What is EcholoN?

EcholoN is used by small, medium and large companies. It is easy and efficient to start and successively expand as needed without having to buy a new tool. EcholoN is an end-to-end solution

Pricing

EcholoN Starting Price

$ 5500/One Time

Awards
EcholoN Award

Our Awards and Recognition

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EcholoN Screenshots

Key Features of EcholoN

Here are the powerful features that make EcholoN stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Asset Management
  • Audit Trail
  • Case Management
  • CRM
  • Customer Management
  • Event Management
  • Help Desk
  • Inventory Management
  • Knowledge Management
  • Project Management
  • Survey Management
  • Task Management
  • Time Tracking
  • Training Management
  • Vendor Management
  • Appointment Management
  • Call Center
  • Territory Management
  • Opportunity Management
  • Catalog Management
  • Contractor Management
  • Lead Management
  • Contact Management
  • Dispatching
  • Inventory control
  • Product configurator
  • Customer DataBase
  • Barcode Scanning
  • User Management
  • Employee Management
  • Equipment Management
  • Call Management
  • Field Sales Management
  • Performance Metrics
  • Referral Tracking
  • Recruiting Management
  • Onboarding
  • Self Service Portal
  • Assignment Management
  • Customizable Branding
  • Offline Form
  • Workflow Management
  • Compliance Management
  • Collaboration
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Bills of Material
  • Inventory Tracking
  • Supplier Management
  • Issue Management
  • Percent-Complete Tracking
  • Portfolio Management
  • Requirements Management
  • Resource Management
  • Barcoding / RFID
  • 360 Degree Feedback
  • Feedback Management
  • Surveys & Feedback
  • Dashboard
  • Call Center Management
  • Call Monitoring
  • Activity Tracking
  • Order Management
  • Software Inventory
  • Returns Management
  • Analytics
  • Knowledge Base
  • Blended Call Center
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Approval Process Control
  • Alerts/Escalation
  • Contract Management
  • Inbox Queue Management
  • Incident Management
  • Known Issue Management
  • Service Desk (ITIL ITSM)
  • Ticket Management
  • Help Desk Management
  • Issue Tracking
  • Problem Management
  • Requirements Review
  • Service Level Management
  • Service Level Agreement (SLA) Management
  • Third Party Integration
  • To-Do List
  • Audit Management
  • Corrective Actions (CAPA)
  • Risk Management
  • Process Management
  • Calendar Management
  • HIPAA Compliance
  • Driver Management
  • Inspection Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Parts Management
  • Vehicle Tracking
  • Requisition Management
  • Instant Retrieval
  • Time & Expense Tracking
  • Event-Based Notifications
  • History Tracking
  • ACH Check Transactions
  • Contact Database
  • Backlog Management
  • Rules-Based Workflow
  • Data Management
  • Invoice Processing
  • Service History
  • Warranty Management
  • Service Management
  • Asset Lifecycle Management
  • Cost Tracking
  • Multi-User
  • Client Management
  • Data Mapping
  • Team Management
  • Interaction Tracking
  • Configuration Management
  • Change Management
  • Member Portal
  • Distribution Management
  • Customer Segmentation
  • Incident Reporting
  • Subcontractor Management
  • Facility Scheduling
  • Push Notifications
  • Device management
  • Curriculum Management
  • Facility Management
  • Response Management
  • Maintenance Management
  • Employee Lifecycle Management
  • Communication Management
  • Traceability
  • Release Management
  • Service Catalog Management
  • Employee Tracking
  • Time / Task Reporting
  • Asset Tracking
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Service History Tracking
  • Technician Management
  • For Sales
  • Fixed Asset Management
  • Event Tracking
  • Two-Factor Authentication
