In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of LiveAgent versus Freshchat. To get better insight, here’s how users have rated these products. LiveAgent is rated 4.8 while Freshchat is rated 5.0.
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Compare pricing of LiveAgent vs Freshchat with the following detailed pricing plan info. LiveAgent comes in 4 packages: Small, Medium, All-inclusive, Enterprise. On the other hand, Freshchat comes in 4 packages: Sprout, Growth, Pro, Enterprise.
Take a look at the below screenshots and seamlessly compare the user interface of LiveAgent and Freshchat for better insights.
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LiveAgent and Freshchat have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
Below is the comparison of the starting price and payment method of LiveAgent and Freshchat. You can purchase LiveAgent with Agent/Month payment plans. Whereas, Freshchat provides Per Month payment plans. LiveAgent provides a free trial whereas, Freshchat does not provide a free trial.
Free Trial
Monthly
Onetime(Perpetual license)
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between LiveAgent and Freshchat based on their key features and functionalities to pick the right one for your business.
CRM
CRM integration
Email Integration
Knowledge Management
Call Center
Contact Management
Call Routing
Call Recording
Call Management
Agent Scheduling
Social Media Integration
Agent Scheduling
Assignment Management
Co-Browsing
Customizable Branding
Knowledge Database
Persistent Chat
Proactive Invitations
Shortcut Messages
Visitor Targeting
CRM
CRM integration
Performance Management
Appointment Management
Google Analytics
Webmaster & Sitemap
Lead Management
Call Routing
API Integration
Call Recording
Compare how LiveAgent stacks up against Freshchat in terms of ratings and user experience. Select the Live Chat software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by LiveAgent and Freshchat in Live Chat Software category, we've provided an average user rating for each software below. LiveAgent has 43 reviews while Freshchat has 2 reviews
easy to use and very helpful customer service tool
Pros
That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click.
Cons
i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it.
Revitalizing Customer Engagement A Comprehensive Review of Freshchat
Pros
The most impressive aspect of Freshchat is its AI-powered chatbots, which provide instant, efficient customer service round the clock. These bots, combined with real-time messaging, offer personalized customer interactions at scale.
Cons
While Freshchat offers a broad array of features, its user interface can sometimes feel cluttered, making navigation and finding specific functionalities challenging for new users.
24/7 Service at Your Fingertips: Zoho Sales IQ
Pros
Zoho SalesIQ is its ability to capture visitor details and allow you to retarget them for sales or business promotion. Additionally, the easy integration with WhatsApp chat bot and the ability to initiate chat with valuable customers are also impressive features. Overall, Zoho SalesIQ seems to be a versatile and user-friendly tool for businesses looking to engage with their website visitors and grow their sales.
Cons
Zoho could consider adding more advanced targeting and retargeting options, as well as additional integrations with other messaging platforms beyond WhatsApp. Additionally, they could focus on making the interface even more user-friendly and intuitive to help users navigate and utilize the tool more effectively.
Deployment is a crucial factor to consider while buying Live Chat Software. LiveAgent is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshchat is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Web App
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing LiveAgent with Freshchat. LiveAgent offers Email, Phone, Live Support and Tickets to its customers, while Freshchat provides Email, Phone, Live Support and Training.
phone
live support
tickets
phone
live support
training
phone
live support
tickets
training
LiveAgent and Freshchat are supported in the following languages.
Arabic
Catalan
Chinese
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Latvian/Lettish
Lithuanian
Macedonian
Malay
Norwegian
Persian
Polish
Portuguese
Romanian
Serbian
Slovak
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Catalan
Chinese
Dutch
English
Finnish
French
German
Polish
Spanish
Swedish
Turkish
Arabic
Bulgarian
Chinese
Czech
Danish
English
French
German
Greek
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
The target customer base of LiveAgent vs Freshchat is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMBs
Enterprises
Startups
SMBs
Freelancer
Freelancer
Startups
SMBs
Agencies
Enterprises
Find out which tools LiveAgent and Freshchat integrate with and make the right choice. Get the Live Chat software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
Zoho CRM
Zoho Sites
Zoho Desk
Zoho Campaigns
Zoho Mail
Zoho Assist
Zoho Flow
WordPress
Facebook Messenger
Telegram
Blogger
Unbounce
Wix
Shopify
Mailchimp
Clearbit
Salesforce
Google Analytics
Kissmetrics
Haptik
To gain a better understanding of how these LiveAgent and Freshchat work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details LiveAgent and Freshchat and learn how they operate. Explore the company name, its location, and more!
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