Tidio

Category Champions

5/5

Based on 4 Reviews

Product Information
Features
Pricing
User Reviews

What is Tidio?

Tidio offers all in one customer experience platform that includes live chat, chatbots, the Lyro AI chatbot, ticketing, email marketing, and multichannel communication capabilities..

Pricing

Tidio Starting Price

$ 29/Per Month

View Detailed Pricing

Awards

Our Awards and Recognition

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Tidio Screenshots

Key Features of Tidio

Here are the powerful features that make Tidio stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Live Chat Software Help Desk Software Customer Service Software Data Integration Software Conversation Intelligence Software

Audio / Video Conferencing
Chat/Messaging
Email Management
Employee Directory
Event Calendar
File Sharing
Agent Scheduling
Alerts / Escalation
Analytics
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Assignment Management
Audience Segmentation
Auto Dialer
Automatic Chat Translation
Automatic Greetings
Background Screening
Batch Communications
Call Center
Call List Management
Call Logging
Call Me Option
Call Monitoring
Call Recording
Call Reporting
Call Routing
Campaign Management
Campaign Personalization
Canned Responses
Cataloging / Categorization
Chat / Messaging
Chat History
Chat Routing
Chat Supervision
Chat Translation
Chat Widget
Chatbot
Chatbot Automation
Co-Browsing
Co-browsing and Screen Sharing
Code-free Development
Codeless Bot
Collaboration Tools
Communication Management
Contact Database
Contact Import/Export
Contact Management
Content Management
Contextual Guidance
Conversation Notes
CRM
Customer Segmentation
Customer Service Analytics
Customer Support Tracking
Customizable Branding
Dashboard
Data Management
Data Modeling
Drag & Drop
Email Automation
Email Distribution
Email Response Control
Employee Communication Tools
Engagement Monitoring
Feedback Management
File Sharing
Form Creation
Geo Targeting
Google Analytics
Webmaster & Sitemap
Group Messaging
Human Handover
I Spy
Inbound Call Center
Inbound Reporting
Instagram Integration
Integration and Customization
Intent Recognition
Interaction Tracking
Interactive Content
Internal Chat Integration
Internal Communications
Internal HR
Interview Management
IP Blocking
IVR / Voice Recognition
Knowledge Base
Knowledge Database
Knowledge Management
Labels
Lead Capture
Lead Distribution
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Meeting Management
Mobile Messaging
Mobile SDK
Multi Website Support
Multi-Campaign
Multi-Channel Collection
Multi-Channel Communication
Multi-Language
Offline Form
Omni-Channel
Omni-channel Support
On-Demand Communications
On-Screen Chats
Onboarding
Performance Management
Performance Metrics
Persistent Chat
Personal Greetings
Personalization
Phone Key Input
Pre and Post Chat Forms
Pre-configured Bot
Predictive Analytics
Predictive Dialer
Presentation Management
Proactive Chat
Proactive Chat Triggers
Proactive Invitations
Process/Workflow Automation
Product Recommendations
Profanity Management
Profile Enrichment
Prospecting Tools
Queue Management
Real Time Monitoring
Recruiting Firms
Reporting
Reusable Components
Rules-Based Workflow
Sales pipeline management
Screen Sharing
Screenshare
Scripted Bot
Search Marketing
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Service Department
Shared Contacts
Shortcut Messages
Social Media Integration
Speech Recognition
Supervise Chats
Surveys & Feedback
Target Account Identification
Team Chat
Team Communication
Template Management
Third Party Integration
Ticketing system
Transfers / Routing
Transfers/Routing
Typing Preview
Used Car Dealer
Video Chat
Video Content
Virtual Assistant
Virtual Personal Assistant (VPA)
Visitor Analytics
Visitor banning
Visitor Targeting
Visitor Tracking
VoIP
Website Visitor Tracking

