EcholoN

"Thanks to its maximum flexibility, EcholoN can be optimally adapted to individual processes. Both the import and export of data can be easily managed via interfaces: from external systems (e.g. inventory) into EcholoN and from EcholoN to third-party systems. A web-based access to EcholoN is set up for external development and thus supports our change process."

"Ease of use: Even new employees can quickly find their way around EcholoN, as it is easy to use and only requires basic information on internal processes. Templates and controlled workflows support the processes and daily work. The possibility of working with templates and the use of controlled workflows is particularly helpful in daily work."

"In the beginning we were looking for an uncomplicated internal helpdesk system and during SYSTEMS 2004 the person in charge at that time became aware of EcholoN. Priorities used to be as follows: Web Client / Web App for employees and Selfhelp for customers / WebServices, Knowledgebase, Asset Management and LifeCycle Management. Especially for the inventory, we wanted a solution that is both simple and - according to our requirements - expandable: for example, a device and location management, product generation incl. serial no. and barcode, the possibility of printing and mass processing. And preferably everything automated. Of importance were the functions for escalation (automatic monitoring of the workflow, generation of tickets, management of e-mails, monitoring of tickets with escalation), as well as the option to define different ticket statuses and individual workflows. Some of the terms mentioned seem outdated nowadays. However, EcholoN is not. The product can be customised for each client, regular updates and contemporary innovations are available without restrictions."

"We are always able to implement all requirements: Either alone or together with mIT solutions"

"At first, EcholoN seems complex. Once you get used to it and understand the idea, it is easy. It should also be considered that the system allows you to design all process requirements and use cases on your own."

"The extent to which EcholoN can be set up depends on the respective requirements. It is due to our own desire for constant improvement that implementation sometimes takes a little more time. In any case, project management and support are available to assist. As soon as the product has been fully adapted to individual preferences, I am happy to make EcholoN's best recommendations - due to its high flexibility and ease of use. Although the manufacturer (mIT solutions GmbH) is currently operating under the motto "web first", the Windows client is not forgotten. Unfortunately, the innovations and release notes tend to contain references to the web client. The manufacturer will inform you on request whether a desired implementation can be realised in the following or one of the later versions."