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What is Oracle CRM?

Oracle CRM is a customer management application developed by Oracle Corporation. Oracle CRM system includes Oracle and Peoplesoft products but leads with Siebel CRM and CRM software on Demand.

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Key Features of Oracle CRM

Here are the powerful features that make Oracle CRM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Accounting
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • Customer Support
  • Document Management
  • Email Marketing / SMS Marketing
  • Inventory Management
  • Lead Management
  • Marketing Analytics
  • Marketing Automation
  • Mobile App
  • Product Database
  • Project Management
  • Social CRM
  • Solution Management
  • Supplier and Purchase Order Management
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Oracle CRM Specifications

Get a closer look at the technical specifications and system requirements for Oracle CRM. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : Oracle Corporation
Headquarter : San Mateo
Full Address : Oracle Corporation 500 Oracle Parkway, M/S 5op7 Redwood Shores, CA 94065 USA
Overview Provided by : Ramakrishna
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Language Support :
English
Business :
Freelancers
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training

Oracle CRM Resources

Overall Oracle CRM Reviews

Thinking about using Oracle CRM? Check out verified user reviews & ratings based on Oracle CRM's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.5/5

Based on 11 Reviews

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

Oracle CRM Pros and Cons

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. The solution is smooth, easy to use, easy to customize and it has many feature"

"Structured Query Language feature are most impressive.It is easy to use."

"1. Better client careCurrent CRM programming has many capabilities, however the product was made to further develop business-client connections, that is as yet its principal benefit. A CRM deals with your contacts in general and accumulates significant client data - like socioeconomics, buy records and past messages across all channels - and makes it effectively open to anybody in your organization who needs it. This guarantees that your workers have all they need to be familiar with the client readily available and can give a superior client experience, which will in general lift consumer loyalty.2. Expanded dealsA CRM device can assist you with smoothing out your deals cycle, construct a deals pipeline, computerize key errands and break down each of your deals information in one concentrated place, possibly expanding deals and efficiency. A CRM assists you with laying out a bit by bit deals process that your representatives can depend on like clockwork and that you can undoubtedly change as issues emerge.3. Further developed client maintenanceWhenever you've obtained and changed over drives, you should invest the effort to hold them as clients and advance client faithfulness. High client turnover can have many adverse consequences for your business, as reduced income or upset income, so utilize your CRM and the data it gives about your clients to support rehash business. The CRM will give opinion investigation, computerized tagging, client service robotization and client conduct following to assist you with deciding issues and immediately address them with your clients.4. Definite investigationIt's one thing to have a lot of information about your clients, yet you really want to understand what it means and how to utilize it. CRM programming commonly has implicit insightful abilities to contextualize information, separating it into noteworthy things and effortlessly figured out measurements. Measurements, for example, navigate rates, skip rates, and segment data permit you to pass judgment on the progress of a promoting effort and streamline as needs be.5. Higher efficiency and proficiencyCRM programming utilizes promoting mechanization innovation, which speeds up humble errands like dribble crusades and opens up your representatives' opportunity to zero in on work no one but people can deal with, such as making content. It can likewise guarantee that no undertakings escape everyone's notice (e.g. immensely significant messages are constantly shipped off the perfect individuals). Furthermore, a CRM can show you a dashboard of how your business processes are functioning and where your work processes could get to the next level. [Read related article: How Working environment Mechanization Programming Can Help Your Business]6. Unified data set of dataSomething else CRM programming truly does best is giving a concentrated data set all data on your clients, making it effectively open to anybody in your organization who needs it. This makes it simple so that a salesperson could see what items a specific client is keen on, for instance. Assuming the client has recently connected with the organization, the CRM will incorporate records of that association, which can illuminate future advertising endeavors and attempts to sell something. This saves your representatives the hour of digging through old documents and records, and it makes for a superior and more useful experience for the client.7. Overseen interchanges with imminent leadsLead supporting can be a strenuous and convoluted process, with many advances and potential chances to impart. A CRM naturally deals with the cycle, sending your representatives cautions when they ought to contact the possibility and following each connection, from messages to calls."One incredible benefit of [CRM] is that you can see your client's process comprehensively," said Michael Mill operator, Chief of VPN On the web. "With each stage in the plan and each email you conveyed assessed, you can rapidly sort out the following move to make. It resembles seeing it from the top view, and you can without much of a stretch make a choice on what to do straightaway."8. Further developed client divisionA rundown of many contacts can clumsy and overpower. For instance, how do you have at least some idea which clients need to see your email about your new in-store item? A CRM will naturally fragment your contact records in light of your models, making it simple to find the ones you need to contact at some random time. You can sort contacts by area, orientation, age, purchaser stage from there, the sky is the limit."Computerization really permits the advertiser to have a more significant comprehension of the client and have more important connection when they truly do communicate as a result of it," Philips said. "The significant part to comprehend about robotization is that we would rather not compose a general email to our clients. All things considered, we need to send messages mirroring clients' inclinations, interests and values by dividing them into bunches utilizing the information gathered inside the CRM." [Read related article: Why Socioeconomics Are Significant in Marketing]9. Robotized deals reportsYour group can without much of a stretch gather and sort out information about imminent and current clients utilizing the CRM programming's dashboard and revealing highlights, which permit representatives to computerize and deal with their pipelines and cycles. The CRM can likewise assist your colleagues with assessing their exhibition, track their standards and objectives, and really look at their advancement on every one of their ventures initially.10. More exact deals guagingWith any business activity, you should have the option to audit your previous exhibition and decisively plan for what's to come. Utilizing the computerized deals reports in CRM programming, you can distinguish key patterns and find out about what's in store from your future deals cycle execution, while changing your objectives and measurements to suit those projections. [Read related article: 7 Methods for working on Your Sales]11. Smoothed out interior correspondencesBeside working with correspondence between your business and your clients, a CRM can make it simpler for your representatives to speak with one another. A CRM makes it simple to perceive how different workers are talking with a possible client, which assists your group with keeping a brought together brand voice. It likewise permits colleagues to send each other notes or cautions, label each other on projects, and send messages and messages, all inside one framework"