Amazon
2-Way Messaging
Account Alerts
Account Management
Action Management
Activity / News Feed
Activity Log
Activity Tracking
Admissions Management
Alerts / Escalation
Appointment Management
Approval Workflow
Archiving
Asset Budgeting
Asset Lifecycle Management
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Scans
Availability Management
Backlog Management
Backup Management
Bandwidth Monitoring
Barcoding / RFID
Baseline Manager
Batch Communications
Billing & Invoicing
Blended Call Center
Brainstorming
Calendar Management
Call Center
Call Logging
Call Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Sharing
Campaign Management
Campaign Tracking
Canned Responses
Capacity Monitoring
Case Management
Cataloging/Categorization
Change Calendar
Change Management
Change Planning
Channel Attribution
Channel Management
Chargeback Tracking
Chat / Messaging
Check-in / Check-out
Churn Management
CMDB
Collaboration
Commercial Properties
Commission management
Communication Management
Community Forums
Community Management
Complaint Classification
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Content Management
Content Syndication
Contract Lifecycle Management
Contract Management
Contract Negotiation
Corrective Actions (CAPA)
Cost Tracking
Curriculum Management
Customer Complaint Tracking
Customer DataBase
Customer Engagement
Customer Journey Mapping
Customer Lifecycle Management
Customer Profiles
Customer Segmentation
Customer Support Tracking
Customizable Branding
Dashboard
Data Integration
Data Matching
Data Visualization
Decision Tree
Depreciation Management
Depreciation Tracking
Device management
Device Targeting
Discussion Boards
Discussion Threads
Dispatch Management
Dispatching
Disposal Management
Document Management
Document Storage
Electronic Signature
Email Archiving
Email Distribution
Email Integration
Email Management
Email Marketing
Email Monitoring
Employee Database
Enrollment Management
Equipment Management
Equipment Tracking
Escalation Management
Event Logs
Event-Based Notifications
Expiry Notifications
Feedback Collection
Feedback Management
Field Sales Management
File Transfer
Filtering
Financial Aid Management
Fixed Line Compatibility
Forms Management
FTP Monitoring
GDPR Compliance
Geo Targeting
Government Contracts
Hardware Inventory
Help Desk Management
Impact Management
Inbound Call Center
Inbox Queue Management
Incident Management
Incident Reporting
Inspection Management
Instant Retrieval
Intent Recognition
Interaction Tracking
Interactive Content
Interactive Voice Response
Internal Cost Allocation
Internet Usage Monitoring
Inventory control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Job Management
Knowledge Base Management
Knowledge Management
Known Issue Management
Lead Management
License Management
Live Chat
Location Tracking
Macros
Maintenance Management
Maintenance Scheduling
Maintenance Tracking
Manual Dialer
Mass Notifications
Message Personalization
Mobile Access
Mobile Notifications
Multi-Channel Collection
Multi-Channel Communication
Multi-Language
Multi-Patch Deployments
Multiple Brands Products
Network Monitoring
Network Wide Management
Newsletter Management
Notes Management
Notification Scheduling
Offline Form
On-Demand Communications
Onboarding
Online Activation
Online Forums
Opportunity Management
Outbound Call Center
Patch Management
Payment Processing
Performance Metrics
Personalization
Policy Management
Pre-built Templates
Pre-configured Bot
Predictive Analytics
Predictive Dialer
Predictive Modeling
Preventive Maintenance
Print Management
Prioritization
Proactive Chat
Problem Management
Procurement Management
Project Management
Proposal Generation
Push Notifications
QR Codes
Quality Assurance Management
Queue Management
Queue Manager
Quotes/Estimates
Real Time Chat
Real Time Editing
Real Time Monitoring
Real-time Chat
Recurring Issues
Referral Tracking
Relationship Mapping
Release & Deployment Management
Release Management
Remediation
Remote Access
Remote Protection
Remote Systems Monitoring
Reporting/Analytics
Requirements Review
Requisition Management
Residential Properties
Response Management
ROI Tracking
Root-Cause Diagnosis
Routing
Saas helpdesk software
Sales Forecasting
Scenario Planning
Scheduled Messaging
Scheduling
Screen Sharing
Search
Self Service Portal
Self-service automation
Sell Side (Customers)
Sentiment Analysis
Server Monitoring
Server Performance
Service Automation
Service Catalog
Service Catalog Management
Service Desk (ITIL ITSM)
Service History
Service History Tracking
Service Level Agreement (SLA) Management
Service Level Management
Service Reporting
Session Recording
Session Transfer
Shared Inboxes
Shared Mailboxes
Signature Management
SLA Management
SLA Monitoring
Social Media Integration
Social Media Metrics
Social Media Monitoring
Software Inventory
Software License Management
Software Metrics
Spam Blocker
Specialty Contracts
Supplier Management
Survey Management
Task automation
Task Management
Team Chat
Team Management
Template Management
Territory Management
Text Analysis
Text to Speech
Third Party Integration
Ticket Automation
Ticket Management
Ticket/Issue Tracking
Ticketing system
Time Clock
To-Do List
Transaction Monitoring
Transfers/Routing
Trend Analysis
Troubleshooting Reports
Two-Way Communication
Uptime Monitoring
Uptime Reporting
Usage Reporting
Usage Tracking / Analytics
User Activity Monitoring
Vegetation Mapping
Vendor Management
Version Control
Video Content
Virtual Assistant
Virtual Personal Assistant (VPA)
Visual Notifications
Voice Customization
Voice Mail
Warranty Management
Warranty Tracking
Web Threat Management
Web Traffic Reporting
Website Analytics
Website Visitor Tracking
Whitelisting / Blacklisting
Work order management
Workflow Automation
Workflow Management

