Are you struggling to find the perfect Live Chat Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of LiveAgent vs. Freshchat all in one place to simplify your decision-making process. LiveAgent is rated 4.8 while Freshchat is rated 5.0.
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Plans and Pricing
Compare pricing of LiveAgent vs Freshchat with the following detailed pricing plan info. LiveAgent comes in 4 packages: Small, Medium, All-inclusive, Enterprise. On the other hand, Freshchat comes in 4 packages: Sprout, Growth, Pro, Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of LiveAgent and Freshchat for better insights.
Awards
LiveAgent and Freshchat have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
Payment Type
Below is the comparison of the starting price and payment method of LiveAgent and Freshchat. You can purchase LiveAgent with Agent/Month payment plans. Whereas, Freshchat provides Per Month payment plans. LiveAgent provides a free trial whereas, Freshchat does not provide a free trial.
Free Trial
Monthly
Onetime(Perpetual license)
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between LiveAgent and Freshchat based on their key features and functionalities to pick the right one for your business.
CRM
CRM integration
Email Integration
Knowledge Management
Call Center
Contact Management
Call Routing
Call Recording
Call Management
Agent Scheduling
Social Media Integration
Agent Scheduling
Assignment Management
Co-Browsing
Customizable Branding
Knowledge Database
Persistent Chat
Proactive Invitations
Shortcut Messages
Visitor Targeting
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
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Overall Ratings
Compare how LiveAgent stacks up against Freshchat in terms of ratings and user experience. Select the Live Chat software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by LiveAgent and Freshchat in Live Chat Software category, we've provided an average user rating for each software below. LiveAgent has 43 reviews while Freshchat has 1 review
easy to use and very helpful customer service tool
Pros
That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click.
Cons
i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it.
Freshchat User experience
Pros
Easy to use, Take a tour feature
Cons
The agent can not close the chat
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Live Chat Software. LiveAgent is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshchat is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Web App
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing LiveAgent with Freshchat. LiveAgent offers Email, Phone, Live Support and Tickets to its customers, while Freshchat provides Email, Phone, Live Support and Training.
phone
live support
tickets
phone
live support
training
phone
tickets
training
Languages Supported
LiveAgent and Freshchat are supported in the following languages.
Arabic
Catalan
Chinese
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Latvian/Lettish
Lithuanian
Macedonian
Malay
Norwegian
Persian
Polish
Portuguese
Romanian
Serbian
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Catalan
Chinese
Dutch
English
Finnish
French
German
Polish
Spanish
Swedish
Turkish
English
Typical Customer
The target customer base of LiveAgent vs Freshchat is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Freelancer
Freelancer
Startups
SMEs
Enterprises
Integrations
Find out which tools LiveAgent and Freshchat integrate with and make the right choice. Get the Live Chat software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
Video
To gain a better understanding of how these LiveAgent and Freshchat work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details LiveAgent and Freshchat and learn how they operate. Explore the company name, its location, and more!
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