Best Service Desk Management Software & System in 2017

LiveAgent star star star star star_half 4.8 (18)

Software BY Quality Unit
LiveAgent is a Web-based multichannel help desk software & ticketing tool which integrates all channels (Email, Voice, Chat, Facebook and Twitter) into 1 interface.
smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Kayako star star star star star_half 4.7 (6)

Software BY Kayako Ltd.
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Touch Point Help Desk star star star star star_half 4.5 (2)

Software BY Cogent Innovations (P) Ltd
SHD is a web-based software product used to track the detection, reporting and resolution of a problem. Trouble ticket system receives customer requests in the form of trouble tickets and then proceeds to verify, group.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

EAMbrace star star star star star_half 4.5 (2)

Globally recognized enterprise asset management.
EAMbrace is designed to help organizations of all size better manage its assets spread across various locations. It acts as a perfect fixed asset register software. 
import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

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SmartDesk star_border star_border star_border star_border star_border

Help Desk service management solution
SmartDesk is a service management tool that automates Incident Management, Change Management and Problem Management functions in a customer support environment. It offers trouble ticket logging and helps customer support agents to receive, process, and respond to such requests.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Sunrise Service Management star_border star_border star_border star_border star_border

Software BY Sunrise Software Ltd
Sunrise offer Service Management solutions which will help you efficiently manage your organisation – from your IT and Customer Service Departments through to your Operational, HR and Facilities teams. In fact if you want to manage end to end processes anywhere in your business, we can probably help.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Freshservice star_border star_border star_border star_border star_border

Software BY Freshdesk
Freshservice is a cloud based ITIL Service Desk and IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing and Asset Management capabilities. It currently serves to more than 13000 SMB, mid-market, and enterprise customers worldwide.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ManageEngine ServiceDesk Plus star_border star_border star_border star_border star_border

Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Deskero star_border star_border star_border star_border star_border

Software BY Deskero
Deskero service desk managment software's mission is to offer you a beautifully simple software that will truly empower you,giving you the means to help your customers, communicate with them and make them happy.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Dell star_border star_border star_border star_border star_border

Software BY Dell
The Dell KACE K1000 service desk Management Appliance can help you provide your end users with a high quality help desk that’s tightly integrated with the K1000’s IT asset management (ITAM), configuration management, reporting, and alert capabilities.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

IBM IT service desk star_border star_border star_border star_border star_border

Software BY IBM
IBM IT service desk solutions provide a single, unified platform to manage multiple service management best-practice processes. They help your organization go beyond traditional manual processes to add automation, mobility, enhanced visibility and analytic insights to your IT service management.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ConnectWise star_border star_border star_border star_border star_border

Software BY ConnectWise
ConnectWise desk management software leverages a proprietary, market-leading ticketing system that empowers you to provide the best support to your customers. Everything inside it helpful desk is built on industry-recognized best practices to drive efficiencies within your organization.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Novo Service Desk star_border star_border star_border star_border star_border

Software BY Novo Solutions
The Novo Service Desk management software provides innovative web and mobile solutions that simplify work by helping our clients organize and manage information to streamline business processes and reduce costs. It has also been used by many of it's clients to assist them in reaching other IT compliance goals such as Sarbanes-Oxley.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Mplsystems star_border star_border star_border star_border star_border

Software BY Mplsystems
Mplsystems service desk management  offer a unique, configurable, modular approach which enables us to build engagement solutions around each organisations individual processes and existing systems. 
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Service Marketplace Software – Thumbpin star_border star_border star_border star_border star_border

Software BY NCrypted Technologies Pvt. Ltd.
Thumbpin by NCrypted Websites is a unique Service Marketplace Software that enables to launch On Demand services providing website for the consumers by the local professionals.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

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