Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by RingCentral and Aircall. The critical question remains: RingCentral versus Aircall - which is better? RingCentral offers robust features such as Call Recording, Call Management and Call Monitoring while Aircall has features like Call Routing, Call Recording and Call Management.

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of RingCentral and Aircall for better insights.

Awards

RingCentral and Aircall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

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Payment Type

Below is the comparison of the starting price and payment method of RingCentral and Aircall. You can purchase RingCentral with User/Month payment plans. Whereas, Aircall provides User/Month/Billed Annually payment plans. RingCentral provides a free trial whereas, Aircall does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Free Trial

Monthly

Features

Compare between RingCentral and Aircall based on their key features and functionalities to pick the right one for your business.

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Call Logging

Mobile Access

Call List Management

Web Conferencing

Employee Directory

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Blended Call Center

Call Logging

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Reporting

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Call Routing

Call Management

Call Monitoring

Call Logging

Virtual Call Center

Mobile Access

Call List Management

Virtual Extensions

Employee Directory

User Ratings

Based on all the user reviews and ratings received by RingCentral and Aircall in Call Center Software category, we've provided an average user rating for each software below. RingCentral has 1 review while Aircall has not received any reviews. Be the first one to write Aircall review

Rahul Deewan

Descent product

Pros

Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.

Cons

The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.

Read all 1 reviews

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Laura De La Garza

Disappointed

Pros

The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.

Cons

Tech support should have been able to solve my issue without me creating and paying for a second account.

Read all 2 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Aircall is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.

Windows

Macintosh

IOS

Android

Windows

Macintosh

IOS

Android

Windows

Macintosh

IOS

Android

Plans and Pricing

Compare pricing of RingCentral vs Aircall with the following detailed pricing plan info. RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate. On the other hand, Aircall comes in 2 packages: Premium, Enterprise.

Regular

USD 20

User/Month

Voicemail, Voicemail to Email

Local numbers

Directory listings

VoIP service

Microsoft Outlook Integration

Unlimited calling

Get Pricing

Standard

USD 25

User/Month

All feature in Essential

99.999% high-availability SLA

Internet fax

Multi-level auto attendant

Call log reports

Get Pricing

Premium

USD 35

User/Month

All feature in Standard

Automatic call recording

Quality of service (QoS) reports

Multi-site support

Custom app development and deployment

Inbound caller ID name

Integration with Salesforce, Zendesk®, and Desk.com

Single Sign-On

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ultimate

USD 50

User/Month

All feature in Premium

Voicemail-to-text

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Premium

USD 30

User/Month/Billed Annually

Professional call-center features

Unlimited inbound calls

Helpdesk integrations and API

Smart queuing

Phone support

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Enterprise

USD 50

User/Month/Billed Annually

All features of Premium plan

Salesforce integration

Advanced analytics and reporting

Unlimited concurrent calls

Account manager and 7/7 hotline

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Basic

USD 199

Per Month

Unlimited calling in U.S., Canada, Mexico and Puerto Rico

Low international rates

FREE number transfer

Business modes for open and closed hours

Easy installation

Get Pricing

Customer Support

The quality and timeliness of support are important parameters when comparing RingCentral with Aircall. RingCentral offers Email, Phone, Live Support, Training and Tickets to its customers, while Aircall provides Email, Phone and Training.

phone

email

live support

tickets

training

phone

email

training

phone

email

live support

tickets

training

Languages Supported

RingCentral and Aircall are supported in the following languages.

Dutch

English

French

English

French

English

Typical Customer

The target customer base of RingCentral vs Aircall is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Freelancer

Startups

SMEs

Enterprises

Startups

Enterprises

SMEs

Video

To gain a better understanding of how these RingCentral and Aircall work, you can check out the videos below. Browse through the videos and make the right choice.

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