What is Kapture CX?

B2B omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones.

Pricing

Kapture CX Starting Price

$ 21/User/Month/Billed Annually

Awards
Kapture CX Award

Our Awards and Recognition

More Awards
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Kapture CX Screenshots

Key Features of Kapture CX

Here are the powerful features that make Kapture CX stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Amazon
  • 2-Way Messaging
  • Account Alerts
  • Account Management
  • Action Management
  • Activity / News Feed
  • Activity Log
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Appointment Management
  • Approval Workflow
  • Archiving
  • Asset Budgeting
  • Asset Lifecycle Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Scans
  • Availability Management
  • Backlog Management
  • Backup Management
  • Bandwidth Monitoring
  • Barcoding / RFID
  • Baseline Manager
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • Brainstorming
  • Calendar Management
  • Call Center
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Campaign Management
  • Campaign Tracking
  • Canned Responses
  • Capacity Monitoring
  • Case Management
  • Cataloging/Categorization
  • Change Calendar
  • Change Management
  • Change Planning
  • Channel Attribution
  • Channel Management
  • Chargeback Tracking
  • Chat / Messaging
  • Check-in / Check-out
  • Churn Management
  • CMDB
  • Collaboration
  • Commercial Properties
  • Commission management
  • Communication Management
  • Community Forums
  • Community Management
  • Complaint Classification
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Content Syndication
  • Contract Lifecycle Management
  • Contract Management
  • Contract Negotiation
  • Corrective Actions (CAPA)
  • Cost Tracking
  • Curriculum Management
  • Customer Complaint Tracking
  • Customer DataBase
  • Customer Engagement
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Support Tracking
  • Customizable Branding
  • Dashboard
  • Data Integration
  • Data Matching
  • Data Visualization
  • Decision Tree
  • Depreciation Management
  • Depreciation Tracking
  • Device management
  • Device Targeting
  • Discussion Boards
  • Discussion Threads
  • Dispatch Management
  • Dispatching
  • Disposal Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Archiving
  • Email Distribution
  • Email Integration
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Employee Database
  • Enrollment Management
  • Equipment Management
  • Equipment Tracking
  • Escalation Management
  • Event Logs
  • Event-Based Notifications
  • Expiry Notifications
  • Feedback Collection
  • Feedback Management
  • Field Sales Management
  • File Transfer
  • Filtering
  • Financial Aid Management
  • Fixed Line Compatibility
  • Forms Management
  • FTP Monitoring
  • GDPR Compliance
  • Geo Targeting
  • Government Contracts
  • Hardware Inventory
  • Help Desk Management
  • Impact Management
  • Inbound Call Center
  • Inbox Queue Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Instant Retrieval
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Interactive Voice Response
  • Internal Cost Allocation
  • Internet Usage Monitoring
  • Inventory control
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • IT Asset Management
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Known Issue Management
  • Lead Management
  • License Management
  • Live Chat
  • Location Tracking
  • Macros
  • Maintenance Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Manual Dialer
  • Mass Notifications
  • Message Personalization
  • Mobile Access
  • Mobile Notifications
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Patch Deployments
  • Multiple Brands Products
  • Network Monitoring
  • Network Wide Management
  • Newsletter Management
  • Notes Management
  • Notification Scheduling
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Activation
  • Online Forums
  • Opportunity Management
  • Outbound Call Center
  • Patch Management
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-built Templates
  • Pre-configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Predictive Modeling
  • Preventive Maintenance
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Push Notifications
  • QR Codes
  • Quality Assurance Management
  • Queue Management
  • Queue Manager
  • Quotes/Estimates
  • Real Time Chat
  • Real Time Editing
  • Real Time Monitoring
  • Real-time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Mapping
  • Release & Deployment Management
  • Release Management
  • Remediation
  • Remote Access
