What is NICE inContact Call Center?

NICE inContact Call Center is a comprehensive AI-driven platform designed to enhance customer experiences and streamline operations. It offers robust tools for real-time agent support, seamless journey orchestration, and actionable insights, ensuring exceptional service across all channels.

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NICE inContact Call Center Starting Price

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NICE inContact Call Center Award

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Key Features of NICE inContact Call Center

Here are the powerful features that make NICE inContact Call Center stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Reporting
  • Historical Reporting
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Omnichannel Routing
  • CRM Integration
  • Outbound Dialing
  • Call Scripting
  • Performance Management
  • Agent Coaching
  • Screen Recording
  • Customizable Dashboards
  • Call Monitoring
  • Survey Management
  • Predictive Dialer
  • Voice Biometrics
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NICE inContact Call Center Screenshots

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NICE inContact Call Center Specifications

Get a closer look at the technical specifications and system requirements for NICE inContact Call Center. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : NICE inContact
Headquarter : Salt Lake City
Full Address : 7730 South Union Park Avenue, Suite 500 Salt Lake City, UT 84047
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Language Support :
English
Business :
StartUps
SMBs
Mid-Market
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets

NICE inContact Call Center Comparisons

Compare NICE inContact Call Center with other similar options available in Call Recording Software. Explore the key differences to see why it's the top choice for businesses and individuals.

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NICE inContact Call Center Resources

Overall NICE inContact Call Center Reviews

Thinking about using NICE inContact Call Center? Check out verified user reviews & ratings based on NICE inContact Call Center's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 1 Review

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Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

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Showing 1 out of 1 Reviews

Sumit

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jul 06, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

NICE inContact has transformed our call center operations. The intuitive interface and robust features make managing customer interactions seamless. Our team is more efficient, and customer satisfaction has noticeably improved. Highly recommend!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Alternatives of NICE inContact Call Center

Explore alternative software options that can fulfill similar requirements as NICE inContact Call Center. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

NICE inContact Call Center FAQs

What are the top 5 features for NICE inContact Call Center?

The top 5 features for NICE inContact Call Center are:

  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval

What type of customer support is available from NICE inContact Call Center?

The available support which NICE inContact Call Center provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training

Where is the headquarters/company of NICE inContact Call Center located?

The headquarters/company of NICE inContact Call Center is located at Salt Lake City.

What types of businesses does NICE inContact Call Center serve?

NICE inContact Call Center serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.

How is NICE inContact Call Center commonly used?

NICE inContact Call Center is commonly used for various purposes, such as Call Center, Auto Dialer, Outbound Call Center and more.

Who are the primary competitors of NICE inContact Call Center?

The three major competitors of NICE inContact Call Center are SpeechLog, Uptivity Call Recording and Oreka GPL. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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