Mitel
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What is Mitel?
Mitel is a comprehensive communication solution offering seamless integration, advanced call management, and robust collaboration tools. It enhances productivity with intuitive interfaces, real-time analytics, and scalable options, ensuring businesses of all sizes can efficiently manage their communication needs.
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Key Features of Mitel
Here are the powerful features that make Mitel stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Automatic Call Distribution (acd)
- Interactive Voice Response (ivr)
- Call Recording
- Real Time Analytics
- Historical Reporting
- Workforce Management
- Omni Channel Support
- CRM Integration
- Call Scripting
- Quality Management
- Agent Performance Metrics
- Call Monitoring
- Voicemail
- Call Queuing
- Skill Based Routing
- Outbound Dialing
- Call Back
- Speech Analytics
- Customizable Dashboards
- Remote Agent Support
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Mitel Specifications
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Mitel Comparisons
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Mitel FAQs
What are the top 5 features for Mitel?
The top 5 features for Mitel are:
- Contact Management
- Call Management
- Dashboard
- Call Center Management
- IVR / Voice Recognition
What type of customer support is available from Mitel?
The available support which Mitel provides is:
- Phone
- Live support
- Tickets
Where is the headquarters/company of Mitel located?
The headquarters/company of Mitel is located at Encinitas.
What types of businesses does Mitel serve?
Mitel serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.
How is Mitel commonly used?
Mitel is commonly used for various purposes, such as Call Recording, Business Phone, Cloud PBX and more.
Who are the primary competitors of Mitel?
The three major competitors of Mitel are BDM Voice, Aheeva and Kixie. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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