360 Degree Feedback
Action Management
Agent Productivity
Alerts & Notifications
Alerts / Escalation
Alerts/Escalation
Analytics
Annotations
Appointment Management
Archiving
Auto-tag tickets
Automated Routing
Batch Communications
Billing & Invoicing
Blogs
Brand Management
Call Sharing
Caller ID
Camera
Chat / Messaging
Churn Management
Collaboration
Community Forums
Community Management
Complaint Monitoring
Content Management
Contract Management
Conversion Tracking
CRM integration
Customer DataBase
Customer Service
Dashboard
Data Security
Data Visualization
Distribution Management
Document Management
Domain mapping
Email / Online
Email Distribution
Email Integration
Embeddable self-service
Event Management
Extensibility
Feedback Collection
Feedback Management
Field Predictions
For Mobile
For Websites
Group Management
Guided Conversations
Help Desk Management
Inbox Queue Management
Incident Management
Instant Messaging
Instant Retrieval
Interactive Content
Issue Tracking
KB Bot
Knowledge Base
Knowledge Management
Known Issue Management
Live Chat
Live chat system
Macros
Member Directory
Membership Management
Multi-brand Help Center
Multi-Channel Collection
Multi-Channel Communication
Multi-Channel Publishing
Multi-Department
Multi-Language
Multiple Brands Products
Omnichannel
On-Demand Communications
On-Demand Recording
Online Activation
Online Forums
Performance Metrics
Personalization
Problem Management
Process Automation
Queue Management
Real-time Chat
Reply Assistant
Requirements Review
Reverse Phone Lookup
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Service Level Management
SLAs & Escalations
Social Media
Social Media Integration
Social media management
Software Metrics
Survey Management
Surveys & Feedback
Template Management
Text Analysis
Text Analytics
Third Party Integration
Ticket Assignment
Ticket Management
Time Tracking
To-Do List
Trend Analysis
Usability Testing
User Journeys
User Research
User Research Analysis
Video Content
Web Forms
Website Management
Workflow Management

Access control
Account Based Marketing
Administrator Level Control
Analytics
Approval Workflow
AS2 Capability
Behavioral Targeting
Billing & Provisioning
Build Log
Campaign Segmentation
Capacity Analytics
Catalog Management
Change Management
Communication Management
Configuration Management
Consolidation
Contextual Targeting
Continuous Delivery
Continuous Deployment
Cost Management
Customer Data
Customer Profiles
Dashboard
Data Analysis
Data Capture
Data filtering
Data Format Translation
Data Integration
Data Quality Control
Debugging
Demand Monitoring
Developer Portal
EDI Testing
Escalation Management
ETL - Extract / Transfer / Load
Event Logs
Experience Management
History Tracking
Information Governance
Inventory control
Issue Scheduling
Job Scheduling
Knowledge Base Management
Master Data Management
Match & Merge
Metadata Management
Multi-Cloud Management
Multiple Data Sources
Non-Relational Transformations
OLAP
Performance Analytics
Performance Metrics
Permission Management
Quality Assurance Management
Recurring Issues
Release Management
Remote Access
Reporting/Analytics
SaaS Operations Management
Scheduling
Shipping Management
SLA Management
Supply Monitoring
Task Management
Testing Management
User Level Management
Vendor Management
Version Control
Web Services
Website Personalization
Workflow Approval