  • Risk Assessment
  • Environmental Compliance
  • ISO Compliance
  • Sarbanes-Oxley Compliance
  • Repair Tracking
  • Usage Reporting
  • Customer Accounts
  • Skills Tracking
  • Quality Control
  • Customer Support Tracking
  • Computer Aided Dispatch
  • Emergency Dispatch
  • Approval Workflow
  • Completion Tracking
  • Full Text Search
  • Reporting & statistics
  • Import/Export Data
  • Customizable invoices
  • GPS tracking
  • Search
  • Data Integration
  • Live Chat
  • Mobile Survey
  • Drag & Drop
  • Data Collection
  • Big Data Analytics
  • Saas helpdesk software
  • Corrective / Preventive Actions
  • Industrial Safety Management
  • Safety Risk Assessment
  • Equipment Tracking
  • Report Templates
  • Customer Lifecycle Management
  • Room Scheduling
  • Customer Portal
  • Prioritization
  • Action Management
  • Multi-Channel Collection
  • Text Analysis
  • Trend Analysis
  • Employee Database
  • Reporting/Analytics
  • Geo Targeting
  • Data Migration
  • Cost-to-Completion Tracking
  • Change Calendar
  • Change Planning
  • Diagramming
  • Content Management
  • Location Tracking
  • Chatbot
  • For Healthcare
  • Process/Workflow Automation
  • Code-free Development
  • Complaint Management
  • Knowledge Base Management
  • IT Asset Management
  • Mobile Notifications
  • Purchase Order Management
  • Fleet Management
  • Time Clock
  • Time & Attendance
  • Root-Cause Diagnosis
  • Trace individual transactions
  • Web Services
  • Material Management
  • For Mobile
  • User Journeys
  • For Healthcare Facilities
  • Payment Collection in the Field
  • Warranty Tracking
  • Corrective and Preventive Actions (CAPA)
  • Contract Lifecycle Management
  • Disposal Tracking
  • Contract Negotiation
  • Customer Profiles
  • GDPR Compliance
  • Relationship Mapping
  • AI / Machine Learning
  • Electronic Forms
  • Virtual Assistant
  • On-Screen Chats
  • Multi-Language
  • Remote Document Access
  • Cataloging/Categorization
  • License Management
  • On-Demand Communications
  • Image Exporting
  • Labeling
  • Map Creation
  • Annotations
  • Data Capture and Transfer
  • Data Entry
  • Text Editing
  • Multi-Channel Publishing
  • Contractor Database
  • Work Hour Tracking
  • Contract/License Management
  • Chat/Messaging
  • Channel Attribution
  • Customer Journey Mapping
  • ROI Tracking
  • Queue Management
  • Alerts / Escalation
  • Issue Auditing
  • Recurring Issues
  • Ticket/Issue Tracking
  • KPIs
  • For Manufacturers
  • Multifactor Authentication
  • Single Sign On
  • User Provisioning
  • Issue Scheduling
  • Iteration Planning
  • Customer Complaint Tracking
  • Quality Assurance Management
  • Thresholds
  • CMDB
  • SLA Management
  • Password Reset
  • Identity Federation
  • Mobile Authentication
  • Application Portfolio Management
  • Production Tracking
  • Maintenance History
  • Parts Inventory Management
  • IT Budgeting
  • Hardware Inventory
  • Multiple System Support
  • Service Reporting
  • Troubleshooting Reports
  • Workflow Approval
  • Complaint Classification
  • QR Codes
  • Preventive Maintenance Scheduling
  • Software License Management
  • Predictive Maintenance
  • Two-Way Communication
  • Equipment Maintenance
  • Investigation Management
  • Service Request Management
  • For Field Service
  • Commercial / Industrial
  • Scheduled Messaging
  • Service Catalog
  • Customer Service History
  • SLA Monitoring
  • Checklists & Inspections
  • Cost Database
  • Repair Management
  • Forms Automation
  • Cost Accounting
  • Notification Scheduling
  • Timeline Management
  • Multiple Scripts
  • Automatic Scans
  • Device Auto Discovery
  • Impact Management
  • Diagnostic Testing
  • Behavior-Based Acceleration
  • Cross Reference System
Show More

EcholoN Pricing

Here are the pricing plans for EcholoN. Choose the plan that best fits your requirements and budget. Get Detailed EcholoN pricing as per your requirements.

