ConnectWise
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What is ConnectWise?
ConnectWise desk management software leverages a proprietary, market-leading ticketing system that empowers you to provide the best support to your customers. Everything inside its help desk is built on industry-recognized best practices to drive efficiencies within your organization.
ConnectWise Starting Price
Our Awards and Recognition
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Key Features of ConnectWise
Here are the powerful features that make ConnectWise stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Workflow Automation
- Service Level Management
- Time Tracking
- Customer Portal
- Knowledge Base
- Incident Management
- Problem Management
- Change Management
- Asset Management
- Reporting And Analytics
- Mobile Access
- Email Integration
- Task Management
- Customizable Dashboards
- Third Party Integrations
- Role Based Access
- Service Catalog
- Remote Management
- Communication Tools
ConnectWise Screenshots
ConnectWise Specifications
Get a closer look at the technical specifications and system requirements for ConnectWise. Find out if it's compatible with your operating system and other software.
ConnectWise Description
Here's the comprehensive description of ConnectWise. Gain a brief understanding of its unique features and exceptional benefits.
ConnectWise desk management software organizes client relationships around one system, helping you quote, win, and manage all accounts with efficiency, accountability, and visibility. With ConnectWise, no opportunity goes untracked, and no information is out of reach. Won opportunities are easily converted to sales orders, projects, or service tickets.
Benefits:
- Capture every issue on a ticket
- Manage dispatching/scheduling efficiently
- Increase employee utilization
- Capture all billable time
- Leverage business intelligence capabilities to drive strategy
Overall ConnectWise Reviews
Thinking about using ConnectWise? Check out verified user reviews & ratings based on ConnectWise's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Review Summary
AI-powered insights from real user reviews
ConnectWise PSA offers deep automation, a robust agreement and billing engine, and wide third-party integrations that can centralize MSP operations, but it has a steep learning curve, a dated UI, complex initial setup that typically requires a certified consultant, and licensing costs that can burden smaller firms.
ConnectWise Pros and Cons Based on Customer Reviews
"The software's integration capabilities with other systems are a big plus for enhancing workflow efficiency."
"ConnectWise offers a comprehensive suite of tools that can significantly streamline business operations when set up correctly."
"Users appreciate the robust support and community resources available for troubleshooting and learning."
"Occasional performance issues, such as slow loading times, can disrupt workflow."
"The initial setup can be complex and time-consuming, requiring a steep learning curve."
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Verified Reviewer
ConnectWise isConnectWise PSA is a powerful platform for MSPs, but it will humble you fast. The feature depth is impressive, ticketing, billing, procurement, agreements — yet that same depth makes initial configuration a genuine beast. Don't try to wing it. Hire a certified ConnectWise consultant from day one. A proper setup of boards, workflows, SLAs, and agreement types will save you months of painful rework. The ROI is real, but only if the foundation is built correctly. Skip the consultant, pay the price.
ConnectWise IOS App Experience
ConnectWise After Sales Service Rating
What do you like best about ConnectWise?
Deep automation tools that eliminate repetitive manual work across your entire team. Agreement and billing engine is unmatched for MSP recurring revenue management. Integrates with hundreds of tools, making it a true central hub for operations
What do you dislike about ConnectWise?
The UI feels dated and clunky, slowing down technicians who live in the system dailyInitial setup is brutally complex and nearly impossible to do correctly without expert help Licensing costs stack up quickly, making it a tough sell for smaller MSP
Verified Reviewer
ConnectWise PSA is a powerful platform for MSPs, but it will humble you fast. The feature depth is impressive — ticketing, billing, procurement, agreements — yet that same depth makes initial configuration a genuine beast. Don't try to wing it. Hire a certified ConnectWise consultant from day one. A proper setup of boards, workflows, SLAs, and agreement types will save you months of painful rework. The ROI is real, but only if the foundation is built correctly. Skip the consultant, pay the price.
ConnectWise IOS App Experience
ConnectWise After Sales Service Rating
What do you like best about ConnectWise?
Deep automation tools that eliminate repetitive manual work across your entire team, Agreement and billing engine is unmatched for MSP recurring revenue management, Integrates with hundreds of tools, making it a true central hub for operations.
What do you dislike about ConnectWise?
The UI feels dated and clunky, slowing down technicians who live in the system dailyInitial setup is brutally complex and nearly impossible to do correctly without expert helpLicensing costs stack up quickly, making it a tough sell for smaller MSP
What features is ConnectWise currently missing?
Better integration w/ RMM or Automate
Verified Reviewer
ConnectWise is a great tool; you just need to set it up right from the start. I would suggest getting an outside consultant to help
ConnectWise IOS App Experience
ConnectWise After Sales Service Rating
What do you like best about ConnectWise?
Many features and ease of third party integrations, it's a large program so you need to take time to understand it or hire someone that can do that for you
What do you dislike about ConnectWise?
Steep learning curve but if you make sure to get proper help learning it, you'll be good!
Verified Reviewer
Verified User
ConnectWise is a powerful tool, but it's all about the setup. If set up correctly, it can streamline your processes and will be a crucial software for your business.
ConnectWise IOS App Experience
ConnectWise After Sales Service Rating
What do you like best about ConnectWise?
Again, set up correctly, this software will be a key part of your business operations. I am an independent CW Consultant, and coming from a finance perspective, the invoicing in CW is by far the easiest and best I have used in all my years of finance.
What do you dislike about ConnectWise?
"More batch actions are always a good thing, especially being able to mass update time entries."
What features is ConnectWise currently missing?
The billing reconciliation tool should be brought back! I know Asio will have it but I did get many clients of mine to use it.
What other products like ConnectWise have you used or evaluated?
Alternatives of ConnectWise
Explore alternative software options that can fulfill similar requirements as ConnectWise. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
ConnectWise FAQs
What type of customer support is available from ConnectWise?
The available support which ConnectWise provides is:
- Phone
- Live support
- Tickets
Where is the headquarters/company of ConnectWise located?
The headquarters/company of ConnectWise is located at Tampa.
What platforms does ConnectWise support?
ConnectWise supports a variety of platforms including Android and IOS.
What types of businesses does ConnectWise serve?
ConnectWise serves a wide range of businesses, including but not limited to Startups & SMEs.
How is ConnectWise commonly used?
ConnectWise is commonly used for various purposes, such as CRM, Help Desk, Asset Management and more.
Who are the primary competitors of ConnectWise?
The three major competitors of ConnectWise are Wolken Enterprise ServiceDesk, ITRP and InvGate Service Desk. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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