Best Customer Service Software

Best customer service software includes Zoho Desk, Zendesk Support, Freshdesk, LiveAgent, and Help Scout. It helps to provide high-quality customer service in today’s marketplace.

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List of 20 Best Customer Service Software

Showing 1 - 20 of 117 products

The industry's first context-aware help desk

Zoho Desk is one of the best customer service software that enables businesses to provide enduring customer experiences, streamline agent productivity, and ease customer support operations. Service teams can manage client discussions across email, phone, live chat, and social media with the aid of Zoho Desk. The automation and analytics required to grow to any customer volume are built into the system. Read Zoho Desk Reviews

100% Free CRM Software for Your Business

The customer service software solution, Free CRM for SMBs, offers a full range of capabilities to help you remain ahead of the curve, from tracking leads to analyzing customer behavior. This program offers solutions like Leads Management, Deal Management, Account Management, Workflow Automation, Client Management, and more to help your organization reach its maximum potential. Read FreeCRM for SMBs Reviews

Seamlessly manage shared inboxes right from Gmail.

Hiver is a Gmail-based customer service software solution that facilitates team collaboration on common inboxes like services, orders, and support for teams around the organization. Due to the fact that it operates directly inside Gmail, it is the easiest and most natural option for teams to manage consumer email interactions. Hiver enables managers to establish service level agreements (SLAs), business hours, and customer satisfaction metrics by delivering a brief poll at the end of emails. Read Hiver Reviews

Category Champions | 2023

HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews

Software by Olark

Olark is a chat platform that enables companies to engage in in-person chats with clients, candidates, and staff. Olark is a live chat application built on the cloud that lets companies communicate with customers directly from their websites. It offers tools like chat activity tracking, message routing, per-agent chat restrictions, and prefabricated responses. Olark is a smart customer support system that makes live chat management simple. Read Olark Reviews

Customer experience tool that helps small business

Tidio is a potent, all-inclusive customer service platform that uplifts the bar for your customer service while boosting revenue increase. While AI-powered chatbots engage your customers in real-time to help you close more sales, a live chat widget that is simple to use makes your business available 24/7. To interact with your consumers and increase sales with exceptional rapid service, Tidio blends live chat and chatbot technologies. Read Tidio Reviews

Emergents | 2023

WhatsApp Team inbox for sales and support Teams

ControlHippo is the ultimate WhatsApp Team inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication and customer support. Read ControlHippo Reviews

Contenders | 2023

Best Customer Service Software by Zendesk

With the help of the customer service platform Zendesk, you may communicate with customers through any channel. A cloud-based help desk management system Zendesk offers specialized tools for building online communities, knowledge libraries, and customer support portals. A front-end portal that can be personalized, live chat functionality, and integration with apps like Salesforce and Google Analytics are all features of the system. Read Zendesk Reviews

Cloud-based Customer Support Software

Freshworks, a cloud-based provider of customer care software, promises to enhance and simplify customer assistance. Its excellent and affordable features are frequently used by online firms to increase customer self-service and the general productivity of their support personnel. It makes it possible to collaborate more effectively on a global scale and establish enduring business relationships with clients. Read Freshdesk Reviews

Software by SalesForce Inc.

You can provide service to every customer, whenever and anywhere, thanks to Service Cloud. This top customer service software is a component of Salesforce's Customer Success Platform, a cloud-powered ecosystem of linked mobile and social applications. With the aid of the Service Cloud, users would be able to streamline workflows, automate service procedures, and locate essential content to help customer service representatives. Read Salesforce Service Cloud Reviews

Software by Help Scout

The customer support management software Help Scout was developed for expanding teams to provide best-in-class customer assistance. A Software-as-a-Service (SaaS) product called Help Scout skillfully blends customer service and customer experience management (CRM) components into a single platform. The product is extremely nicely made, simple to use, and intuitive. Read Help Scout Reviews

Contenders | 2023

Customer care software provider Kayako assists clients in providing frictionless customer assistance. The support desk and ticketing software Kayako is one of the best customer support software and is offered in SaaS and on-premise versions. This live chat, email, and phone integration tool for customer service are hosted in the cloud. Read Kayako Reviews

See what your customers see

Customers that require sophisticated assembly, troubleshooting, and operations are empowered by Viewabo remote visual support software to identify problems quickly and effectively. Without downloading an app, you may view customer smartphone cameras with Viewabo's remote visual support software for immediate technical assistance. Viewabo is a customer service software that reduces back-and-forth emails and phone conversations, shortens resolution times, and guards against lost sales. Read Viewabo Reviews

Software by HappyFox Inc.

Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system. Read HappyFox Reviews

Category Champions | 2023

A fully-featured help desk software

LiveAgent is a fully operational and dynamic help desk and live-chat program that enables you to personalize your customer interactions with an all-in-one help desk solution. It offers live chat, online self-service portals, ticket management, and change and license management, among other things, both as standalone and in-suite services. This customer care software provides all-encompassing helpdesk support by integrating all contact channels into a single business inbox. Read LiveAgent Reviews

Most Reviewed

High Performer | 2023

For companies of all sizes in many industries, Intercom provides a platform for client conversations and engagement. Intercom Support makes contextual appearances in your application, website, or product via automation and effective messaging. Both customer service staff and customers benefit from this customer support software. Teams are able to interact with and support their consumers through a variety of channels. Read Intercom Reviews

Customer Support Software built for B2B technology

TeamSupport is a comprehensive line of customer service software that equips you to be genuinely customer-centric. It offers an omnichannel experience that makes it easier for teams to collaborate internally and streamlines customer support activities, enabling them to provide excellent customer service constantly. Learn more about TeamSupport

Freshservice is a cloud based ITSM Solution

A cloud-based IT Help Desk and service management solution called Freshservice enables businesses to streamline their IT operations. Some of the features included in this customer support system are a knowledge base, a self-service portal, and a ticketing system. Freshservice is an ITSM service desk that can manage tickets and automate workflows and tasks to improve business performance. Read Freshservice Reviews

Category Champions | 2023

Advanced approach to proactive customer service

ServiceNow CSM is a collection of custom workflows and tools for integrating and monitoring client interactions. ServiceNow Customer Service Management is one of the top customer service software which helps businesses to effectively manage the customer experience that is interconnected to the engagement channel or type of interaction. Read ServiceNow CSM Reviews

High Performer | 2023

Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews

Customer Service software guide

What is Customer Service Software?

Customer service management software for small businesses can help managers organize and track customer queriesCustomer service solutions store all relevant customer data at a centralized repository and make it accessible across departments for better operational efficiency. All vital customer interaction is recorded by customer service software, and this gives better insights to marketing managers.

High-quality customer service has become the key to business survival and success in today’s marketplace. But with customer expectations continuously changing, providing them with quality service can be challenging. The best customer service software resolves this hurdle by helping you provide world-class support to your customers.

It is vital to provide a holistic client experience and ensure that your business looks after its loyal customers. Nowadays, many companies are leveraging emerging technological tools to serve customers better and retain them in the long run. Customer service software applications are highly popular and can enhance the quality of support provided to clients.

Customer service systems are a smart corporate asset that can handle customer tickets with ease. They ensure that the tickets are routed to available agents speedily for early resolution. This greatly improves the quality of customer support and enhances satisfaction levels.

There are many customer service platforms available in the market. Companies need to assess their business requirements, scan the market, and invest in the best customer service software for their requirements. This will bring about a positive transformation in their customer management, and increase all key productivity parameters.

What are the Various Features of Customer Service Software?

Client service tools are functional and flexible in nature. Most modern customer service software applications have a host of advanced and specialized features. Managers should be aware of the common features of customer service systems so that they can choose one that is best suited for their business model. Here are some salient features of customer service support software:

1. Ticket Management:

This is the lifeblood of the best customer service software platforms as it results in effective query resolution. Common problems are automatically rerouted to a FAQ section, thus making sure your agents remain available for urgent support issues. Customer service solutions update real-time information on which the agent is handling a particular ticket and ensure that tickets are routed in order of priority.

2. Customer Data Management:

Customer service support software stores all essential customer interactions so that issues, tickets, calls, and requests can be immediately located. All customer records are maintained and updated in a unified place, thus streamlining the task management system. Customer service management small businesses software gives support team representatives a deeper insight into customer behavior. This enables them to personalize campaigns and target their offerings in a better manner.

3. Advanced Reporting and Analytics:

Customer service solutions have sophisticated reporting capabilities as they can extract large quantities of data and analyze it expertly. This enables managers to identify patterns, trends, and historical customer behavior so that they can make better marketing decisions. Customer service software applications can create charts and graphs for deeper insights. They have many pre-saved templates that make it easy to present data visually so that it can be better understood and analyzed.

4. Client Self-Service Portal:

This is one of the most important modules of customer service management software for small businesses. It facilitates clients to access a FAQ database that contains important information regarding product specifications and case studies. Customers who have resolved past queries successfully are automatically rerouted to the FAQ section so that they can identify the problem and get the required answers. Customer service systems provide clients with the required independence to speedily solve their problems efficiently and also allows them to view their ticket status through the self-serve portal.

5. Mobile Access:

In the current digital era, it is important to lay emphasis on mobility. Nowadays most of the best customer service software has well-developed mobile apps. Employees can access vital business data through their smartphones at any time of the day as it enhances accessibility. The mobile applications of customer support service software are fully functional and have all the features of the system.

Different Types of Customer Service Software

Choosing the perfect customer support tool for an organization is definitely a challenging task. However, if managers have complete knowledge about the various functions of different customer service solutions, it will certainly make the decision easier. Here are the various types of customer service systems available in the market:

1. Help Desk Software:

This is a common type of customer service software. It focuses on fixing the problems of the customers, hence is named as a help desk. The major features of help desk software include ticket management, customer call recording, and self-service portals. It contains a vast knowledge base of all product information and specification so that customer complaints can be resolved speedily.

