Best Remote Support Software
Best remote support software exists NoBrokerHood, SolarWinds Threat Monitor, ManageEngine Firewall Analyzer, Log360, and SpectX. Such remote assistance software enables IT technicians to remotely connect to another computer or device to provide support anywhere.
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List of 20 Best Remote Support Software
Category Champions | 2023
Zoho Assist is cloud-based remote support and remo
Zoho Assist facilitates you with various functions such as remote support, screen sharing and hassle-free management of unattended computers. It supports all major web-proxies and firewalls and is available with cross-platform support across all devices. Read Zoho Assist Reviews
Starting Price: Available on Request
Recent Review
"Zoho Assist - Most Powerful Tool" - Tushar Rajput
Remote PC works well for enterprises, teams, and customers. This Remote Desktop Software has a rich dashboard and plenty of features to let you connect, collaborate and control remote sessions for PC and Mac. Read RemotePC Reviews
Starting Price: Available on Request
Recent Review
"RemotePC is one of the best softwares to work remotely" - Avinash mishra
Viewabo is a fully featured Help Desk Software designed to serve SMEs, Startup, Agencies, Enterprises. Viewabo provides end-to-end solutions designed for Web App. This Help Desk System offers Dashboard, Feedback Management, Survey Management, Reporting/Analytics, Remote Access at one place. Read Viewabo Reviews
Starting Price: $30 Per Month
Recent Review
"It was a wonderful experience." - Sneha
High Performer | 2023
Easy to use remote desktop software that just work
ISL Light Remote Desktop is a fully featured Remote Support Software designed to serve Enterprises, SMEs. This online Remote Support system offers Real-time Chat, Diagnostic Tools, Customizable Branding, Session Recording at one place. Learn more about ISL Light Remote Desktop
Starting Price: $145 500 Minutes
WorkHub Tasks is an AI-driven Task Management platform. It gives roles and rights to ensure data privacy within and outside the company. Its escalation management ensures tasks are completed on time. Lastly, you can create tickets from multiple channels including email. Read WorkHub Tasks Reviews
Starting Price: Available on Request
Recent Review
"Reviewing WorkHub Tasks" - Nouman Saleem
| Pros | Cons |
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Compared to similar tools, WorkHub Tasks boasts superior features. Overall good experience. |
Occasionally, we need help with data uploads. The UI also needs to be improved. |
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As a result of utilizing WorkHub Tasks, we have observed a notable 31% increase in our customer retention rate, thanks to the platform's robust data standards and privacy protections. |
Currently, the software lacks a chatbot feature that could be a valuable addition to the platform. |
A comprehensive mobile device management solution designed for businesses to manage, control and secure Android devices, helping businesses enhance mobility and productivity via remote monitoring and remote control and etc. Read AirDroid Business Reviews
Starting Price: $12 Per Device/Year
Recent Review
"Positive review" - DigiZon
| Pros | Cons |
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Remote control: AirDroid allows users to access their Android devices remotely from their computer, enabling them to control their device from a distance. This can be especially useful for people who want to access their device while it's charging across the room, for instance.Transfer files: With AirDroid, users can transfer files between their Android device and their computer. This feature is particularly useful for people who frequently need to transfer files between their devices.SMS management: AirDroid allows users to read, send, and manage SMS messages from their computer. This can be a convenient feature for people who spend a lot of time working on their computer and want to stay on top of their SMS conversations.Screen mirroring: AirDroid allows users to mirror their Android device's screen on their computer. This can be useful for people who want to show their phone's screen to someone else, such as during a presentation. |
Limited features: While AirDroid offers some useful features, it falls short in some areas. For example, it doesn't offer any backup or restore options, and it lacks some of the advanced features of other device management apps.Security concerns: AirDroid requires users to create an account and login to use the app, which may raise security concerns for some users. Additionally, the app has had some security vulnerabilities in the past, which may make some users hesitant to use it.Ads: AirDroid is free to use, but it includes ads that can be intrusive at times. While the ads can be removed by subscribing to the premium version of the app, this may not be a feasible option for all users.Compatibility issues: AirDroid may not work well with all Android devices, and some users have reported compatibility issues. This can be frustrating for users who are trying to use the app but are unable to do so due to compatibility issues. |
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It is easy to use and implement. We're so far very happy with its policy and kiosk features that allow us to control device usage and lock them into single-purpose mobile kiosks. |
The reporting templates seems to be lacking a bit, hoping this will be optimized soon since analytics are heavily valued in our company. |
Category Champions | 2023
It is one of the best MSP software systems available in the market that doubles as a help desk for managing interaction tracking, license management, automatic scans, etc. It’s highly functionality helps testers perform tasks faster and more efficiently. Read NinjaOne Reviews
Starting Price: Available on Request
Recent Review
"View about NinjaOne" - Saim Ali
| Pros | Cons |
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NinjaOne has the good pricing plan.Yes it is easy to use. User can get what they need so easily |
All the part of ninjaOne are very good but still need to Improve and work to maintain low pricing plan for Anger users. |
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This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. |
