Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers.
- FREE for Unlimited agents
- Email Support Channel
- Standard Phone Channel
- Knowledge Base
- Social Support Channels
- Community Forums
- Game Mechanics
- Live Chat Channel
- Multiple Products
- Multilingual Support
- Enterprise Reports
- Portal Customization
- Custom Agent Roles
- IP Whitelisting
- Custom Email Servers
- Advanced Phone Channel
- Email Integration
- Customer DataBase
- Online Activation
- Social Media Integration
- Self Service Portal
- Live chat system
- Billing & Invoicing
- Surveys & Feedback
- Knowledge Base
- Automated Routing
- Community Forums
- Incident Management
- Ticket Management
- Help Desk Management
- Issue Tracking
- Online Forums
- Problem Management
- Service Level Management
- Service Level Agreement (SLA) Management
- check_circle Api
- check_circle Customization
- check_circle Mobile Support
- check_circle Mobile App
- cancel Web App
- check_circle Windows
- check_circle Mac
- cancel iOS
- check_circle Android
- check_circle Arabic
- check_circle Chinese
- check_circle Czech
- check_circle Danish
- check_circle Dutch
- check_circle English
- check_circle Finnish
- check_circle French
- check_circle German
- check_circle Italian
- check_circle Japanese
- check_circle Korean
- check_circle Norwegian
- check_circle Polish
- check_circle Portuguese
- check_circle Russian
- check_circle Spanish
- check_circle Swedish
- check_circle Turkish
- check_circle Freelancers
- check_circle StartUps
- check_circle SMEs
- cancel Agencies
- check_circle Enterprises
- check_circle Email
- check_circle Phone
- check_circle Live Support
- check_circle Training
- check_circle Tickets
Likelihood to recommend
Freshdesk Reviews (10)
Support Portal - Freshdesk
Oct 26, 2020
Hi, Freshdesk is extremely good tool to support your customer. This tool enables your customer interact with your support desk and get their issues sorted seamlesly. This has really helped me in reducing thousands of mails for support activities. Thanks, Ashish
Simple to register and use. Seamless interaction with customer for support portal.
Configuration can be made easy, pricing can be better for larger number of agents
Do you think Freshdesk delivers value for the money spent?
Are you satisfied with Freshdesk features?
Did implimentation of Freshdesk was easy?
Any missing feature?
Video conferencing can be added for support process
How would you rate Mobile app of Freshdesk?
What other products like Freshdesk have you used or evaluated?
How Freshdesk is better/different from its competitors?
Simple to configure and start using, customer side is really easy.
How would you rate after sales service/customer support of Freshdesk?
One of the best in class Helpdesk
May 04, 2020
Overall I am satisfied but pricing should have at a little lower side.
Ease of use, easy ticket searching, splitting & merging feature of a ticket, rule automation.
Pricing is little high. They should provide more features in sprout plan.
Helped us tackle our support queries at 3x the speed
Jan 12, 2019
It was extremely easy to setup and get started. We have been able to cut down our support time and not lose track of customer queries. Being able to templatize common support queries and make it accessible across the team is quite indispensable.
Freshdesk has completely changed the way we manage our support queries.
They upgraded to a new user interface which looks great as that would have been the only drawback.
Nice Product and good support customer
Dec 09, 2016
Freshdesk has helped us a great deal in integrating our ticket management and customer query resolution functions by allowing us to bring in tickets from all online sources such as the web, mobile, social media etc. onto a single platform. This has enabled us to resolve customer queries quicker. Also, the software has helped us increase customer engagement with their live chat feature.
Easy using functionalities
Dec 08, 2016
We have been using the Estate package, and it has provided us enough functionalities for our mid-sized business. We really like the user-friendly features of ticket management such as merge, split tickets and sending automatic outbound mails. Also the SLA management tool has equipped us with powerful processes such as Multiple SLA policies and SLA escalation management.
Dec 07, 2016
We have used the Freshsales module and are happy to report that the software is extremely well designed and easy to integrate and train upon. We signed up for a free trial and never went back to our then existing software. It provided great multi channel support and helped us engage with our customers and prospective leads in a much more organised and coordinated manner. All thanks to Freshdesk!
Nov 21, 2016
Freshdesk is so easy to use, and it is a great way of involving your entire staff in the recruitment process. Freshdesk tracks the candidates like no other system. Every single task can be done through this one system and it has reduced the need to use browsers and tabs for interviews, feedback, etc. There are custom scorecards and interview plans. The customer care is very good and we always get an extremely helpful response from them.
Best software for startup
Oct 08, 2016
Freshdesk is cloud based, easy to use and customization software. Great UI and user friendly.
Best of help desk software ever
Sep 16, 2016
By far, the best of help desk software ever! It is the perfect blend of creativity and excellence on the whole. I can guarantee that this software will not disappoint you ever. It has never disappointed me either. Totally recommended!!.
Dec 17, 2015
I have used some apps qhich are i guess powered by freshdesk like mojo app etc. And all the app works perfect freshdesk support is really helpful when ever there is any problem in the app just one con and which is late response nothing else otherwise its smooth and great support
What are the main features of Freshdesk ?keyboard_arrow_down
The key features of Freshdesk are as follows:
labelSocial Media Integration
labelLive chat system
labelSurveys & Feedback
labelService Level Agreement (SLA) Management
How much does Freshdesk cost?keyboard_arrow_down
The Freshdesk has 5 plans - SPROUT USD 0 (Agent/Month), BLOSSOM USD 14 (Agent/Month/Billed annually), GARDEN USD 21 (Agent/Month/Billed annually), ESTATE USD 35 (Agent/Month/Billed annually), FOREST USD 62 (Agent/Month/Billed annually)
Free trial : No
Who are the typical users of Freshdesk?keyboard_arrow_down
Freshdesk has the following typical customers: Startups, Enterprises, SMEs, Freelancer
Which mobile platforms does Freshdesk support?keyboard_arrow_down
Freshdesk supports the following devices: Android, IOS
Which operating system does Freshdesk support?keyboard_arrow_down
Freshdesk supports the following operation system : Windows, Linux, Mac
What payment method does Freshdesk support?keyboard_arrow_down
Freshdesk supports the following payment methods : Monthly, Yearly
What is the deployment type?keyboard_arrow_down
Freshdesk has Cloud Based deployment.