Dovetail

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Features
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What is Dovetail?

Dovetail is a fully featured Customer Service Software designed to serve Agencies, Enterprises. Dovetail provides end-to-end solutions designed for Windows. This online Customer Service system offers User Research, Trend Analysis, Data Visualization, Text Analytics, For Mobile at one place.

Pricing

Dovetail Starting Price

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Key Features of Dovetail

Here are the powerful features that make Dovetail stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Customer Service Software Qualitative Data Analysis Software

360 Degree Feedback
Action Management
Agent Productivity
Alerts & Notifications
Alerts / Escalation
Alerts/Escalation
Analytics
Annotations
Appointment Management
Archiving
Auto-tag tickets
Automated Routing
Batch Communications
Billing & Invoicing
Blogs
Brand Management
Call Sharing
Caller ID
Camera
Chat / Messaging
Churn Management
Collaboration
Community Forums
Community Management
Complaint Monitoring
Content Management
Contract Management
Conversion Tracking
CRM integration
Customer DataBase
Customer Service
Dashboard
Data Security
Data Visualization
Distribution Management
Document Management
Domain mapping
Email / Online
Email Distribution
Email Integration
Embeddable self-service
Event Management
Extensibility
Feedback Collection
Feedback Management
Field Predictions
For Mobile
For Websites
Group Management
Guided Conversations
Help Desk Management
Inbox Queue Management
Incident Management
Instant Messaging
Instant Retrieval
Interactive Content
Issue Tracking
KB Bot
Knowledge Base
Knowledge Management
Known Issue Management
Live Chat
Live chat system
Macros
Member Directory
Membership Management
Multi-brand Help Center
Multi-Channel Collection
Multi-Channel Communication
Multi-Channel Publishing
Multi-Department
Multi-Language
Multiple Brands Products
Omnichannel
On-Demand Communications
On-Demand Recording
Online Activation
Online Forums
Performance Metrics
Personalization
Problem Management
Process Automation
Queue Management
Real-time Chat
Reply Assistant
Requirements Review
Reverse Phone Lookup
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Service Level Management
SLAs & Escalations
Social Media
Social Media Integration
Social media management
Software Metrics
Survey Management
Surveys & Feedback
Template Management
Text Analysis
Text Analytics
Third Party Integration
Ticket Assignment
Ticket Management
Time Tracking
To-Do List
Trend Analysis
Usability Testing
User Journeys
User Research
User Research Analysis
Video Content
Web Forms
Website Management
Workflow Management

Advanced Text Analytics
Auto-coding and Machine Learning Algorithms
Code-based Search
Coding and Categorization
Coding Consistency Checks
Collaboration and Teamwork
Comparative Analysis
Conceptual Framework Development
Customization and Flexibility
Data Exploration
Data Filtering and Sorting
Data Import and Export
Data security and privacy
Data Segmentation
Data Validity and Reliability Checks
Data Visualization
Integration with Survey Software
Linking and Mapping Connections
Literature Review Support
Memoing and Note-taking
Multilingual Support
Pattern Recognition
Project Management
Querying and Search Capabilities
Reporting and Presentation Tools
Text Annotation
Text Mining
Theme Extraction
Transcription Management
Version Control
Visualization of Relationships and Networks

Dovetail Screenshots

Dovetail Specifications

Get a closer look at the technical specifications and system requirements for Dovetail. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Monthly, Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

Web app

Windows

Language Support :

English

Business :

StartUps

SMBs

Agencies

Enterprises

Available Support :

Dovetail Categories on SoftwareSuggest :

Qualitative Data Analysis Software

Company Details :

Company Name : Dovetail Research

Website : Visit Website

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