EcholoN Express
$ 5500
One Time
  • Ticket and Helpdesk System 5 User
  • Knowledgebase
  • Standard Workflow
  • Standard KPI's
Get Pricing

EcholoN Specifications

Get a closer look at the technical specifications and system requirements for EcholoN. Find out if it's compatible with your operating system and other software.

Deployment :
Any
Subscription Plan :
Monthly, Yearly, Onetime(Perpetual license), Transaction
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
MacOs
Windows
Mobile Platforms :
Language Support :
English
French
German
Italian
Spanish
Business :
StartUps
SMEs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • Slack
  • Jira
  • Hubspot
Company Details :
Company Name : mIT solutions GmbH
Headquarter : Borstel-Hohenraden
Website : Visit Website
Full Address : Quickborner Straße 79, 25494 Borstel-Hohenraden, Germany

EcholoN Comparisons

Compare EcholoN with other similar options available in Customer Service Software. Explore the key differences to see why it's the top choice for businesses and individuals.

EcholoN Description

Here's the comprehensive description of EcholoN. Gain a brief understanding of its unique features and exceptional benefits.

EcholoN holistic service management software with an optimal customer focus - Effective and efficient in all areas of application. EcholoN is the comprehensive solution of the Enterprise Service Management Software Suite for customer service, technical support and after-sales service.
 
Enterprise Service Management

EcholoN - Enterprise Edition Service Management Suite provides a comprehensive and effective means of organising and controlling all business processes in all areas of your company. You can also seamlessly integrate partners, customers and suppliers into the respective process. Upstream and downstream systems are connected via standard interfaces. EcholoN software enables a high degree of automation with flexible process structure and workflow control. Process gaps are closed and established systems (CRM, ERP, PPS systems, etc.) receive a process upgrade and optimisation through the provision of best practices.

The respective EcholoN editions offer you a quick and cost-effective introduction to a professional solution. You can start with a simple ticket system and move to the next level with a single software key. All settings, information and data are retained. The required range of functions meets your needs. This is how Service Management becomes an asset.

You determine the department and the users who are granted access to which services. You can start where optimisation is generally most effective. In IT service management ( ITSM ), in cross-departmental human resources ( HR ) or customer service with the technical field service strives for a holistic solution.

EcholoN Videos

Overall EcholoN Reviews

Here's our unbiased review of EcholoN. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

5/5

Based on 9 Reviews

Write a Review Or
Ask a question
Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

EcholoN Pros and Cons

"Thanks to its maximum flexibility, EcholoN can be optimally adapted to individual processes. Both the import and export of data can be easily managed via interfaces: from external systems (e.g. inventory) into EcholoN and from EcholoN to third-party systems. A web-based access to EcholoN is set up for external development and thus supports our change process."

"Ease of use: Even new employees can quickly find their way around EcholoN, as it is easy to use and only requires basic information on internal processes. Templates and controlled workflows support the processes and daily work. The possibility of working with templates and the use of controlled workflows is particularly helpful in daily work."

"In the beginning we were looking for an uncomplicated internal helpdesk system and during SYSTEMS 2004 the person in charge at that time became aware of EcholoN. Priorities used to be as follows: Web Client / Web App for employees and Selfhelp for customers / WebServices, Knowledgebase, Asset Management and LifeCycle Management. Especially for the inventory, we wanted a solution that is both simple and - according to our requirements - expandable: for example, a device and location management, product generation incl. serial no. and barcode, the possibility of printing and mass processing. And preferably everything automated. Of importance were the functions for escalation (automatic monitoring of the workflow, generation of tickets, management of e-mails, monitoring of tickets with escalation), as well as the option to define different ticket statuses and individual workflows. Some of the terms mentioned seem outdated nowadays. However, EcholoN is not. The product can be customised for each client, regular updates and contemporary innovations are available without restrictions."

"We are always able to implement all requirements: Either alone or together with mIT solutions"

"At first, EcholoN seems complex. Once you get used to it and understand the idea, it is easy. It should also be considered that the system allows you to design all process requirements and use cases on your own."