  • Remote Protection
  • Remote Systems Monitoring
  • Reporting/Analytics
  • Requirements Review
  • Requisition Management
  • Residential Properties
  • Response Management
  • ROI Tracking
  • Root-Cause Diagnosis
  • Routing
  • Saas helpdesk software
  • Sales Forecasting
  • Scenario Planning
  • Scheduled Messaging
  • Scheduling
  • Screen Sharing
  • Search
  • Self Service Portal
  • Self-service automation
  • Sell Side (Customers)
  • Sentiment Analysis
  • Server Monitoring
  • Server Performance
  • Service Automation
  • Service Catalog
  • Service Catalog Management
  • Service Desk (ITIL ITSM)
  • Service History
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Shared Inboxes
  • Shared Mailboxes
  • Signature Management
  • SLA Management
  • SLA Monitoring
  • Social Media Integration
  • Social Media Metrics
  • Social Media Monitoring
  • Software Inventory
  • Software License Management
  • Software Metrics
  • Spam Blocker
  • Specialty Contracts
  • Supplier Management
  • Survey Management
  • Task automation
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text to Speech
  • Third Party Integration
  • Ticket Automation
  • Ticket Management
  • Ticket/Issue Tracking
  • Ticketing system
  • Time Clock
  • To-Do List
  • Transaction Monitoring
  • Transfers/Routing
  • Trend Analysis
  • Troubleshooting Reports
  • Two-Way Communication
  • Uptime Monitoring
  • Uptime Reporting
  • Usage Reporting
  • Usage Tracking / Analytics
  • User Activity Monitoring
  • Vegetation Mapping
  • Vendor Management
  • Version Control
  • Video Content
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Notifications
  • Voice Customization
  • Voice Mail
  • Warranty Management
  • Warranty Tracking
  • Web Threat Management
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking
  • Whitelisting / Blacklisting
  • Work order management
  • Workflow Automation
  • Workflow Management
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  • 1-click installationWorks with GoogleApps
  • A/B Testing
  • Access control
  • Access Controls/Permissions
  • Access Monitoring
  • Account Alerts
  • Account Based Marketing
  • Account Management
  • Accounting
  • Accounting Integration
  • Accounts payable
  • Accounts Receivable
  • Action Item Tracking
  • Actionable Segmentation Enhancements
  • Actionable Telematics
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Advertising Campaigns
  • Advocate Management
  • AI Recommendations
  • Alerts / Escalation
  • Allocation
  • Alumni Management
  • Analytics
  • Analytics/ROI Tracking
  • Annotations
  • Application Management
  • Appointment Management
  • Appointment Reminders
  • Approval Process Control
  • Approval Workflow
  • Archiving
  • Archiving & Retention
  • Assessment Generation
  • Asset Management
  • Assignment Management
  • Assisted Living
  • Attendance management
  • Attendance Tracking
  • Attendee Management
  • Audience Segmentation
  • Audience Targeting
  • Audio Content
  • Auto Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Formatting
  • Automatic Player Updates
  • Automatic Re-ordering
  • Automation Templates Enhancements
  • Automotive Calculated Insights
  • Automotive Data Bundle
  • Automotive Loan and Lease Console
  • Background Screening
  • Backorder Management
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Barcode Scanning
  • Barcoding / RFID
  • Benchmarking
  • Bill Audit
  • Bill Database
  • Bill Importing
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Inquiry Manager
  • Billing Portal
  • Blended Call Center
  • Box Office Management
  • Budgeting & Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Sharing
  • Campaign Analysis
  • Campaign Management
  • Campaign Personalization
  • Campaign Segmentation
  • CAN SPAM Compliance
  • Candidate Tracking
  • Canned Responses
  • Capacity Planning
  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Case Notes
  • Catalog Management
  • Cataloging/Categorization
  • Centralized Inbox
  • Channel Management
  • Chapter Management
  • Check-In Manager
  • Claims Management
  • Claims Processing
  • Class Management
  • Clean Energy Program Management
  • Client / Property Matching
  • Client database
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Cloud Computing
  • Cold calling
  • Collaboration
  • Collaborative Writing
  • Collections Management
  • Comment Moderation
  • Commission management
  • Committee Management
  • Communication Management
  • Communication Tracking
  • Community Management
  • Complaint Monitoring
  • Completion Tracking
