What is EcholoN?
EcholoN is used by small, medium and large companies. It is easy and efficient to start and successively expand as needed without having to buy a new tool. EcholoN is an end-to-end solution
EcholoN Starting Price
$ 5500/One Time
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EcholoN Screenshots
Key Features of EcholoN
Here are the powerful features that make EcholoN stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Asset Management
- Audit Trail
- Case Management
- CRM
- Customer Management
- Event Management
- Help Desk
- Inventory Management
- Knowledge Management
- Project Management
- Survey Management
- Task Management
- Time Tracking
- Training Management
- Vendor Management
- Appointment Management
EcholoN Pricing
Here are the pricing plans for EcholoN. Choose the plan that best fits your requirements and budget. Get Detailed EcholoN pricing as per your requirements.
- Ticket and Helpdesk System 5 User
- Knowledgebase
- Standard Workflow
- Standard KPI's
EcholoN Specifications
Get a closer look at the technical specifications and system requirements for EcholoN. Find out if it's compatible with your operating system and other software.
- Slack
- Jira
- Hubspot
EcholoN Comparisons
Compare EcholoN with other similar options available in Customer Service Software. Explore the key differences to see why it's the top choice for businesses and individuals.
EcholoN Description
Here's the comprehensive description of EcholoN. Gain a brief understanding of its unique features and exceptional benefits.
EcholoN holistic service management software with an optimal customer focus - Effective and efficient in all areas of application. EcholoN is the comprehensive solution of the Enterprise Service Management Software Suite for customer service, technical support and after-sales service.
Enterprise Service Management
EcholoN - Enterprise Edition Service Management Suite provides a comprehensive and effective means of organising and controlling all business processes in all areas of your company. You can also seamlessly integrate partners, customers and suppliers into the respective process. Upstream and downstream systems are connected via standard interfaces. EcholoN software enables a high degree of automation with flexible process structure and workflow control. Process gaps are closed and established systems (CRM, ERP, PPS systems, etc.) receive a process upgrade and optimisation through the provision of best practices.
The respective EcholoN editions offer you a quick and cost-effective introduction to a professional solution. You can start with a simple ticket system and move to the next level with a single software key. All settings, information and data are retained. The required range of functions meets your needs. This is how Service Management becomes an asset.
You determine the department and the users who are granted access to which services. You can start where optimisation is generally most effective. In IT service management ( ITSM ), in cross-departmental human resources ( HR ) or customer service with the technical field service strives for a holistic solution.
EcholoN Videos
Overall EcholoN Reviews
Here's our unbiased review of EcholoN. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
EcholoN Pros and Cons
"Thanks to its maximum flexibility, EcholoN can be optimally adapted to individual processes. Both the import and export of data can be easily managed via interfaces: from external systems (e.g. inventory) into EcholoN and from EcholoN to third-party systems. A web-based access to EcholoN is set up for external development and thus supports our change process."
"Ease of use: Even new employees can quickly find their way around EcholoN, as it is easy to use and only requires basic information on internal processes. Templates and controlled workflows support the processes and daily work. The possibility of working with templates and the use of controlled workflows is particularly helpful in daily work."
"In the beginning we were looking for an uncomplicated internal helpdesk system and during SYSTEMS 2004 the person in charge at that time became aware of EcholoN. Priorities used to be as follows: Web Client / Web App for employees and Selfhelp for customers / WebServices, Knowledgebase, Asset Management and LifeCycle Management. Especially for the inventory, we wanted a solution that is both simple and - according to our requirements - expandable: for example, a device and location management, product generation incl. serial no. and barcode, the possibility of printing and mass processing. And preferably everything automated. Of importance were the functions for escalation (automatic monitoring of the workflow, generation of tickets, management of e-mails, monitoring of tickets with escalation), as well as the option to define different ticket statuses and individual workflows. Some of the terms mentioned seem outdated nowadays. However, EcholoN is not. The product can be customised for each client, regular updates and contemporary innovations are available without restrictions."
