What is RingCentral?

RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings.

RingCentral Starting Price

$ 20/User/Month

RingCentral Awards

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Get an Overview for the Leaders Matrix at glance

RingCentral Screenshots

RingCentral Screenshot1

Key Features of RingCentral

  • Call Recording
  • Call Management
  • Call Monitoring
  • IVR / Voice Recognition
  • Call Logging
  • Mobile Access
  • Call List Management
  • Web Conferencing
  • Employee Directory

RingCentral Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

Language Support

  • Dutch
  • English
  • French

RingCentral Pricing

Regular
$ 20
User/Month
  • Voicemail, Voicemail to Email
  • Local numbers
  • Directory listings
  • VoIP service
  • Microsoft Outlook Integration
  • Unlimited calling
Standard
$ 25
User/Month
  • All feature in Essential
  • 99.999% high-availability SLA
  • Internet fax
  • Multi-level auto attendant
  • Call log reports
Premium
$ 35
User/Month
  • All feature in Standard
  • Automatic call recording
  • Quality of service (QoS) reports
  • Multi-site support
  • Custom app development and deployment
  • Inbound caller ID name
  • Integration with Salesforce, ZendeskĀ®, and Desk.com
  • Single Sign-On
ultimate
$ 50
User/Month
  • All feature in Premium
  • Voicemail-to-text
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Company Details

Company Name :

RingCentral, Inc

Headquarter :

Belmont

Website :

Visit Website

Full Address :

RingCentral, Inc. 20 Davis Drive Belmont, CA 94002 USA

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RingCentral Product Review

Cloud communications being the latest trend in the telecom market, has made almost every organization move to the cloud for their business communication services. While they offer businesses a feature-rich communications solution with increased flexibility and mobile-optimized workflow, they are far cheaper than traditional on-site PBX. Alongside cost-saving benefits, cloud telephony comes with productivity advantages as well.

With organizations deploying cloud communication solutions in full force, the number of their service providers is increasing rapidly. Thus, customers have a plethora of alternatives to pick from. However, deploying a business phone system is not something you can flip too often. So, it is vital to have the right cloud communication solution implemented.

So, if you are moving to cloud communications, we have one of the leading cloud communications and collaboration solution providers reviewed here.

RingCentral: An Award-Winning Cloud Communications Provider

RingCentral is the sole specimen of what most companies foresee from a full-featured cloud PBX solution. RingCentral includes everything from faxing, video conferencing, and custom application integration to supporting Artificial Intelligence.

An Overview of RingCentral’s Features & Functionalities

1. Phone System

When you log in to your RingCentral account, this is what you will see:

ring central-Phone System - Dashboard

It has an intuitive dashboard with functionalities like Edit Business Hours, Edit Company Call Handling & Greetings, Set Caller ID, and Publish Company Info to Directory Assistance on the go. Moreover, it also provides links to some of its tutorials for better user understanding.

Under the Phone System, you will get a list of functions that will lead you to different features and settings.

Company Info

Here, the information related to Company Address, Caller ID Name, and Directory Assistance can be inserted.

Caller ID Name refers to the name you want to be displayed on the called party’s device when a call is made from your main company phone number. This helps you create a professional presence.

Directory Assistance publishes your business details in the National Local Directory Assistance. Thus, your company shows up in local searches, and your potential customers can easily locate your business.

Phone Numbers

The Main Company Number that connects callers to auto-receptionists and Main Fax Number, which enables your customers to send faxes, appear here.

ring central-Phone Number

You can also view the assigned & unassigned numbers, add more numbers, and forward calls to your RingCentral account. It also lets you determine all the numbers that have been transferred from your previous provider (if any) to RingCentral. This also includes your international numbers and vanity numbers.

With features like Common Phones, RingCentral offers Hot Desking, i.e., users can log in to a shared RingCentral desk phone remotely and access all the functionalities on their personal phone – be it their extension, voicemail, saved settings, etc. Hence, your team can work from anywhere and at any time.

Auto-Receptionist

RingCentral enables you to create your auto-receptionist. You can personalize the settings for single-level and multi-level users and have effective call management. Here, you can do the following:

    • Company Hours

With RingCentral, you can choose how to handle incoming calls by selecting 24 hours / 7 days a week or set custom business working hours.

    • IVR

Here, you can customize company greetings during and after business hours. This doesn’t make your customers feel ignored when you cannot receive their call. Nevertheless, you can also create answering rules for special routing in case you are on a holiday, lunch break, or for other purposes. Additionally, the facility to develop IVR menus is simply a cherry on the cake.

    • Dial-by-Name Directory

Your RingCentral account will have all your extensions in the dial-by-name directory by default. If there are some extensions that you do not want to be searchable, you can exclude them. Furthermore, you can define the search criteria by first or last name.

    • Call Recording

This is one of the quintessential features of any business phone system. This setting can turn on on-demand or automatically record calls depending on your business requirements.

    • Time Zone

The time zone holds prime importance when your business deals with global clients. So, an administrator of the RingCentral account is given the power to set the time zone and time format for different accounts to enhance customer service.

Groups

With RingCentral, you can create groups of specific users or extensions to increase the efficiency and productivity of your team.

    • Call Queues

It represents a group of users that receive queue calls to be answered by the next available representative of the group. This ensures that the caller is connected with the right employee.

    • Paging

This feature enables one-way real-time broadcasting. Thus, announcements can be made on multiple desk phones or paging devices. It is especially useful for the hospital, retail, and warehouse industries. 