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"Oracle is a bit difficult language.Java feature and SQL should be improved more."

"CRM costs. One of the best difficulties to CRM execution is cost.Business culture. An absence of responsibility or protection from social change from individuals inside the organization can cause significant hardships with CRM execution....Unfortunate correspondence....Absence of initiative."

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Showing 3 out of 11 Reviews

islam. P.

Manager

Used the software for : 1-2 years (Weekly)

Company Size :11-50 employees

5.0

Sep 18, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Review for Oracle CRM

Oracle CRM is a versatile solution with many features and functionalities that make it a suitable solution for many different business use cases. We are using Oracle CRM for connecting to our customers and handling customer profiles and customer service.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Oracle CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Oracle CRM?

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. The solution is smooth, easy to use, easy to customize and it has many feature

What do you dislike about Oracle CRM?

Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round.

What features is Oracle CRM currently missing?

i dnt' miss any features

What other products like Oracle CRM have you used or evaluated?

"It has a wide variety of use cases."

Archana A.

UNEMPLOYED

Used the software for : Free trial (Yearly)

Company Size :1-10 employees

5.0

May 02, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

It is really remarkable to use.

It is a good and helpful to use. It contained all the essential features. It was easy to use. I will recommend every people to use this. I am also looking forward to another good product of ORACLE CRM.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Oracle CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Oracle CRM?

Structured Query Language feature are most impressive.It is easy to use.

What do you dislike about Oracle CRM?

Oracle is a bit difficult language.Java feature and SQL should be improved more.

What features is Oracle CRM currently missing?

NO

What other products like Oracle CRM have you used or evaluated?

NO

Kashif M.

Manager

Used the software for : Less than 6 months (Daily)

Company Size :11-50 employees

4.0

Apr 17, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

My Personal Review On Oracle CRM

Generally speaking, involvement in Prophet CRM on Request is perfect and appropriate for following client possibilities, opportunities, and contacts. It is a solid information section and information stockpiling and has a method for incorporating different frameworks for mass transfers.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Oracle CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Oracle CRM?