"We are always able to implement all requirements: Either alone or together with mIT solutions"
"At first, EcholoN seems complex. Once you get used to it and understand the idea, it is easy. It should also be considered that the system allows you to design all process requirements and use cases on your own."
"The extent to which EcholoN can be set up depends on the respective requirements. It is due to our own desire for constant improvement that implementation sometimes takes a little more time. In any case, project management and support are available to assist. As soon as the product has been fully adapted to individual preferences, I am happy to make EcholoN's best recommendations - due to its high flexibility and ease of use. Although the manufacturer (mIT solutions GmbH) is currently operating under the motto "web first", the Windows client is not forgotten. Unfortunately, the innovations and release notes tend to contain references to the web client. The manufacturer will inform you on request whether a desired implementation can be realised in the following or one of the later versions."
9 EcholoN Reviews
Hear directly from customers who have used EcholoN. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Rolf Z.
Head of IT
Used the software for : 2+ years (Daily)
Company Size :201-500 employees
EcholoN in use as helpdesk system, CMDB and more
We can no longer imagine being without EcholoN. It is fully integrated with us: From inventory to operational billing in our ERP. This way, we can get an overview of tickets, changes, and internal IT tasks anytime. Via the self-help portal, users can view their access at any time and determine the most current status.
EcholoN After Sales Service Rating
What do you like best about EcholoN?
Thanks to its maximum flexibility, EcholoN can be optimally adapted to individual processes. Both the import and export of data can be easily managed via interfaces: from external systems (e.g. inventory) into EcholoN and from EcholoN to third-party systems. A web-based access to EcholoN is set up for external development and thus supports our change process.
What do you dislike about EcholoN?
We are always able to implement all requirements: Either alone or together with mIT solutions
What features is EcholoN currently missing?
no
What other products like EcholoN have you used or evaluated?
various: OTRS, Jira, Topdesk, helpline etc.
Jens M.
IT - Administrator
Used the software for : 2+ years (Daily)
Company Size :1001-5000 employees
Handle ticket requests and tasks comprehensively
All requests and tasks submitted by users within our university are processed with the help of EcholoN. The Service Portal with Selfhelp is a central point of contact for enquirers (students, staff, and colleagues).
EcholoN Mobile App Experience
EcholoN After Sales Service Rating
What do you like best about EcholoN?
Ease of use: Even new employees can quickly find their way around EcholoN, as it is easy to use and only requires basic information on internal processes. Templates and controlled workflows support the processes and daily work. The possibility of working with templates and the use of controlled workflows is particularly helpful in daily work.
What do you dislike about EcholoN?
At first, EcholoN seems complex. Once you get used to it and understand the idea, it is easy. It should also be considered that the system allows you to design all process requirements and use cases on your own.
What features is EcholoN currently missing?
no
What other products like EcholoN have you used or evaluated?
OTRS, Jira
Pascal B.
IT-Systemadministrator
Used the software for : 2+ years (Daily)
Company Size :1001-5000 employees
EcholoN - proven since 2005
EcholoN has proven reliable support for our IT service management processes. Together with mIT Solutions GmbH, we are continuously optimizing and improving our EcholoN system.
EcholoN IOS App Experience
EcholoN After Sales Service Rating
What do you like best about EcholoN?
In the beginning we were looking for an uncomplicated internal helpdesk system and during SYSTEMS 2004 the person in charge at that time became aware of EcholoN. Priorities used to be as follows: Web Client / Web App for employees and Selfhelp for customers / WebServices, Knowledgebase, Asset Management and LifeCycle Management. Especially for the inventory, we wanted a solution that is both simple and - according to our requirements - expandable: for example, a device and location management, product generation incl. serial no. and barcode, the possibility of printing and mass processing. And preferably everything automated. Of importance were the functions for escalation (automatic monitoring of the workflow, generation of tickets, management of e-mails, monitoring of tickets with escalation), as well as the option to define different ticket statuses and individual workflows. Some of the terms mentioned seem outdated nowadays. However, EcholoN is not. The product can be customised for each client, regular updates and contemporary innovations are available without restrictions.
