What is LiveAgent?
LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team.
LiveAgent Starting Price
$ 9/Agent/Month
Our Awards and Recognition
Talk with a software expert for free. Get a list of software that's great for you in less than 10 minutes.
Key Features of LiveAgent
Here are the powerful features that make LiveAgent stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Audio / Video Conferencing
- Chat/Messaging
- Email Management
- Employee Directory
- Event Calendar
- File Sharing
- Agent Scheduling
- Alerts / Escalation
- Analytics
- Analytics/ROI Tracking
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Audience Segmentation
- Auto Dialer
- Automatic Chat Translation
- Archiving
- Archiving & Retention
- Assessments
- Audio / Video Conferencing
- Auto-Dialing
- Call Center Management
- Call Logging
- Call Monitoring
- Call Parking
- Call Recording
- Call Routing
- Call Sharing
- Chat / Messaging
- Collaboration
- Contact Management
- Content Management
- Activities Booking
- Activity Registration
- Artist Management
- Attendance management
- Attendee Segmentation
- Auction Management
- Audience Segmentation
- Badge Management
- Badge Printing
- Barcode / Ticket Scanning
- Barcode Support
- Billing & Invoicing
- Box Office Management
- Calendar Management
- Campaign Management
- Central Reservation System
- Amazon
- 2-Way Messaging
- Account Alerts
- Account Management
- Action Management
- Activity / News Feed
- Activity Log
- Activity Tracking
- Admissions Management
- Alerts / Escalation
- Appointment Management
- Approval Workflow
- Archiving
- Asset Budgeting
- Asset Lifecycle Management
- Asset Management
- Action Management
- Activity Tracking
- Agency Management
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Appointment Management
- Archiving
- Assessments
- Audio / Video Conferencing
- Audit Management
- Auto Dealer
- Auto Dialer
- Auto-Dialing
- Automated Notices
LiveAgent Screenshots
LiveAgent Pricing
Here are the pricing plans for LiveAgent. Choose the plan that best fits your requirements and budget. Get Detailed LiveAgent pricing as per your requirements.
- Live Chat
- E-mail support - Ticketing
- Contact forms
- Forum & Knowledge base
- iPhone/Android app
- Chat satisfaction surveys
- Customer Service
- White Glove Setup
- Everything in Small plan
- Call Center
- 10 departments
- Chat invitations
- Feedback management
- Interactive voice response
- Custom domain hosting
- Event rules
- Time rules
- SLAs
- Everything in Medium plan
- Facebook & Twitter
- WhatsApp account
- 30 departments
- Time tracking
- Gamification
- All features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
LiveAgent Specifications
Get a closer look at the technical specifications and system requirements for LiveAgent. Find out if it's compatible with your operating system and other software.
LiveAgent Comparisons
Compare LiveAgent with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.
LiveAgent Description
Here's the comprehensive description of LiveAgent. Gain a brief understanding of its unique features and exceptional benefits.
Utilize features such as the hybrid ticketing system, reporting, analytics, automation, tags, notes, gamification features or reminders. LiveAgent offers more than 180 help desk features and more than 190 integrations for a competitive price. Say goodbye to lost and unanswered tickets and hello to happy customers. With LiveAgent, customer service is transparent and easy. Try LiveAgent today. Start your free 14-day trial, no credit card required.
We couldn't find a Help Desk software with all the amenities, so we Built our Own.
Like every other software company, LiveAgent started off to solve a prominent issue, to fill in as a good ticketing system for a company. They say "we couldn't find a help desk software with all the amenities, so we built our own." With utmost satisfaction from the software, the decision to source it out to help other customers gave birth to LiveAgent.
SupportCenter, the first version of LiveAgent was started in 2007. In December 2010, the first release of current LiveAgent Multi-channel helpdesk was launched by co-founders Andrej Harsani and Viktor Zeman. It immediately proved to be successful and received great reviews from the customers.
Let's hear more about how live agent succeeded in the long run in this Interview;
Q1) What according to you are the four pillars on which LiveAgent stands upon?
There is only one main pillar - we’ve built LiveAgent on great customer service. After all, how could we sell customer service software, if we didn’t provide an exemplary customer experience?
Q2) How did you hit upon the idea for your Company?
