Raiseaticket
Do you work at Raiseaticket? Upgrade your plan to access the full benefits of SoftwareSuggest, and collect more reviews through marketing campaigns.
What is Raiseaticket?
A cloud-based help desk solution thats powerful, insightful, and easy to use. Raiseaticket platform is an enabler for a service and support-centric approach for your customers. Get started for free.
Raiseaticket Starting Price
Our Awards and Recognition
Connect with SoftwareSuggest experts to get the best quote for your business.
Key Features of Raiseaticket
Here are the powerful features that make Raiseaticket stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Automated Ticket Routing
- Knowledge Base
- Multi Channel Support
- Sla Management
- Customizable Workflows
- Reporting And Analytics
- Customer Portal
- Email Integration
- Live Chat Support
- Mobile App
- Collaboration Tools
- Canned Responses
- Asset Management
- Time Tracking
- Escalation Management
- Custom Fields
- Third Party Integrations
- Role Based Access Control
- Survey And Feedback
Raiseaticket Screenshots
Raiseaticket Specifications
Get a closer look at the technical specifications and system requirements for Raiseaticket. Find out if it's compatible with your operating system and other software.
Raiseaticket Description
Here's the comprehensive description of Raiseaticket. Gain a brief understanding of its unique features and exceptional benefits.
Raiseaticket is a web-based help desk solution. It has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations.
Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents. It has the capability of delivering insights and holistic monitoring of support operations to supervisors and management through a powerful dashboard with an extensive set of reporting tools. The platform allows for the use of service level agreements (SLAs) that define the level of expected service you deliver to your customers.
Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Raiseaticket provides detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting. Notifications allow supervisors and management to monitor customer support through notifications and trigger-based alerts that you can customise and apply selectively.
Customer support agents interact with customers through a unified web portal that handles customer communication through web or email channels while maintaining internal or contractual service level agreements (SLAs). The unified portal allows you to transfer requests between departments and agents that can handle specific requests while eliminating the risk of tickets remaining unaddressed.
Overall Raiseaticket Reviews
Thinking about using Raiseaticket? Check out verified user reviews & ratings based on Raiseaticket's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Raiseaticket Pros and Cons Based on Customer Reviews
"Integration with other tools is seamless, improving communication across platforms."
"The scheduled task feature is particularly useful for automatic ticket creation, streamlining processes."
"The tool offers robust customization options and automated ticket routing, enhancing workflow efficiency."
"It provides excellent analytics and reporting capabilities, which help in tracking performance and improving customer support."
"Some advanced features may require additional training to fully utilize."
"The data retention policy is limited to 60 days, which might be a concern for some users."
SoftwareSuggest reviews are authentic and verified. Here's how.
Verified Reviewer
Verified User
I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked with researching, selecting, and using a ticketing system for my organization, so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions, and hands-on experience using a ticketing system is a crucial component of this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQs or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted them to experience a feature-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application.
Raiseaticket Mobile App Experience
Raiseaticket After Sales Service Rating
What do you like best about Raiseaticket?
The ease of use is important because I am trying to teach my students the value and purpose of a ticketing system through experience. I have no time to hold a separate class on how to use it. I can assign a task, and I know theyll be able to do it.
What do you dislike about Raiseaticket?
"Being easy to use and complete in all necessary features, I cant recommend any improvements to what currently exists."
What features is Raiseaticket currently missing?
It has everything I need to conduct my class section on ticketing systems.
Verified Reviewer
Raiseaticket is an excellent ticketing tool with many features. One particularly helpful feature is the scheduled task option, which allows for automatic ticket creation.
Raiseaticket After Sales Service Rating
What do you like best about Raiseaticket?
"Raiseaticket is a highly effective ticketing tool with various features, especially the scheduled task function. This feature allows for automatic ticket creation, streamlining workflows."
What do you dislike about Raiseaticket?
I haven't found any cons yet. If I come across any, I will update the review.
What features is Raiseaticket currently missing?
Mobile App
Hoai N.
Technical Management
Used the software for : Less than 6 months (Daily)
Company Size :11-50 employees
Verified Reviewer
Verified User
Review Source: Organic
Raiseaticket is a user-friendly and efficient ticketing system that has improved our organization's customer support and internal request management. It offers customization options, automated ticket routing, and robust reporting, making it a valuable tool. Integration with other tools enhances communication. While some advanced features may require training, it remains an excellent choice for organizations seeking to streamline their ticket management process.
Raiseaticket IOS App Experience
Raiseaticket After Sales Service Rating
What do you like best about Raiseaticket?
user-friendly interface, customization options, and robust reporting capabilities have streamlined our ticket management process and improved overall customer support.
What do you dislike about Raiseaticket?
Limited Knowledge Base: Raiseatickets documentation and customer support resources may not be as extensive as those of some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging.
What features is Raiseaticket currently missing?
need products/services data
Alternatives of Raiseaticket
Explore alternative software options that can fulfill similar requirements as Raiseaticket. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Raiseaticket FAQs
What are the top 5 features for Raiseaticket?
The top 5 features for Raiseaticket are:
- Customer DataBase
- Customer Feedback
- Surveys & Feedback
- Inbox Queue Management
- Ticket Management
What type of customer support is available from Raiseaticket?
The available support which Raiseaticket provides is:
What types of businesses does Raiseaticket serve?
Raiseaticket serves a wide range of businesses, including but not limited to Freelancer, Startups, SMBs, Mid-Market & Enterprises.
How is Raiseaticket commonly used?
Raiseaticket is commonly used for various purposes, such as Ticketing Management, Customer Engagement, Complaint Management and more.
Who are the primary competitors of Raiseaticket?
The three major competitors of Raiseaticket are SimpleFeedback, BeyondTrust and Wowdesk. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
