Best Telecalling & Telemarketing Software For SMEs
Finding the best Telemarketing Software for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.
Telemarketing software, also known as call center software, is a software system that helps BPOs, call centers, and customer support teams manage business phone calls with ease. This useful tool helps call center executives to access relevant information in real-time for delivering accurate instructions or suggestions to the customers during an online chat or phone call. The telemarketing CRM software also facilitates real-time access to client information and history to help you enhance the overall customer experience.
The two categories of telemarketing are: (a) Inbound Telemarketing and (b) Outbound Telemarketing.
Inbound telemarketing is the process of taking incoming calls from customers. When customers initiate calls to touch base with your company for reporting a problem or for seeking technical assistance or any information about your business offerings, the process is called inbound telemarketing.
Inbound telemarketing is the best way to generate higher profitability. For example, suppose you saw the advertisement for a product on the TV, and you wish to know more about the product, you need to contact the inbound call center so that a telemarketing agent can assist you with your queries.
Outbound telemarketing, on the other hand, is the process wherein call center agents reach out to your potential customers for informing them about your products and services. Outbound telemarketing centers have a team of experts having a thorough knowledge of dealing with customers. Outbound telemarketing is called the best way of closing more sales.
Set Achievable Goals
If you want to improve your telemarketing efforts, you need to set realistic goals for your telemarketing campaigns as vague goals may end up producing disastrous results. Reaching out to potential clients call for meticulous planning; therefore, you should have a strategic plan in place to gather key information about the potential clients or to secure a face-to-face meeting.
Understand Your Customers
You should do a bit of research to understand your target customers' psychology. Asking relevant questions to your prospective clients is the best way to understand their psychology. For example, you can ask them about the circumstances that led them to choose your product or services, or you may also ask how your business offerings have changed their lives.
Invest in an Efficient Telesales Software
The primary objective of B2B Telemarketing is to improve sales. Therefore, forward-thinking businesses are leveraging high-quality telecalling software that can be customized as per their business requirements. If you want to improve your B2B marketing results by leaps and bounds, consider investing in the best telemarketing software that is easy to install and use.
Telemarketing systems software not only helps you achieve measurable results but also puts your clients at ease, thus, reinforcing your customer relationships. Besides generating leads and appointments, this software also helps you sell remotely and reach more customers across the globe. Last but not least, telemarketing system also helps agents explain technical issues more precisely.
A telecalling solution is an essential tool for businesses with multiple geographical locations. Considering the advantages of telecalling software programs, more and more businesses are investing in this software to improve their telesales operations and gain a competitive edge in the industry.
Here are some of the advantages of using an advanced telemarketing solution
The best telecalling tool saves you a good deal of time. The software not only automates your manual tasks but also helps you complete important tasks quickly and efficiently.
Improves Quality of Service
A high-tech telecalling system enables you to identify ways to serve customers better. It also allows you to record and listen to the conversations taking place between your call center agents and customers so that you can identify the areas where the agents’ performance needs improvement, besides comparing employee progress.
Collects Useful Data
With an efficient outbound telemarketing software in place, you can gather adequate data from the recorded calls. The accumulated data not only helps you improve sales, but can also be leveraged for providing training to call center agents.
Helps you Stay Compliant
Your business should be compliant with the law of your country. Call recording feature in telecalling software enables you to record all verbal communications between your agents and customers, thus, helping you stay in compliance with regulatory bodies. A call recording feature also enhances security as it allows you to monitor inappropriate phone calls and identify security issues.
Last but not least, outbound telemarketing software offers a single interface to help you manage all business interactions seamlessly. Thus, if you want to have a better control over the regular management of business calls, you should consider investing in a groundbreaking telecalling solution without further delay.
An automated telemarketing software offers a host of features to facilitate effective two-way communication and help telemarketing agents achieve success in telecalling. Here are some of the quality features offered by outbound telemarketing software.
Telemarketing CRM software not only manages calls but also tracks and records them whenever required so that you can make better decisions.
