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Best Office Management Software in 2020

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Table of Contents

What is the purpose of office management software?

Stating the purpose of office management software in a few words is not possible. This is because the definition of “office” differs according to the nature of work, the location, the team of employees, and a lot of other factors. And the management activities are influenced according to the type of office. So there can be numerous reasons for using business management software. Nevertheless, the purpose of office business software can be broadly classified as:

  • Infuse Automation

The primary purpose of an office management suite is automating operations. Along with the automation, the software takes care of related aspects such as organizing information, reducing redundancy & errors, facilitating communication, improving speed, and so on. The automation is applicable in all departments, whether its human resource, marketing, security, sales, desk management, or in-house operations.

  • Reduce Expenditure

The office business software is capable of managing multiple tasks. Therefore, you can deploy employees for other tasks that require human presence, such as business development and decision making. Since most of the operations are digitized, there is no need for physical records like maintaining files, printing documents, etc. These factors facilitate cost savings as you can manage your expenses judiciously.

  • Increase Efficiency

Since business management software automates operations, most of the work is accomplished in a lesser duration. The software simultaneously takes care of multiple tasks. Moreover, it works according to the commands of the humans, and up to a certain level, it utilizes artificial intelligence as well. These factors considerably reduce the scope of errors and discrepancies.

  • Higher Productivity

The end result of using office business software is an increase in productivity. Since most of the operations can be automated, you get ample time for analysis, decision-making, collaborations, business development, and so on. Ultimately, with the assistance of business management suite, you achieve more in less time and at a lesser cost.

Does your business need office management software?

By looking at the purposes fulfilled by using business management software, you just cannot ignore installing a system in your office. However, before you take the plunge, you need to ask following questions to yourself:

  • Does it Affect ROI?

Most of the business decisions are taken after analyzing return-on-investment (ROI). The same is applicable for office management software. Based on your analysis, if you are sure that the move will increase productivity and ensures higher revenue, you must go ahead with the decision of investing in a business management tool.

  • Does it Increase Efficiency?

If your employees are able to achieve more with the software, you should definitely go ahead with the installation. For example, if the CRM software allows you to communicate effectively with all of your clients, it ensures a higher customer retention rate.

  • Is your Business Ready for the Upgrade?

If you think that you need to upgrade from manual mode to an automated, digitized environment, your business needs an office management suite. How do you evaluate the need? When efficiency is being hampered, operations are becoming complicated, and your business is expanding; it’s time to install office business software.

Types of Office Management Software

  • Accounting Software

From bookkeeping to managing payroll, the accounts section encapsulates various tasks. The accounting software equips the accounts team with the right set of tools to maintain financial records, generate invoices, and much more. The office management suite is incomplete without accounting software.

  • Human Resource Management Software

For an effective, employee-centric approach, you need to equip human resource department with the right technology. The office business software makes it easier as well as efficient to handle tasks like recruitment, training, appraisals, organizational change, and so on.

  • Facility Management Software

The facility management (FM) ensures an uninterrupted supply of facilities and services in an organization and is responsible for the management of all tangible assets. The business management software aims at simplifying, digitizing, and automating the facility management.

  • Security & Risk Management Software

The security & risk management is an integral aspect of office management. Whether it’s securing data against theft and misuse, ensuring in-house security, or safeguarding facility against natural and human-induced calamities; the security & risk management software takes care of everything.

  • Customer Relationship Management Software

Acquiring new customers or catering to the needs of the existing customers; customer relationship management defines the growth of your business. The CRM software ensures that you communicate and serve your clients in the most effective manner.

  • Sales & Marketing Software

With the advent of digital marketing, the business management software is being extensively used for managing marketing campaigns on various channels. Moreover, the sales & marketing software assists the sales team to effectively work on leads.

  • Point of Sale (POS) Software

Nowadays, POS software is not just about transactions and sales records. It takes care of inventory management, customer experience, and employee management. It’s a perfect solution for retail businesses.

Must-have features in an Office Business Software

  • Project Management

Project management can become complicated if the project is not managed in an organized way. The office business software must be able to synchronize and automate project operations, whether it’s human resource management, sales & marketing, or record keeping & documentation.

  • Task Management

There are several tasks running simultaneously in an organization. The business management software must be capable of handling each task with perfection. It should equip an employee with the right set of tools to accomplish a task with ease, whether it’s sending a promotional email to customers or submitting a performance appraisal report.

  • Client Management

Communicating with the clients should not be a hassle for the help desk employees. So an office management suite must support seamless communication, exchange of information, portfolio management, and a robust troubleshooting process.

  • Document Management

Digitization assists in office management as it simplifies documentation & sharing, reduce expenditure, supports effective content management, and so on. Moreover, the cloud-based software promotes efficient collaboration amongst team members for editing and sharing purposes.

  • Multi-Device & Cross-Platform Compatibility

In addition to desktops and laptops, the use of mobiles and tablets is on a consistent rise. The office management software must operate seamlessly on all devices, adapting comfortably according to the screen size. Moreover, cross-platform compatibility is an obligation as it ensures smooth functioning.

  • Reporting & Analytics

A business management suite is not confined to a single operation. It automates most of the office operations. But to extract maximum benefits, the software must adopt a data-driven approach to prepare reports. This assists the management team in analysis and decision-making.

  • Robust Communication Platform

The office business software must support seamless communication at all levels, whether it’s amongst team members or with the higher authorities. The software must provide an interface that facilitates collaboration, information sharing, and ease of accessibility.

  • Third-Party Integrations

Most of the times, organizations use more than one software, tool, or an application in the offices. The business management software must allow users to integrate third-party apps and tools for effortless synchronization and exchange of data. Moreover, access to developer API is preferable so that IT team can modify the software features according to office requirements.

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Rinkesh AnandaniBy Rinkesh Anandani | Last Updated: October 28, 2020

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