What is Salesforce?

Salesforce makes it easy for small businesses and startups build stronger client relationships with an all-in-one sales and support solution that is easy to use, setup, and maintain - Best client management software with standard cost.

Salesforce Starting Price

$ 25/User/Month

Salesforce Awards

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Our Awards and Recognition

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Salesforce Screenshots

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Key Features of Salesforce

  • CRM
  • CRM & Sales Dashboards
  • Customer Management
  • Customer Support
  • Knowledge Management
  • Social CRM
  • Opportunity Management
  • Lead Management
  • Contact Management
  • Sales Force Automation
  • Call Management
  • Social Media Integration
  • Self Service Portal
  • Document Storage
  • Call Center Management
  • Knowledge Base
  • Call Logging
  • Sales Management
  • Sales Pipeline Tracking
  • Mobile Access
  • Service History Tracking
  • Sales pipeline management
  • Live Chat
  • Segmentation
  • Knowledge Base Management
  • Internal Chat Integration
  • Knowledge Library
  • Contact Import/Export
  • Ticket/Issue Tracking
  • Ticketing
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Salesforce Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly, Yearly

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

Language Support

  • Chinese
  • Dutch
  • English
  • French
  • Italian
  • Spanish
  • Swedish

Salesforce Pricing

Yearly Plan
$ 25
User/Month
  • Guided onboarding and setup
  • Automatically track emails & meetings
  • Manage leads, opportunities, & accounts
  • Create custom dashboards & reports
  • Support across email, phone, chat, & social channels
  • Save time with customer self-service

Company Details

Company Name :

Salesforce

Headquarter :

California

Website :

Visit Website

Full Address :

The Landmark at One Market, Suite 300, San Francisco, CA, 94105 USA

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Salesforce Customers

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Salesforce Videos

Overall Reviews

4.8/5

Based on 19 Reviews

Write a Review Or
Ask a question
Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 91.1%

Likelihood to recommend

Out of 100%

Salesforce Pros and Cons

Pros

"Its robustness. It's lucid style. Faster execution with no technical snags."

"The most impressive thing about salesforce is that you can access this on your mobile devices, so you do not have to worry about the system all the time."

"Salesforce is working for other big companies and helping to to devlop there software and company growth."

Cons

"Options can be made more user friendly for novice to find them. Customer support should be more responsive and inherent in the software itself."

"Its classic UI could be little bit improved so that it become easy to navigate to any of its objects."

"Salesforce can improve there software by some latest update they can also put AI in there software."

Salesforce Reviews (19)

Samir S.

Manager Sales

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

Verified By : google

4.0

Sep 25, 2023

Salesforce an inevitable software tools

We are now accustomed to this advanced user friendly software. Our entire team members are fully satisfied with this amazing software. I would happily recommend this software.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about Salesforce?

Its robustness. It's lucid style. Faster execution with no technical snags.

What do you dislike about Salesforce?

Options can be made more user friendly for novice to find them. Customer support should be more responsive and inherent in the software itself.

What features is Salesforce currently missing?

NO

RUCHIKA G.

Analyst

Used the software for : 2+ years (Daily)

Company Size :501-1000 employees

Verified By : linkedin

5.0

Aug 16, 2023

Salesforce CRM platform review

Salesforce helps us to get leads from various sources like the web from its web-to-lead functionality, and while capturing the leaders from the web, it gets automatically synced to our salesforce. There are multiple clouds like sales that help us manage all our sales and keep track of all the related opportunities.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about Salesforce?

The most impressive thing about salesforce is that you can access this on your mobile devices, so you do not have to worry about the system all the time.

What do you dislike about Salesforce?

Its classic UI could be little bit improved so that it become easy to navigate to any of its objects.

What features is Salesforce currently missing?

No,I don't think there is any missing feature in it as it enhancing day-by-day.

What other products like Salesforce have you used or evaluated?

360 SMS,Salesforce sales cloud,salesforce service cloud,salesforce health cloud

pranjal h.

