What is Kapture CX?
B2B omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones.
Kapture CX Starting Price
$ 21/User/Month/Billed Annually

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Key Features of Kapture CX
Here are the powerful features that make Kapture CX stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Customer Support
- Knowledge Management
- On-Demand (SaaS)
- Mobile App
- Self Service Portal
- Surveys & Feedback
- Dashboard
- Call Center Management
- Ticket Management
- Real Time Analytics
- Import & Export Data
- Customization
- Multi-Channel Communication
- Omnichannel Communication
- Integrations
- Third Party Integration
Kapture CX Pricing
Here are the pricing plans for Kapture CX. Choose the plan that best fits your requirements and budget. Get Detailed Kapture CX pricing as per your requirements.
- Omnichannel Ticketing
- Auto-assign Tickets
- SLA Management
- Data Import
- Scheduled Reports
- Detailed Dashboards
- Complete Customer 360 Overview
- Includes Essential, Plus
- Water-tight Ecommerce Integrations
- Comprehensive Reports & Analytics
- Social Media Integrations
- Mobile App
- Chat
- Knowledge Base
- 24x7 Support
- Workflow Management
- Dedicated Account Manager
- Omnichannel Ticketing
- Auto-assign Tickets
- SLA Management
- Includes Professional, Plus
- Custom Reporting
- Sandbox
- IP Whitelisting
- Custom Dashboards
- Enhanced Self-Serve with multi-lingual capability
- Complete Contact Management
- Customized Ticket Disposition
- Complete Workflow Management
- Dedicated Account Manager
Kapture CX Specifications
Get a closer look at the technical specifications and system requirements for Kapture CX. Find out if it's compatible with your operating system and other software.
Kapture CX Comparisons
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Kapture CX Description
Here's the comprehensive description of Kapture CX. Gain a brief understanding of its unique features and exceptional benefits.
Kapture is an Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones.
Kapture’s teams and technology are built ground up and focus on the most important factor - the customer. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.

CRMs or Customer Relationship Management software are specialized tools to assist organizations with lead generation, marketing campaigns and customer support. Several organizations use CRM for better market penetration, understanding customers and forecasting sales. However, most CRMs lack the flexibility, finesse and scalability needed to help organizations take care of their unique needs.
KaptureCRM is a new-age software that uses the latest technology to assist modern organizations to tackle unique challenges and emerge victoriously. It uses machine learning to automate customer support and provide organizations with a hassle-free experience.
In Conversation with Mr. Sheshgiri Kamath CEO of Kapture CRM
We are elated to have interviewed Mr. S. Kamath, the CEO, and Co-Founder of KaptureCRM, and know about his and his company's journey so far.
Here's an excerpt from the interview:
A warm welcome from SoftwareSuggest Mr. Kamath. Our readers are keen to know what prompted you to create Emamgage? Tell us about your journey so far.
Well, back in 2011, I co-founded Kapture CRM along with Pearl Tewari (Vice President) and Vikas Garg (CTO). We were aware of the many problems faced by enterprises in the customer support sector, and we had a solution for it. The three of us were very excited about our new venture as the CRM space was (and still is) brimming with lots of opportunities. Over the years, we’ve got the chance to observe the changing trends in consumer behavior and learn from them. It has been a wonderful, rewarding journey since then.
As first-generation entrepreneurs, we have faced and overcome quite a few challenges. With a talented team in place, 500+ customers, and 12 countries later, Kapture continues to be the preferred CRM choice among customer-centric enterprises.
What differentiates you from your competitors, given that CRMs are abundant in the market today?
Yes, there are quite a few players (big ones) in the CRM sector. However, Kapture CRM is a unique, next-generation customer support automation platform powered by advanced technologies such as machine learning. We take pride in paying attention to the needs and requirements of every single client of ours to ensure that they’re getting the best of Kapture CRM. Our dedicated account managers work closely with enterprises to help with the required customizations and configurations.
How have CRM solutions evolved in the past few decades?
Our integrations with 1000+ commonly used applications and a simple UI also set us apart from our competitors. Kapture CRM’s assisted implementation cycles are quick and efficient. These are just a few of the differentiating factors
With the advent of digital transformation, CRM platforms are fast adapting to changing customer experience trends. CRM solutions are no longer just about ticket management. It is now being leveraged by companies to systemize and optimize customer engagement, data management, and support automation.
CRM solutions such as Kapture have evolved over the years to understand customers, their needs, and serve them accordingly. Enterprises are increasingly taking advantage of CRMs to forecast customer purchase patterns and ultimately deliver the most delightful customer experiences.
How has Covid-19 impacted your business, and what is your strategy moving forward in the new normal?
2020 has been a very unusual, adventurous year for us. The widespread outbreak of the pandemic demanded an unprecedented transition to remote work, almost overnight. This has been a crucial time for all of us. Kapture CRM has been helping enterprises around the world to manage their remote sales and support teams without compromising on security or productivity levels.
We look forward to keeping up with the “new normal” and provide enterprises with all the tools required to build strong relationships with their customers. As times and trends change, we’ll be ready to adapt and improvise.
KaptureCRM provides solutions based on the industry and organization type. Tell us more about how the customizations work.
Businesses of different sizes across different industries have varied CRM needs. This depends on the customer base, the product, or even specific demographics. We at Kapture take time to understand the business workflow and the requirements of every customer of ours. We then help them take their customer support to the next level by providing them with all the tools they need.
