Getting Started with Tidio Live Chat - How to Manage Chats
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How to Install Tidio Live Chat on Squarespace
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Tidio - Basic Troubleshooting Guide
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Tidio
What is Tidio?
Tidio Chat is the web-based Live-chat platform. Included the with emails, Facebook Messanger and website chat widgets for enabling agents to deal with clients. With the help of Tidio users able to customize the select chat widgets, sidebars and chat pages.
Tidio Starting Price
$ 0/Per Month
Tidio Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
More Awards
Key Features of Tidio
- Onboarding
- Agent Scheduling
- Knowledge Database
- Offline Form
- Persistent Chat
- Proactive Invitations
- Shortcut Messages
- Visitor Targeting
- Real Time Monitoring
- Personal Greetings
- Visitor Tracking
- Lead Capture
- Analytics
- Knowledge Base
- Chat / Messaging
- Customer Support Tracking
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Tidio Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
-
Deployment:
Cloud Based
-
Payment:
Monthly, Yearly
-
Api
-
Customization
-
Mobile Support
Desktop Platforms
-
Web App
-
Windows
-
Mac
Mobile Platforms
-
Android
-
iOS
Language Support
- English
- French
- German
- Italian
- Portuguese
- Spanish
Tidio Categories on SoftwareSuggest
Tidio Comparisons
Tidio Pricing
Click here to get detailed pricing as per your requirements.
Free
$ 0
Per Month
- Upto 3 Users
- Live chat
- Email integration
- Messenger integration
- iOS & Android app
- Unlimited tracking
- 3rd Party integrations
Chatbots
$ 49
Per Month
- All the Free Features
- Unlimited unique reachable visitors/mo
- Unlimited active chatbots
- Chatbot templates
- Visual chatbot editor
- Zapier integration
- 24/5 Live Chat Support
Communicator
$ 19
Per Month
- All the Free Features
- Team departments
- Live Typing
- Viewed Pages
- Live Visitors List
- Permissions
- Notes
- 1-40 operator seats available
- 24/5 Live Chat Support
Company Details
Company Name :
Tidio Ltd
Headquarter :
Szczecin
Website :
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Tidio Description
Tidio is a customer experience tool that helps small businesses serve their clients effectively. Our flagship product is a live chat app powered by chatbots, used by more than 510 million unique users worldwide. We use our expertise to create products that give our customers autonomy and full ownership of their communications. We want Tidio to be simple and fair, which means easy-to-use tools and transparent pricing. Tidio is only possible because our product reflects the company and the way we work. We trust each other and work with a high degree of autonomy. We are fair and transparent so everyone is on the same page. And we're not just passionate students, we're eager to share our expertise with each other.
Alternatives of Tidio
Available on request
Available on request
Starting at $ 14
Tidio Videos
Integrations
Shopify, WordPress, Squarespace, Wix, PrestaShop, BigCommerce, Ecwid, Ecommerce, Messenger, Instagram, External Email Inbox
Overall Reviews
Tidio Pros and Cons
Pros
"It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services."
"User interface is so good for easy navigation to other modules of tool"
"Tidio is way more advanced in logic technology than a few chatbots I've used in the past. The UI is quite friendly and easy to customize. The offline chat option is detail-oriented and this enables me to properly set all the options that will increase client conversion rates even though we're offline. With Tidio, I get to know when a client is interactive during our conversation and this keeps us engaged."
Cons
"For the moment that I have used Tidio,It has never failed hence I have nothing to dislike."
"Email marketing feature is not working, emails get in spam folders days"
"Tidio has a negative impact on my website's sped performance as per the reports from Chrome developer tools. I think the HTML and CSS are not minified and this kinda affects my website's performance."
Tidio Reviews (3)
Ashley N.
Project Manager
Used the software for : 2+ years (Daily)
Company Size :51-200 employees
Verified By : 
Consummate and superlative Help Desk Software.
With Tidio, engaging and interacting with our customers through live chats across multiple communication channels in real time is simple. It offers the best Help Desk Services.
Tidio After Sales Service Rating
What do you like best about Tidio?
It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.
What do you dislike about Tidio?
For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.
What features is Tidio currently missing?
I lack any missing feature in Tidio.
What other products like Tidio have you used or evaluated?
LiveAgent.
Useful 0
Bahati A.
software developer
Used the software for : 1-2 years (Daily)
Company Size :51-200 employees
Verified By :
perfect tool
Tidio is a great tool for live chatting with clients; I like the canned responses that I can use the response to clients easier by just copying.
Tidio After Sales Service Rating
What do you like best about Tidio?
User interface is so good for easy navigation to other modules of tool
What do you dislike about Tidio?
Email marketing feature is not working, emails get in spam folders days
What features is Tidio currently missing?
Knowledgebase
Useful 0
Jason E.
Frontend website developer
Used the software for : 1-2 years (Weekly)
Company Size :1-10 employees
Tidio
Tidio provides excellent live chat services. Personally, It's the best tool for live chat support. It's pretty easy to customize, and the user interface is beginner-friendly. The conditional logic feature makes the chat experience more exciting (when set up correctly), though, in the front end, customers might be convinced that they're chatting with a live agent. Tidio is extremely affordable and can be the right choice for your business. I highly recommend it.
Tidio After Sales Service Rating
What do you like best about Tidio?
Tidio is way more advanced in logic technology than a few chatbots I've used in the past. The UI is quite friendly and easy to customize. The offline chat option is detail-oriented and this enables me to properly set all the options that will increase client conversion rates even though we're offline. With Tidio, I get to know when a client is interactive during our conversation and this keeps us engaged.
What do you dislike about Tidio?
Tidio has a negative impact on my website's sped performance as per the reports from Chrome developer tools. I think the HTML and CSS are not minified and this kinda affects my website's performance.
What features is Tidio currently missing?
None for the moment. It works very well
What other products like Tidio have you used or evaluated?
LiveChat.
How Tidio is better/different from its competitors?
It is way more advanced in technology.
Useful 0
Tidio FAQs
How much does Tidio cost?
The starting price of Tidio is $ 0/Per Month. It has different pricing plans:
- Free : $ 0/Per Month
- Chatbots : $ 49/Per Month
- Communicator : $ 19/Per Month
Tidio also provides a free trial to users.
What apps do Tidio integrate with?
Tidio integrates with various apps:
- Shopify
- WordPress
- Squarespace
- Wix
- PrestaShop
- BigCommerce
- Ecwid
- Ecommerce
- Messenger
- External Email Inbox
What are the top 5 features for Tidio?
The top 5 features for Tidio are:
- Onboarding
- Agent Scheduling
- Knowledge Database
- Offline Form
- Persistent Chat
Tidio Awards