The software comes with a 'call back' feature to make sure that the call center agents do not end up missing a follow-up opportunity with prospective customers. This feature also facilitates better lead generation.
The software comes with a customer database to help you access the complete profile of your contacts as and when required. A reliable telemarketing solution is also capable of managing large databases and call lists with perfection.
The best telecalling applications come with a unified knowledgebase to enable your call center agents to speedily access the necessary information about your business offerings while attending customers’ calls. This useful feature prevents agents from sharing inaccurate information with your clients.
A high-tech telecalling software provides multichannel support so that you can reach out to your potential clients via multiple channels. Call centers that offer multi-channel support gain more satisfied customers as they are capable of resolving customers' queries more efficiently.
The software can be easily integrated with your existing CRM solutions, marketing software, eCommerce platforms, as well as enterprise UC (Unified Communication) platforms to streamline your workflow and deliver better service.
This feature helps you minimize the rate of call abandonment. It notifies the customers about the expected wait time so that the customers can choose if they want to connect directly with an agent after the end of the wait time or call back at a time convenient to them.
The best telemarketing software comes with a skill-based routing feature that connects your customers with the best telemarketing agent to solve their queries.
Social Media Integration
Social media integration feature helps you make use of social media platforms such as Facebook, Twitter, Instagram, WeChat, Whatsapp, etc. to convert your customers into buyers.
This feature allows telemarketing managers to assess agent performance and offer suitable feedback to the agents based on their performance.
Apart from the features listed above, a free telemarketing software also offers certain basic features such as real-time visibility into sales, self-service IVR options, 360-degree customer view, employee collaboration tools, and lots more.
The market is flooded with countless telesales software. However, before making the final purchase, make sure you choose a cloud-based telecalling program that allows you to embrace a multi-device approach. A cloud-based telemarketing solution also allows you to integrate phone calls with other communication channels such as video conferencing, live chat, web-sharing, social media platforms, etc.
At the same time, make sure you buy a cost-effective and feature-packed telesales software from a reputed vendor. A bit of careful online research can help you pick the best software vendors. You may also count on reputable software review websites to go through the customer reviews on the software you are planning to purchase.
It is advisable to choose a vendor that offers a free trial period so that you can try out the software to understand its capabilities before purchasing the same. Last but not least, find out if the vendor offers efficient technical assistance to help you resolve software issues in the future.
The Virtual Phone System for Super Efficient Teams
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. View Profile
A trustworthy Telemarketing CRM software
Fresh Caller is a simple call center system designed for inbound sales and customer support teams. This smart software is trusted by over 5000 businesses for enhancing the quality of their customer service team. It also offers 24/7 online assistance. View Profile
Software by RingCentral, Inc
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings. View Profile
Outbound dialing done right
A B2B SaaS company for outbound call centers. We provide software for industries like telecom, finance, insurance etc. Thousands of agents are using Adversus daily for improving outbound prospecting in Europe and US based companies. View Profile
Software by Servetel Communications
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions.
Stay Connected with your Business, from Anywhere
Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform.
Free Telemarketing Software for Businesses
Bitrix is a flexible telemarketing solution that supports multiple languages. This software supports both outbound as well as inbound telemarketing needs of your business. It also comes with an inbuilt CRM tool, and offers training via webinars & documentation.
Robust Telecalling Software for Boosting Agent Efficiency
OzoneTel is an automated telemarketing software that comes with multiple features to help you connect with your international customers. Besides boosting sales, this robust software also allows you to track agent performance. Sign up to request a free demo.
The Best Telemarketing Software for Closing More Deals
EVS7 is a state-of-the-art telemarketing systems software designed for small businesses. This efficient software comes with a user-friendly interface and a live real-time dashboard to help you track and manage your agents. It also offers a free trial period.
Free Telemarketing Software for Boosting Conversion Rates
Vocalcom is an award-winning telemarketing tool built for BPOs, contact centers, & collection agencies. This web-based software has over 550,000 users across the globe. Vocalcom also offers comprehensive training to its users. Register now to request a demo.