  • Compliance Tracking
  • Concessions Management
  • Conferences/Conventions
  • Connected Vehicle Visualization
  • Consent Management
  • Contact Database
  • Contact Discovery
  • Contact Import/Export
  • Contact Management
  • Contact Manager
  • Content analytics
  • Content Management
  • Content marketing
  • Content repository
  • Content Scheduling
  • Content Syndication
  • Contextual Targeting
  • Contingency Billing
  • Contract Management
  • Contribution Tracking
  • Conversion Tracking
  • Cost Tracking
  • Create Subtasks
  • CRM
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer Advocacy
  • Customer Communications Management
  • Customer DataBase
  • Customer Management
  • Customer Profiles
  • Customer Review Platform
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Surveys
  • Customer Targeting
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable invoices
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis
  • Data Enrichment
  • Data Extraction
  • Data Integration
  • Data Management
  • Data Mapping
  • Data Modeling
  • Data Security
  • Data Source Connectors
  • Data Source Integrations
  • Data Visualization
  • Deal Management
  • Delivery Management
  • Demographic Data
  • Dependency Management
  • Deployment Management
  • Developer API
  • Digital Asset Management
  • Discount Management
  • Discussion Boards
  • Distributed Call Recording
  • Distribution Management
  • Distributor Management
  • Document Assembly
  • Document Indexing
  • Document Management
  • Document Retention
  • Document Storage
  • Donor Management
  • Donor Targeting
  • Drag & Drop
  • Drill Down
  • Drip Campaigns
  • Due date tracking
  • Dues Management
  • Dunning Management
  • Dynamic content
  • E-forms
  • Einstein Copilot
  • eLearning Authoring Tools
  • Election Management
  • Electronic Signature
  • Email Integration
  • Email Marketing
  • Email Marketing / SMS Marketing
  • Email Response Control
  • Email Templates
  • Employee Database
  • Employee Management
  • EMR/EHR
  • Energy Price Analysis
  • Engagement Monitoring
  • Enhanced Local Listings
  • Enterprise Asset Management
  • Enterprise Sales Management Enhancements
  • ERP
  • Escalation Management
  • Estimates & Invoices
  • Event Management
  • Event Triggered Actions
  • Event Triggered Email
  • Event-Based Notifications
  • Expense Management
  • Expense Tracking
  • Experience Management
  • Facility Scheduling
  • Feedback Collection
  • Field Sales Management
  • Field service management
  • File Sharing
  • Financial CRM
  • Financial Engagement
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Food & Beverage Management
  • Forecasting
  • Form Builder
  • Forms Management
  • Full Text Search
  • Functions / Calculations
  • Fundraising Management
  • Gamification
  • GDPR Compliance
  • General Admission
  • Geo Targeting
  • Gift Card Management
  • Goal Tracking
  • Goals / Quota Management
  • Group Posting
  • Group Scheduling
  • Healthcare CRM
  • Help Desk
  • Home Health Enhancements
  • Hourly billing
  • Household Tracking
  • HR Management
  • Image Editor
  • Image Library
  • Import / Export Management
  • Inbound Call Center
  • Inbound Reporting
  • Incident Management
  • Influence Tracking
  • Initial Assessments
  • Inquiry Management
  • Instant Retrieval
  • Insurance Rating
  • Interaction Tracking
  • Interactive
  • Interactive Voice Response
  • Internal Chat Integration
  • Internal HR
  • Interoperability Enhancements
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Invoice
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • IT Asset Management
  • IVR / Voice Recognition
  • Job Board Posting
  • Job Scheduling
  • Jobs Board
  • Kanban Board
  • Key Performance Indicators
  • Kiosk Ticketing
  • Kitting
  • Knowledge Base
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • KPIs
  • Landing Pages
  • Landing Pages/Web Forms
  • Law Firms
  • Law Practice Management
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Enrichment
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • Legal CRM
  • Life Sciences
  • List Management
  • Live Chat
  • Load Forecasting
  • Loan Origination
  • Loyalty Program
  • Mailing list management
  • Maintenance Management
  • Maintenance Scheduling
  • Manage Quotations
  • Manage Tasks
  • Manual Dialer
  • Manufacturing CRM
  • Mapping
  • Marketing Analytics
  • Marketing Automation
  • Marketing Automation Integration
  • Marketing Collateral
  • Marketing Management
  • Marketing Reports
  • Mass Email
  • Media Library
  • Medical History Records
  • Meeting Management
