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Nixxis Contact Suite

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What is Nixxis Contact Suite?

Nixxis Contact Suite is a fully featured Call Center Software designed to serve Enterprises, Startups. Nixxis Contact Suite provides end-to-end solutions designed for Windows. This online Call Center system offers Manual Dialer, Escalation Management, Outbound Call Center, Interactive Voice Response, Blended Call Center at one place.

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Key Features of Nixxis Contact Suite

Here are the powerful features that make Nixxis Contact Suite stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Call Center Software Omnichannel Contact Center Software

Action Management
Activity Tracking
Agency Management
Alerts / Escalation
Analytics
Application Integration
Applications Management
Appointment Management
Archiving
Assessments
Audio / Video Conferencing
Audit Management
Auto Dealer
Auto Dialer
Auto-Dialing
Automated Notices
Automatic Call Distribution
Automatic Call Distribution (ACD)
Automotive CRM
Badge Management
Billing for Data
Billing for Voice
Blended Call Center
Budgeting & Forecasting
Bulk SMS
Call Center
Call Center Infrastructure (CCI)
Call Center Management
Call List Management
Call Logging
Call Management
Call Monitoring
Call Parking
Call Recording
Call Reporting
Call Results
Call Routing
Call Scripting
Call Sharing
Call Transfer
Callback Scheduling
Caller Identification
Campaign Management
Campaign Specific Caller ID
Chargeback Tracking
Chat / Messaging
Client Management
Cloud Communication Platform
Code-free Development
Collaboration
Collaboration Tools
Communication Management
Competitor Analysis
Complaint Management
Compliance Management
Computer Telephony
Conferencing
Contact Center as a Service (CCaaS)
Contact Center Quality Assurance
Contact Management
Content Management
Contest Management
Contextual Guidance
Contract Negotiation
Contractor Management
Conversion Tracking
Correlation Analysis
CRM
CRM integration
Cultural Alignment
Custom Survey URLs
Customer Communications Management
Customer Engagement
Customer Experience
Customer Segmentation
Customer Service
Dashboard
Data Analysis
Data Analysis Tools
Data Management
Digital Transformation
Distributed Call Recording
Document Management
eCards
Email Management
Email Marketing
Employee Alignment
Employee Awards
Employee Directory
Employee Guides
Employee Lifecycle Management
Encryption
Escalation Management
Event Triggered Recording
Fax Management
FCC Compliance
Feedback Management
File Transfer
Fixed Line Compatibility
For Call Centers
For Developers
For Education
For Onboarding
For Sales
FTC Compliance
Goal Management
Goal Setting / Tracking
Goals
Goals / Quota Management
Health & Wellness Programs
In-House Collections
Inbound Call Center
Inbound Reporting
Instant Retrieval
Interactive Voice Response
Internal Cost Allocation
IVR
IVR / Voice Recognition
Key Performance Indicators
Keyword Tracking
Knowledge Base
Knowledge Management
Labor Projection
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Scoring
Lead Segmentation
Leaderboards / Activity Tracking
Live Chat
Live chat system
Manager-to-Peer Recognition
Manual Dialer
Meeting Management
Mobile Access
Mobile Line Compatibility
Mobile Survey
Multi-Campaign
Multi-Channel Collection
Multiple Scripts
Nominations
Offline Response Collection
Omni-Channel
On-Demand Recording
Onboarding
Opportunity Management
Outbound Call Center
Outbound Reporting
Payment Plans
Peer-to-Peer Recognition
Performance Appraisal
Performance Management
Performance Metrics
Phone Key Input
Pipeline Management
Power Dialer
Predictive Dialer
Premise-Based Call Center
Preview Dialer
Progressive Dialer
Prospecting Tools
Quality Management
Question Branching
Question Library
Queue Management
Queue Manager
Real Time Monitoring
Real Time Reporting
Real-time Chat
Recording Bookmarking
Recruiting Management
Reporting/Analytics
Rewards Catalog
Rewards Management
Rewards Points
Rewards Program
Ring Groups
Sales Trend Analysis
Scheduled Recording
Scheduling
Screen Activity Recording
Self Service Portal
Sentiment Analysis
SIP Trunking
Site Intercept Survey
Skills Tracking
Skip Logic
Social Media Integration
Social Recognition
Source Tracking
Speech Recognition
Statistical Analysis
Supports Audio / Images / Video
Survey Management
Surveys
Surveys & Feedback
Telemarketing Management
Telephony
Text Analysis
Text to Speech
Time & Attendance
Training Management
Transaction management
Trend / Problem Indicators
Trend Analysis
Unified Communications
Usage Reporting
Variable Workforce
Video Call Recording
Virtual Assistant
Virtual Call Center
Virtual Extensions
Virtual Phone Number
Voice & Data Integration
Voice Customization
Voice Mail
Voice Quality Enhancement
VoIP
Workflow Management
Workforce Management
Workforce Optimization (WFO)

Agent Performance Management
Automatic Call Distribution
Call analytics
Call Monitoring
Call Recording
Call Routing
Call Whisper and Barge-In
Co-Browsing
CRM integration
CRM Pop-ups and Screen Pops
CTI (Computer Telephony Integration)
Customer Survey and Feedback Management
Email integration
Historical data analysis
IVR (Interactive Voice Response)
Knowledge Base Integration
Live Chat Support
Multi-channel Analytics
Outbound Campaign Management
Predictive Dialer
Quality Monitoring and Coaching
Real-Time Reporting and Dashboards
Screen Sharing
Skills-Based Routing
SMS Messaging
Social media integration
Ticketing System Integration
Video Chat Support
Voice Analytics
Voice Callback
Workflow Automation

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Nixxis Contact Suite Specifications

Get a closer look at the technical specifications and system requirements for Nixxis Contact Suite. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Monthly, Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

Web app

Windows

Language Support :

English

Business :

StartUps

SMBs

Agencies

Enterprises

Available Support :

Nixxis Contact Suite Categories on SoftwareSuggest :

Omnichannel Contact Center Software

Company Details :

Company Name : Nixxis

Website : Visit Website

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