What do you dislike about EcholoN?
The extent to which EcholoN can be set up depends on the respective requirements. It is due to our own desire for constant improvement that implementation sometimes takes a little more time. In any case, project management and support are available to assist. As soon as the product has been fully adapted to individual preferences, I am happy to make EcholoN's best recommendations - due to its high flexibility and ease of use. Although the manufacturer (mIT solutions GmbH) is currently operating under the motto "web first", the Windows client is not forgotten. Unfortunately, the innovations and release notes tend to contain references to the web client. The manufacturer will inform you on request whether a desired implementation can be realised in the following or one of the later versions.
What features is EcholoN currently missing?
We do not miss any functions or features
What other products like EcholoN have you used or evaluated?
Remedy, Landesk
André
Head of Department
Used the software for : 2+ years (Daily)
Company Size :10,001+ employees
EcholoN in use for more than 20 years
We have chosen the right tool! Even after these many years - more than 20 years - with the many innovations to be operated and the changes in the market and our company requirements, I can only say: we made the right decision to introduce such a flexible tool.
EcholoN IOS App Experience
EcholoN After Sales Service Rating
What do you like best about EcholoN?
The fact that we can grow together Initially, we only wanted a contact centre solution: German-language product, ITIL-based, SQL DB, very good interface concept with a fully developed ETL tool and many standard connectors, easily customisable processes, standard workflows and simple interface design for the most diverse use cases, escalation, reporting etc. This became a ticket and helpdesk system, an IT service management with service portal for internal IT and then an enterprise service management for the entire VIVANTES landscape (hospitals, individual departments, laboratories, medical practices, rehabilitation clinics, warehouse, purchasing, logistics). The HR department got enthusiastic and implemented its "HR-Digital" project with EcholoN. The demand is constantly increasing and in the course of digitalisation, a central solution for the entire company was sought. EcholoN won the Europe-wide tender "Solution for mapping digital processes".
What do you dislike about EcholoN?
EcholoN offers many possibilities, i.e. you want to use these possibilities: preferably all of them and immediately Always keep a cool head and go step by step!
What features is EcholoN currently missing?
no, we have chosen well and can continue to expand EcholoN independently.
Matthias F.
Head of IT
Used the software for : 2+ years (Daily)
Company Size :51-200 employees
EcholoN IT Ticketsystem
We have had EcholoN in-house for almost ten years. We work with EcholoN every day because it is easy to use, perfectly serves our IT process requirements, and has a simple user interface. This also applies to our maintenance department, which uses EcholoN as a CMMS. It facilitates our work across the board.
EcholoN After Sales Service Rating
What do you like best about EcholoN?
EcholoN IT ticket system Simple handling, clear, stable system, great functionality
What do you dislike about EcholoN?
we do not see any disadvantages for our process
What features is EcholoN currently missing?
no
What other products like EcholoN have you used or evaluated?
various
How EcholoN is better/different from its competitors?
one software for all company requirements in terms of processes and structured documentation
Alternatives of EcholoN
Explore alternative software options that can fulfill similar requirements as EcholoN. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
EcholoN FAQs
How much does EcholoN cost?
The starting price of EcholoN is $ 5500/One Time. It has different pricing plans:
- EcholoN Express : $ 5500/One Time
EcholoN also provides a free trial to users.
What apps do EcholoN integrate with?
EcholoN integrates with various apps:
- Slack
- Jira
- Hubspot
What are the top 5 features for EcholoN?
The top 5 features for EcholoN are:
- Asset Management
- Audit Trail
- Case Management
- CRM
- Customer Management