  • Member Communities
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member types
  • Membership Database
  • Membership Management
  • Membership Renewals
  • MES
  • Meter Tracking
  • Mobile Access
  • Mobile App
  • Mobile Optimized Emails
  • Mobile Payments
  • Mobile Ticketing
  • Mobile Time Tracking
  • Mortgage and Loans
  • Mortgage CRM
  • MRP
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Currency
  • Multi-Facility
  • Multi-Location
  • Multi-Provider Practice
  • Multi-Screen Support
  • Multi-Site Management
  • Multi-Store Management
  • Multiple Billing Rates
  • Multiple Site Management
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Offline Time Tracking
  • OLAP
  • Omnichannel Communication
  • On-Demand (SaaS)
  • Onboarding
  • Online Booking
  • Online Calendar
  • Online Giving
  • Online invoicing
  • Online Payment Processing
  • Online payments
  • Online Registration
  • Online Reviews
  • Online Store
  • Online Ticketing
  • Onsite Ticketing
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Pageview Tracking
  • Partner Cloud (VAR or Service Provider)
  • Patient Communications
  • Patient Management
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pharma CRM
  • Pharmaceutical and Biotech
  • Phone & Video Calls
  • Physician Management
  • PIA / DPIA
  • Pipeline Management
  • Pledge Management
  • Plug-And-Play Integration
  • Point of Sale (POS)
  • Policy Management
  • Political Advocacy
  • Post Management
  • Post Scheduling
  • Predictive Analytics
  • Predictive Dialer
  • Presales
  • Pricing Management
  • Print-at-Home
  • Private Cloud
  • Private Dashboards
  • Private Equity
  • Proactive Chat
  • Process Mapping
  • Process Modeling & Designing
  • Product Catalog
  • Product configurator
  • Product Database
  • Products & Price Books
  • Profitability Analysis
  • Program Management
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project billing
  • Project Management
  • Promotion Transfer
  • Promotions Management
  • Prompt Builder
  • Property Alerts
  • Property Database
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Public Dashboards
  • Purchase Order Management
  • Purchasing
  • Quality Control
  • Quality Management
  • Queue Management
  • Quote Management
  • Quotes / Proposals
  • Quotes/Estimates
  • Quotes/Proposals
  • Real Time Analytics
  • Real-time Chat
  • Receipt Management
  • Recommendation Engine
  • Recording Bookmarking
  • Recruiting Firms
  • Recruitment Management
  • Recurring Appointments
  • Recurring Billing
  • Recurring Giving
  • Recurring Issues
  • Recurring/Subscription Billing
  • Reference Checking
  • Referral Source Tracking
  • Referral Tracking
  • Reimbursement Management
  • Relationship Tracking
  • Remote Display Management
  • Remote Document Access
  • Report Export
  • Reporting & statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Response Management
  • Restaurant POS
  • Resume Parsing
  • Resume Search
  • Retail POS
  • Returns Management
  • Review Monitoring
  • Reviews Management
  • RFP Management
  • Ringless Voicemail Drop
  • Risk Management
  • Room Block Management
  • Rules-Based Workflow
  • Safety Management
  • Sales
  • Sales Agreement Enhancements
  • Sales Dashboards & Reports
  • Sales Force Automation
  • Sales Forecasting
  • Sales Intelligence
  • Sales Management
  • Sales pipeline management
  • Sales Pipeline Tracking
  • Sales Quotes
  • Sales Reports
  • Sales Tracking
  • Scheduled / Automated Reports
  • Scheduling
  • Scheduling & Appointments
  • Scorecards
  • Screen Sharing
  • Search
  • Search Marketing
  • Search/Filter
  • Season Tickets
  • Segmentation
  • Self Service Portal
  • Sensitive Data Identification
  • Sentiment Analysis
  • SEO Management
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Single Provider Practice
  • Small Group Management
  • Social CRM
  • Social Marketing
  • Social Media Integration
  • Social media management
  • Social Media Metrics
  • Social Media Monitoring
  • Social Media Promotion
  • Solution Management
  • Source Tracking
  • Special Order Management
  • Spend Control
  • Staff Management
  • Strategic Planning
  • Subscriber Management
  • Supplier and Purchase Order Management
  • Supplier Management
  • Supply Chain Management
  • Survey Management
  • Surveys & Feedback
  • Target Account Identification
  • Task Management
  • Tax Calculator
  • Tax Forms
  • Tax Management
  • Team Assignments
  • Team Management
  • TeamChat
  • Telemarketing Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Text Editor