    • Shared Lines

With this functionality, RingCentral users can leverage the advantage of answering calls made on one phone number from up to 16 phones. Hence, it assures none of your customer calls get missed. 

    • Park Locations

As the name suggests, this feature enables a specific group of users to put a call on hold and continue the conversation from another device. The park locations are seen only by people added to that group.

    • Call Monitoring

This is another vital feature of cloud telephony. With it, managers or certain authorized users can monitor another extension’s call in real time. This helps train new employees, assist agents in crucial times, and monitor their performance.

Phones & Devices

This feature set empowers an administrator to access the phone details of any user extension. It displays an extension’s phone’s device name & serial number. The admin can also gauge if the device is online or offline. Also, he can quickly determine if the phone assigned is a User Phone, Common Phone, or an Unassigned Phone.

Emergency Calling

Users or extensions added to emergency calling groups will receive a notification through text message or an email whenever anyone in the RingCentral account dials 911. However, 911 notifications are for the US lines.

2. Users

This section enables the administrator to define various user roles, assign them extensions, and control what the users can do within the system. This setting can differ based on their job function. Whenever a new user gets added to the account, Standard (International) is assigned to him/her by default. The admin can amend the settings manually. Moreover, the admin can create user groups under this tab.

3. Meetings

RingCentral meetings give you the power to video conference and web share. This means it enables you to conduct face-to-face meetings in HD and lets you share your desktop screen or documents from anywhere at any time. It also encompasses an option to chat while in the meeting and access drawing tools to mark up or highlight points on the shared documents.

You can even integrate calendars and schedule meetings right from Outlook, Google, or iCal. RingCentral allows you to bridge meetings for about 24 hours.

4. Analytics

When you deploy any software or business phone system, the most crucial element you will require is Analytics and Reporting. RingCentral provides a plethora of reports to help you make informed business decisions. You can download and save these reports for future use. Different reports that you can avail include,

Adoption & Usage

Here, you can overview the active users across your organization, the number of users enabled within the specific RingCentral account, the number of active users in a given timeframe, the type of device used by users, and their usage frequency.

ring central-Adoption & Usage

You can sort the reports, messages, calls, and meeting-wise.

Company Numbers

You can have reports generated for all the company numbers you own under your RingCentral account. It showcases a range of Key Performance Indicators (KPI) to offer accurate data for inbound calls, the number of calls answered or missed, the number of calls put on hold, the average call handling time, and the average call hold time.

ring central-Company Numbers

You can generate this report daily, for the past 7 days, the current month, last month, and so on.

Meetings Dashboard

It gives administrators a quick overview of the overall usage of meetings within their organization. They can also use this report to analyze the issues for occurred meetings and determine the account-wide usage data.

Performance Reports

This report enables you to study the performance of each unit of your business – users, calls, or call queues.

ring central-Performance Report

You can apply targeted filters and KPIs to evaluate the performance of the user, queue, and call-wise. Similar to the above ones, this lets you generate a report for the period you want.

Quality of Service

As the name suggests, this report type lets you anticipate real-time information on the global health of your business phone system and actively monitor call quality issues. Right from ISPs, endpoints, and networks to top geo IP locations, it gives you a quick snapshot of your call quality.

ring central-quality of service

Again, this report can be generated for genres like Extensions, Calls, and MOS Performance.

5. Call Log

Here, you can view the complete record of incoming and outgoing calls. This also includes the faxes received on the company’s number and extensions. By default, RingCentral saves this data on your account for a year or until you delete them. You can download the call log and deliver the same to designated email addresses if required.

RingCentral lets you sort the Call Log in a Simple and Detailed view.

ring central-call log

 

Call Log – Simple View

ring central - Detailed

Call Log – Detailed View

Furthermore, you can select particular contact and view his/her call log. You can view call logs for different time intervals as and when required.

Wrapping Up

With its impeccable feature set, RingCentral has grown from a lesser-known brand to one that’s on top of mind for everyone looking for cloud communication solutions. Besides the functionalities mentioned above and several third-party integrations, RingCentral provides ample reasons to justify why prominent businesses choose to deploy it as their main communication platform.

You can learn more about RingCentral from its website or SoftwareSuggest Profile Page.

RingCentral Videos

Overall Reviews

4/5

Based on 1 Review

Write a Review Or
Ask a question
Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

RingCentral Pros and Cons

Pros

"Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth."

Cons

"The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting."

RingCentral Reviews (1)

Rahul D.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Dec 31, 2020

Descent product

I have been using this app for more than a year now for all my office communication purpose. Most days it works fine, but sometimes out of nowhere the app refuses to start or join a meeting, while other features work fine. Sometimes there is no notification of a chat message.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

RingCentral Mobile App Experience

1 2 3 4 5 6 7 8 9 10

RingCentral After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about RingCentral?

Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.

What do you dislike about RingCentral?

The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.

Do you think RingCentral delivers value for the money spent?

Not Sure

Are you satisfied with RingCentral features?

Yes

Did implimentation of RingCentral was easy?

Yes

What features is RingCentral currently missing?

Background image while video meeting.

RingCentral FAQs

How much does RingCentral cost?

The starting price of RingCentral is $ 20/User/Month. It has different pricing plans:

  1. Regular : $ 20/User/Month
  2. Standard : $ 25/User/Month
  3. Premium : $ 35/User/Month
  4. ultimate : $ 50/User/Month

RingCentral also provides a free trial to users.

What are the top 5 features for RingCentral?

The top 5 features for RingCentral are:

  • Call Recording
  • Call Management
  • Call Monitoring
  • IVR / Voice Recognition
  • Call Logging