track and monitor your website visitors: Browse the Zopim Dashboard and focus your efforts on those who need your help the most.

Zendesk Chat Resources

Overall Zendesk Chat Reviews

Thinking about using Zendesk Chat? Check out verified user reviews & ratings based on Zendesk Chat's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.5/5

Based on 8 Reviews

Write a Review Or
Ask a Question
Feature 4.5

Feature

Out of 5

Ease of use 4.6

Ease of use

Out of 5

Value for money 4.5

Value for money

Out of 5

Customer support 4.5

Customer support

Out of 5

Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

Zendesk Chat Pros and Cons Based on Customer Reviews

"Zendesk Chat provides robust analytics and reporting tools that help in tracking customer interactions."

"The platform offers seamless integration with other Zendesk products, enhancing overall functionality."

"Many users find the real-time chat feature to be highly responsive and efficient."

"Users appreciate the intuitive and easy-to-navigate interface of Zendesk Chat."

"Some users feel that the initial setup can be a bit complex and time-consuming."

"There are occasional concerns about the pricing structure being on the higher side for small businesses."

SoftwareSuggest reviews are authentic and verified. Here's how.

Showing 3 out of 8 Reviews

Karan D.

4.0

Jul 16, 2020

Used the software for : Less than 6 months

Company Size :1-10 employees

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Great service

I have used another live chat option, but this is a great platform.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Zendesk Chat?

Interface.

What do you dislike about Zendesk Chat?

User-friendly

Anup

java developer

5.0

Sep 29, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Cool Chat Software

Zopim chat software is particularly good when you want to do online dating with genuine girls and guys. There are so many varieties of cool smiles you can choose from. It also shows people who stay nearby you. Overall, it's a nice free software.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Abheet

Customer Care Executive

4.0

May 27, 2016

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Simple to use & Affordable

Zopim live chat software is functional, affordable, and simple to use. Its modern and approachable chat windows are helpful time-savers. Your operators can translate a chat into many languages without special tools. You can use its easy integration and reports to help build your business. Overall, Zopim is feature-rich, easy to implement, and visually appealing.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Alternatives of Zendesk Chat

Explore alternative software options that can fulfill similar requirements as Zendesk Chat. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Zendesk Chat FAQs

How much does Zopim Chat cost?

The starting price of Zendesk Chat is $ 11/Per Agent/Per Month. It has different pricing plans:

  1. BASIC : $ 11/Per Agent/Per Month
  2. ADVANCED : $ 20/Per Agent/Per Month
  3. PREMIUM : $ 44/Per Agent/Per Month

Zendesk Chat also provides a free trial to users.

What are the top 5 features for Zopim Chat?

The top 5 features for Zopim Chat are:

  • Google Analytics
  • Webmaster & Sitemap
  • Social Media Integration
  • Agent Scheduling
  • Customizable Branding

What type of customer support is available from Zopim Chat?

The available support which Zopim Chat provides is:

  • Email

What platforms does Zendesk Chat support?

Zendesk Chat supports a variety of platforms including Android and IOS.

What types of businesses does Zendesk Chat serve?

Zendesk Chat serves a wide range of businesses, including but not limited to SMEs, Mid-Market & Enterprises.

How is Zendesk Chat commonly used?

Zendesk Chat is commonly used for various purposes, such as Live Chat and more.

Who are the primary competitors of Zendesk Chat?

The three major competitors of Zendesk Chat are BOTNATION AI, inConcert and Usersnap. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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