What is HelpSpot Help Desk?

HelpSpot help desk system is a completely web based help desk software. It is a very simple and easy understanding to automatically centralize information and making easier tracking updates.

Pricing

HelpSpot Help Desk Starting Price

$ 599/Per Year

Awards
HelpSpot Help Desk Award

Our Awards and Recognition

More Awards
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Key Features of HelpSpot Help Desk

Here are the powerful features that make HelpSpot Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Amazon
  • 2-Way Messaging
  • Account Alerts
  • Account Management
  • Action Management
  • Activity / News Feed
  • Activity Log
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Appointment Management
  • Approval Workflow
  • Archiving
  • Asset Budgeting
  • Asset Lifecycle Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Scans
  • Availability Management
  • Backlog Management
  • Backup Management
  • Bandwidth Monitoring
  • Barcoding / RFID
  • Baseline Manager
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • Brainstorming
  • Calendar Management
  • Call Center
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Campaign Management
  • Campaign Tracking
  • Canned Responses
  • Capacity Monitoring
  • Case Management
  • Cataloging/Categorization
  • Change Calendar
  • Change Management
  • Change Planning
  • Channel Attribution
  • Channel Management
  • Chargeback Tracking
  • Chat / Messaging
  • Check-in / Check-out
  • Churn Management
  • CMDB
  • Collaboration
  • Commercial Properties
  • Commission management
  • Communication Management
  • Community Forums
  • Community Management
  • Complaint Classification
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Content Syndication
  • Contract Lifecycle Management
  • Contract Management
  • Contract Negotiation
  • Corrective Actions (CAPA)
  • Cost Tracking
  • Curriculum Management
  • Customer Complaint Tracking
  • Customer DataBase
  • Customer Engagement
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Support Tracking
  • Customizable Branding
  • Dashboard
  • Data Integration
  • Data Matching
  • Data Visualization
  • Decision Tree
  • Depreciation Management
  • Depreciation Tracking
  • Device management
  • Device Targeting
  • Discussion Boards
  • Discussion Threads
  • Dispatch Management
  • Dispatching
  • Disposal Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Archiving
  • Email Distribution
  • Email Integration
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Employee Database
  • Enrollment Management
  • Equipment Management
  • Equipment Tracking
  • Escalation Management
  • Event Logs
  • Event-Based Notifications
  • Expiry Notifications
  • Feedback Collection
  • Feedback Management
  • Field Sales Management
  • File Transfer
  • Filtering
  • Financial Aid Management
  • Fixed Line Compatibility
  • Forms Management
  • FTP Monitoring
  • GDPR Compliance
  • Geo Targeting
  • Government Contracts
  • Hardware Inventory
  • Help Desk Management
  • Impact Management
  • Inbound Call Center
  • Inbox Queue Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Instant Retrieval
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Interactive Voice Response
  • Internal Cost Allocation
  • Internet Usage Monitoring
  • Inventory control
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • IT Asset Management
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Known Issue Management
  • Lead Management
  • License Management
  • Live Chat
  • Location Tracking
  • Macros
  • Maintenance Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Manual Dialer
  • Mass Notifications
  • Message Personalization
  • Mobile Access
  • Mobile Notifications
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Patch Deployments
  • Multiple Brands Products
  • Network Monitoring
  • Network Wide Management
  • Newsletter Management
  • Notes Management
  • Notification Scheduling
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Activation
  • Online Forums
  • Opportunity Management
  • Outbound Call Center
  • Patch Management
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-built Templates
  • Pre-configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Predictive Modeling
  • Preventive Maintenance
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Push Notifications
  • QR Codes
  • Quality Assurance Management
  • Queue Management
  • Queue Manager
  • Quotes/Estimates
  • Real Time Chat
  • Real Time Editing
  • Real Time Monitoring
  • Real-time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Mapping
  • Release & Deployment Management
  • Release Management
  • Remediation
  • Remote Access
  • Remote Protection
  • Remote Systems Monitoring
  • Reporting/Analytics
  • Requirements Review
  • Requisition Management
  • Residential Properties
  • Response Management
  • ROI Tracking
  • Root-Cause Diagnosis
  • Routing