Chat / Messaging
Chatbot
Code-free Development
Contextual Guidance
For Developers
For Sales
Intent Recognition
Interactive Content
Lead Distribution
Lead Enrichment
Lead Notifications
Lead Nurturing
Lead Scoring
Multi-Channel Communication
Multi-Language
Omni-Channel
On-Demand Communications
On-Screen Chats
Pre-configured Bot
Process/Workflow Automation
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Virtual Personal Assistant (VPA)

Tidio Pricing

Here are the pricing plans for Tidio. Choose the plan that best fits your requirements and budget. Get Detailed Tidio pricing as per your requirements.

Customer Service

$ 29

Per Month

Analytics
Live visitors list
Operating hours
Tidio AI reply assistant
24/5 Live Chat Support

Start Free Trial

Lyro AI Agent

$ 39

Per Month

Website scrapper
Lyro tasks
Native Shopify actions
No Tidio branding (add-on)
24/5 Live Chat Support

Start Free Trial

Automation

$ 29

Per Month

Automation analytics
Chatbots templates
Visual chatbot builder
No Tidio branding (add-on)
Live chat support (24/5)

Start Free Trial

Tidio+

$ 398

Per Month

Custom Conversations limit
Custom AI bot conversation limit
Custom visitors reached limit
Dedicated Success Manager

Start Free Trial

Free

$ 0

Per Month

Live Chat - conversations with 50 users
No credit card required
Desktop & mobile app
Visitor details

Start Free Trial

Tidio Specifications

Get a closer look at the technical specifications and system requirements for Tidio. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Monthly, Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

Web app

MacOs

Windows

Mobile Platforms :

Android

iOS

Tidio App

Language Support :

English

French

German

Italian

Portuguese

Spanish

Business :

Freelancers

StartUps

SMBs

Agencies

Enterprises

Available Support :

Live Support

Tickets

Tidio Categories on SoftwareSuggest :

Help Desk Software Customer Service Software Data Integration Software Conversation Intelligence Software Customer Retention Software Chatbot Software

Integrations :

GMail
Hubspot
Zapier
Shopify
WordPress
Squarespace
Wix
PrestaShop
BigCommerce
Ecwid
Ecommerce
Messenger
Instagram
External Email Inbox

Company Details :

Company Name : Tidio Ltd

Headquarter : Szczecin

Website : Visit Website

Tidio Comparisons

Compare Tidio with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Tidio Description

Here's the comprehensive description of Tidio. Gain a brief understanding of its unique features and exceptional benefits.

Tidio is a customer experience platform designed to empower online stores in delivering outstanding customer service and converting passive visitors into engaged buyers. The platform provides sales and support chatbots, and immediately answer the most common questions of your customers. With the capability to centralize all customer messages, Tidio emerges as a straightforward yet powerful helpdesk solution for your team.

Tidio Resources

Webinars Ebooks

How to set up an AI Chatbot | Lyro Full Tutorial Watch Now for free

Improve customer experience with chatbots Get Your Free Copy

Leverage AI in Customer Service Get Your Free Copy

Automate Sales and Lead Generation with AI & Chatbots Get Your Free Copy

Tidio Videos

Overall Tidio Reviews

Thinking about using Tidio? Check out verified user reviews & ratings based on Tidio's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 4 Reviews

Write a Review Or

Ask a question

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Likelihood to recommend

Out of 100%

Tidio Pros and Cons

"Messaging support is one of the best the software also improve. My site ability"

"It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services."

"User interface is so good for easy navigation to other modules of tool"

"The software have all features ineed idnt know anything that is miss the software is the best"

"For the moment that I have used Tidio,It has never failed hence I have nothing to dislike."

"Email marketing feature is not working, emails get in spam folders days"

4 Tidio Reviews

Hear directly from customers who have used Tidio. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

AyandaKK.

