What is Genesys?
Through scalable and flexible contact center virtualization genesys create a great customer experience. With Genesys it creating a powerful, virtualized customer engagement environment to route any customer interaction across your departments.
Genesys Starting Price
Our Awards and Recognition
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Key Features of Genesys
Here are the powerful features that make Genesys stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Action Management
- Activity Tracking
- Agency Management
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Appointment Management
- Archiving
- Assessments
- Audio / Video Conferencing
- Audit Management
- Auto Dealer
- Auto Dialer
- Auto-Dialing
- Automated Notices
- Archiving
- Archiving & Retention
- Assessments
- Audio / Video Conferencing
- Auto-Dialing
- Call Center Management
- Call Logging
- Call Monitoring
- Call Parking
- Call Recording
- Call Routing
- Call Sharing
- Chat / Messaging
- Collaboration
- Contact Management
- Content Management
- 1-click installationWorks with GoogleApps
- A/B Testing
- Access control
- Access Controls/Permissions
- Access Monitoring
- Account Alerts
- Account Based Marketing
- Account Management
- Accounting
- Accounting Integration
- Accounts payable
- Accounts Receivable
- Action Item Tracking
- Actionable Segmentation Enhancements
- Actionable Telematics
- Activity Tracking
- Insurance Tracking
- Skills & Competencies
- Task Management
- Work Hour Tracking
- AI / Machine Learning
- Analytics
- Auto Dialer
- Auto-Dialing
- By-Extension Reporting
- Call Center Management
- Call Duration
- Call List Management
- Call Logging
- Call Management
- Call Monitoring
- Call Recording
- Call Center Management
- Call Management
- Call Recording
- Call Reporting
- Call Scripting
- Contact Management
- Customer DataBase
- Lead Management
- Performance Metrics
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Surveys
Genesys Specifications
Get a closer look at the technical specifications and system requirements for Genesys. Find out if it's compatible with your operating system and other software.
Genesys Comparisons
Compare Genesys with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.
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Genesys FAQs
What type of customer support is available from Genesys?
The available support which Genesys provides is:
- Phone
- Tickets
- Training
Where is the headquarters/company of Genesys located?
The headquarters/company of Genesys is located at Sydney.