What is Freshdesk Contact Center (formerly Freshcaller)?
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center.
Freshdesk Contact Center (formerly Freshcaller) Starting Price
$ 0/21 Days
Our Awards and Recognition
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Freshdesk Contact Center (formerly Freshcaller) Screenshots
Key Features of Freshdesk Contact Center (formerly Freshcaller)
Here are the powerful features that make Freshdesk Contact Center (formerly Freshcaller) stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Action Management
- Activity Tracking
- Agency Management
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Appointment Management
- Archiving
- Assessments
- Audio / Video Conferencing
- Audit Management
- Auto Dealer
- Auto Dialer
- Auto-Dialing
- Automated Notices
- Archiving
- Archiving & Retention
- Assessments
- Audio / Video Conferencing
- Auto-Dialing
- Call Center Management
- Call Logging
- Call Monitoring
- Call Parking
- Call Recording
- Call Routing
- Call Sharing
- Chat / Messaging
- Collaboration
- Contact Management
- Content Management
- Dashboards & Analytics
- Multi-user capable
- Advanced Search
- Archiving & Retention
- Call Logs
- Call Monitoring
- Call Recording
- Call Results
- Call Sharing
- Centralized Monitoring
- Compliance management
- File Transfer
- Instant Retrieval
- On-Demand Recording
- Quality Management
- Recording Bookmarking
- Analytics
- Analytics / ROI Tracking
- Archiving
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Sharing
- Call Tracking
- Caller ID
- Caller Identification
- Campaign Management
- Campaign Tracking
- Channel Attribution
- Channel Management
- Quotes
- Assign tasks
- Auto Dialer
- Budget Management
- Call Logging
- Call Logs
- Call Monitoring
- Call Queuing
- Call recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Cloud Access
- Compliance management
- Contact History
Freshdesk Contact Center (formerly Freshcaller) Pricing
Here are the pricing plans for Freshdesk Contact Center (formerly Freshcaller). Choose the plan that best fits your requirements and budget. Get Detailed Freshdesk Contact Center (formerly Freshcaller) pricing as per your requirements.
- Buy Local/Toll-free numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics
- Everything in Sprout and
- Number Porting
- Basic Call Queues
- Wait Queues
- Voicemail
- Warm Transfer
- Call Recording
- Pre-built Reports
- Everything in Blossom and
- IVR (Phone Trees)
- Call Monitoring
- Advanced Call Queues
- Custom Reports
- Call Conferencing
- Bring Your Own Carrier
- SIP Connections
- Everything in Garden and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)
Freshdesk Contact Center (formerly Freshcaller) Specifications
Get a closer look at the technical specifications and system requirements for Freshdesk Contact Center (formerly Freshcaller). Find out if it's compatible with your operating system and other software.
- Freshdesk
- Freshsales
Freshdesk Contact Center (formerly Freshcaller) Comparisons
Compare Freshdesk Contact Center (formerly Freshcaller) with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.
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Freshdesk Contact Center (formerly Freshcaller) Description
Here's the comprehensive description of Freshdesk Contact Center (formerly Freshcaller). Gain a brief understanding of its unique features and exceptional benefits.
Why Freshdesk Contact Center (formerly Freshcaller)??
Absolutely Zero Hardware - Zero amount needs to be spent on purchasing hardware for your call center
Absurdly Easy Setup - No installations necessary to set up and launch your call center
Astonishingly Affordable Software - Start with a $0 agent fee plan to launch your call center
What makes us unique?
Refreshing User Experience - An intuitive user interface helps you and your agents to operate and launch your call center with zero training. It is that simple.
Pay-as-you-grow plan - You can start using Freshdesk Contact Center (formerly Freshcaller) with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshdesk Contact Center (formerly Freshcaller) is ideal to get started.
Freshdesk Contact Center (formerly Freshcaller)?: your favorite call center software
Freshdesk Contact Center (formerly Freshcaller) is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshdesk Contact Center (formerly Freshcaller) enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Freshdesk Contact Center (formerly Freshcaller) by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers. Freshdesk Contact Center (formerly Freshcaller) provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built, and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
Freshdesk Contact Center (formerly Freshcaller) Videos
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Freshdesk Contact Center (formerly Freshcaller) FAQs
How much does Freshdesk Contact Center (formerly Freshcaller) cost?
The starting price of Freshdesk Contact Center (formerly Freshcaller) is ₹ 0/21 Days. It has different pricing plans:
- Sprout : ₹ 0/21 Days
- Blossom : ₹ 1080/Agent/Month (Billed Annually)
- Garden : ₹ 2088/Agent/Month (Billed Annually)
- Estate : ₹ 3240/Agent/Month (Billed Annually)
- Forest : ₹ 4968/Agent/Month (Billed Annually)
Freshdesk Contact Center (formerly Freshcaller) also provides a free trial to users.
What apps do Freshdesk Contact Center (formerly Freshcaller) integrate with?
Freshdesk Contact Center (formerly Freshcaller) integrates with various apps:
- Freshdesk
- Freshsales
What are the top 5 features for Freshdesk Contact Center (formerly Freshcaller)?
The top 5 features for Freshdesk Contact Center (formerly Freshcaller) are:
- Call Center
- IVR and Dial Groups
- Call Routing
- Call Recording
- Call Logs
