Helprace

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Product Information
Features
User Reviews

What is Helprace?

Helprace is a cloud-based customer service application for companies looking to build a connection with their customers. With Helprace, companies can start off with basic support, populating their self-service portal and customer community as their brand evolves.

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Helprace Starting Price

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Key Features of Helprace

Here are the powerful features that make Helprace stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Customer Service Software Complaint Management System Issue Tracking Software Online Community Management Software

360 Degree Feedback
Action Management
Agent Productivity
Alerts & Notifications
Alerts / Escalation
Alerts/Escalation
Analytics
Annotations
Appointment Management
Archiving
Auto-tag tickets
Automated Routing
Batch Communications
Billing & Invoicing
Blogs
Brand Management
Call Sharing
Caller ID
Camera
Chat / Messaging
Churn Management
Collaboration
Community Forums
Community Management
Complaint Monitoring
Content Management
Contract Management
Conversion Tracking
CRM integration
Customer DataBase
Customer Service
Dashboard
Data Security
Data Visualization
Distribution Management
Document Management
Domain mapping
Email / Online
Email Distribution
Email Integration
Embeddable self-service
Event Management
Extensibility
Feedback Collection
Feedback Management
Field Predictions
For Mobile
For Websites
Group Management
Guided Conversations
Help Desk Management
Inbox Queue Management
Incident Management
Instant Messaging
Instant Retrieval
Interactive Content
Issue Tracking
KB Bot
Knowledge Base
Knowledge Management
Known Issue Management
Live Chat
Live chat system
Macros
Member Directory
Membership Management
Multi-brand Help Center
Multi-Channel Collection
Multi-Channel Communication
Multi-Channel Publishing
Multi-Department
Multi-Language
Multiple Brands Products
Omnichannel
On-Demand Communications
On-Demand Recording
Online Activation
Online Forums
Performance Metrics
Personalization
Problem Management
Process Automation
Queue Management
Real-time Chat
Reply Assistant
Requirements Review
Reverse Phone Lookup
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Service Level Management
SLAs & Escalations
Social Media
Social Media Integration
Social media management
Software Metrics
Survey Management
Surveys & Feedback
Template Management
Text Analysis
Text Analytics
Third Party Integration
Ticket Assignment
Ticket Management
Time Tracking
To-Do List
Trend Analysis
Usability Testing
User Journeys
User Research
User Research Analysis
Video Content
Web Forms
Website Management
Workflow Management

Analytics
Case Management
Complaint Classification
Complaint Monitoring
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Collection
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Assignment and ownership tracking
Automatic ticket routing and escalation
Change management and version control
Collaboration and team coordination
Commenting and discussion threads
Customer satisfaction surveys
Customer self-service portal
Customizable dashboards and reporting templates
Customizable issue categories and types
Customizable ticket fields and forms
Email notifications and alerts
File attachments and screenshots
Integration with bug tracking and software development
Integration with chat and instant messaging platforms
Integration with CRM
Integration with email and other communication channels
Integration with project management tools
Knowledge base and FAQs
Knowledge sharing and collaboration among support agents
Mobile accessibility and app integration
Prioritization and severity levels
Reporting and Analytics
Search and filtering options
Service desk and help desk functionalities
SLA (Service Level Agreement) management
SLA performance tracking and reporting
Status tracking and workflow management
Ticket creation and management
Time tracking and logging
User roles and permissions
User-friendly interface and navigation

Analytics and reporting
Announcements and notifications
API integration for third-party applications
Community analytics and insights
Content moderation tools
Content scheduling and publishing
Customizable branding and theming
Discussion forums
Document sharing and collaboration
Event Management
Event registration and ticketing
Gamification features
Integration with CRM systems
Knowledge base and resource library
Member activity feeds
Member Directory
Member engagement tracking
Member onboarding tools
Member rewards and badges
Member search and discovery
Member self-service tools
Member tagging and mentions
Mobile App Support
Multi-language support
Polls and surveys
Private messaging
Social Media Integration
Surveys and feedback collection
User permissions and access control
User profile management
User-generated content management

Helprace Screenshots

Helprace Specifications

Get a closer look at the technical specifications and system requirements for Helprace. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

SAAS

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

MacOs

Windows

Language Support :

English

Business :

Freelancers

StartUps

SMBs

Enterprises

Available Support :

Phone

Training

Tickets

Helprace Categories on SoftwareSuggest :

Complaint Management System Customer Service Software Issue Tracking Software Online Community Management Software

Company Details :

Company Name : HelpRace

Website : Visit Website

Full Address : 8010 Woodland Center Blvd Tampa, FL, 33614 USA

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Helprace FAQs

What are the top 5 features for Helprace?

The top 5 features for Helprace are:

Knowledge Management

What type of customer support is available from Helprace?

The available support which Helprace provides is:

Phone
Email
Tickets
Training

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