Best Remote Support Software
Popular Remote Support Software includes TeamViewer, AnyDesk, Splashtop, ConnectWise ScreenConnect, and Zoho Assist. These solutions help IT teams provide remote assistance, troubleshoot devices, manage sessions, and support users.
No Cost Personal Advisor
Most Popular Remote Support Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
List of 20 Best Remote Support Software
Category Champions | 2026
Remote support tool for customer help desks
Product Description
Zoho Assist facilitates various functions such as remote support, screen sharing, and hassle-free management of unattended computers. It supports all major web proxies and firewalls and is available with cross-platform support across all devices. Read More About Zoho Assist
Zoho Assist Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Unattended Access
- Integration With Help Desk Software
- Scheduled Sessions
- Clipboard Sharing
- Session Analytics
- Instant Chat
- Reboot And Reconnect
- Custom Branding
- View all Features
Zoho Assist Features and Usability-Based User Satisfaction Score
User Sentiment
Customers praise Zoho Assist for its user-friendly, cross-platform remote support, strong security controls, easy setup for technicians, and competitive pricing. Recurring negatives include occasional connection instability, session freezes or delays, intermittent invite email issues, and multi-step account setup.
Category Champions | 2026
Enterprise remote desktop endpoint solution
Product Description
ManageEngine Remote Access Plus is remote desktop software that enables IT help desk technicians and system administrators to troubleshoot issues on remote computers from a central location. With its advanced remote control tools, it reduces the troubleshooting time from days to minutes. Read More About ManageEngine Remote Access Plus
ManageEngine Remote Access Plus Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Remote Server Monitoring
- Remote Shutdown
- Two Factor Authentication
- Cross Platform Support
- Remote Device Manager
- Session Recording
- Multi Monitor Navigation
- File Transfer
- View all Features
ManageEngine Remote Access Plus Features and Usability-Based User Satisfaction Score
User Sentiment
The reviewer praises responsive customer support and improved usability after an initial bug was fixed, noting the product now works well. A recurring point is full agent device control equivalent to an end user, listed both as a capability and a potential concern.
Contenders | 2026
Product Description
Remote PC works well for enterprises, teams, and customers. This Remote Desktop Software has a rich dashboard and plenty of features to let you connect, collaborate, and control remote sessions for PC and Mac. Read More About RemotePC
RemotePC Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Remote Reboot
- Chat
- Always On Remote Access
- Session Recording
- Whiteboard
- Remote Access
- Two Factor Authentication
- Lock Host Keyboard And Mouse
- View all Features
RemotePC Features and Usability-Based User Satisfaction Score
User Sentiment
Users praise the software for fast, easy remote access, strong usability, reliable performance, file transfer and remote printing, and responsive support. Recurring negatives note higher price and limited ability to lock settings or enforce individual device passwords for added security.
Emergents | 2026
Remote assistance software for government organizations
Product Description
It provides both on-premise and cloud-based remote support solutions. Dameware Remote Support is a fast, simple, and lightweight solution for IT professionals to quickly respond and solve various issues. You can also get a free trial of their software. Read More About Dameware
Dameware Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Remote Control
- Remote Reboot
- Customizable User Interface
- Intel Vpro Amt Support
- Two Factor Authentication
- Wake On Lan
- System Information
- Remote Command Line
- View all Features
Dameware Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
It allows you to remotely manage Windows and Mac computers and thus provide technical support to your employees and customers. This software is available in the cloud, SaaS, and web formats. You can also avail yourself of a free trial before you actually purchase it. Read More About Splashtop
Splashtop Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Remote Access
- Priority Technical Support
- Logging And Reporting
- Single Sign On
- Chat
- File Transfer
- Security And Compliance
- Remote Reboot
- View all Features
Solo
$ 5
Per User/Month
Pro
$ 8
Per User/Month
Splashtop Features and Usability-Based User Satisfaction Score
User Sentiment
Users find the software reliable, user-friendly, and effective for remote work, praising seamless device connections and smooth workflows. A minor request for added gamepad button support is noted, but no other significant issues are mentioned.