  • Saas helpdesk software
  • Sales Forecasting
  • Scenario Planning
  • Scheduled Messaging
  • Scheduling
  • Screen Sharing
  • Search
  • Self Service Portal
  • Self-service automation
  • Sell Side (Customers)
  • Sentiment Analysis
  • Server Monitoring
  • Server Performance
  • Service Automation
  • Service Catalog
  • Service Catalog Management
  • Service Desk (ITIL ITSM)
  • Service History
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Shared Inboxes
  • Shared Mailboxes
  • Signature Management
  • SLA Management
  • SLA Monitoring
  • Social Media Integration
  • Social Media Metrics
  • Social Media Monitoring
  • Software Inventory
  • Software License Management
  • Software Metrics
  • Spam Blocker
  • Specialty Contracts
  • Supplier Management
  • Survey Management
  • Task automation
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text to Speech
  • Third Party Integration
  • Ticket Automation
  • Ticket Management
  • Ticket/Issue Tracking
  • Ticketing system
  • Time Clock
  • To-Do List
  • Transaction Monitoring
  • Transfers/Routing
  • Trend Analysis
  • Troubleshooting Reports
  • Two-Way Communication
  • Uptime Monitoring
  • Uptime Reporting
  • Usage Reporting
  • Usage Tracking / Analytics
  • User Activity Monitoring
  • Vegetation Mapping
  • Vendor Management
  • Version Control
  • Video Content
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Notifications
  • Voice Customization
  • Voice Mail
  • Warranty Management
  • Warranty Tracking
  • Web Threat Management
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking
  • Whitelisting / Blacklisting
  • Work order management
  • Workflow Automation
  • Workflow Management
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  • 360 Degree Feedback
  • Action Management
  • Agent Productivity
  • Alerts & Notifications
  • Alerts / Escalation
  • Alerts/Escalation
  • Analytics
  • Annotations
  • Appointment Management
  • Archiving
  • Auto-tag tickets
  • Automated Routing
  • Batch Communications
  • Billing & Invoicing
  • Blogs
  • Brand Management
  • Call Sharing
  • Caller ID
  • Camera
  • Chat / Messaging
  • Churn Management
  • Collaboration
  • Community Forums
  • Community Management
  • Complaint Monitoring
  • Content Management
  • Contract Management
  • Conversion Tracking
  • CRM integration
  • Customer DataBase
  • Customer Service
  • Dashboard
  • Data Security
  • Data Visualization
  • Distribution Management
  • Document Management
  • Domain mapping
  • Email / Online
  • Email Distribution
  • Email Integration
  • Embeddable self-service
  • Event Management
  • Extensibility
  • Feedback Collection
  • Feedback Management
  • Field Predictions
  • For Mobile
  • For Websites
  • Group Management
  • Guided Conversations
  • Help Desk Management
  • Inbox Queue Management
  • Incident Management
  • Instant Messaging
  • Instant Retrieval
  • Interactive Content
  • Issue Tracking
  • KB Bot
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Live chat system
  • Macros
  • Member Directory
  • Membership Management
  • Multi-brand Help Center
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Channel Publishing
  • Multi-Department
  • Multi-Language
  • Multiple Brands Products
  • Omnichannel
  • On-Demand Communications
  • On-Demand Recording
  • Online Activation
  • Online Forums
  • Performance Metrics
  • Personalization
  • Problem Management
  • Process Automation
  • Queue Management
  • Real-time Chat
  • Reply Assistant
  • Requirements Review
  • Reverse Phone Lookup
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • SLAs & Escalations
  • Social Media
  • Social Media Integration
  • Social media management
  • Software Metrics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Analytics
  • Third Party Integration
  • Ticket Assignment
  • Ticket Management
  • Time Tracking
  • To-Do List
  • Trend Analysis
  • Usability Testing
  • User Journeys
  • User Research
  • User Research Analysis
  • Video Content
  • Web Forms
  • Website Management
  • Workflow Management
Show More
  • Automation and Workflow
  • Customer Database
  • Customer Portal
  • Customer satisfaction surveys
  • Customizable Dashboards
  • Customizable Ticket Fields
  • Customizable Ticket Templates
  • Email integration
  • Internal Collaboration
  • Knowledge Base
  • Knowledge Base Article Creation and Management
  • Live Chat
  • Multichannel Support
  • Multilingual Support
  • Reporting and Analytics
  • Role-based access control
  • Self-Service Portal
  • Service Level Agreement (SLA) Tracking
  • SLA Management
  • Ticket Assignment and Routing
  • Ticket Categorization and Tags
  • Ticket Escalation
  • Ticket History and Audit Trail
  • Ticket Management
  • Ticket Merge and Split
  • Ticket Notes and Attachments
  • Ticket Prioritization
  • Ticket Search and Filters
  • Ticket Status Tracking
  • User and Organization Management
Show More

