What is MirrorFly?

MirrorFly is an in-app voice, video & chat SDK provider built for businesses to integrate a communication solution on Android, iOS and Web platforms. The solution comes with real-time collaboration mediums .

Pricing

MirrorFly Starting Price

$ 299/Per Month

Awards
MirrorFly Award

Our Awards and Recognition

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MirrorFly Screenshots

Key Features of MirrorFly

Here are the powerful features that make MirrorFly stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Academic/Education
  • Access control
  • Access Request Management
  • Account Management
  • Activity / News Feed
  • Activity Monitoring
  • Administrator Level Control
  • Advertising Management
  • Agenda Management
  • Aggregate Reports
  • Alerts/Notifications
  • App Management
  • Appointment Scheduling
  • Approval Process Management
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Management
  • Asset Sharing
  • Attendee Management
  • Audio / Video Conferencing
  • Audio Conferencing
  • Audio Content
  • Audit Trail
  • Auto Dialer
  • Automated Publishing
  • Automatic Re-ordering
  • Backlog Management
  • Backup
  • Billing & Invoicing
  • Blended Learning
  • Blogs
  • Brainstorming
  • Brand Tracking
  • Budgeting & Forecasting
  • Bulk Uploading
  • Business Process Automation
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Sharing
  • Call Transfer
  • Caller Identification
  • Canned Responses
  • Cataloging/Categorization
  • Certification Management
  • Change Management
  • Change Planning
  • Channel Management
  • Chat / Messaging
  • Collaboration
  • Collaboration Board
  • Commenting / Notes
  • Commission management
  • Committee Management
  • Communication Management
  • Comparative Reports
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Conflict Detection
  • Contact Database
  • Contact Import/Export
  • Contact Management
  • Content Import / Export
  • Content Lifecycle Management
  • Content Management
  • Content Moderation
  • Content Syndication
  • Contract Lifecycle Management
  • Contract Lifecycle Management (CLM)
  • Contract Management
  • Cooperative Writing
  • Corporate/Business
  • Cost Tracking
  • Creator Tracking
  • Cultural Alignment
  • Customer Engagement
  • Customer Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Questions
  • Daily Reports
  • Data Analysis
  • Data Entry Verification
  • Data Import / Export
  • Data Management
  • Data Recovery
  • Data Security
  • Data Synchronization
  • Debugging
  • Decision Tree
  • Design Management
  • Diagramming
  • Digital Asset Management
  • Discussion Threads
  • Discussions / Forums
  • Dispatching
  • Distributed Call Recording
  • Document Creation
  • Document Generation
  • Document Indexing
  • Document Management
  • Document Storage
  • Document Tagging
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Duplicate Detection
  • Electronic Assignments & Tests
  • Electronic Data Interchange
  • Electronic Hand Raising
  • Electronic Signature
  • Email Archiving
  • Email Clients
  • Email hosting
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Employee Alignment
  • Employee Communication Tools
  • Employee Database
  • Employee Directory
  • Employee Portal
  • Encryption
  • Endpoint Management
  • Engagement Monitoring
  • Enterprise Content Management (ECM)
  • Escalation Management
  • Evaluation Workflow
  • Event Calendar
  • Event Management
  • Feature Management
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • Flexible Search
  • Flowchart
  • Forecasting
  • Full Text Search
  • Gamification
  • Geo Targeting
  • Goal Management
  • Goal Setting / Tracking
  • Government Contracts
  • Graphical Workflow Editor
  • Group Calendars
  • Group Management
  • Hackathon
  • Health & Wellness Programs
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Image Entry
  • Inbound Call Center
  • Inbound Reporting
  • Incident Management
  • Individual Reports
  • Instant Retrieval
  • Interaction Tracking
  • Internal Communications
  • Internal Meetings
  • Inventory Management
  • Invitation Management
  • IP Protection
  • Issue Management
  • Iteration Management
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Learner Portal