Freelancer

Used the software for : 2+ years (Weekly)

Company Size :11-50 employees

Verified By : google

5.0

Aug 16, 2023

This is going to be my personal review on salesforce company

Working with Salesforce for a 7years was a great experience. The work given to me at the Salesforce office was very stressful, and the company is supportive.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about Salesforce?

Salesforce is working for other big companies and helping to to devlop there software and company growth.

What do you dislike about Salesforce?

Salesforce can improve there software by some latest update they can also put AI in there software.

What features is Salesforce currently missing?

Need to improve software and update regularly

What other products like Salesforce have you used or evaluated?

No

Jeff K.

Chief Executive Officer

Used the software for : 2+ years (Daily)

Company Size :1-10 employees

Verified By : google

5.0

Jul 10, 2023

Salesforce the best solution to build your consulting business or other business on

Salesforce is a SaaS solution I've used for over eight years to build my own business and that of many of my customers as a consultant who helps with implementations and optimizations of Salesforce instances. It has the capabilities and power to handle virtually any business need, and its #1 place in the marketplace attests to its popularity. However, you should know that you will likely pay more for this SaaS solution than other CRMs, so weigh your options carefully when considering your business needs.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

What is most impressive about Salesforce is virtually anyone can use the basic features by signing up for a free account on Trailhead their learning site and quickly picking up how to build simple solutions and get the solution to be optimized for their business.

What do you dislike about Salesforce?

The product itself is pretty reliable but on occasion it will behave unexpectedly and when you need to reach out to support it can be a long and difficult process to get reliable support to your questions or items you need assistance with as compared to other software vendors.

What features is Salesforce currently missing?

Salesforce itself doesn't have everything built into the product itself so it is common for many customers to purchase add-on products like those that do document generation, e-signature, contract management and other business use cases as although these could be built on Salesforce itself it is more cost effective to purchase a 3rd party solution and integrate so be aware of the total cost of ownership depending on your business needs and the related add-ons you might need to purchase as opposed to other solutions that might have some of these features built into the core product like HubSpot.

What other products like Salesforce have you used or evaluated?

I've utilized multiple CRM softwares and also consult clients on different solutions, the 2nd most popular solution which is increasing in popularity is HubSpot. HubSpot is rapidly building it's capabilities and functionality to compete with Salesforce and generally speaking is at a lower price point per user so is becoming a very competitive option for others to consider to move to instead of Salesforce. Some customers also merge the best of both worlds and use them together like the CMS and Marketing capabilities of HubSpot with the core functionality of Salesforce's CRM so there are many alternatives to explore depending on your business requirements.

ALI A.

CEO

Used the software for : Less than 6 months (Daily)

Company Size :1-10 employees

Verified By : google

4.0

Jun 26, 2023

Unremarkable software

Salesforce made my work as easy as it could be. It took the position of almost all employees in our organization. I never found it lacking in its creation. It worked as I demanded it.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

It never lacked from its duties.Almost finished its work with full devotion.

What do you dislike about Salesforce?

I did not find any cons in this software. I tried to find but never found.

What features is Salesforce currently missing?

no

What other products like Salesforce have you used or evaluated?

I never used like this one.

Syed T.

Manager

Used the software for : 1-2 years (Daily)

Company Size :501-1000 employees

Verified By : google

5.0

Jun 19, 2023

Empowering Businesses with Unmatched CRM Solutions"

One of the standout features of Salesforce is its highly customizable nature. It allows businesses to tailor their CRM platform to their needs, ensuring a personalized experience. Whether it's creating custom fields, designing unique workflows, or developing custom applications, Salesforce offers an unparalleled level of flexibility.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Salesforce IOS App Experience

1 2 3 4 5 6 7 8 9 10

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

One aspect that stands out is the platform's scalability. Whether you're a small startup or a global enterprise, Salesforce can accommodate your needs and grow alongside your business.

What do you dislike about Salesforce?