Remote support and meeting services for all users
Product Description
It is a browser-based software for managing unattended PCs at a lightning-fast speed. This software provides remote support, online meetings and demonstration tools for various tasks such as website integration, screen sharing, audio and desktop recording, etc. Read More About ShowMyPC
ShowMyPC Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Remote Printing
- File Transfer
- Firewall Friendly
- No Installation Required
- Video Conferencing
- Session Scheduling
- Session Reporting
- Cross Platform Support
- View all Features
Premium
$ 14
Per Month
Professional
$ 19
Per Month
Business
$ 36
Per Month
Emergents | 2026
Remote support tool for technical support teams
Product Description
Using NetSupport Manager, you can easily monitor and manage multiple systems via a LAN, WAN, or the internet, and from various devices including a desktop, laptop, tablet, or smartphone. It also allows you to record and playback your remote support sessions. Read More About NetSupport Manager
NetSupport Manager Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Remote Printing
- Gateway Connectivity
- Audio Support
- Multi Monitor Support
- System Management
- Remote Control
- Collaborative Working
- File Transfer
- View all Features
NetSupport Manager Features and Usability-Based User Satisfaction Score
Remote support tool for MSPs with 100-10,000 endpoints
Product Description
Agentless Remote Control software facilitates you with functions such as diagnostic tools, file sharing, real-time chat, screen sharing, session recording, session transfer, surveys, and feedback. This software is available in cloud, SaaS, and web formats. Read More About Agentless Remote Control
Agentless Remote Control Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Command Line Access
- Custom Branding
- Access Permissions
- Chat Functionality
- Multi Monitor Navigation
- Session Recording
- File Transfer
- Unattended Access
- View all Features
Remote desktop support software for MSPs
Product Description
Using Instant Housecall, it’s easy to provide support to a remote desktop through firewalls with almost no configuration. It facilitates features such as diagnostic tools, file sharing, real-time chat, session recording, session transfer, surveys, and feedback, etc. Read More About Instant Housecall
Instant Housecall Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Session Timeout
- Session Transfer
- Session Notes
- Custom Branding
- Audio Support
- Session Recording
- Reboot And Reconnect
- Two Factor Authentication
- View all Features
Contenders | 2026
Product Description
Viewabo allows support agents to send a link to access customers’ phone cameras to see what they're seeing without having customers install an app. This reduces friction, results in faster turnaround times, and provides a better remote customer support experience. Read More About Viewabo
Viewabo Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Asset Management
- Customizable Dashboards
- Live Chat
- Knowledge Base
- Mobile App
- Third Party Integrations
- Customer Feedback
- Sla Management
- View all Features
Viewabo Features and Usability-Based User Satisfaction Score
User Sentiment
The user expresses strong positive sentiment, praising the software's ease of use, impressive interface design, quality, and business impact after years of use. No negatives were reported; the reviewer states the product is perfect and needs no improvements.
Emergents | 2026
Easy to use remote desktop software that just work
Product Description
ISL Light Remote Desktop is a powerful tool that simplifies remote access and control, enabling seamless troubleshooting and support. It enhances productivity by allowing quick, secure connections to devices, ensuring efficient problem resolution and streamlined operations for businesses and IT professionals. Read More About ISL Light Remote Desktop
ISL Light Remote Desktop Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Integration Api
- Access Permissions
- Multi Monitor Support
- Clipboard Sharing
- Session Recording
- Session Notes
- File Transfer
- Screen Sharing
- View all Features
Pay per Use
$ 145
500 Minutes
Cloud License
$ 469
Annual subscription
Self-hosted License
$ 990
Lifetime License
ISL Light Remote Desktop Features and Usability-Based User Satisfaction Score
Emergents | 2026
Remote desktop support software for IT departments
Product Description
It is one of the best remote support software, meant for sysadmins, technicians, and engineers providing IT support to their clients. This software facilitates secure access to remote devices, Active Directory administration, password management, etc. Read More About Goverlan Reach
Goverlan Reach Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Remote Task Manager
- Active Directory Management
- It Process Automation
- Incident Management
- Endpoint Management
- Performance Monitoring
- Remote Assistance
- System Inventory
- View all Features
Standard Edition
$ 15
operat
Professional Edition
$ 30
operat
Enterprise Edition
$ 50
operat
Goverlan Reach Features and Usability-Based User Satisfaction Score
Contenders | 2026
Product Description
Atera IT is a process automation software that helps MSPs and IT service providers of all sizes with integration, automation, and business processes. This cloud-based software offers Backup and Recovery, Billing & Invoicing, and Issue Management. Read More About Atera
Atera Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- System Health Monitoring
- Service Level Agreement (sla) Management
- Ticketing System
- Backup And Recovery
- It Automation
- Patch Management
- Hardware Inventory
- Third Party Integrations
- View all Features
Pro
$ 99
Per User
Atera Features and Usability-Based User Satisfaction Score
User Sentiment
Users report strong satisfaction with Atera's ease of use, responsive GUI, centralized management, and broad RMM/security features that boost productivity. Recurring limitations noted are potential cost for small startups and incomplete mobile/tablet device management support.
Emergents | 2026
Product Description
Using it, you can start a remote session with your customers device, whether Windows, Mac, Android, or iOS, and then with the laser pointer, you can take over the control of the remote desktop. This software is suitable for SaaS, e-commerce, app, and handset companies. Read More About ScreenMeet
ScreenMeet Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Integration With CRM
- Multi Monitor Support
- Chat
- Annotations
- Session Recording
- Clipboard Sharing
- User Management
- Remote Control
- View all Features
ScreenMeet Features and Usability-Based User Satisfaction Score
Remote support software for technology vendors
Product Description
This remote desktop support software comes with features such as diagnostic tools, file sharing, real-time chat, screen sharing, session recording, session transfers, surveys & feedback, etc. SecureLink is available in cloud, SaaS, and web formats. Read More About SecureLink
SecureLink Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Role Based Permissions
- Vpn Integration
- Compliance Management
- Real Time Monitoring
- Incident Management
- Encryption
- Access Control
- Single Sign On
- View all Features
Category Champions | 2026
Streamline devices management and increase product
Product Description
A comprehensive mobile device management solution designed for businesses to manage, control, and secure Android devices, helping businesses enhance mobility and productivity via remote monitoring, remote control, etc. Read More About AirDroid Business
AirDroid Business Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Multi User Management
- Activity Logs
- Kiosk Mode
- Screen Sharing
- Geofencing
- Alerts And Notifications
- Custom Branding
- Device Grouping
- View all Features
Basic
$ 12
Per Device/Year
Standard
$ 21
Per Device/Year
Enterprise
$ 33
Per Device/Year
AirDroid Business Features and Usability-Based User Satisfaction Score
User Sentiment
Users praise AirDroid Business for easy setup, reliable remote control, kiosk and device-management features, responsive customer support, and affordable pricing. Recurring negatives include limited reporting/analytics, occasional compatibility/security concerns, ads or account requirements, minor UI/navigation issues, and time-zone support delays.
