What is LiveEngage?

LivePerson makes life easier by transforming how people communicate with brands through chat and messaging supported by bots and AI. Our customers use our platform to orchestrate humans and AI, at scale, and to create a deeply personal relationship with their customers.

Pricing

LiveEngage Starting Price

Awards
LiveEngage Award

Our Awards and Recognition

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LiveEngage Screenshots

Key Features of LiveEngage

Here are the powerful features that make LiveEngage stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Audio / Video Conferencing
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Agent Scheduling
  • Alerts / Escalation
  • Analytics
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audience Segmentation
  • Auto Dialer
  • Automatic Chat Translation
  • Automatic Greetings
  • Background Screening
  • Batch Communications
  • Call Center
  • Call List Management
  • Call Logging
  • Call Me Option
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Cataloging / Categorization
  • Chat / Messaging
  • Chat History
  • Chat Routing
  • Chat Supervision
  • Chat Translation
  • Chat Widget
  • Chatbot
  • Chatbot Automation
  • Co-Browsing
  • Co-browsing and Screen Sharing
  • Code-free Development
  • Codeless Bot
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Import/Export
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversation Notes
  • CRM
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Tracking
  • Customizable Branding
  • Dashboard
  • Data Management
  • Data Modeling
  • Drag & Drop
  • Email Automation
  • Email Distribution
  • Email Response Control
  • Employee Communication Tools
  • Engagement Monitoring
  • Feedback Management
  • File Sharing
  • Form Creation
  • Geo Targeting
  • Google Analytics
  • Webmaster & Sitemap
  • Group Messaging
  • Human Handover
  • I Spy
  • Inbound Call Center
  • Inbound Reporting
  • Instagram Integration
  • Integration and Customization
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Internal Communications
  • Internal HR
  • Interview Management
  • IP Blocking
  • IVR / Voice Recognition
  • Knowledge Base
  • Knowledge Database
  • Knowledge Management
  • Labels
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Meeting Management
  • Mobile Messaging
  • Mobile SDK
  • Multi Website Support
  • Multi-Campaign
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Omni-Channel
  • Omni-channel Support
  • On-Demand Communications
  • On-Screen Chats
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Persistent Chat
  • Personal Greetings
  • Personalization
  • Phone Key Input
  • Pre and Post Chat Forms
  • Pre-configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Management
  • Proactive Chat
  • Proactive Chat Triggers
  • Proactive Invitations
  • Process/Workflow Automation
  • Product Recommendations
  • Profanity Management
  • Profile Enrichment
  • Prospecting Tools
  • Queue Management
  • Real Time Monitoring
  • Recruiting Firms
  • Reporting
  • Reusable Components
  • Rules-Based Workflow
  • Sales pipeline management
  • Screen Sharing
  • Screenshare
  • Scripted Bot
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Department
  • Shared Contacts
  • Shortcut Messages
  • Social Media Integration
  • Speech Recognition
  • Supervise Chats
  • Surveys & Feedback
  • Target Account Identification
  • Team Chat
  • Team Communication
  • Template Management
  • Third Party Integration
  • Ticketing system
  • Transfers / Routing
  • Transfers/Routing
  • Typing Preview
  • Used Car Dealer
  • Video Chat
  • Video Content
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Analytics
  • Visitor banning
  • Visitor Targeting
  • Visitor Tracking
  • VoIP
  • Website Visitor Tracking
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  • Analytics
  • Batch Communications
  • Chat / Messaging
  • Churn Management
  • Communication Management
  • Community Management
  • Content Management
  • Content Syndication
  • Customer Engagement
  • Customer Experience
  • Customer Feedback
  • Customer Loyalty
  • Customer Satisfaction
  • Email Distribution
  • Event Marketing
  • Experience Management
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Interactive Content
  • Live chat system
  • Multi-Channel Communication
  • NPS
  • On-Demand Communications
  • Personalization
  • Print Management
  • Review Management
  • Survey
  • Template Management
  • Ticketing
  • Video Content
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LiveEngage Specifications

Get a closer look at the technical specifications and system requirements for LiveEngage. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
MacOs
Windows
Language Support :
English
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
LiveEngage Categories on SoftwareSuggest :
Company Details :
Company Name : Live Person, Inc.
Headquarter : New York
Website : Visit Website

LiveEngage Comparisons

Compare LiveEngage with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.

LiveEngage Description

Here's the comprehensive description of LiveEngage. Gain a brief understanding of its unique features and exceptional benefits.

LiveEngage enables you to manage thousands of online, mobile, and in-app conversations while forming more meaningful connections with your customers. It offers unparalleled security and intelligence that lets your brand proactively connect and stay connected, driving greater sales, reducing costs, and strengthening brand loyalty. Top-of-the-line tools and workspaces empower agents to become Customer Care Professionals (CCPs), who grow customer lifetime value and retention. And robust analytics and reporting tools track your brand’s performance, savings, and customer satisfaction.

Through LiveEngage, Fortune 500s and micro-businesses alike command a cost-effective, customer-centric approach to engagement.

LiveEngage Customers

LiveEngage Customers

LiveEngage Videos

Overall LiveEngage Reviews

Thinking about using LiveEngage? Check out verified user reviews & ratings based on LiveEngage's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 1 Review

Write a Review Or
Ask a question
Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

LiveEngage Pros and Cons

"Overview, Details displayed on screen, pulling reports, data review"

"The refresh rate"

1 LiveEngage Reviews

Hear directly from customers who have used LiveEngage. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Dhaval

Deputy manager

Used the software for : More than 1 year

Company Size :201-500 employees

5.0

Jul 29, 2020

LiveEngage

It's definately an amazing software to work on. no lag. the reports you can download are really easy to understand as it comes with The details of abbreviations. the overall software is really amazing and there are no issues with this software

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about LiveEngage?

Overview, Details displayed on screen, pulling reports, data review

What do you dislike about LiveEngage?

The refresh rate

Alternatives of LiveEngage

Explore alternative software options that can fulfill similar requirements as LiveEngage. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

LiveEngage FAQs

What are the top 5 features for LiveEngage?

The top 5 features for LiveEngage are:

  • Google Analytics
  • Webmaster & Sitemap
  • Social Media Integration
  • Agent Scheduling
  • Assignment Management

What type of customer support is available from LiveEngage?

The available support which LiveEngage provides is:

  • Email

Where is the headquarters/company of LiveEngage located?

The headquarters/company of LiveEngage is located at New York.

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