"The extent to which EcholoN can be set up depends on the respective requirements. It is due to our own desire for constant improvement that implementation sometimes takes a little more time. In any case, project management and support are available to assist. As soon as the product has been fully adapted to individual preferences, I am happy to make EcholoN's best recommendations - due to its high flexibility and ease of use. Although the manufacturer (mIT solutions GmbH) is currently operating under the motto "web first", the Windows client is not forgotten. Unfortunately, the innovations and release notes tend to contain references to the web client. The manufacturer will inform you on request whether a desired implementation can be realised in the following or one of the later versions."

9 EcholoN Reviews

Hear directly from customers who have used EcholoN. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Rolf Z.

Head of IT

Used the software for : 2+ years (Daily)

Company Size :201-500 employees

5.0

Jun 05, 2023

EcholoN in use as helpdesk system, CMDB and more

We can no longer imagine being without EcholoN. It is fully integrated with us: From inventory to operational billing in our ERP. This way, we can get an overview of tickets, changes, and internal IT tasks anytime. Via the self-help portal, users can view their access at any time and determine the most current status.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

EcholoN After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about EcholoN?

Thanks to its maximum flexibility, EcholoN can be optimally adapted to individual processes. Both the import and export of data can be easily managed via interfaces: from external systems (e.g. inventory) into EcholoN and from EcholoN to third-party systems. A web-based access to EcholoN is set up for external development and thus supports our change process.

What do you dislike about EcholoN?

We are always able to implement all requirements: Either alone or together with mIT solutions

What features is EcholoN currently missing?

no

What other products like EcholoN have you used or evaluated?

various: OTRS, Jira, Topdesk, helpline etc.

Jens M.

IT - Administrator

Used the software for : 2+ years (Daily)

Company Size :1001-5000 employees

5.0

May 15, 2023

Handle ticket requests and tasks comprehensively

All requests and tasks submitted by users within our university are processed with the help of EcholoN. The Service Portal with Selfhelp is a central point of contact for enquirers (students, staff, and colleagues).

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

EcholoN Mobile App Experience

1 2 3 4 5 6 7 8 9 10

EcholoN After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about EcholoN?

Ease of use: Even new employees can quickly find their way around EcholoN, as it is easy to use and only requires basic information on internal processes. Templates and controlled workflows support the processes and daily work. The possibility of working with templates and the use of controlled workflows is particularly helpful in daily work.

What do you dislike about EcholoN?

At first, EcholoN seems complex. Once you get used to it and understand the idea, it is easy. It should also be considered that the system allows you to design all process requirements and use cases on your own.

What features is EcholoN currently missing?

no

What other products like EcholoN have you used or evaluated?

OTRS, Jira

Pascal B.

IT-Systemadministrator

Used the software for : 2+ years (Daily)

Company Size :1001-5000 employees

5.0

May 15, 2023

EcholoN - proven since 2005

EcholoN has proven reliable support for our IT service management processes. Together with mIT Solutions GmbH, we are continuously optimizing and improving our EcholoN system.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

EcholoN IOS App Experience

1 2 3 4 5 6 7 8 9 10

EcholoN After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about EcholoN?

In the beginning we were looking for an uncomplicated internal helpdesk system and during SYSTEMS 2004 the person in charge at that time became aware of EcholoN. Priorities used to be as follows: Web Client / Web App for employees and Selfhelp for customers / WebServices, Knowledgebase, Asset Management and LifeCycle Management. Especially for the inventory, we wanted a solution that is both simple and - according to our requirements - expandable: for example, a device and location management, product generation incl. serial no. and barcode, the possibility of printing and mass processing. And preferably everything automated. Of importance were the functions for escalation (automatic monitoring of the workflow, generation of tickets, management of e-mails, monitoring of tickets with escalation), as well as the option to define different ticket statuses and individual workflows. Some of the terms mentioned seem outdated nowadays. However, EcholoN is not. The product can be customised for each client, regular updates and contemporary innovations are available without restrictions.

What do you dislike about EcholoN?