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.If I have to come up with a con though, it's that there is n |
Emergents | 2023
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes. Read Exotel Reviews
Starting Price: $77.15 Per 3 Months
Recent Review
"We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way." - Soumya Thakur
| Pros | Cons |
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It has helped us manage our calls in the best possible and effectiveway. |
Sometimes the international calls get disconnected. |
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We are gald we switched to this software for calling. It has helped us make the call process more relaxing |
there is no free-trial session available. |
Category Champions | 2023
It allows you to remotely manage Windows and Mac computers, and thus provide technical support to your employees and customers. This software is available in the cloud, SaaS and web formats. You can also avail a free trial before you actually purchase it. Read Splashtop Reviews
Starting Price: Available on Request
Recent Review
"The software is good and it is very easy to use" - amit pareek
Atera IT is a process automation software that helps MSPs and IT service providers of all sizes with integration, automation, and business processes. This cloud-based software offers Backup and Recovery, Billing & Invoicing, and Issue Management. Read Atera Reviews
Starting Price: $99 Per User
Recent Review
"My personal review " - Naeem Ahmed
| Pros | Cons |
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"It's exceptionally simple to utilize, for my purposes, yet in any event, for individuals who have asserted, "I'm not excellent at IT." When you have it introduced and you have it set up, it essentially works without help from anyone else. It truly assists you with doing what you want to do. It's not difficult to use for a novice, contrasted with a portion of the other bigger RMMs that are somewhat more convoluted." |
"I might want to see more cell phone the board. iPad is a major one. I realize they've been chipping away at a portion of that. For my purposes, it would be astounding if I would do tablet gadgets and even extend it to POS frameworks or something like that. I realize that a ton goes into that yet I've seen it is a region they're checking out." |
SimpleHelp is one of the best and simple remote desktop tool. It is a boon to the support professionals as they can help their customers anywhere sitting in front of their computers by viewing their screens and controlling them. It comes with the provision to pay for the only number sessions being used. Read SimpleHelp Reviews
Starting Price: $300 Onetime
Recent Review
"Simple Help has been a life saver" - Dan Huckins
| Pros | Cons |
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Have used this product for 5 years and love it. Very versatile |
Have to host your own server but its fairly easy to do and they now offer managed options for even less to configure. I wish them was more documentation but I have rarely needed to use said documentation. |
Emergents | 2023
Using NetSupport Manager, you can easily monitor and manage multiple systems via a LAN, WAN or with the internet; and from various devices including desktop, laptop, tablet or a smartphone. It also allows you to record or playback your remote support sessions. Learn more about NetSupport Manager
Starting Price: Available on Request
High Performer | 2023
Software by Instant Housecall Inc.
Using Instant Housecall, it’s easy to provide support to a remote desktop through firewalls, with almost no configuration. It facilitates features such as diagnostic tools, file sharing, real-time chat, session recording, session transfer, surveys and feedback, etc. Learn more about Instant Housecall
Starting Price: Available on Request
Contenders | 2023
Software by Verismic Software
Agentless Remote Control software facilitates you with functions such as diagnostic tools, file sharing, real-time chat, screen sharing, session recording, session transfer, surveys and feedback, etc. This software is available in the cloud, SaaS and web formats. Learn more about Agentless Remote Control
Starting Price: Available on Request
Emergents | 2023
Remo is a fully featured Remote Support Software designed to serve SMEs, Startups. Remo provides end-to-end solutions designed for Macintosh. This online Remote Support system offers Diagnostic Tools, File Sharing, Screen Sharing, Session Recording at one place. Learn more about Remo
Starting Price: Available on Request
Contenders | 2023
It is one of the best remote support software, which is meant for sysadmins, technicians and engineers providing IT support to their clients. This software facilitates secure access to remote devices, active directory administration, password management, etc. Learn more about Goverlan Reach
Starting Price: $15.0 operat
Contenders | 2023
Using it, you can start a remote session with your customer's device whether Windows, Mac, Android or iOS, and then with the laser pointer you can takeover the control of the remote desktop. This software is suitable for SaaS, e-commerce, app and handset companies. Learn more about ScreenMeet
Starting Price: Available on Request
Emergents | 2023
HelpWire helps you fix issues related to your products remotely. Without visiting the client’s location, this remote assistance software allows your team to do time-bound troubleshooting. You can label the remote technical session with your company logo as well. Learn more about HelpWire
Starting Price: Available on Request
It is an all-in-one remote monitoring and management(RMM) solution with built-in device monitoring and ticketing system facilities. This software is available in cloud, SaaS, and web formats. It also provides a 24*7 global technical support to it's customers. Learn more about Naverisk
Starting Price: Available on Request
Category Champions | 2023
This remote desktop support software comes with features such as diagnostic tools, file sharing, real-time chat, screen sharing, session recording, session transfers, surveys & feedback, etc. SecureLink is available in cloud, SaaS and web formats. Learn more about SecureLink
Starting Price: Available on Request
Until 30th Jun 2023
FAQs of Remote Support Software
Support software allows IT technicians to access and control their customers' devices remotely as if they were sitting in front of them.