The Best Telemarketing Software Small Business
CallPro CRM is a free telemarketing software built for marketing agencies, energy insurance, as well as telecom service providers. This scalable tool offers unlimited data storage and advanced calling features to help you manage more calls with efficiency.
Automated Telemarketing Software Small Business
PhoneBurner is a telemarketing solution designed to help agents make better connections. This software comes with useful tools such as call recording/tracking, real-time reporting, automated lead distribution, & much more. Also offers a free trial period.
The Best Software for Simplifying Telecalling
TentacleCloud is an innovative telemarketing software small business known for its ease of use. This user-friendly software can also be used by non-technical people without any formal training. It also offers 24x7 online assistance and a free trial period.
A Powerful Telemarketing Software Small Business
FiveCRM is a telesales software designed for SMBs. This software offers useful CRM features such as document storage, internal chat integration, email marketing, lead scoring, segmentation, task management. It offers online support during business hours.
A fully-featured Telecalling Software
CallTools is a telemarketing application designed for streamlining the operations of call centers. This cloud-based tool is ideal for small businesses as well as BPOs, telemarketers, appointment centers, etc. It also has a brilliant customer support team.
Everything you need for your business phone system
MyOperator is a cloud-based business phone system providing solutions like virtual phone numbers (toll free/non-tollfree), IVR, call management features like call tracking, call recording, live call transfer, callers' database, virtual receptionist and more.
AI-powered Telemarketing Systems Software
KOOKOO CloudAgent is a AI-enabled telemarketing solution that helps you offer an omnichannel customer experience. This software is used by businesses across industries to facilitate seamless interactions. Its technical assistance team offers 24/7 live support.
Fully Scalable and Feature-Rich Telesales Software
ipSCAPE is a telesales tool known for its advanced integration capabilities. This highly customizable software enables your customers to customize IVR based on their needs. It can also be integrated with any CRM software for enhancing agents’ productivity.
A Reliable Telemarketing Systems Software for Enterprises
CallFire is an efficient calling and texting software that helps you reach more clients so as to increase sales. This award-winning software is a market leader in its domain. It is trusted by businesses across industries for minimizing customer attrition.
A Reliable Automated Telemarketing Software
LeadDesk is an intelligent telemarketing tool designed for generating high volumes of sales. This SaaS-based software is not only easy to use but also offers powerful reporting tools and outstanding customer assistance. Sign up now for a free trial period.
A Fully-integrated Telemarketing Platform
Aavaz is a powerful telemarketing solution known for its flexibility. This software has been designed to help you communicate with your clients efficiently. It has a mobile application that allows your agents to make calls on the go.
Omnichannel Contact Center Software
HoduCC Outbound Telemarketing Dialer Software for successful and efficient telemarketing business. Key Features: Auto Dialer, Predictive Dialer, Call Recording, Live Call Tracking, Call Transfer, Reports & many more.
School management uses this SMS to communicate
The SMS approach saves time and money for both parents and the management. School management uses this SMS to communicate each and every information about their institute as well as about the child to the parents.
Lead Management for Financial product distributors
SimTRE’s offers a complete lead management solution for financial product distributors & loan intermediaries for managing both secured & unsecured loans. Its end-to-end solution from lead to payout (commission) management.
AI platform to drive sales & service.
StataPile is an artificial intelligence platform designed to improve your sales and service. Drive sales and service by analyzing every customer interaction.
Frequently Asked Questions (FAQs)
Telesales essentially refers to the process of selling products and services over voice calls. On the other hand, telemarketing is an umbrella term that involves all types of interactions with customers on the phone.
Yes. There are a lot of free and open-source telemarketing software solutions, such as: 1. Bitrix24
5. Oreka GPL
Telemarketing tools automate recurring telemarketing tasks and allow you to manage them from a single dashboard. As a result, you don't need to use different platforms, saving both time and money.