1. Better client careCurrent CRM programming has many capabilities, however the product was made to further develop business-client connections, that is as yet its principal benefit. A CRM deals with your contacts in general and accumulates significant client data - like socioeconomics, buy records and past messages across all channels - and makes it effectively open to anybody in your organization who needs it. This guarantees that your workers have all they need to be familiar with the client readily available and can give a superior client experience, which will in general lift consumer loyalty.2. Expanded dealsA CRM device can assist you with smoothing out your deals cycle, construct a deals pipeline, computerize key errands and break down each of your deals information in one concentrated place, possibly expanding deals and efficiency. A CRM assists you with laying out a bit by bit deals process that your representatives can depend on like clockwork and that you can undoubtedly change as issues emerge.3. Further developed client maintenanceWhenever you've obtained and changed over drives, you should invest the effort to hold them as clients and advance client faithfulness. High client turnover can have many adverse consequences for your business, as reduced income or upset income, so utilize your CRM and the data it gives about your clients to support rehash business. The CRM will give opinion investigation, computerized tagging, client service robotization and client conduct following to assist you with deciding issues and immediately address them with your clients.4. Definite investigationIt's one thing to have a lot of information about your clients, yet you really want to understand what it means and how to utilize it. CRM programming commonly has implicit insightful abilities to contextualize information, separating it into noteworthy things and effortlessly figured out measurements. Measurements, for example, navigate rates, skip rates, and segment data permit you to pass judgment on the progress of a promoting effort and streamline as needs be.5. Higher efficiency and proficiencyCRM programming utilizes promoting mechanization innovation, which speeds up humble errands like dribble crusades and opens up your representatives' opportunity to zero in on work no one but people can deal with, such as making content. It can likewise guarantee that no undertakings escape everyone's notice (e.g. immensely significant messages are constantly shipped off the perfect individuals). Furthermore, a CRM can show you a dashboard of how your business processes are functioning and where your work processes could get to the next level. [Read related article: How Working environment Mechanization Programming Can Help Your Business]6. Unified data set of dataSomething else CRM programming truly does best is giving a concentrated data set all data on your clients, making it effectively open to anybody in your organization who needs it. This makes it simple so that a salesperson could see what items a specific client is keen on, for instance. Assuming the client has recently connected with the organization, the CRM will incorporate records of that association, which can illuminate future advertising endeavors and attempts to sell something. This saves your representatives the hour of digging through old documents and records, and it makes for a superior and more useful experience for the client.7. Overseen interchanges with imminent leadsLead supporting can be a strenuous and convoluted process, with many advances and potential chances to impart. A CRM naturally deals with the cycle, sending your representatives cautions when they ought to contact the possibility and following each connection, from messages to calls."One incredible benefit of [CRM] is that you can see your client's process comprehensively," said Michael Mill operator, Chief of VPN On the web. "With each stage in the plan and each email you conveyed assessed, you can rapidly sort out the following move to make. It resembles seeing it from the top view, and you can without much of a stretch make a choice on what to do straightaway."8. Further developed client divisionA rundown of many contacts can clumsy and overpower. For instance, how do you have at least some idea which clients need to see your email about your new in-store item? A CRM will naturally fragment your contact records in light of your models, making it simple to find the ones you need to contact at some random time. You can sort contacts by area, orientation, age, purchaser stage from there, the sky is the limit."Computerization really permits the advertiser to have a more significant comprehension of the client and have more important connection when they truly do communicate as a result of it," Philips said. "The significant part to comprehend about robotization is that we would rather not compose a general email to our clients. All things considered, we need to send messages mirroring clients' inclinations, interests and values by dividing them into bunches utilizing the information gathered inside the CRM." [Read related article: Why Socioeconomics Are Significant in Marketing]9. Robotized deals reportsYour group can without much of a stretch gather and sort out information about imminent and current clients utilizing the CRM programming's dashboard and revealing highlights, which permit representatives to computerize and deal with their pipelines and cycles. The CRM can likewise assist your colleagues with assessing their exhibition, track their standards and objectives, and really look at their advancement on every one of their ventures initially.10. More exact deals guagingWith any business activity, you should have the option to audit your previous exhibition and decisively plan for what's to come. Utilizing the computerized deals reports in CRM programming, you can distinguish key patterns and find out about what's in store from your future deals cycle execution, while changing your objectives and measurements to suit those projections. [Read related article: 7 Methods for working on Your Sales]11. Smoothed out interior correspondencesBeside working with correspondence between your business and your clients, a CRM can make it simpler for your representatives to speak with one another. A CRM makes it simple to perceive how different workers are talking with a possible client, which assists your group with keeping a brought together brand voice. It likewise permits colleagues to send each other notes or cautions, label each other on projects, and send messages and messages, all inside one framework

What do you dislike about Oracle CRM?

CRM costs. One of the best difficulties to CRM execution is cost.Business culture. An absence of responsibility or protection from social change from individuals inside the organization can cause significant hardships with CRM execution....Unfortunate correspondence....Absence of initiative.

What features is Oracle CRM currently missing?

needs cleaning and incorporation abilities

What other products like Oracle CRM have you used or evaluated?

no

Alternatives of Oracle CRM

Explore alternative software options that can fulfill similar requirements as Oracle CRM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Oracle CRM FAQs

What are the top 5 features for Oracle CRM?

The top 5 features for Oracle CRM are:

  • Accounting
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • Customer Support
  • Document Management

What type of customer support is available from Oracle CRM?

The available support which Oracle CRM provides is:

  • Phone
  • Email
  • Live support
  • Training

Where is the headquarters/company of Oracle CRM located?

The headquarters/company of Oracle CRM is located at San Mateo.

What platforms does Oracle CRM support?

Oracle CRM supports a variety of platforms including Android and IOS.

What types of businesses does Oracle CRM serve?

Oracle CRM serves a wide range of businesses, including but not limited to Startups, Enterprises, SMEs & Freelancer.

Who are the primary competitors of Oracle CRM?

The three major competitors of Oracle CRM are AgencyBloc, FiDzeal and Sherpa CRM. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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