What is Freshdesk Contact Center (formerly Freshcaller)?
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center.
Freshdesk Contact Center (formerly Freshcaller) Starting Price
$ 0/21 Days
Freshdesk Contact Center (formerly Freshcaller) Awards
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Our Awards and Recognition
Freshdesk Contact Center (formerly Freshcaller) Screenshots
Key Features of Freshdesk Contact Center (formerly Freshcaller)
- Call Center
- IVR and Dial Groups
- Call Routing
- Call Recording
- Call Logs
- Call Management
- Real Time Monitoring
- Workflow Management
- Key Performance Indicators
- Conferencing
- Call Center Management
- Call Monitoring
- IVR / Voice Recognition
- VoIP
- Historical Reporting
- Automatic Call Distribution
Freshdesk Contact Center (formerly Freshcaller) Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Cloud Based
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Payment:
Monthly, Yearly
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Api
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Customization
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Mobile Support
Desktop Platforms
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Web App
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Windows
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Mac
Mobile Platforms
Language Support
- English
Freshdesk Contact Center (formerly Freshcaller) Categories on SoftwareSuggest
Freshdesk Contact Center (formerly Freshcaller) Comparisons
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Freshdesk Contact Center (formerly Freshcaller) Pricing
- Buy Local/Toll-free numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics
- Everything in Sprout and
- Number Porting
- Basic Call Queues
- Wait Queues
- Voicemail
- Warm Transfer
- Call Recording
- Pre-built Reports
- Everything in Blossom and
- IVR (Phone Trees)
- Call Monitoring
- Advanced Call Queues
- Custom Reports
- Call Conferencing
- Bring Your Own Carrier
- SIP Connections
Company Details
Freshworks
1250 Bayhill Drive, Suite 315, San Bruno, CA 94066 USA
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Starting at $ 20
Available on request
Freshdesk Contact Center (formerly Freshcaller) Description
Why Freshdesk Contact Center (formerly Freshcaller)??
Absolutely Zero Hardware - Zero amount needs to be spent on purchasing hardware for your call center
Absurdly Easy Setup - No installations necessary to set up and launch your call center
Astonishingly Affordable Software - Start with a $0 agent fee plan to launch your call center
What makes us unique?
Refreshing User Experience - An intuitive user interface helps you and your agents to operate and launch your call center with zero training. It is that simple.
Pay-as-you-grow plan - You can start using Freshdesk Contact Center (formerly Freshcaller) with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshdesk Contact Center (formerly Freshcaller) is ideal to get started.
Freshdesk Contact Center (formerly Freshcaller)?: your favorite call center software
Freshdesk Contact Center (formerly Freshcaller) is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshdesk Contact Center (formerly Freshcaller) enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Freshdesk Contact Center (formerly Freshcaller) by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers. Freshdesk Contact Center (formerly Freshcaller) provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built, and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
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Freshdesk Contact Center (formerly Freshcaller) Videos
Integrations
Freshdesk, Freshsales
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Write a ReviewFreshdesk Contact Center (formerly Freshcaller) FAQs
How much does Freshdesk Contact Center (formerly Freshcaller) cost?
The starting price of Freshdesk Contact Center (formerly Freshcaller) is $ 0/21 Days. It has different pricing plans:
- Sprout : $ 0/21 Days
- Blossom : $ 15/Agent/Month (Billed Annually)
- Garden : $ 29/Agent/Month (Billed Annually)
- Estate : $ 45/Agent/Month (Billed Annually)
- Forest : $ 69/Agent/Month (Billed Annually)
Freshdesk Contact Center (formerly Freshcaller) also provides a free trial to users.
What apps do Freshdesk Contact Center (formerly Freshcaller) integrate with?
Freshdesk Contact Center (formerly Freshcaller) integrates with various apps:
- Freshdesk
- Freshsales
What are the top 5 features for Freshdesk Contact Center (formerly Freshcaller)?
The top 5 features for Freshdesk Contact Center (formerly Freshcaller) are:
- Call Center
- IVR and Dial Groups
- Call Routing
- Call Recording
- Call Logs
Freshdesk Contact Center (formerly Freshcaller) Awards