CEO

Used the software for : Free trial (Weekly)

Company Size :1-10 employees

Verified By :

5.0

Jan 03, 2024

Best software for communication

Best software for my site visitors can easily talk to my visitors. Using Tidio software have added the software to my WordPress website it gives me what

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Tidio After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Tidio?

Messaging support is one of the best the software also improve. My site ability

What do you dislike about Tidio?

The software have all features ineed idnt know anything that is miss the software is the best

What features is Tidio currently missing?

Never

What other products like Tidio have you used or evaluated?

Useful 0

AshleyN.

Project Manager

Used the software for : 2+ years (Daily)

Company Size :51-200 employees

Verified By :

5.0

May 02, 2023

Consummate and superlative Help Desk Software.

With Tidio, engaging and interacting with our customers through live chats across multiple communication channels in real time is simple. It offers the best Help Desk Services.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Tidio After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Tidio?

It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.

What do you dislike about Tidio?

For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.

What features is Tidio currently missing?

I lack any missing feature in Tidio.

What other products like Tidio have you used or evaluated?

LiveAgent.

Useful 0

BahatiA.

software developer

Used the software for : 1-2 years (Daily)

Company Size :51-200 employees

Verified By :

5.0

Feb 13, 2023

perfect tool

Tidio is a great tool for live chatting with clients; I like the canned responses that I can use the response to clients easier by just copying.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Tidio After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Tidio?

User interface is so good for easy navigation to other modules of tool

What do you dislike about Tidio?

Email marketing feature is not working, emails get in spam folders days

What features is Tidio currently missing?

Knowledgebase

Useful 0

JasonE.

Frontend website developer

Used the software for : 1-2 years (Weekly)

Company Size :1-10 employees

5.0

Dec 02, 2022

Tidio

Tidio provides excellent live chat services. Personally, It's the best tool for live chat support. It's pretty easy to customize, and the user interface is beginner-friendly. The conditional logic feature makes the chat experience more exciting (when set up correctly), though, in the front end, customers might be convinced that they're chatting with a live agent. Tidio is extremely affordable and can be the right choice for your business. I highly recommend it.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Tidio After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Tidio?

Tidio is way more advanced in logic technology than a few chatbots I've used in the past. The UI is quite friendly and easy to customize. The offline chat option is detail-oriented and this enables me to properly set all the options that will increase client conversion rates even though we're offline. With Tidio, I get to know when a client is interactive during our conversation and this keeps us engaged.

What do you dislike about Tidio?

Tidio has a negative impact on my website's sped performance as per the reports from Chrome developer tools. I think the HTML and CSS are not minified and this kinda affects my website's performance.

What features is Tidio currently missing?

None for the moment. It works very well

What other products like Tidio have you used or evaluated?

LiveChat.

How Tidio is better/different from its competitors?

It is way more advanced in technology.

Useful 0

Alternatives of Tidio

Explore alternative software options that can fulfill similar requirements as Tidio. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

More Tidio Alternatives

Tidio FAQs

How much does Tidio cost?

The starting price of Tidio is ₹ 2088/Per Month. It has different pricing plans:

Customer Service : ₹ 2088/Per Month
Lyro AI Agent : ₹ 2808/Per Month
Automation : ₹ 2088/Per Month
Tidio+ : ₹ 28656/Per Month
Free : ₹ 0/Per Month

Tidio also provides a free trial to users.

What apps do Tidio integrate with?

Tidio integrates with various apps:

GMail
Hubspot
Zapier
Shopify
WordPress
Squarespace
Wix
PrestaShop
BigCommerce
Ecwid
Ecommerce
Messenger
Instagram
External Email Inbox

What are the top 5 features for Tidio?

The top 5 features for Tidio are:

Email Integration
API Integration
Onboarding
Agent Scheduling
Knowledge Database

Visit Website

Tidio

What is Tidio?

Tidio Screenshots

Key Features of Tidio

Tidio Pricing

Tidio Specifications

Tidio Comparisons

Tidio Description

Tidio Resources

Tidio Videos

Overall Tidio Reviews

Tidio Pros and Cons

4 Tidio Reviews

Best software for communication

Consummate and superlative Help Desk Software.

perfect tool

Tidio

Alternatives of Tidio

Tidio FAQs

How much does Tidio cost?

What apps do Tidio integrate with?

What are the top 5 features for Tidio?

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