  • Text Messaging
  • Third Party Integration
  • Third party integrations
  • Ticket Brokering
  • Ticket/Issue Tracking
  • Ticketing
  • Time & Expense Tracking
  • Time Management
  • Time on Site Tracking
  • Time Planning
  • Time Tracking
  • TMF API Enhancements
  • Traceability
  • Tradesman Job Management
  • Training Management
  • Transaction Dispute Management Enhancements
  • Transportation Dispatch
  • Treatment Plans
  • Trend / Problem Indicators
  • Trend Analysis
  • Trust Accounting
  • User Interaction Tracking
  • Vendor Management
  • Version Control
  • Video Content
  • VIN Lookup
  • VIP & Discount Tickets
  • Visitor Identification
  • Visual Analytics
  • Visual Editor
  • Voice & Data Integration
  • VoIP
  • Volunteer Management
  • Warehouse Management
  • Web Forms
  • Website Management
  • Website Personalization
  • Website Visitor Tracking
  • Widgets
  • Work order management
  • Workflow Automation
  • Workflow Configuration
  • Workflow Management
  • WYSIWYG Email Editor
  • WYSIWYG Rich Text Editing
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  • Activities Booking
  • Activity Registration
  • Artist Management
  • Attendance management
  • Attendee Segmentation
  • Auction Management
  • Audience Segmentation
  • Badge Management
  • Badge Printing
  • Barcode / Ticket Scanning
  • Barcode Support
  • Billing & Invoicing
  • Box Office Management
  • Calendar Management
  • Campaign Management
  • Central Reservation System
  • Class Registration
  • Concessions Management
  • Confirmation/Reminders
  • Contact Management
  • Contract Management
  • Contribution Tracking
  • Credential Management
  • CRM
  • Customer DataBase
  • Customer Management
  • Data Import / Export
  • Data Synchronization
  • Discount/Coupon Management
  • Dispatch Management
  • Donor Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Registration
  • Fixed Route Management
  • Fleet / Equipment Management
  • Form Builder
  • Fundraising Management
  • GDS / OTA Integration
  • General Admission
  • Grant Management
  • Group Management
  • Group Registration
  • Guest List Management
  • Guest List Search
  • Itinerary Creation
  • Kiosk Ticketing
  • Landing Pages / Web Forms
  • Lead Capture
  • Load Management
  • Marketing Management
  • Membership Management
  • Mobile Ticketing
  • Multi-Event Management
  • Multiple Route Support
  • Online payments
  • Online Registration
  • Online Ticketing
  • Onsite Printing
  • Onsite Registration
  • Onsite Ticketing
  • Order Management
  • Payment Processing
  • Pledge Management
  • POS
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quote Management
  • Recognition Management
  • Recurring Giving
  • Refund Automation
  • Registration Management
  • Remote Access
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Routing
  • Scheduling
  • Season Tickets
  • Self Check-in
  • Social Media Promotion
  • Staff Scheduling
  • Surveys & Feedback
  • Ticket / Order Fulfillment
  • Ticket Brokering
  • Ticket Scanning
  • Touch Screen
  • Training Management
  • Transportation Management
  • Usage Reporting
  • Vendor Management
  • VIP
  • Volunteer Management
  • Volunteer Profiles
  • Wait List Management
  • Wireless Internet Access
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  • 360 Degree Feedback
  • Activities Booking
  • Booking Notes
  • Commenting / Notes
  • Comprehensive Response Manager
  • CRM
  • Custom Survey URLs
  • Customer Support
  • Data Analysis Tools
  • Detailed Reporting & Alerts
  • Email Distribution
  • Embedded Survey
  • Feedback Collection
  • Gamification
  • Kiosk Survey
  • Live Results Tracking
  • Mobile Access
  • Mobile Support
  • Mobile Survey
  • Moderation
  • Multiple Question Types
  • Offline Response Collection
  • PowerPoint Integration
  • Promotions Management
  • Q & A
  • Rate Management
  • Remote Device Management
  • Skip Logic
  • SMS Polling / Voting
  • Tablet Surveys
  • Template Library
  • Third Party Booking
  • Web Surveys
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  • Barcode Scanning
  • Cash Management
  • Credit Management
  • Data Security
  • Delivery Management
  • Discount Management
  • Dispatch Management
  • E-Way Bill Generation
  • FMEA
  • Inventory control
  • Inventory Management
  • Offer management
  • Order Management
  • Pricing Management
  • Print Packing Slips
  • Purchase Management
  • Quality Management
  • Reorder Management
  • Reporting
  • Returns Management
  • Stock Record
  • Stock Reports
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Kapture CX Pricing

