Leapmax

Leapmax is a remote workforce monitoring and management solution, built to cater to the needs of enterprises as well as contact centers. With proactive features created using applications of Artificial Intelligence and Machine Learning, Leapmax is an integrated solution to monitor workforce productivity, collaborate remotely, and manage large teams. The platform is capable of producing smart workforce analytics and bite-sized business intelligence to help businesses understand how their teams function to make remote operations more productive and efficient.

Leapmax is a product of KocharTech, a 4000+ members strong, outsourcing & technology services provider. Solution providers at KocharTech cater to clients from industries ranging from Telecom, Consumer goods, eCommerce to BFSI, User Entertainment etc. The need to expand to a worldwide workforce, and making remote operations and digital contingencies available for clients is what led to the creation of an integrated solution, that is Leapmax.

Leapmax is built to cater to all stakeholders involved with managing a large digital/remote workforce. From users, HR, Training, going up to the Management, features have been built keeping in mind the need for organizational transparency, reporting and productivity management of each employee.

Features & Use Cases of Leapmax:

• Data Security & Workplace Integrity
• Blocking key combinations
• Website whitelisting
• DIY mapping of key combinations
• VDI integration
• Remote Team Collaboration
• Integrated live chat tool
• Controlled inter-team & intra-team communication
• Encrypted video conferencing
• Instant broadcasts & alerts
• Operational Productivity
• Real time user activity status
• System battery status
• Admin barge-ins
• Operational analytics
• Reporting Management
• Single page viewing dashboard
• User-specific reports
• Access to business intelligence
• Workforce Monitoring
• User status
• Automated screen grabs
• Historic records
• Track app and web usage
• Remote barge-in
• Network Health Check
• DIY configuration
• VPN and network health
• Employee Training
• Integrated Learning Management platform
• Virtual classrooms
• Unified Knowledge Management tool

Leapmax is designed to re-create a BPO–like environment in any Internet enabled space, to allow for seamless customer support irrespective of the location an agent is working from. Every feature is designed keeping in mind the bottlenecks faced by users, as well as other contact center support staff and the pain areas of managing remote support teams.