Enterprises from certain dynamic industries like travel and hospitality require more integrations than the rest, while durable consumer enterprises may require customizations. Kapture takes time to configure the product as per their requirements.
What is the biggest learning you have gained from your journey so far?
Over the years, the team at Kapture has learned the value of customer input and feedback. We can keep up with the constantly changing customer needs and trends because of the insightful input in all these years.
Another important lesson we have learned is to. In this heavily competitive market, it’s important to focus on the end goal, be open to changes, and get complete clarity on what exactly it is that your enterprise is bringing to the table.
What advice do you have for young entrepreneurs starting out in this field?
A piece of advice I’d like to give young entrepreneurs entering this industry is not to get intimated or overwhelmed by the massive companies in the competition. There is a lot that these behemoths lack that newer CRM enterprises are offering; both in terms of technology and service.
What is your vision and plan for taking KaptureCRM to greater heights in the next 5 years?
In the next five years, we plan on scaling our operations and expand our presence in additional markets. We already have strong footprints in the Philippines, the US, Singapore, etc. We’d like to expand our presence to other countries with growing CRM needs.
Furthermore, we are planning to grow our revenue 10x.
What motivates and strengthens you to keep up with the competition?
The technology that we work with is very impressive. The new capabilities of machine learning and artificial intelligence (AI) always motivate us to move ahead and figure out new ways of serving customers better. Plus, as I mentioned earlier, the changing trends in consumer behavior helps us look forward to further advancements in the technology we use.
What are your projections for 2021 when it comes to the CRM Software Industry, especially given the COVID-19 situation?
Remote customer support is a massive transformation that has been taking place, and I presume it will continue for a long time. Apart from that, hyper-personalized customer experiences will be a new trend in 2021, in my opinion.
Kapture CX Videos
Overall Kapture CX Reviews
Here's our unbiased review of Kapture CX. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Kapture CX Pros and Cons
"Custom workflows"
"Easy to use"
"User friendly software Cost effective Completely customisable software In house implementation team with 24/7 customer support"
"Handling chats and chatbots"
"Some time feel boring"
"On time they address our issues and go live period is less. hence there cannot be any cons"
11 Kapture CX Reviews
Hear directly from customers who have used Kapture CX. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Sunil K.
Program Manager
Used the software for : 2+ years (Daily)
Company Size :51-200 employee
Most Customizable CRM
This is one of those CRMs that can be customized for your business. The team is skilled and understands the company needs to tailor the workflow basis the inputs given. In addition, the omnichannel supported platform brings all the customer apps into one contact center management browser.
Kapture CX Mobile App Experience
Kapture CX After Sales Service Rating
What do you like best about Kapture CX?
Custom workflows
What do you dislike about Kapture CX?
Handling chats and chatbots
What features is Kapture CX currently missing?
OTG training of chatbot
Ritu
Used the software for : 1-2 years
Company Size :51-200 employee
The platform is packed with features & very easy to handle. All features in one place.
The platform is packed with features to help anyone who wants to simplify delivery in a business or industry segment (such as a company that doesn't wantto advertise). All features in one single platform, ticketing system, customer support chat, assigning task to other teams, company don't need to have other software's or tools for other activities. Ticket management service is very friendly and easy-to-use interface. Customization, Chat system, API Integrations.
Priyanshu R.
Used the software for : Less than 6 months
Company Size :51-200 employee
CRM review
In long run It is good . It helps me and my team a lot in CRM .this software makes our CRM work very easy thanks to developers and team of creators
What do you like best about Kapture CX?
Easy to use
What do you dislike about Kapture CX?
Some time feel boring
sowmya
Used the software for : 2+ years
Company Size :51-200 employee
Worth the cost, User friendly software
We chose Kapture CRM after a long evaluation process. The software is easy to use and is very intuitive as well. It has greatly helped us in automating and simplifying our customer support processes. Ticket management and field force automation are some of the important areas where Kapture has helped us.
Kapture CX Mobile App Experience
Kapture CX After Sales Service Rating
What do you like best about Kapture CX?
User friendly software Cost effective Completely customisable software In house implementation team with 24/7 customer support
What do you dislike about Kapture CX?
On time they address our issues and go live period is less. hence there cannot be any cons
Do you think Kapture CX delivers value for the money spent?
Yes
Are you satisfied with Kapture CX features?
Yes
Did implimentation of Kapture CX was easy?
Yes
What features is Kapture CX currently missing?
There is no such
Manoj
Business Development Manager
Used the software for : More than 1 year
Company Size :11-50 employees
Good CRM with many features
Best CRM for Field Sales, Can track our field sales representative. The check in and check out feature helps in fruitful meetings. The field agents can add their expenses related to work in the app itself
What do you like best about Kapture CX?
Mobile CRM, Attendance markings
What do you dislike about Kapture CX?
None
Alternatives of Kapture CX
Explore alternative software options that can fulfill similar requirements as Kapture CX. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Kapture CX FAQs
How much does Kapture CX cost?
The starting price of Kapture CX is $ 21/User/Month/Billed Annually. It has different pricing plans:
- Essential : $ 21/User/Month/Billed Annually
- Professional : $ 42/User/Month/Billed Annually
- Enterprise : $ 69/User/Month/Billed Annually
The details of Kapture CX’s free trial have not been shared by the vendor.
What are the top 5 features for Kapture CX?
The top 5 features for Kapture CX are:
- Customer Support
- Knowledge Management
- On-Demand (SaaS)
- Mobile App
- Self Service Portal