The extent to which EcholoN can be set up depends on the respective requirements. It is due to our own desire for constant improvement that implementation sometimes takes a little more time. In any case, project management and support are available to assist. As soon as the product has been fully adapted to individual preferences, I am happy to make EcholoN's best recommendations - due to its high flexibility and ease of use. Although the manufacturer (mIT solutions GmbH) is currently operating under the motto "web first", the Windows client is not forgotten. Unfortunately, the innovations and release notes tend to contain references to the web client. The manufacturer will inform you on request whether a desired implementation can be realised in the following or one of the later versions.

What features is EcholoN currently missing?

We do not miss any functions or features

What other products like EcholoN have you used or evaluated?

Remedy, Landesk

André

Head of Department

Used the software for : 2+ years (Daily)

Company Size :10,001+ employees

5.0

May 08, 2023

EcholoN in use for more than 20 years

We have chosen the right tool! Even after these many years - more than 20 years - with the many innovations to be operated and the changes in the market and our company requirements, I can only say: we made the right decision to introduce such a flexible tool.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

EcholoN IOS App Experience

1 2 3 4 5 6 7 8 9 10

EcholoN After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about EcholoN?

The fact that we can grow together Initially, we only wanted a contact centre solution: German-language product, ITIL-based, SQL DB, very good interface concept with a fully developed ETL tool and many standard connectors, easily customisable processes, standard workflows and simple interface design for the most diverse use cases, escalation, reporting etc. This became a ticket and helpdesk system, an IT service management with service portal for internal IT and then an enterprise service management for the entire VIVANTES landscape (hospitals, individual departments, laboratories, medical practices, rehabilitation clinics, warehouse, purchasing, logistics). The HR department got enthusiastic and implemented its "HR-Digital" project with EcholoN. The demand is constantly increasing and in the course of digitalisation, a central solution for the entire company was sought. EcholoN won the Europe-wide tender "Solution for mapping digital processes".

What do you dislike about EcholoN?

EcholoN offers many possibilities, i.e. you want to use these possibilities: preferably all of them and immediately Always keep a cool head and go step by step!

What features is EcholoN currently missing?

no, we have chosen well and can continue to expand EcholoN independently.

Matthias F.

Head of IT

Used the software for : 2+ years (Daily)

Company Size :51-200 employees

5.0

Oct 16, 2022

EcholoN IT Ticketsystem

We have had EcholoN in-house for almost ten years. We work with EcholoN every day because it is easy to use, perfectly serves our IT process requirements, and has a simple user interface. This also applies to our maintenance department, which uses EcholoN as a CMMS. It facilitates our work across the board.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

EcholoN After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about EcholoN?

EcholoN IT ticket system Simple handling, clear, stable system, great functionality

What do you dislike about EcholoN?

we do not see any disadvantages for our process

What features is EcholoN currently missing?

no

What other products like EcholoN have you used or evaluated?

various

How EcholoN is better/different from its competitors?

one software for all company requirements in terms of processes and structured documentation

Daniel H.

head of network and systems

Used the software for : 2+ years (Daily)

Company Size :1001-5000 employees

5.0

Oct 16, 2022

IT service management tool for all areas

EcholoN is reliable and, for us, an indispensable tool in our daily work. We get all the info we need quickly and easily. Everyone has their tasks under control. Our colleagues also enjoy working with the system.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

EcholoN IOS App Experience

1 2 3 4 5 6 7 8 9 10

EcholoN After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about EcholoN?

Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance has become very easy, updates can easily be done by the customer.

What do you dislike about EcholoN?

Due to the flexibility, there is no "standard", each client "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion.

What features is EcholoN currently missing?

Currently none

What other products like EcholoN have you used or evaluated?

BMC TrackIT

How EcholoN is better/different from its competitors?

Easy to start, flexibly adaptable and expandable. Very good interface to other systems

Andree S.

