What is Raiseaticket?

A cloud-based help desk solution that's powerful, insightful and easy to use. Raiseaticket platform is an enabler for service and support centric approach for your customers. Get started for free.

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Raiseaticket Screenshots

Key Features of Raiseaticket

Here are the powerful features that make Raiseaticket stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Customer DataBase
  • Customer Feedback
  • Surveys & Feedback
  • Inbox Queue Management
  • Ticket Management
  • Help Desk Management
  • Problem Management
  • Service Level Agreement (SLA) Management
  • Communication Management
  • Saas helpdesk software
  • Email reminders and snooze
  • Usage Tracking / Analytics

Raiseaticket Specifications

Get a closer look at the technical specifications and system requirements for Raiseaticket. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
Customization
Mobile Support
Desktop Platforms :
Web app
MacOs
Windows
Language Support :
English
Business :
Freelancers
StartUps
SMEs
Agencies
Enterprises
Available Support :
Email
Company Details :
Company Name : Raiseaticket
Website : Visit Website

Raiseaticket Comparisons

Compare Raiseaticket with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Raiseaticket Description

Here's the comprehensive description of Raiseaticket. Gain a brief understanding of its unique features and exceptional benefits.

Raiseaticket is a web-based help desk solution. It has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations.

Simplicity is the ultimate in sophistication. Raiseaticket is designed to be simple and intuitive for customer support agents. It has the capability of delivering insights and holistic monitoring of support operations to supervisors and management through a powerful dashboard with an extensive set of reporting tools. The platform allows for the use of service level agreements (SLAs) that define the level of expected service you deliver to your customers.

Eliminate the nightmare of managing and measuring cluttered inboxes, shared mailboxes, unanswered emails and unaddressed customer requests. Raiseaticket provides detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting. Notifications allow supervisors and management to monitor customer support through notifications and trigger-based alerts that you can customise and apply selectively.

Customer support agents interact with customers through a unified web portal that handles customer communication through web or email channels while maintaining internal or contractual service level agreements (SLAs). The unified portal allows you to transfer requests between departments and agents that can handle specific requests while eliminating the risk of tickets remaining unaddressed.

Overall Raiseaticket Reviews

Here's our unbiased review of Raiseaticket. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.9/5

Based on 12 Reviews

Write a Review Or
Ask a question
Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.9

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 93.3%

Likelihood to recommend

Out of 100%

Raiseaticket Pros and Cons

"user-friendly interface, customization options, and robust reporting capabilities have streamlined our ticket management process and improved overall customer support"

"This product has help us to start with easy to use and navigate"

"The ease of use and ability to assign the right level of help"

"Limited Knowledge Base: Raiseaticket's documentation and customer support resources may not be as extensive as some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging."

"There are some reporting's that can be improved"

"Can't edit a tickets title once created"

12 Raiseaticket Reviews

Hear directly from customers who have used Raiseaticket. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Hoai N.

Technical Management

Used the software for : Less than 6 months (Daily)

Company Size :11-50 employees

5.0

Sep 25, 2023

Free, easily use and suitable for small business

Raiseaticket is a user-friendly and efficient ticketing system that has improved our organization's customer support and internal request management. It offers customization options, automated ticket routing, and robust reporting, making it a valuable tool. Integration with other tools enhances communication. While some advanced features may require training, it remains an excellent choice for organizations seeking to streamline their ticket management process.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Raiseaticket IOS App Experience

1 2 3 4 5 6 7 8 9 10

Raiseaticket After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Raiseaticket?

user-friendly interface, customization options, and robust reporting capabilities have streamlined our ticket management process and improved overall customer support

What do you dislike about Raiseaticket?

Limited Knowledge Base: Raiseaticket's documentation and customer support resources may not be as extensive as some other ticketing systems, which could make troubleshooting issues or finding solutions more challenging.

What features is Raiseaticket currently missing?

need products/services data

TEREI A.

Information Technology

Used the software for : 1-2 years (Daily)

Company Size :51-200 employee

5.0

Jun 17, 2022

This product has help us to start with, easy to use and navigate.

This product has helped us to start. Easy to use and navigate. The portal is user friendly, and features and reporting have opportunities for improvement.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Raiseaticket Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Raiseaticket After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Raiseaticket?

This product has help us to start with easy to use and navigate

What do you dislike about Raiseaticket?

There are some reporting's that can be improved

What features is Raiseaticket currently missing?

There are some reporting feature that can be improved

What other products like Raiseaticket have you used or evaluated?

Manage Engine

How Raiseaticket is better/different from its competitors?

It's easy to use and its FREE

Evan B.

IT Systems and Support Admin

Used the software for : 1-2 years (Daily)

Company Size :51-200 employee

5.0

Jun 17, 2022

Excellent for Helpdesk Management

Raise a Ticket is excellent at providing just what we need to let users submit help requests and for our support staff to keep them updated on its progress.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Raiseaticket Mobile App Experience

1 2 3 4 5 6 7 8 9 10

What do you like best about Raiseaticket?

