by Paras Kela | Mar 17, 2023 | Help Desk
In today’s heavily competitive world, the Customer is King and customer loyalties as good as their most recent purchase. Many companies are trying their best to improve their customer interaction process. In an ideal world, each and every customer query, feedback,... by Nikunj Dudhat | Jul 5, 2022 | Blog Post
Help desk software solutions are now at the forefront as industries embrace customer centricity. As customer experience management continues to evolve, so does the software facilitating it. From a simple ticketing system, the help desk has now become an all-in-one... by Chirantan Patel | Aug 2, 2021 | Help Desk
Customer service research shows 67% of customers will pay more for a great experience. Be it a global giant like Microsoft or a startup; every business has customers that need top-notch services and assistance. However, dealing with multiple requests, complaints and... by Tirtharaj Raman | Jun 22, 2021 | Blog Post
Poor help desk performance leads to missed calls, a long waiting time, a customer getting transferred from one department to another, or even unresolved tickets. All that inevitably results in angry customers. And one angry customer can bring you from 9 to 15... by Rohit Rajpal | Mar 1, 2021 | Help Desk
The customer was the king and always will be. And when 86% of them are willing to pay more for a great customer experience, having a dedicated support team has become more important than ever. Looking for Help Desk Software? Check out SoftwareSuggest’s list of...