TeamSupport

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Overview
Features
Specifications
Pricing
Company Details
Description
User Reviews
FAQs

What is TeamSupport?

TeamSupport help desk software is a powerful, yet easy-to-use, cloud-based solution that helps B2B companies get their focus back on the customer by enhancing collaboration and breaking down internal barriers.

TeamSupport Starting Price

$ 65/Agent/Month/Billed Annually

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TeamSupport Awards

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TeamSupport Screenshots

Key Features of TeamSupport

Asset Management
Case Management
Contact Manager
Customer Management
Customer Support
Developer API
Email Integration
Email Templates
Inventory Management
Knowledge Management
On-Demand (SaaS)
Private Cloud
Product Database
Project Management
Solution Management
Task Management
Time Tracking
Mobile App
Contact Management
Customer DataBase
Customizable Branding
Live chat system
Workflow Management
Collaboration
Email Management
Inventory Tracking
Multi-Location
Real Time Reporting
Issue Management
Ad Hoc Reports
Dashboard
Software Inventory
Analytics
Call Logging
Escalation Management
Version Control
Alerts/Escalation
Automated Routing
Community Forums
Contract Management
Inbox Queue Management
Known Issue Management
Multiple Brands Products
Ticket Management
Help Desk Management
Issue Tracking
Online Forums
Service Level Management
Service Level Agreement (SLA) Management
Third Party Integration
To-Do List
Calendar Management
Client Portal
Routing
Customizable Dashboard
Event-Based Notifications
Contact Database
Customizable Templates
Real Time Analytics
Rules-Based Workflow
Client Management
Interaction Tracking
Customization
Member Portal
Enterprise Asset Management
Client / Property Matching
Multi-Channel Communication
Data Analysis
Trend / Problem Indicators
Omnichannel Communication
Event Triggered Email
Complaint Monitoring
Multi-Account Management
Asset Tracking
Mobile Access
Group Management
Chat / Messaging
Auto-Responders
Usage Reporting
Customer Service Analytics
Customer Support Tracking
Notes Management
Online Ticketing
Email integration
Integrations
CRM Integration
Interaction tracking
Knowledge Base
Access control
Third party integrations
Client database
Self Service Portal
Search
Customizable branding
Data Import / Export
Live Chat
Reports
Client Tracking
Saas helpdesk software
Appointment Reminders
Account Alerts
Health Score
Usage Tracking / Analytics
Prioritization
Action Management
Multi-Channel Collection
Text Analysis
Reporting/Analytics
Canned Responses
Create Subtasks
Real Time Chat
Access Controls/Permissions
Role Based Access Control
Reporting and Analytics
Reporting and Dashboards
Trouble Ticketing
Text Editor
Knowledge Base Management
IT Asset Management
Visual Notifications
Report Export
Workflow Configuration
Internal Chat Integration
Account Management
Pre-built Templates
Customer Profiles
Real Time Editing
Case Notes
Communication Tracking
Search/Filter
Knowledge Library
Real-time Chat
User Interaction Tracking
Queue Management
Alerts / Escalation
Contact Import/Export
WYSIWYG Email Editor
Text Messaging
Recurring Issues
Team Assignments
Customer Surveys
Ticket/Issue Tracking
Calendar Sync
Ticketing
Group Posting
WYSIWYG Rich Text Editing
Public Dashboards
Visual Analytics
Widgets
Customer Complaint Tracking
Activity Log
Tagging
SLA Management
Hardware Inventory
Complaint Classification
Two-Way Communication
SLA Monitoring

TeamSupport Users

Business

Freelancers
StartUps
SMEs
Agencies
Enterprises

Available Support

Email
Phone
Live Support
Training
Tickets

Specifications

Deployment:
Cloud Based
Payment:
Monthly, Yearly
Api
Customization
Mobile Support

Desktop Platforms

Web App
Windows
Mac

Mobile Platforms

Android
iOS

Language Support

English

TeamSupport Categories on SoftwareSuggest

CRM Software

Customer Support Software

Ticketing Management Software

Customer Experience Management Software

Customer Service Software

Customer Database Software

TeamSupport Pricing

Click here to get detailed pricing as per your requirements.

Enterprise

$ 65

Agent/Month/Billed Annually

Complete Customer & Contact Management
Ticket Management
Task Management
SLA Management
Product & Inventory Management

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Support Desk

$ 50

Agent/Month/Billed Annually

Customer & Contact Management
Ticket Automation & Workflows
Ticket Management
Customer Self-Service
Collaboration

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Company Details

Company Name :

TeamSupport

Website :

Visit Website

Full Address :

100 Highland Park Village, Suite 200 Dallas, TX 75205 USA

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TeamSupport Description

TeamSupport B2B customer support software provides a centralized system for external-facing customer support teams to monitor customer issues and manage business customer relationships. With a robust customer and contacts database, product and inventory tracking, omnichannel support including screen and video recording, task management, and industry-leading SLA management, this collaborative platform helps B2B organizations improve their customer relationships and increase the efficiency and ROI of their support functions.