Here are the pricing plans for Kapture CX. Choose the plan that best fits your requirements and budget. Get Detailed Kapture CX pricing as per your requirements.

Essential
$ 21
User/Month/Billed Annually
  • Omnichannel Ticketing
  • Auto-assign Tickets
  • SLA Management
  • Data Import
  • Scheduled Reports
  • Detailed Dashboards
  • Complete Customer 360 Overview
Get Pricing
Professional
$ 42
User/Month/Billed Annually
  • Includes Essential, Plus
  • Water-tight Ecommerce Integrations
  • Comprehensive Reports & Analytics
  • Social Media Integrations
  • Mobile App
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Workflow Management
  • Dedicated Account Manager
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Enterprise
$ 69
User/Month/Billed Annually
  • Omnichannel Ticketing
  • Auto-assign Tickets
  • SLA Management
  • Includes Professional, Plus
  • Custom Reporting
  • Sandbox
  • IP Whitelisting
  • Custom Dashboards
  • Enhanced Self-Serve with multi-lingual capability
  • Complete Contact Management
  • Customized Ticket Disposition
  • Complete Workflow Management
  • Dedicated Account Manager
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Kapture CX Specifications

Get a closer look at the technical specifications and system requirements for Kapture CX. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Mobile Platforms :
Language Support :
English
Hindi
Indonesian
Korean
Malay
Portuguese
Spanish
Thai
Vietnamese
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Company Details :
Company Name : Adjetter Media Network Pvt. Ltd.
Headquarter : Bangalore
Website : Visit Website
Full Address : Adjetter Media Network Pvt Ltd. S.A.S Veer Building, 3 M-123/A, East of NGEF Layout, Kasturi Nagar, Bengaluru, Karnataka 560043

Kapture CX Comparisons

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Kapture CX Description

Here's the comprehensive description of Kapture CX. Gain a brief understanding of its unique features and exceptional benefits.

Kapture is an Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. 

Kapture’s teams and technology are built ground up and focus on the most important factor - the customer. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.

Kapture CX founder

CRMs or Customer Relationship Management software are specialized tools to assist organizations with lead generation, marketing campaigns and customer support. Several organizations use CRM for better market penetration, understanding customers and forecasting sales. However, most CRMs lack the flexibility, finesse and scalability needed to help organizations take care of their unique needs. 

KaptureCRM is a new-age software that uses the latest technology to assist modern organizations to tackle unique challenges and emerge victoriously. It uses machine learning to automate customer support and provide organizations with a hassle-free experience.

In Conversation with Mr. Sheshgiri Kamath CEO of Kapture CRM

We are elated to have interviewed Mr. S. Kamath, the CEO, and Co-Founder of KaptureCRM, and know about his and his company's journey so far.

Here's an excerpt from the interview:

A warm welcome from SoftwareSuggest Mr. Kamath. Our readers are keen to know what prompted you to create Emamgage? Tell us about your journey so far.

Well, back in 2011, I co-founded Kapture CRM along with Pearl Tewari (Vice President) and Vikas Garg (CTO). We were aware of the many problems faced by enterprises in the customer support sector, and we had a solution for it. The three of us were very excited about our new venture as the CRM space was (and still is) brimming with lots of opportunities. Over the years, we’ve got the chance to observe the changing trends in consumer behavior and learn from them. It has been a wonderful, rewarding journey since then. 

As first-generation entrepreneurs, we have faced and overcome quite a few challenges. With a talented team in place, 500+ customers, and 12 countries later, Kapture continues to be the preferred CRM choice among customer-centric enterprises. 

What differentiates you from your competitors, given that CRMs are abundant in the market today?

Yes, there are quite a few players (big ones) in the CRM sector. However, Kapture CRM is a unique, next-generation customer support automation platform powered by advanced technologies such as machine learning. We take pride in paying attention to the needs and requirements of every single client of ours to ensure that they’re getting the best of Kapture CRM. Our dedicated account managers work closely with enterprises to help with the required customizations and configurations.  

How have CRM solutions evolved in the past few decades?

Our integrations with 1000+ commonly used applications and a simple UI also set us apart from our competitors. Kapture CRM’s assisted implementation cycles are quick and efficient. These are just a few of the differentiating factors

With the advent of digital transformation, CRM platforms are fast adapting to changing customer experience trends. CRM solutions are no longer just about ticket management. It is now being leveraged by companies to systemize and optimize customer engagement, data management, and support automation. 