Learning Curve for New Users: Salesforce can be overwhelming for new users due to its vast array of features and configurations. Improving the onboarding process and providing more user-friendly tutorials, guided tours, and interactive resources would help new users navigate the platform more effectively and reduce the learning curve.

What features is Salesforce currently missing?

Offline Access: Salesforce primarily operates as a cloud-based platform, which means it heavily relies on an internet connection for full functionality.

What other products like Salesforce have you used or evaluated?

Microsoft Dynamics 365, HubSpot CRM, Zoho CRM, SAP Sales Cloud

Sor J.

dre

Used the software for : 2+ years (Weekly)

Company Size :51-200 employees

Verified By : google

5.0

May 22, 2023

really good

Best of it is the interconnectivity with other applications. You can do everything from forms, registration, etc. My information is organized and at hand, and all leaders are connected at the platform

Feature Feature 3

Feature

Out of 5

Ease of use Ease of use 2

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Salesforce IOS App Experience

1 2 3 4 5 6 7 8 9 10

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

interconeted with other app solutions, yo got everything in one place.

What do you dislike about Salesforce?

quiete dificult to set up, i fell a bit lost at first because there is so much you can do

What features is Salesforce currently missing?

attendance

What other products like Salesforce have you used or evaluated?

finalsite, zoho

Sabish C.

Senior Tech lead

Used the software for : Free trial (Monthly)

Company Size :51-200 employee

5.0

Jul 08, 2022

Best CRM Management Tool For Enterprises

The Salesforce platform has excellent CRM capabilities, including lead management, marketing automation, and contact management. This tool has helped my organization to manage customer accounts. Track qualified sales to lead, conduct and monitor marketing analytics, and provide excellent service posts and pre-sales.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Salesforce Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.

What do you dislike about Salesforce?

Nothing as such. It is just a very helpful and productive tool for us

What features is Salesforce currently missing?

None, the tool keeps rolling out useful updates frequently that add to the overall productivity of users like myself

What other products like Salesforce have you used or evaluated?

In-house tools to manage customer data related to sales and post-sales servicing

How Salesforce is better/different from its competitors?

The best part is, it is very flexible and customizable. I was in the team that was responsible to set it up for our organization. I was very happy that we could do it with little deviation in usage requirements and it worked perfectly for us. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much.

Dolly C.

Engineer

Used the software for : 1-2 years (Daily)

Company Size :51-200 employee

4.0

May 17, 2022

Best software to manage business

Salesforce is one of the best software that helps us grow the business faster. It offers - Account management, sales management, contact management, lead management, etc.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Salesforce Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

We can easily track project status, customer interaction status. We can produce customizable reports and dashboards.

What do you dislike about Salesforce?

Sometimes it gives error and poor customer service experience.

What features is Salesforce currently missing?

Need fast customer support.

How Salesforce is better/different from its competitors?

Easy to use.

Shivakumar Y.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 14, 2022

Fantastic CRM but it's expensive

Salesforce helped us to manage our customer database, helping in the pipeline of the prospects, Billing, logging in activities & storing of the relevant customer documents

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Salesforce Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

1. Customizations. 2. Plugins. 3. Ease of use

What do you dislike about Salesforce?

1. Pricing is very very high. 2. Implementation takes very much time.

Do you think Salesforce delivers value for the money spent?

Yes

Are you satisfied with Salesforce features?

Yes

Did implimentation of Salesforce was easy?

No

What features is Salesforce currently missing?

Nothing at all.

What other products like Salesforce have you used or evaluated?

Zoho CRM, Kapture CRM

How Salesforce is better/different from its competitors?

It has all the features & ease of use of this product is just amazing

Meried

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 28, 2022

More customizable

We need more customized future options for our entire needs

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Salesforce IOS App Experience

1 2 3 4 5 6 7 8 9 10

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

More user friendly and powerful

What do you dislike about Salesforce?

Make it more customizable it

Do you think Salesforce delivers value for the money spent?