The company started with a completely different product – an affiliate management software called Post Affiliate Pro. After the customer base started growing, the demand for better customer service increased. At that time, we tested multiple solutions available on the market, from which none was sufficient. That’s when we decided to build our own help desk software, and that’s how LiveAgent was born.
Q3) Who do you consider your biggest Competitor and how do you differentiate yourself from them?
Our biggest competitor is Freshdesk, but we feel confident if we put LiveAgent against it. The confidence comes from our customers, from which hundreds switched from Freshdesk to LiveAgent and described this step as a big progress for them. I’m a bit biased when it comes to comparing the two apps, but if you look at the testimonials on LiveAgent’s website, you can see what our clients like or dislike about LiveAgent. There are also independent review platforms for business software, like Software Suggest where you might find insights and comparisons on the solutions.
Q4) How has sales evolved since you first got into the business? What hasn’t changed?
To be honest, we have never really done any outbound sales, nor we had a sales team. Our customers come either from word of mouth, a disappointment of their former solution or software directories. We’ve identified that there improvement options in our sales strategies and are planning to work on those in 2017
Q5) Would you rather be respected or feared?
Respected.
Q6) Think of something you’ve done in the past; what would you have done differently?
I would start building LiveAgent’s online reputation sooner. Before, we let it grow organically. Now we engage with our customers and suggest them, to sum up their experience with LiveAgent proactively.
Q7) How do you approach a decision where people disagree with you?
This varies based on the situation. When I’m totally confident about my decision, I trust it and proceed. When there is doubt, I look for a compromise. I always try to decide on what’s best for the company, but sometimes the decisions are unpopular.
Q8) What do you expect to see over the next 5 to 10 years in the Industry?
I’m expecting a saturation of the market. Potentially, disruption in the ways of including AI and robots.
Q9) What according to you are Do’s and don’t of B2B Prospecting?
Followup, followup, and followup. Don’t forget that B2B sales process is a long-run rather than immediate decision. Use all possible ways of communication to remind yourself to the potential customer. On the other hand, don’t spam your leads. Build and properly design a sales pipeline and stick to it.
Q10) What are your experiences with highs and lows at LiveAgent?
The hardest times I’ve experienced are those, when something is not working as it should I can’t do anything about it. Namely, working in IT, and being dependent on 3rd party server providers – there’s only as much that we can do to prevent an outage or DDoS attacks. On the other hand, I must congratulate our server team – they are doing a great job with online time as high as 99.99% for the last 6 months.
Q11) Lately, more and more Professionals are leaving their cushy and well-paid jobs to follow their passion. What’s your take on this?
Growing B2Bs is my passion so I have no desire to leave my position. As long as I see room for growth – and I see great potential – there is no point of looking elsewhere. I always make decisions and think of the company I work for as it was mine.
Lastly, We would be glad to have your valuable suggestion for the new age Entrepreneurs thriving in the industry today.
If you’re confident about your idea, don’t listen to my previous advice and go ahead and start something and follow your passion.
LiveAgent Resources
LiveAgent Customers
LiveAgent Videos
Overall LiveAgent Reviews
Thinking about using LiveAgent? Check out verified user reviews & ratings based on LiveAgent's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
LiveAgent Pros and Cons
"That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click."
"The most beneficial feature for our company was the shared mailbox which allows an improved overview for the whole team. It makes customer support much more effective."
"That it was easy to use and there wasn't any bugging."
"i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it."
"The LiveAgent IOS App does not satisfy the requirements that we have. Many features are missing, which could be improved to make the app experience better."
"A lot of features promised weren't on it."
Alternatives of LiveAgent
Explore alternative software options that can fulfill similar requirements as LiveAgent. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
LiveAgent FAQs
How much does LiveAgent cost?
The starting price of LiveAgent is ₹ 648/Agent/Month. It has different pricing plans:
- Small : ₹ 648/Agent/Month
- Medium : ₹ 2088/Agent/Month
- All-inclusive : ₹ 3528/Agent/Month
- Enterprise : ₹ 4968/Agent/Month
LiveAgent also provides a free trial to users.
What are the top 5 features for LiveAgent?
The top 5 features for LiveAgent are:
- CRM
- CRM integration
- Email Integration
- Knowledge Management
- Call Center
What type of customer support is available from LiveAgent?
The available support which LiveAgent provides is:
- Phone
- Live support
- Tickets