CRM solutions such as Kapture have evolved over the years to understand customers, their needs, and serve them accordingly. Enterprises are increasingly taking advantage of CRMs to forecast customer purchase patterns and ultimately deliver the most delightful customer experiences. 

How has Covid-19 impacted your business, and what is your strategy moving forward in the new normal?

2020 has been a very unusual, adventurous year for us. The widespread outbreak of the pandemic demanded an unprecedented transition to remote work, almost overnight. This has been a crucial time for all of us. Kapture CRM has been helping enterprises around the world to manage their remote sales and support teams without compromising on security or productivity levels. 

We look forward to keeping up with the “new normal” and provide enterprises with all the tools required to build strong relationships with their customers. As times and trends change, we’ll be ready to adapt and improvise. 

KaptureCRM provides solutions based on the industry and organization type. Tell us more about how the customizations work.

Businesses of different sizes across different industries have varied CRM needs. This depends on the customer base, the product, or even specific demographics. We at Kapture take time to understand the business workflow and the requirements of every customer of ours. We then help them take their customer support to the next level by providing them with all the tools they need. 

Enterprises from certain dynamic industries like travel and hospitality require more integrations than the rest, while durable consumer enterprises may require customizations. Kapture takes time to configure the product as per their requirements.

What is the biggest learning you have gained from your journey so far?

Over the years, the team at Kapture has learned the value of customer input and feedback. We can keep up with the constantly changing customer needs and trends because of the insightful input in all these years. 

Another important lesson we have learned is to. In this heavily competitive market, it’s important to focus on the end goal, be open to changes, and get complete clarity on what exactly it is that your enterprise is bringing to the table. 

What advice do you have for young entrepreneurs starting out in this field?

A piece of advice I’d like to give young entrepreneurs entering this industry is not to get intimated or overwhelmed by the massive companies in the competition. There is a lot that these behemoths lack that newer CRM enterprises are offering; both in terms of technology and service. 

What is your vision and plan for taking KaptureCRM to greater heights in the next 5 years?

In the next five years, we plan on scaling our operations and expand our presence in additional markets. We already have strong footprints in the Philippines, the US, Singapore, etc. We’d like to expand our presence to other countries with growing CRM needs. 

Furthermore, we are planning to grow our revenue 10x. 

What motivates and strengthens you to keep up with the competition?

The technology that we work with is very impressive. The new capabilities of machine learning and artificial intelligence (AI) always motivate us to move ahead and figure out new ways of serving customers better. Plus, as I mentioned earlier, the changing trends in consumer behavior helps us look forward to further advancements in the technology we use.

What are your projections for 2021 when it comes to the CRM Software Industry, especially given the COVID-19 situation?

Remote customer support is a massive transformation that has been taking place, and I presume it will continue for a long time. Apart from that, hyper-personalized customer experiences will be a new trend in 2021, in my opinion. 

Kapture CX Videos

Overall Kapture CX Reviews

Thinking about using Kapture CX? Check out verified user reviews & ratings based on Kapture CX's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.7/5

Based on 11 Reviews

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Feature Feature 4.3

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 96%

Likelihood to recommend

Out of 100%

Kapture CX Pros and Cons

"Custom workflows"

"Easy to use"

"User friendly software Cost effective Completely customisable software In house implementation team with 24/7 customer support"

"Handling chats and chatbots"

"Some time feel boring"

"On time they address our issues and go live period is less. hence there cannot be any cons"

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Explore alternative software options that can fulfill similar requirements as Kapture CX. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Kapture CX FAQs

How much does Kapture CX cost?

The starting price of Kapture CX is ₹ 1499/User/Month/Billed Annually. It has different pricing plans:

  1. Essential : ₹ 1499/User/Month/Billed Annually
  2. Professional : ₹ 2999/User/Month/Billed Annually
  3. Enterprise : ₹ 4999/User/Month/Billed Annually

The details of Kapture CX’s free trial have not been shared by the vendor.

What are the top 5 features for Kapture CX?

The top 5 features for Kapture CX are:

  • Customer Support
  • Knowledge Management
  • On-Demand (SaaS)
  • Mobile App
  • Self Service Portal

What type of customer support is available from Kapture CX?

The available support which Kapture CX provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training
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