In search of the ideal Cloud Telephony Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Exotel versus Knowlarity. To get better insight, here’s how users have rated these products. Exotel is rated 4.2 while Knowlarity is rated 3.5.

Plans and Pricing

Compare pricing of Exotel vs Knowlarity with the following detailed pricing plan info. Exotel comes in 3 packages: Dabbler, Believer, Influencer. On the other hand, Knowlarity comes in 3 packages: Advance Plan, Premium Plan, Premium Plus Plan.

Dabbler
$ 139

Per 3 Months

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Believer
$ 278

Per 12 Months

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Influencer
$ 687

Per 12 Months

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Advance Plan
$ 233

Per Year

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Premium Plan
$ 475

Per Year

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Premium Plus Plan
$ 833

Per Year

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Basic
$ 20

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Exotel and Knowlarity for better insights.

Awards

Exotel and Knowlarity have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.

Exotel Award
Exotel Award
Exotel Award
Payment Type

Below is the comparison of the starting price and payment method of Exotel and Knowlarity. You can purchase Exotel with Per 3 Months payment plans. Whereas, Knowlarity provides Per Year payment plans. Exotel provides a free trial whereas, Knowlarity does not provide a free trial.

Free Trial

Yearly

Free Trial

Monthly

Yearly

Transaction

Free Trial

Monthly

Yearly

Features

Compare between Exotel and Knowlarity based on their key features and functionalities to pick the right one for your business.

Email Marketing / SMS Marketing

Multiuser Login & Role-based access control

SMS

Lead Management

IVR and Dial Groups

Call Routing

Customisable Welcome Greeting

Multiple Extension

Complete Messaging Platform

API Integration

Call Logs

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Call Management

Caller ID

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

VoIP

Lead Capture

Campaign Management

Automatic Call Distribution

Computer Telephony

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Queuing

Analytical Reports

Custom Sender ID

Outgoing Call Tracking

Unlimited Concurrent Calls

IVR System

Power Dialer

Usage Reporting

Callback Scheduling

IVR (Interactive Voice Response)

Live Chat

Offline Response Collection

Auto-Dialing

Auto Dialer

Call Barging

Call Conference

Virtual Assistant

On-Demand Communications

Text Messaging

Application Access Control

Scheduled Messaging

Voice Customization

SIP Trunking

Contextual Guidance

Call analytics and insights

IVR (Interactive Voice Response) system

Automatic Call Distribution (ACD)

Speech-to-Text Conversion

Virtual Assistant Integration

Call Authentication and Verification

Power Dialing

VoIP Calling

Real-time Call Monitoring and Quality Assurance

Agent Performance Tracking and Analytics

API Integration for Customization and Extensibility

Auto Call Distribution

Call Analytics and Performance Dashboards

API Integration for CRM and other systems

Call Transfer to Live Agents

Skill-based Routing

Communications Platform as a Service (CPaaS)

Business Phone Number

Contact center analytics

Contact center sentiment analysis

Smart DID Routing

Sticky Agent

Business VoIP

Cloud PBX

PBX Phone Systems

SIP Trunk

Cloud Communication Platform

IVR

Virtual Phone Number

Contact Center as a Service (CCaaS)

Read More

CRM integration

Multiuser Login & Role-based access control

Mobile App

Lead Management

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Multiple Extension

Multiple Accessline

API Integration

Call Recording

Call Logs

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Call Management

Real Time Reporting

Dashboard

Caller ID

Conferencing

Auto-Dialer

Call Monitoring

Inbound Reporting

Outbound Reporting

Telemarketing Management

Progressive Dialer

Outgoing Call Tracking

Call Reporting

International Numbers

IVR System

Outgoing SMS

Read More

Document Management

Project Management

Task Management

Contact Management

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Call Logging

Virtual Call Center

Version Control

Video Call Recording

Mobile Access

Audio / Video Conferencing

Chat / Messaging

Call Transfer

Call List Management

Virtual Extensions

Web Conferencing

Employee Directory

Read More
Still Confused to find the best software?
Overall Ratings

Compare how Exotel stacks up against Knowlarity in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.

Feature Feature 4.2

Feature

Out of 5

Ease of use Ease of use 4.2

Ease of use

Out of 5

Value for money Value for money 4.2

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

Feature Feature 3.8

Feature

Out of 5

Ease of use Ease of use 3.5

Ease of use

Out of 5

Value for money Value for money 3.5

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Exotel and Knowlarity in Cloud Telephony Software category, we've provided an average user rating for each software below. Exotel has 5 reviews while Knowlarity has 4 reviews

Soumya

We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.

Pros

It has helped us manage our calls in the best possible and effectiveway.

Cons

Sometimes the international calls get disconnected.

Read all 5 reviews
Shankar Ram

Not a SaaS company but a services one run by incompetent staff at every level

Pros

Their claim of stability and API

Cons

Actually reality where nothing is plug and play and everything is riddled with issues

Read all 4 reviews
Willie Carter

It is an excellent office tool for my business

Pros

All the necessary things I need for communicating and working within my office.

Cons

Nothing needs to be changed but I will give notice if I have any suggestions in the future.

Read all 1 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Cloud Telephony Software. Exotel is available on Web App desktop platforms. Knowlarity is available on Web App desktop platforms and IOS, Android mobile platforms.

Web App

Web App

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Exotel with Knowlarity. Exotel offers Email, Phone, Training and Tickets to its customers, while Knowlarity provides Email, Phone, Live Support, Training and Tickets.

email

phone

training

tickets

phone

email

live support

tickets

training

email

Languages Supported

Exotel and Knowlarity are supported in the following languages.

English

Hindi

English

English

Typical Customer

The target customer base of Exotel vs Knowlarity is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMBs

Agencies

Enterprises

Freelancer

Startups

SMBs

Agencies

Enterprises

Startups

SMBs

Agencies

Integrations

Find out which tools Exotel and Knowlarity integrate with and make the right choice. Get the Cloud Telephony software that connects with your preferred apps for best results!

Hubspot

Freshdesk

Shopify

Zendesk

Google Hangouts

Zoho Desk

Zoho CRM

Truecaller

Zoho Bigin

Leadsquared

Salesforce

Kapture CRM

Clevertap

Bitrix24

EngageBay

Hubspot

Zapier

Freshdesk

LeadSquared

Vtiger

SalesForce

Zendesk

Nimble

Pipedrive

ZohoCrm

ZohoDesk

(Not Provided by Vendor)

Video

To gain a better understanding of how these Exotel and Knowlarity work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Exotel and Knowlarity and learn how they operate. Explore the company name, its location, and more!

Company Name :

Exotel Techcom Pvt Ltd

Headquarter :

Bangalore

Website :

Visit Website

Company Name :

Knowlarity Communications Pvt. Ltd

Headquarter :

Gurgaon

Website :

Visit Website

Company Name :

8x8, Inc

Website :

Visit Website

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