  • Legal Document Management
  • Legislative Meetings
  • Lesson Notes
  • Live Chat
  • Localization Automation
  • Location Intelligence
  • Manager-to-Peer Recognition
  • Manual Dialer
  • Marketing Management
  • Materials Management
  • Media Library
  • Media Planning
  • Meeting
  • Meeting Room Booking
  • Member Directory
  • Membership Management
  • Mention Management
  • Messaging
  • Milestone Tracking
  • Minutes Management
  • Mobile Access
  • Mobile Learning
  • Mobile Time Tracking
  • Multi hosts
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Company
  • Multi-User Collaboration
  • Multifactor Authentication
  • Newsletter Management
  • Nominations
  • Notes Management
  • Officer Management
  • Offline Form
  • On-Demand Recording
  • On-Demand Webinars
  • Onboarding
  • Order Management
  • Outbound Call Center
  • Outbound Reporting
  • Password Management
  • Payment Collection in the Field
  • Peer-to-Peer Recognition
  • Performance Management
  • Performance Metrics
  • Permission Management
  • Photo Gallery
  • Policy Management
  • Polls / Voting
  • Post Scheduling
  • Pre-built Templates
  • Presentation Streaming
  • Prioritization
  • Privacy Options
  • Private Chat
  • Proactive Chat
  • Product data management
  • Product Roadmapping
  • Productivity
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Property Alerts
  • Push Notifications
  • Question Library
  • Queue Manager
  • Quotes/Estimates
  • Quotes/Proposals
  • Rater Selection
  • Rater Tracking
  • Real Estate
  • Real Time Editing
  • Real Time Synchronization
  • Real-time Chat
  • Record & Playback Ability
  • Recording Bookmarking
  • Release Management
  • Release Planning
  • Remote Access
  • Remote Work
  • Reporting/Analytics
  • Requirements Management
  • Resource Management
  • Response Management
  • Revision History
  • Rewards Catalog
  • Rewards Points
  • Rewards Program
  • Roadmapping
  • Role Management
  • Role-Based Permissions
  • Routing
  • Scheduling
  • Screen Activity Recording
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • SEO Management
  • Service History Tracking
  • Session Recording
  • Session Transfer
  • Shared Inboxes
  • Shareholder Management
  • Shipping Management
  • Signature Management
  • Simulation
  • Single Sign On
  • Social Media Integration
  • Social media management
  • Social Media Monitoring
  • Social Media Tagging
  • Social Networking
  • Social Recognition
  • Social Sharing
  • Source Control
  • Space / Room Setup
  • Spam Blocker
  • Spend Management
  • Sprint Planning
  • Status Tracking
  • Supplier Management
  • Supports Agile
  • Supports External Reviewers
  • Supports Scrum
  • Survey Management
  • Surveys & Feedback
  • Synchronous Editing
  • Task Management
  • Team Chat
  • Team Communication
  • Telephony
  • Templates
  • Territory Management
  • Test Case Tracking
  • Third Party Integration
  • Ticket Management
  • Time & Attendance
  • Time Clock
  • Time Tracking
  • Tokenization
  • Training Companies
  • Training Management
  • Transfers/Routing
  • Trend Tracking
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Two-Way Synchronization
  • Unified Communications
  • Usage Tracking / Analytics
  • User Activity Monitoring
  • User Level Management
  • User Provisioning
  • Version Comparison
  • Version Control
  • Video Call Recording
  • Video Conferencing
  • Video Content
  • Video Recording
  • Video Streaming
  • Virtual Data Room
  • Virtual Event Platforms
  • Virtual Workspace
  • VoIP
  • Voting Management
  • Web Conferencing
  • Webinar
  • Whiteboard
  • Whitelisting / Blacklisting
  • Wiki
  • Work From Home
  • Work order management
  • Workflow Configuration
  • Workflow Management
Show More
  • Automated Publishing
  • Communication Management
  • Content creation
  • Conversion Tracking
  • Dashboards
  • Event Management
  • Filtering
  • Group Management
  • Media Library
  • Mobile Friendly
  • Newsletter
  • Performance Management
  • Posts Scheduling
  • Real Time Chat
  • Social Media Integration

MirrorFly Pricing

Here are the pricing plans for MirrorFly. Choose the plan that best fits your requirements and budget. Get Detailed MirrorFly pricing as per your requirements.

