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Overview

About Freshdesk

Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers.

Freshdesk Screenshots (8)

Freshdesk Video

Freshdesk Pricing

SPROUT
$ 0
Agent/Month
  • FREE for Unlimited agents
  • Email Support Channel
  • Standard Phone Channel
  • Knowledge Base
BLOSSOM
$ 13.88
Agent/Month/Billed annually
  • Sprout+
  • Social Support Channels
  • Community Forums
  • Game Mechanics
GARDEN
$ 20.82
Agent/Month/Billed annually
  • Blossom+
  • Live Chat Channel
  • Multiple Products
  • Multilingual Support
ESTATE
$ 34.71
Agent/Month/Billed annually
  • Garden+
  • Enterprise Reports
  • Portal Customization
  • Custom Agent Roles
FOREST
$ 62.49
Agent/Month/Billed annually
  • Estate+
  • IP Whitelisting
  • Custom Email Servers
  • Advanced Phone Channel

Freshdesk Features

  • Email Integration
  • Customer DataBase
  • Online Activation
  • Social Media Integration
  • Self Service Portal
  • Live chat system
  • Billing & Invoicing
  • Surveys & Feedback
  • Knowledge Base
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Incident Management
  • Ticket Management
  • Help Desk Management
  • Issue Tracking
  • Online Forums
  • Problem Management
  • Service Level Management
  • Service Level Agreement (SLA) Management

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly, Yearly

  • check_circle Api
  • check_circle Customization
  • check_circle Mobile Support
  • check_circle Mobile App

Desktop Platforms

  • cancel Web App
  • check_circle Windows
  • check_circle Mac

Mobile Platforms

  • cancel iOS
  • check_circle Android

Language Support

  • check_circle Arabic
  • check_circle Chinese
  • check_circle Czech
  • check_circle Danish
  • check_circle Dutch
  • check_circle English
  • check_circle Finnish
  • check_circle French
  • check_circle German
  • check_circle Italian
  • check_circle Japanese
  • check_circle Korean
  • check_circle Norwegian
  • check_circle Polish
  • check_circle Portuguese
  • check_circle Russian
  • check_circle Spanish
  • check_circle Swedish
  • check_circle Turkish

Freshdesk Users

Business

  • check_circle Freelancers
  • check_circle StartUps
  • check_circle SMEs
  • cancel Agencies
  • check_circle Enterprises

Available Support

  • check_circle Email
  • check_circle Phone
  • check_circle Live Support
  • check_circle Training
  • check_circle Tickets

Company Details

  • Company Name :

    Freshworks

  • Website :

    Visit Website

  • Headquarter :

    Chennai

  • Full Address :

    311 California street, San Francisco, CA 94104

Freshdesk Description

Freshdesk is a cloud-based customer support software that lets you support customers through of traditional channels such phone and email, social channels like as Facebook and Twitter, and your own branded community.

Freshdesk Slideshare

Overall Reviews

Overall Rating

4.5 /5

Feature

4.5

Ease of use

4.6

Value for money

4.1

Customer support

4
Likelihood to recommend

Freshdesk Reviews (10)

Ashish Ranjan
Overall rating
Features
Ease of use
Value for money
Customer support
Latest

Support Portal - Freshdesk

Oct 26, 2020

Hi, Freshdesk is extremely good tool to support your customer. This tool enables your customer interact with your support desk and get their issues sorted seamlesly. This has really helped me in reducing thousands of mails for support activities. Thanks, Ashish

Pros

Simple to register and use. Seamless interaction with customer for support portal.

Cons

Configuration can be made easy, pricing can be better for larger number of agents

Do you think Freshdesk delivers value for the money spent?

Not Sure

Are you satisfied with Freshdesk features?

Yes

Did implimentation of Freshdesk was easy?

Yes

Any missing feature?

Video conferencing can be added for support process

How would you rate Mobile app of Freshdesk?

Ios 7/10

What other products like Freshdesk have you used or evaluated?

Zoho, SAP

How Freshdesk is better/different from its competitors?

Simple to configure and start using, customer side is really easy.

How would you rate after sales service/customer support of Freshdesk?

7/10

Useful 0
Anand Sharma
Company Size: 51-200 employees

Review source

Verified Reviewer :
Overall rating
Features
Ease of use
Value for money
Customer support

One of the best in class Helpdesk

May 04, 2020

Overall I am satisfied but pricing should have at a little lower side.