Team Leader Service Desk

Used the software for : 2+ years (Daily)

Company Size :10,001+ employees

5.0

Sep 19, 2022

Holistic service management at professional level

With our expanded EcholoN Service Management, we offer our customers holistic service management at a professional level. In doing so, we use digital transformation to automate process flows. This enables our customers to make their processes even more effective and efficient.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

EcholoN After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about EcholoN?

Individual configuration options, the software adapts to the company and not vice versa. - Automatic processes (ticket creation, workflows, etc.) DWS takes care of everything! - Different clients for both mobile and stationary use for the different application areas and users - High transparency for users - Good server architecture (application server, server manager, database, applications) - Updates are very easy to install

What do you dislike about EcholoN?

UserClient too overloaded for some users, but you can also use the WebClient for that - No automatic database archiving, database grows quickly (depending on the application, of course)

What features is EcholoN currently missing?

not really

What other products like EcholoN have you used or evaluated?

Serviceware

How EcholoN is better/different from its competitors?

Individual standard software that can be flexibly adapted and expanded to meet our requirements. It is and remains updateable. Outdated and too rigid software, no creative development possible. No longer suited to the rapid development of the company

Bernd M.

Service Administration

Used the software for : 2+ years

Company Size :1-10 employees

5.0

Sep 01, 2022

The Software Management Solution

ECHOLON is a holistic service management solution that leaves nothing to be desired. It is easy to use, flexible in its parameterization, and applicable for simple but also complex solutions in the business process. A helpdesk and ticket system that is second to none. Developed by experienced people who know what to do in the general area of service management and how to offer their customers optimal help. Processes can be mapped down to the smallest detail. Whether manual or automated support for the customer, whether for a small/medium or large company, the possible structures can be mapped. In addition to the structural processes, the knowledge database is a crucial module for providing real-time assistance to the customer. Through the complete documentation in the overall scenario of a service case, one is protected against undesired side effects. Especially nowadays, a service management tool like the market leader ECHOLON is a vital instrument to stand out from the competition and to provide the customer with a powerful yet easy-to-use solution! It is hard to imagine ever having to work without this system again. Working with this system as a whole simplifies the daily routine!

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about EcholoN?

user friendly powerful

What do you dislike about EcholoN?

none

Jan B.

Sales

Used the software for : 2+ years

Company Size :11-50 employees

5.0

Aug 29, 2022

Whether in project management, in sales and also in IT service management, the tools must run optimally. This is more than a given with EcholoN.

Advantages: - Customizability-tracking tasks over time, routing tasks, templates that can pre-populate information from master data. It- Easy to use and has an excellent user interface. - Very competitive pricing and extensive enterprise service management functionality. - Easy update for on-premise installation and good support. - EcholoN is highly configurable and remains updateable! - We use workflows and activities (to-do lists) to ensure that all processes are handled in a standardized way. -I especially like that there is both automatic and manual ticket creation from emails. -Different clients (Windows and web clients ) for users, requesters, and management. - We use this EcholoN software for customer support, event management, sales process, and administration. It is nice that we have all processes mapped in one software. - echelon is simply efficient, and we have been using it since 2008—disadvantages: - No penalties. Initially, it seems extensive because the number of functions and settings is enormous. - Some of the customizations are very deep and need a bit of practice and understanding. Overall: - My experience with EcholoN has been great from the beginning until now! - We all like EcholoN, and the ITSM functionality is reasonable for the price offered, primarily since we all work with one software. - Overall: The user experience is good, and the cooperation with the vendor's support is fabulous.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about EcholoN?

user friendly powerful

What do you dislike about EcholoN?

none

Read More

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Explore alternative software options that can fulfill similar requirements as EcholoN. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

EcholoN FAQs

How much does EcholoN cost?

The starting price of EcholoN is $ 5500/One Time. It has different pricing plans:

  1. EcholoN Express : $ 5500/One Time

EcholoN also provides a free trial to users.

What apps do EcholoN integrate with?

EcholoN integrates with various apps:

  • Slack
  • Jira
  • Hubspot

What are the top 5 features for EcholoN?

The top 5 features for EcholoN are:

  • Asset Management
  • Audit Trail
  • Case Management
  • CRM
  • Customer Management
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