Essentials
$ 299
Per Month
  • Private 1-to-1 chat
  • Group Chat
  • Unlimited Storage
  • End-to-End Security (AES- 256, SSL)
Get Pricing
Growth
$ 699
Per Month
  • Private 1-to-1 chat
  • Group Chat
  • Unlimited Storage
  • End-to-End Security (AES- 256, SSL)
Get Pricing

MirrorFly Specifications

Get a closer look at the technical specifications and system requirements for MirrorFly. Find out if it's compatible with your operating system and other software.

Deployment :
Any
Subscription Plan :
Monthly, Yearly, Onetime(Perpetual license)
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
Windows
Language Support :
English
Business :
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
MirrorFly Categories on SoftwareSuggest :
Company Details :
Company Name : Mirrorfly
Headquarter : India
Website : Visit Website
Full Address : Mirrorfly 1250 OakMead Parkway Suite 210, Sunnyvale, California - 94085 USA

MirrorFly Description

Here's the comprehensive description of MirrorFly. Gain a brief understanding of its unique features and exceptional benefits.

What is MirrorFly?

MirrorFly is an in-app communication suite composed of SDKs that enables seamless integration of voice, video and chat capabilities on Android, iOS and Web platforms. With over 150+ features, the cloud dimension now offers chat SDKs for free to enable ease of integration across niches. Besides, the SDKs are also GDPR, HIPAA compliant and support in-app chat moderation. 

Key Features

1. In-app Chat and Messaging

MirrorFly allows the representatives to communicate with the customers via group chat, private chat, screen sharing, etc. Thanks to the SIP integration, you can make cross-platform calls with good clarity. It also allows other features like multi-party calls, transfer calls, text-to-speech option, and others.

Other advanced features are offline messages, location sharing, status visibility, tabbed messages, spell-check, real-time translation, smart reply, multiple-log in, typing indicators, and more.

2. HQ Video and Audio Calls

The representatives can use the video call feature to offer one-on-one video communication in HD quality. Similarly, your representatives can connect with the customers via audio calls. When required, the agents can share files and images with the customer for easy information sharing. It also offers advanced tools like a whiteboard and picture-in-picture.

3. CRM Integration

 MirrorFly allows integration of the customer center application with your customer relationship management software. Thus, when a representative gets a call, he can receive detailed information about the caller. 

4. Analytics

 MirrorFly offers analytical tools that can track call quality, feedback, and other variables to create informative reports. It is possible to receive real-time reports too.

5. Call Management

The call management features allow the user to customize the call queue, call routing, call transfer, multi IVR (Interactive Voice Response) for automated solutions, and more.

6. Call Monitoring

The call monitoring features of MirrorFly include call auditing, call status reports, and call recording. The call status reports offer performance analysis reports regarding time spent on calls, performance per calls, and others.

7. Agent Dashboard

It gives an overview of the agent’s task, performance, and others with real-world insights. One can retrieve call data, call statistics, reviews, ratings, call logs, and more.

8. Chat History

The tool allows you to retrieve past conversations for creating strategies or for auditing purposes. 

Product Specifications

1. End-to-end Encryption

The solution offers high-end security features like OMEMO Encryption and AES 256 Encryption to support the agents and customers to share information with privacy. Every communication gets encrypted, thereby reducing unauthorized access.

Auto message deletion, spam protection, and password features allow users to have better data security. The chat solution offers a TURN server for better routing through NAT for a secure connection across servers.

2. Data Management

For better call analytics and reporting features, the cloud-hosted suite requires high-end data collection. The MirrorFly pricing options allow you to choose different packages with varying storage features. You can prefer in-built databases or scalable cloud infrastructure to store data. LDAP integration will enable you to sync the database with the directory to have better access to information. A centralized admin panel allows you to manage the data management via a dashboard in real-time.

3. Omnichannel Communication

The customers can interact with agents on an interactive platform along with in-app messaging features. Agents can connect with supervisors and administrators to improve productivity.