2. IT Service Desk:

Much customer service software for small businesses is IT service desk platforms. They address the technical aspects of product management software. It also serves as a communication point between the company and its customers.

3. Live Chat Applications:

While live chat is a module of many customer service software, it can also function as separate standalone software. The main function of a live chat application is to provide automated responses to customers so that they receive effective service at any time of the day.

4. Call Center Software:

In this customer service software, most customers are comfortable using voice calls as a medium to solve their grievances. Call center software helps in providing instant support service through interactive voice response technology. It makes sure that all client calls are diverted to available agents so that they receive the best possible service experience.

What are the Benefits of Customer Service Software for Small Businesses?

Customer service software applications have tremendous scope for all kinds of industries and can boost client engagement levels. It is a wise decision for companies that are customer-centric to invest in these specialized tools as they can gain a significant competitive advantage. Here are some advantages that highlight the need for investing in the best customer service software:

1. Fast and Accurate Ticket Resolution:

Customer service solutions automate ticket resolution, thereby enhance the satisfaction levels of clients. Customer service systems allow an agent to have access to a customer’s previous conversations. This makes sure that support agents and representatives know about previous issues so that they can provide better service.

2. Automated Processes:

Customer service management software for small businesses automates all repetitive tasks such as ticket management, routing, queuing, and administrative reporting. This saves the precious time of employees and leaves them available for more strategic goals.

3. Better Decision Making:

Customer service support software keeps a detailed record of tickets and customer interactions. This enables managers to gain deep insights by analyzing data for key trends. It facilitates team members to understand customer behavior and also personalize campaigns for a better response.

4. Quality Support and Service:

Customer service software aims at providing superior customer experience management software to loyal clients. Investing in the best customer service software enables companies to understand agent performance and take the required measures to improve their training. Customer service solutions give clients a platform to reach out for support even beyond working hours through phone calls or chat. This increases the accessibility and customer engagement levels exponentially through customer service software.

5. Comprehensive Knowledge Base:

Customer service software will resolve the tickets that can be channelized to create a robust knowledge base of frequently asked questions. Customers who have common queries can be directed to a self-service portal so that they can quickly resolve their problems. This reduces the manual dependence on agents and enhances the quality of support services.

What are the Latest Customer Service Software Trends?

Organizations need to be aware of the latest trends in customer service support software. This will help them invest in the best customer service software with advanced features that will help them integrate advanced technologies and innovations. Here are some upcoming customer service system trends:

1. Automated Chatbots:

Artificial intelligence is expected to be integrated into all future customer service software applications. Machine learning systems and predictive analytics make it possible for customers to have interactions without any human intervention. In the coming years, automated chatbots will be able to give intuitive answers to commonly asked questions. This will definitely eliminate the need to maintain a large support staff and ensure better responsiveness.

2. Internet of Things:

The Internet-of-Things is a majorly emerging technology that connects all devices to the cloud. This gives ready access to real-time customer information so that customer service solutions can provide excellent support. IoT home devices will empower customers to directly connect to support software to fix bugs and solve problems. Customer service software will allow customers to contact the company directly, without dependence on any human agents.

3. Machine-Driven Customized Service:

Customers expect personalized service as it makes them feel more valued and increases the chances of retention. Big data enables marketers to capture relevant information so that they can customize advertising and marketing campaigns. Support agents can personalize conversations on the basis of real-time information such as purchase history, demographic data, and buying frequency. Customer service software will lead to a better brand reputation and ensure that loyal clients experience seamless service.

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Compare Pricing Plans of Top Customer Service Software Providers

Name Ratings & Reviews Starting Price Free Trial?
AgileCRM 5.0(185 Reviews) $0 User/Month Yes Learn More
LiveAgent 4.8(43 Reviews) $9 Agent/Month Yes Learn More
Hubspot CRM 4.6(38 Reviews) $45 Per Month Yes Learn More by 500apps 5.0(33 Reviews) $14 .99 Per Month Yes Learn More
Oracle NetSuite CRM 4.9(27 Reviews)

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FAQs of Customer Service Software

  1. Live Chat
  2. Automatic Ticket Routing
  3. Reporting
  4. Analytics
  5. Customer Database Management
  6. Self-Service Portals

Here are some factors to keep in mind before getting customer service software for your organization:
  1. Scalability
  2. Cost
  3. Range of Features
  4. Data Security
  5. Integration with CRM
  6. After-sales service

Ready-to-use customer service software can be implemented immediately, without any hassles. However, a customized tool may require 2-6 months for development, testing, and installation

No, customer service software ensures that sensitive data remains safe, as it has many embedded security features such as password protection, end-to-end encryption, and authorized user access control.

Customer Service Software in following industries

Last Updated: August 17, 2023