What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to care everywhere, sell effectively, and market smarter.  We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

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Key Features of Microsoft Dynamics CRM

  • Customer Support
  • Email Integration
  • Lead Generation
  • Marketing Automation
  • Marketing Collateral
  • Project Management
  • Supplier and Purchase Order Management
  • Solution Management
  • Sales Tracking
  • Opportunity Management
  • Lead Management
  • Workflow Management
  • Call Center Management
  • Campaign Management
  • Web Forms
  • Proposal Management
  • Interaction Tracking
  • Landing Pages
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Microsoft Dynamics CRM Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Any

  • Payment:

    Both

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

Language Support

  • English

Company Details

Company Name :

Microsoft Corporation

Headquarter :

Redmond

Website :

Visit Website

Full Address :

Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 USA

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Microsoft Dynamics CRM Description

Customer engagement solutions with Microsoft Dynamics CRM help companies deliver exceptional customer experiences, creating long-term relationships based on knowledge and trust.

Microsoft Dynamics CRM Customers

Microsoft Dynamics CRM Customers
Microsoft Dynamics CRM Customers
Microsoft Dynamics CRM Customers
Microsoft Dynamics CRM Customers

Microsoft Dynamics CRM Videos

Overall Reviews

4.7/5

Based on 6 Reviews

Write a Review Or
Ask a question
Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 93.3%

Likelihood to recommend

Out of 100%

Microsoft Dynamics CRM Pros and Cons

Pros

"Data Unification is one the best features about this product."

"Overall customer engagement with Microsoft Dynamics CRM is instant, efficient and less time consuming."

"Microsoft Dynamics CRM is a reliable to create a long-term relationship with customers. all the information is totally secured. The software is value for money"

Cons

"Product is pricey as compared to market competitor products"

"Totally a flawless tool without any defect . Didn’t find any demerits of this software."

"Couldn’t find any but in order to get started you need initial training"

Microsoft Dynamics CRM Reviews (6)

Silky S.

Senior Software Engineer

Used the software for : 6-12 months

Company Size :10,001+ employees

5.0

Jun 10, 2020

Microsoft Dynamics CRM

Overall Experience with Microsoft Dynamics CRM is good. It is secure. Its user-friendly. Setting up a new customer is quite easy. Customization of Microsoft Dynamics CRM is quite easy. Its easy to navigate to work on functionality.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Microsoft Dynamics CRM?

Data Unification is one the best features about this product.

What do you dislike about Microsoft Dynamics CRM?

Product is pricey as compared to market competitor products

Keron

Used the software for : 6-12 months

Company Size :51-200 employees

5.0

Dec 23, 2017

Microsoft Dynamics CRM is smart marketer’s choice.

I am using Microsoft Dynamics CRM for past 2 years as I will definitely recommend it to all my business friends. The entire software is very light weighted and smartly designed to increase the overall productivity. All the features available in Microsoft Dynamics CRM can be easily used after some initial training, then you will get a hang of it. Additionally, it has options to manage the call center and opportunities. I have a small enterprise and all the information is instantly accessed from Microsoft Dynamics CRM as per my need.  

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Microsoft Dynamics CRM?

Overall customer engagement with Microsoft Dynamics CRM is instant, efficient and less time consuming.

What do you dislike about Microsoft Dynamics CRM?

Totally a flawless tool without any defect . Didn’t find any demerits of this software.

Julie

Used the software for : 6-12 months

Company Size :201-500 employees

4.0

Dec 23, 2017

Microsoft Dynamics CRM is designed with business intelligence to increase the productivity

Microsoft Dynamics CRM has reduced the overall human hours by its helpful features. It is a web-based application and is also available on mobile platforms like iOS and android. The customer support team is happy to help always and takes minimum time to resolve the query. You can customize the software according to your business. The feature of Marketing Collateral helped me to analyze the trend and it has increased the overall sales of my product.  

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

What do you like best about Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a reliable to create a long-term relationship with customers. all the information is totally secured. The software is value for money

What do you dislike about Microsoft Dynamics CRM?

Couldn’t find any but in order to get started you need initial training

Nayna

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 07, 2017

CRM tool is just easy to use and great quality

My team switched from using Access, Excel to Dynamics CRM. Once my team got acquainted with the whole program, they really started to enjoy working with it. There are humongous details to the entire software and customization is easily attainable. Microsoft Dynamics has evolved as an excellent CRM solution solely due to its ability to unite the entire organizational data in one place and the ability to identify and showcase reports whenever needed. My team has only had a wonderful experience with Dynamics. This CRM tool is just easy to use and has great quality. Dynamics has made it easy for my team to make business decisions and meet goals in an effective manner.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Omdev

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Mar 07, 2017

Great Services and Easy Features

The service provided by Microsoft Dynamics is pretty good. Their team is actively engaged in helping my staff put together CMMS road map implementation. Dynamics CRM software has been very crucial to the process of data integration the different systems in place.The software is extremely powerful and user friendly. The customer care is ever present to answer all the queries and doubts. The entire team is highly knowledgeable and capable of solving all the problems on time. Dynamics CRM tool has multi functionality specifically for accounting programs which is way more efficient than other CRM systems. Dynamics is much easier to interface with different platforms and accessing other areas is much simpler.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Dhara

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 06, 2017

Microsoft Dynamics CRM solution is one of the best in the market

Microsoft Dynamics CRM solution is one of the best in the market. There is immense ease of access and less amount of latency. RAM availability is much greater in comparison with other CRM tools. There is convenience, ease of platform use, and it comes with features that improve the overall work and access, security etc. Microsoft Dynamics I must say is the most configurable mid market solution there is today. It is easily customizable with bigger ERP requirements and the features are extremely intuitive. Flexibility and coverage set the product to perform several functions. The quality of WMS and managing of orders is also great. My team likes this CRM tool and they highly recommend it.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Microsoft Dynamics CRM FAQs

What are the top 5 features for Microsoft Dynamics CRM?

The top 5 features for Microsoft Dynamics CRM are:

  • Customer Support
  • Email Integration
  • Lead Generation
  • Marketing Automation
  • Marketing Collateral
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