The ease of use and ability to assign the right level of help

What do you dislike about Raiseaticket?

Can't edit a tickets title once created

What features is Raiseaticket currently missing?

Editing of titles

What other products like Raiseaticket have you used or evaluated?

Spiceworks

How Raiseaticket is better/different from its competitors?

Raiseaticket is easier to assign levels of help

Caleb

IT Support

Used the software for : Less than 6 months (Daily)

Company Size :51-200 employee

5.0

Jun 17, 2022

Very good application for helpdesk.

I started using it in February 2022 as the IT support I work on. It has been helpful in tracking and managing tickets raised by the employee and has a friendly GUI and good analytics reporting section that help me track my performance. But the data retention policy is 60 days which is a disadvantage.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Raiseaticket Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Raiseaticket After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Raiseaticket?

GUI, Ticket tracking Report and analytics

What do you dislike about Raiseaticket?

Data retention policy is poor just 60 days

What features is Raiseaticket currently missing?

retention policy

What other products like Raiseaticket have you used or evaluated?

None

How Raiseaticket is better/different from its competitors?

easy to use

Federico B.

Development Manager

Used the software for : Less than 6 months (Daily)

Company Size :51-200 employee

5.0

Jun 13, 2022

Easy and friendly

One of the best ticketing portals. Easy to use and comprehensible without reading a line of the guide. We are planning to substitute our actual portal with Raiseaticket. Highly recommended

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Raiseaticket IOS App Experience

1 2 3 4 5 6 7 8 9 10

Raiseaticket After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Raiseaticket?

the available features and easy of use. you can really start using it immediately.

What do you dislike about Raiseaticket?

Language, even giving the customers a module to translate, and API integration to connect other systems

What features is Raiseaticket currently missing?

other languages and api

What other products like Raiseaticket have you used or evaluated?

zendesk, jira, freshdesk

How Raiseaticket is better/different from its competitors?

price and easy of use

Sudeep S.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 13, 2021

Excellent for small businesses

I run a small IT hardware company and we were looking for constant ticketing system which is easy for technicians as well as for me. Loved the product.!!Must try once.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

rajasekar

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jun 25, 2020

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Vincent

HOD

Used the software for : Less than 6 months

Company Size :11-50 employees

5.0

May 28, 2020

Nice ticketing system

Although it's free, but the overall user experience is great and easy to use. If they can add the import contact feature then it's very good and more user friendly, this software is totally free which shocked me but I love it so much and thanks for the team effort to make this software so amazing.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Raiseaticket?

Very user friendly

What do you dislike about Raiseaticket?

Less info from youtube but not so hard to the student. Just cannot import the contact

M

ICT Administrator

Used the software for : More than 1 year

Company Size :201-500 employees

5.0

Nov 04, 2019

Great Ticketing System!

Great system, includes everything that you may need to have a ticketing system up and running. We have been using Raise a Ticket internally for quite a while and for different departments, works perfectly in a scalable environment. Exceptional support, give Raise a Ticket a try.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Raiseaticket?

It's fast, snappy and most importantly intuitive, new users are able to pick it up in a matter of minutes. It has all the features that may be required in a ticketing system, and then some.

What do you dislike about Raiseaticket?

Honestly there isn't anything in particular that I would change about Raise A Ticket, it is a highly polished ticketing system.

Reagan

IT System Admin

Used the software for : Free trial

Company Size :11-50 employees

4.0

Aug 29, 2019

Best Ticketing Application

Web site ticketing is one of the main feature which you need to work. Problem with few Website builder sites when embedding this Raiseaticket web URL.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Raiseaticket?

Best Ticketing cloud-based application with a lot of features.

What do you dislike about Raiseaticket?

Web site ticketing is one of the main features which you need to work. Problem with few Website builder sites when embedding this Raiseaticket web URL.

Vigouroux

CEO

Used the software for : Less than 6 months

Company Size :1-10 employees

5.0

Jun 24, 2019

A great affordable Support Ticketing Tool

Definitely a good Support Ticketing tool. It has obviously been designed by people who know how a support team works. The features are there, the interface is well designed, the product is reliable, which is most important.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Raiseaticket?

Good interface design, good features, reliable, good support

What do you dislike about Raiseaticket?

Some minor bugs to be fixed

CJ G.

Senior ICT Executive

Used the software for : More than 1 year

Company Size :201-500 employees

5.0

Jun 04, 2019

Top EMS contender

Definitely a top contender in it's class, with the potential of being at 1st place for a good number of years. Wouldn't be amazed if in a year's time it will be featured more than it's contenders.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Raiseaticket?

Versatile, easy to use, jam packed with features, continuously enhanced, great support team.

What do you dislike about Raiseaticket?

There's not much to say here, apart that there's a small bug with page refresh at certain intervals, something which I'm sure the support team is working on.

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Raiseaticket FAQs

What are the top 5 features for Raiseaticket?

The top 5 features for Raiseaticket are:

  • Customer DataBase
  • Customer Feedback
  • Surveys & Feedback
  • Inbox Queue Management
  • Ticket Management
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