American author Kevin Stirtz says, “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
For a loyal customer base, you must maintain good customer relations. You can do this by accepting feedback from customers, helping them out with their problems, and delivering well-timed personalized communication. And to ensure the most accurate and personalized communications, using Contact Management Software is a must.
7 Best Open Source Contact Management Software
Here’s our curated list of the Top 7 open source Contact Management Software for your business.
1. ZOHO
Zoho Contact Manager enables coordinated communications through email, phone, live chat, and social media. ZOHO provides real-time reports on metrics such as marketing campaigns, sales trends, activity reports, team performance, and target fulfillment. Tools such as business card scanners, automated marketing, process management, pipeline management, catalyst, and developer tools are also available. This free contact management software makes team collaboration easy with a centralized document library, game scope, and a synchronized calendar.
USP
ZOHO is AI Powered, which allows assigning various tasks to Virtual Voice Assistant – ZIA.
Pricing
Free version available for up to 3 users
2. Bitrix24
Bitrix24 enables storage of unlimited contacts, email marketing, a free call center, a fully powered CRM, a contact manager, contact center, mobile apps, quotes, invoices, sales reports, and many more tools and features. It supports API as well as open source code.
USP
It can be self-hosted or used as a cloud.
Pricing
Free up to 12 users and 5GB of storage
3. OfficeClip
OfficeClip CRM software provides facilities such as search and filters, drip marketing, targeted campaign planning, invoice creation and sending, customer portal and extranet, mobile CRM, document management, elimination of duplicates, reporting, and many more. This free contact management software also allows you to capture leads via web form and assign hierarchical tags to all your leads.
USP
The ‘Daily Call List’ feature, allows setting up of a customized call list to constantly be in touch with your prospects throughout the sales pipeline and convert them into customers.
Pricing
- (Unlimited users, unlimited upgrades, free email support)
- Free installed version
- Free hosted version
4. HubSpot CRM
This customer service software facilitates contact management, document management, contact and company insights, company records, integration of Gmail and Outlook, Facebook and Instagram lead ads, canned snippets, email scheduling and tracking notifications, live chat, team email, conversational bots, scheduling calls and meetings, creating deals and tasks, fast ticketing, reporting and identifying prospects.
USP
Through the ‘Forms’ feature, you can enable pop-up forms, native forms and external form tracking.
Pricing
100% Free contact management software with unlimited users and storage of up to 1 million contacts and companies
5. Freshsales
Freshsales captures sales leads, uniquely groups them, assigns them to the right executives in your team, and allows fast follow-up to close the deal. It facilitates a 360° customer view, lead scoring, auto profile enrichment, defining important territories, scheduling appointments and tasks, managing notes and files, and adding smart forms for managing leads better. It provides a visual sales pipeline, quick deal reports, drag-and-drop navigation, and multiple sales pipelines and allows action-oriented follow-ups to close the deals faster and more efficiently. It provides a plethora of email, toll-free calling, and call history management options for efficient implementation of sales campaigns.
USP
Freshsales can be synced with Google Calendar, Zapier, MailChimp, HubSpot Marketing, Segment, and other apps so that you can use a variety of tools for your business.
Pricing
The Start-up Sprout Plan (Free Forever) provides free contact management software with unlimited users, unlimited contacts and unlimited support.
6. Zurmo
This open source contact management software provides various features such as contact management, activity management, deal tracking, gamification, reporting, workflow, marketing automation, product management, security, personalization, and internationalization. It can be easily integrated with various applications such as Restful API, Google mapping, Currency Updater, and Email archiving for better results.
USP
This open source contact management software is totally developer friendly and runs on windows as well as Linux.
Pricing
Open source
7. SuiteCRM
SuiteCRM provides various modules such as accounts module, bugs module, calendar module, calls module, campaigns module, cases module, contacts module, documents module, emails module, events module, invoices module, leads module, meetings module, notes module, opportunities module, products module, projects module, quotes module, reports module, targets module, workflow module, and many more.
USP
It has a user-friendly, customizable and easy-to-use interface which enables quick analysis of information and thus faster response to your customers.
Pricing
Open source contact management software
Summing Up
Contact Management Software shortens the sales cycle and increases productivity, thus delighting your customers and employees. And most importantly, it multiplies your revenue manifold by creating loyal customers through efficient customer relationships. So what are you waiting for? Go ahead and choose the most relevant Contact Management Software for your business now.
A digital marketing and content curator at SoftwareSuggest, a software recommendation platform. I am passionate about Digital Marketing, and all things digital. Also interested in technology and innovation. In my spare time, enjoy playing cricket, and Badminton.
