What is Bright Pattern?
Bright Pattern is the leading company for Contact center. Integrated with multi-channel CRM to helps business manage including inbound and outbound voice, email, chat, and social media. It also supports multi-way for communicating like voice, chat and web support, Social media and service desk.
Bright Pattern Starting Price
$ 70/Agent/Month
Our Awards and Recognition
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Key Features of Bright Pattern
Here are the powerful features that make Bright Pattern stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Action Management
- Activity Tracking
- Agency Management
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Appointment Management
- Archiving
- Assessments
- Audio / Video Conferencing
- Audit Management
- Auto Dealer
- Auto Dialer
- Auto-Dialing
- Automated Notices
- Insurance Tracking
- Skills & Competencies
- Task Management
- Work Hour Tracking
- AI / Machine Learning
- Analytics
- Auto Dialer
- Auto-Dialing
- By-Extension Reporting
- Call Center Management
- Call Duration
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Center Management
- Call Management
- Call Recording
- Call Reporting
- Call Scripting
- Contact Management
- Customer DataBase
- Lead Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Surveys
- Agent performance tracking
- Automatic Dialing
- Call analytics
- Call Back
- Call Barging
- Call Callbacks
- Call Campaign Management
- Call conferencing
- Call Disposition
- Call Escalation
- Call forwarding
- Call Hold and Park
- Call Metrics and Reporting
- Call Monitoring
- Call Quality Monitoring
- Call Queuing
- Agent performance tracking
- Automatic Call Distribution
- Call Analytics and Performance Metrics
- Call Back and Voicemail Handling
- Call Center Agent Skills and Proficiency Management
- Call Center Analytics and Historical Reports
- Call Center Call Monitoring and Coaching
- Call Center Gamification
- Call Center Metrics and KPI Tracking
- Call Center Routing Rules and Priority Queues
- Call Center Scripting and Workflow Automation
- Call Center Surveys and Feedback
- Call Center Wallboard and Display
- Call Disposition and Wrap-up Codes
- Call Monitoring and Quality Assurance
- Call Recording and Analytics
Bright Pattern Screenshots
Bright Pattern Pricing
Here are the pricing plans for Bright Pattern. Choose the plan that best fits your requirements and budget. Get Detailed Bright Pattern pricing as per your requirements.
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- All features in Voice Select
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- All features in Professional
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Bright Pattern Specifications
Get a closer look at the technical specifications and system requirements for Bright Pattern. Find out if it's compatible with your operating system and other software.
Bright Pattern Customers
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Bright Pattern FAQs
How much does Bright Pattern cost?
The starting price of Bright Pattern is ₹ 5040/Agent/Month. It has different pricing plans:
- Voice Select : ₹ 5040/Agent/Month
- Professional : ₹ 7200/Agent/Month
- Premium : ₹ 10080/Agent/Month
Bright Pattern also provides a free trial to users.
What are the top 5 features for Bright Pattern?
The top 5 features for Bright Pattern are:
- Quality Management
- Call Routing
- Call Recording
- Call Management
- Live chat system
What type of customer support is available from Bright Pattern?
The available support which Bright Pattern provides is:
- Phone
- Tickets
- Training