Pros

Ease of use, easy ticket searching, splitting & merging feature of a ticket, rule automation.

Cons

Pricing is little high. They should provide more features in sprout plan.

Useful 0
Anmol Bhat
Company Size: 11-50 employees
Overall rating
Features
Ease of use
Value for money
Customer support

Helped us tackle our support queries at 3x the speed

Jan 12, 2019

It was extremely easy to setup and get started. We have been able to cut down our support time and not lose track of customer queries. Being able to templatize common support queries and make it accessible across the team is quite indispensable.

Pros

Freshdesk has completely changed the way we manage our support queries.

Cons

They upgraded to a new user interface which looks great as that would have been the only drawback.

Useful 0
Dhimant Patel
Overall rating

Nice Product and good support customer

Dec 09, 2016

Freshdesk has helped us a great deal in integrating our ticket management and customer query resolution functions by allowing us to bring in tickets from all online sources such as the web, mobile, social media etc. onto a single platform. This has enabled us to resolve customer queries quicker. Also, the software has helped us increase customer engagement with their live chat feature. 

Useful 0
Vinodrai Mangukiya
Overall rating

Easy using functionalities

Dec 08, 2016

We have been using the Estate package, and it has provided us enough functionalities for our mid-sized business. We really like the user-friendly features of ticket management such as merge, split tickets and sending automatic outbound mails. Also the SLA management tool has equipped us with powerful processes such as Multiple SLA policies and SLA escalation management.

Useful 0
Tina Goti
Overall rating

Excellent Product

Dec 07, 2016

We have used the Freshsales module and are happy to report that the software is extremely well designed and easy to integrate and train upon. We signed up for a free trial and never went back to our then existing software. It provided great multi channel support and helped us engage with our customers and prospective leads in a much more organised and coordinated manner. All thanks to Freshdesk!

Useful 0
Milan Patel
Overall rating

Great product!

Nov 21, 2016

Freshdesk is so easy to use, and it is a great way of involving your entire staff in the recruitment process. Freshdesk tracks the candidates like no other system. Every single task can be done through this one system and it has reduced the need to use browsers and tabs for interviews, feedback, etc. There are custom scorecards and interview plans. The customer care is very good and we always get an extremely helpful response from them.

Useful 0
Bhavesh Koladiya

Review source

Verified Reviewer :
Overall rating

Best software for startup

Oct 08, 2016

Freshdesk is cloud based, easy to use and customization software. Great UI and user friendly.

Useful 0
Lavanya Shastri
Overall rating

Best of help desk software ever

Sep 16, 2016

By far, the best of help desk software ever! It is the perfect blend of creativity and excellence on the whole. I can guarantee that this software will not disappoint you ever. It has never disappointed me either. Totally recommended!!.

Useful 0
sahil kapoor
Overall rating

really satisfactory

Dec 17, 2015

I have used some apps qhich are i guess powered by freshdesk like mojo app etc. And all the app works perfect freshdesk support is really helpful when ever there is any problem in the app just one con and which is late response nothing else otherwise its smooth and great support

Useful 0

Freshdesk FAQs

What are the main features of Freshdesk ?

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The key features of Freshdesk are as follows:

labelCustomer DataBase

labelSocial Media Integration

labelLive chat system

labelSurveys & Feedback

labelAlerts/Escalation

labelCommunity Forums

labelTicket Management

labelIssue Tracking

labelProblem Management

labelService Level Agreement (SLA) Management

How much does Freshdesk cost?

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The Freshdesk has 5 plans - SPROUT USD 0 (Agent/Month), BLOSSOM USD 14 (Agent/Month/Billed annually), GARDEN USD 21 (Agent/Month/Billed annually), ESTATE USD 35 (Agent/Month/Billed annually), FOREST USD 62 (Agent/Month/Billed annually)
Free trial : No

Who are the typical users of Freshdesk?

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Freshdesk has the following typical customers: Startups, Enterprises, SMEs, Freelancer

Which mobile platforms does Freshdesk support?

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Freshdesk supports the following devices: Android, IOS

Which operating system does Freshdesk support?

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Freshdesk supports the following operation system : Windows, Linux, Mac

What payment method does Freshdesk support?

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Freshdesk supports the following payment methods : Monthly, Yearly

What is the deployment type?

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Freshdesk has Cloud Based deployment.

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