4. Customization

With CRM integration, the agents can get better information about the customer to offer a personalized service. Beyond that, it is possible to offer customized interaction via IVR greeting, social media communication, personalized text messages, and more.

5. One-dashboard Platform

The agents and the managers can track and measure the entire team's performance or a single individual with one interactive dashboard.

6. Monetization

The cloud-hosted solution allows you to create a subscription-based model for users to access information or choose any communication channel based on their membership status. Beyond that, you can customize it to process in-app payments via a payment gateway.

7. Detailed Look at The Product

MirrorFly is an instant communication solution that allows agents to communicate with customers via in-app capabilities. This solution is suitable for all business sizes. The application is ideal for desktop, iOS, and Android devices. The MirrorFly pricing and its scalability features make it a perfect match for small teams and large enterprises. Apart from the customer service department, healthcare, banking, social community, education, and other industries also can make the most out of this tool.

Product Benefits

  • It is a faster and more efficient communication suite to connect with customers for personalized and general communication.
  • Managers will have better visibility of the entire process. It is possible to effectively understand gaps, find non-performing or effective strategies, and for performance appraisal of the agents.
  • Agents will have faster access to information and possess tools to share information with the clients instantaneously.
  • MirrorFly offers multi-platform support for Windows, Android, Apple, and other devices.
  • The software offers both desktop and mobile-based applications, allowing 24/7 access.
  • It can be customized to suit other departments like HR, sales, office management, and more.
  • Cloud storage and high-security features allow easy and secure information sharing, along with easy access to information with no regard to the location or time.
  • The users find it easy to deploy the software on devices with a cloud-based SaaS solution. On the other hand, if you are looking for a high-control option, you can prefer the on-premise option.
  • The Cloud-enabled Solution uses less bandwidth for message sharing as it compresses the files using an encoder for effective and faster transfer. 

Product Functions

  • Group chats and one-on-one messaging, voice call, video call, and video conferencing options for communicating with the customers
  • Live broadcasting, push notification, and multimedia sharing allows better information sharing to a wide range of audience.
  • Geolocation tracking and chat analytics for identifying gaps and formulating better strategies
  • The software can help to transfer massive calls quickly, manage call queues, and others.

Pricing Details

The MirrorFly pricing details are not open to the public. Each entity requires a different set of features and storage requirements. Fill out a short form regarding your needs and get access to the MirrorFly pricing of different packages. It is best to choose a primary package and scale up as your business develops.

MirrorFly Videos

Overall MirrorFly Reviews

Thinking about using MirrorFly? Check out verified user reviews & ratings based on MirrorFly's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.7/5

Based on 78 Reviews

Write a Review Or
Ask a question
Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 97.1%

Likelihood to recommend

Out of 100%

MirrorFly Pros and Cons

"Mirrorfly impresses with its structured user interface and consistent updates, fostering a user-friendly environment. The promise of superior through webRTC technology adds a secure video chat in our platform's reliability."

"Exceeds the boundaries of in-app engagement catalyzed by these SDKs,Best for all niches."

"MirrorFly is a perfect choice for entrepreneurs looking to seamlessly integrate chat and calling experiences into any type of app."

"It'd be fantastic to see more AI-based features, although overall, it's an incredible platform."

"Truly, there isn’t any thing in particular regarding the cons, encountered."

"So far, I haven't encountered any drawbacks. The experience has been truly enjoyable."

Alternatives of MirrorFly

Explore alternative software options that can fulfill similar requirements as MirrorFly. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

MirrorFly FAQs

How much does MirrorFly cost?

The starting price of MirrorFly is ₹ 21528/Per Month. It has different pricing plans:

  1. Essentials : ₹ 21528/Per Month
  2. Growth : ₹ 50328/Per Month

MirrorFly also provides a free trial to users.

What are the top 5 features for MirrorFly?

The top 5 features for MirrorFly are:

  • Event Calendar
  • Project Management
  • Contact Management
  • Call Routing
  • Call Recording

What type of customer support is available from MirrorFly?

The available support which MirrorFly provides is:

  • Phone
  • Email
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