Contenders | 2026
Product Description
WorkHub Tasks is an AI-driven task management platform. It assigns roles and rights to ensure data privacy within and outside the company. Its escalation management ensures tasks are completed on time. Lastly, you can create tickets from multiple channels, including email. Read More About WorkHub Tasks
WorkHub Tasks Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ticket Creation
- Reporting And Analytics
- Mobile Access
- Real Time Notifications
- Multi Channel Support
- Priority Management
- Sla Management
- Customer Portal
- View all Features
WorkHub Tasks Features and Usability-Based User Satisfaction Score
User Sentiment
Customers report WorkHub Tasks is easy to use, quick to set up, and improves task routing and customer response, boosting retention. Recurring negatives include UI/usability quirks, occasional data upload and notification issues, limited channel integrations, and missing chatbot functionality.
Category Champions | 2026
NinjaOne The Automated Endpoint Management Platfor
Product Description
It is one of the best MSP software systems available in the market that doubles as a help desk for managing interaction tracking, license management, automatic scans, etc. It’s highly functionality helps testers perform tasks faster and more efficiently. Read More About NinjaOne
NinjaOne Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Compliance Management
- Endpoint Management
- Third Party Integrations
- Service Desk Integration
- Mobile Device Management
- Reporting And Analytics
- Alerting And Notifications
- Remote Control
- View all Features
NinjaOne Features and Usability-Based User Satisfaction Score
User Sentiment
Customers praise NinjaOne for its clean, intuitive interface, powerful automation, remote management, real-time monitoring, and responsive support, noting improved IT efficiency. Recurring negatives include higher pricing for small businesses, limited Mac/Linux support, and some mobile feature gaps.
Contenders | 2026
Product Description
Exotel, a premier Context-Aware Customer Engagement Platform, brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite), and Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Read More About Exotel
Exotel Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Conferencing
- Customizable Greetings
- Click To Call
- Call Analytics
- Real Time Notifications
- Call Forwarding
- Call Recording
- Call Routing
- View all Features
Dabbler
$ 111
Per 3 Months
Believer
$ 222
Per 12 Months
Influencer
$ 550
Per 12 Months
Exotel Features and Usability-Based User Satisfaction Score
User Sentiment
Users praise Ameyo/Exotel for reliable call quality, robust call routing, recording, reporting, and ease of use that supports remote work and high call volumes. Recurring negatives include occasional international call drops, slow performance on low internet, missing screen recording, and no free trial.
Contenders | 2026
Product Description
HelpWire is a remote access solution for Windows, macOS, and Linux. Technicians can begin a session by sharing a link, allowing the remote user to connect without creating an account or entering login credentials. Unattended access makes it possible to return to the device later... Read More About HelpWire
HelpWire Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Session Notes
- Multi Platform Support
- Chat Functionality
- Custom Branding
- Clipboard Sharing
- Session Recording
- Reboot And Reconnect
- Video Support
- View all Features
Free
$ 0
Forever
HelpWire Features and Usability-Based User Satisfaction Score
User Sentiment
Users praise HelpWire for its free commercial use, fast stable connections, simplicity and reliability, making it ideal for freelancers and small teams. Recurring negatives note limited advanced features, access control and reporting, and a slightly complex interface for quick sessions.
Get Free Expert Advice
Remote Support Software Related Research Articles:
- Best Free Alternatives of TeamViewer You Must Try
- Ways to Managing Virtual Teams Work Successfully
- Best Practices to Become a Success in Remote Selling
Comparison of the Best Remote Support Software
|
Zoho Assist Visit Website |
ManageEngine Remote Access Plus Visit Website |
RemotePC Visit Website |
|
|---|---|---|---|
| Overall Score | |||
| Pricing | Starts from $0 Forever | Starts from $0 Starts at $0.4/Computer/Month | Starts from $0 Forever |
| Free Trial | ✓ | ✓ | ✓ |
| Business Size | Startups, SMBs | Startups, SMBs, Mid-Market, Enterprises | Startups, SMBs, Mid-Market, Enterprises |
| Key Features |
|
|
|
FAQs
What is Remote Support Software?
Support software allows IT technicians to access and control their customers' devices remotely as if they were sitting in front of them.