Yes

Are you satisfied with Salesforce features?

Yes

Did implimentation of Salesforce was easy?

Yes

What features is Salesforce currently missing?

Not else

Ritul G.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 21, 2021

Complete solution for all nonprofit worries

Salesforce nonprofit is a game-changer. I’d highly recommend it every nonprofit out there.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Chetan J.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 16, 2021

Technologically strong software

Easy to use software, Advance technology used and it's perfect in that level. It provides Integrated platform, AI, app development, best in class apps.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Salesforce Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

Integrated platform, AI, app development, best in class apps

What do you dislike about Salesforce?

No need to improve, It's number one in CRM category.

Do you think Salesforce delivers value for the money spent?

Yes

Are you satisfied with Salesforce features?

Yes

Did implimentation of Salesforce was easy?

Not Sure

What features is Salesforce currently missing?

No

What other products like Salesforce have you used or evaluated?

CRMNext, Pega Software

How Salesforce is better/different from its competitors?

Integrated platform, AI, app development, best in class apps

Lavkendra a.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 11, 2021

This software is very good

Salesforce software is very important and very good software and fully working and very easy work and I am get this software excited and thank you so much

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Yash L.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 19, 2020

One of the best Software.

It is one of the best software and easy to use. This software makes things super easy. 5 out of 5 stars.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Salesforce IOS App Experience

1 2 3 4 5 6 7 8 9 10

Salesforce After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Salesforce?

marketing automation

What do you dislike about Salesforce?

analytics

Do you think Salesforce delivers value for the money spent?

Yes

Are you satisfied with Salesforce features?

Yes

Did implimentation of Salesforce was easy?

Yes

What features is Salesforce currently missing?

No

What other products like Salesforce have you used or evaluated?

marketing automation

How Salesforce is better/different from its competitors?

complementary suite of enterprise applications

Sri R.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 08, 2020

Salesforce evolving as per trend

I have been using Salesforce since 8 years in my work life and I find it evolving as per market trend and pushing up its standards so high that you can't think of any other tool once you use Salesforce

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Salesforce?

Data visualization upgrades which have been released and included in the existing domain

What do you dislike about Salesforce?

Including the customisable charts would help a lot

Do you think Salesforce delivers value for the money spent?

Yes

Are you satisfied with Salesforce features?

Yes

Did implimentation of Salesforce was easy?

Yes

Garima K.

Software Engineer

Used the software for : 6-12 months

Company Size :10,001+ employees

5.0

Oct 01, 2020

Salesforce Essentials - CRM

My experience with Salesforce Essentials - CRM is strong. It is available in multi-language support. Its is complete customer relationship management application with sales and support solution. Sometimes it does not pop up notifications. So its improvement area.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Salesforce?

Billing model is affordable for client.

What do you dislike about Salesforce?

Notification area . Few times it does not pop up.

Silky S.

Senior Software Engineer

Used the software for : 6-12 months

Company Size :10,001+ employees

5.0

Jun 10, 2020

Salesforce Essentials

Overall Experience with Salesforce Essentials is good. It has lot many features. Its cloud based application which is very easy to navigate and move. Its customizable and as per requirements , modules can be added.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Salesforce?

Its easy to do the development with Salesforce Essentials. UI is user friendly. Its easy quite to troubleshoot with this softeware. Creating leads and contacts are much more easier than any other customers

What do you dislike about Salesforce?

Learning curve is not smooth. It requires technical background

Peter P.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Feb 21, 2020

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 3

Ease of use

Out of 5

Value for money Value for money 3

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Read More

Salesforce FAQs

How much does Salesforce cost?

The starting price of Salesforce is $ 25/User/Month. It has different pricing plans:

  1. Yearly Plan : $ 25/User/Month

Salesforce also provides a free trial to users.

What are the top 5 features for Salesforce?

The top 5 features for Salesforce are:

  • CRM
  • CRM & Sales Dashboards
  • Customer Management
  • Customer Support
  • Knowledge Management