HelpSpot Help Desk Screenshots

HelpSpot Help Desk Pricing

Here are the pricing plans for HelpSpot Help Desk. Choose the plan that best fits your requirements and budget. Get Detailed HelpSpot Help Desk pricing as per your requirements.

Starter
$ 599
Per Year
  • Up to 5 Agents
  • The HelpSpot Guarantee
  • Email and phone support
  • Support unlimited customers
  • Support unlimited brands/portals
  • Support unlimited mailboxes
  • Build workflows with rules and triggers
  • Effortless reporting
  • Unlimited Custom Fields
  • Unlimited Knowledge Bases
  • Full API for integrating
Pricing

HelpSpot Help Desk Specifications

Get a closer look at the technical specifications and system requirements for HelpSpot Help Desk. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
SAAS
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Mobile Platforms :
Language Support :
English
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Tickets
HelpSpot Help Desk Categories on SoftwareSuggest :
Company Details :
Company Name : UserScape, Inc
Website : Visit Website
Full Address : HelpSpot 2600 South Rd Ste 44-175, Poughkeepsie, NY 12601.

HelpSpot Help Desk Comparisons

Compare HelpSpot Help Desk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

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HelpSpot Help Desk Videos

Overall HelpSpot Help Desk Reviews

Thinking about using HelpSpot Help Desk? Check out verified user reviews & ratings based on HelpSpot Help Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 1 Review

Write a Review Or
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Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

HelpSpot Help Desk Pros and Cons

"No matter how experienced you are report generation is something which is highly strenuous and taxing job. But this software performs it in simplest and easiest way. I found it this module very useful."

"Though the mobile app is highly competent, I would like to see more features."

1 HelpSpot Help Desk Reviews

Hear directly from customers who have used HelpSpot Help Desk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

NesP.

Used the software for : 6-12 months

Company Size :1001-5000 employees

5.0

Apr 04, 2018

Auto-report generation is now easy

The software offers multichannel support for your business. I am using it for my mid-sized organization and it is streamlining all the operations accurately and promptly. The mobile app support is also another great help as we have an eye over the internal and external operations at any point in time.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

What do you like best about HelpSpot Help Desk?

No matter how experienced you are report generation is something which is highly strenuous and taxing job. But this software performs it in simplest and easiest way. I found it this module very useful.

What do you dislike about HelpSpot Help Desk?

Though the mobile app is highly competent, I would like to see more features.

Alternatives of HelpSpot Help Desk

Explore alternative software options that can fulfill similar requirements as HelpSpot Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

HelpSpot Help Desk FAQs

How much does HelpSpot Help Desk cost?

The starting price of HelpSpot Help Desk is ₹ 43128/Per Year. It has different pricing plans:

  1. Starter : ₹ 43128/Per Year

HelpSpot Help Desk also provides a free trial to users.

What are the top 5 features for HelpSpot Help Desk?

The top 5 features for HelpSpot Help Desk are:

  • Asset Management
  • Document Management
  • Email Integration
  • Customer DataBase
  • Self Service Portal

What type of customer support is available from HelpSpot Help Desk?

The available support which HelpSpot Help Desk provides is:

  • Phone
  • Email
  • Tickets
Free Demo Get Pricing
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