Best Virtual Agent Software
Best Virtual agent software are EasyVista, Service Now ITSM, Genesys, Talkdesk, eGain, Cherwell, and HelpOnClick. Designer virtual agent for your business and carry on with the operations peacefully.
What is Virtual Agent Software?
Virtual agent software interacts with users to understand their problems, explain services and products, track their actions, etc.
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List of 18 Best Virtual Agent Software
Category Champions | 2025
Leading Context-Aware Customer Engagement Platform
Product Description
Exotel, a premier Context-Aware Customer Engagement Platform, brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite), and Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Read More About Exotel
Exotel Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customizable Greetings
- Virtual Numbers
- Api Integration
- Call Analytics
- Click To Call
- Call Routing
- Multi Level Ivr
- CRM Integration
- View all Features
Dabbler
$ 139
Per 3 Months
Believer
$ 278
Per 12 Months
Influencer
$ 687
Per 12 Months
Exotel Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
EasyVista is a comprehensive IT service management solution that streamlines workflows, enhances user experience, and boosts productivity. Its intuitive interface, robust automation, and seamless integration capabilities empower organizations to efficiently manage and resolve IT issues. Read More About EasyVista
EasyVista Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Supplier Management
- Reporting And Analytics
- Software Asset Management
- Financial Management
- Procurement Management
- Mobile Access
- Lifecycle Management
- Contract Management
- View all Features
EasyVista Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Synthetix liveChat software integrates with self-service software such as faqtAgent and smartAgent to allow specifically identified customers to escalate to live, one-to-one dialogue with your call-centre agents. Read More About Synthetix Live Chat
Synthetix Live Chat Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Offline Messaging
- Proactive Chat Invitations
- Multi Language Support
- Real Time Messaging
- Chat History
- Canned Responses
- User Feedback Collection
- Chat Routing
- View all Features
Synthetix Live Chat Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Solution to boost your IT team’s performance
Product Description
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read More About ServiceNow ITSM
ServiceNow ITSM Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Request Management
- Service Level Management
- Configuration Management Database (cmdb)
- Integration Hub
- Asset Management
- Performance Analytics
- Workflow Automation
- Problem Management
- View all Features
ServiceNow ITSM Features and Usability-Based User Satisfaction Score
Emergents | 2025
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Product Description
Through scalable and flexible contact center virtualization, Genesys creates a great customer experience. With Genesys, it creates a powerful, virtualized customer engagement environment to route any customer interaction across your departments. Read More About Genesys
Genesys Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customer Journey Analytics
- Automatic Call Distribution (acd)
- CRM Integration
- Sms Messaging
- Voice Biometrics
- Quality Management
- Co Browsing
- Predictive Dialer
- View all Features
Genesys Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Talkdesk is a leading cloud-based call center software in the world. Create the call center your customers and agents deserve. It reduces average handle time and increases agent efficiency with automated workflows. Read More About Talkdesk
Talkdesk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ai Powered Virtual Agent
- Quality Management
- Call Scripting
- Outbound Dialer
- Call Barging
- Call Whispering
- Workforce Management
- Automatic Call Distribution (acd)
- View all Features
Express
$ 25
Agent/Month
Professional
$ 65
Agent/Month
Enterprise
$ 125
Agent/Month
Talkdesk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
eGain is the leading provider of omnichannel customer engagement software. eGain’s mature, web-native suite of customer experience solutions has enabled leading global financial service organizations to successfully deploy their eService roadmaps. Read More About eGain
eGain Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Co Browsing
- Ai Powered Chatbots
- Multilingual Support
- Security And Compliance
- Social Media Integration
- Knowledge Management
- Personalization
- CRM Integration
- View all Features
eGain Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Managing your project portfolio isn't easy! Cherwell project portfolio management software goes beyond simple planning and collaboration, aligning all your projects with key strategic corporate objectives with instant visibility & status across projects. Read More About Cherwell
Cherwell Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Risk Management
- Task Management
- Milestone Tracking
- Customizable Dashboards
- Change Management
- Integration Capabilities
- Reporting And Analytics
- Document Management
- View all Features
Starter
$ 150
Per Month
Cherwell Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Jacada is revolutionizing customer service with its intuitive automation software, streamlining interactions and enhancing user experiences. By simplifying complex processes, Jacada empowers businesses to deliver exceptional support, reduce costs, and boost overall efficiency effortlessly. Read More About Jacada
Jacada Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customer Database
- CRM Integration
- Call Logging
- Escalation Management
- Live Chat
- Ivr / Voice Recognition
- Call Recording
- Ticket Management
- View all Features
Call Center Scripting Edition
$ 34
Per Month
Jacada Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
With award-winning AI, Nuance is cost-effective law enforcement case management software that can automate mundane tasks such as case documentation, auto-SMS sending, and timekeeping. The open-source law enforcement software can increase your revenue by 27%. Read More About Nuance
Nuance Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Multi Language Support
- Collaboration Tools
- Cloud Storage
- User Friendly Interface
- Document Security
- Workflow Automation
- Document Indexing
- Reporting And Analytics
- View all Features
Basic
$ 150
One Time
Nuance Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Bold360 is AI-powered live chat engagement software that is integrated with an AI chatbot and live-agent software. With 24/7 available chatbots, it provides an intuitive platform that helps derive insights that matter. Read More About Bold360
Bold360 Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Knowledge Base Integration
- Agent Performance Metrics
- Customizable Branding
- Mobile Compatibility
- Secure Data Transmission
- User Feedback Collection
- Chat Routing
- CRM Integration
- View all Features
Bold360 Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
By using Smart Action, automatic customer feedback software, you can send automatic review requests, turn negatives into positives, and do multi-level marketing. Its customer feedback tools contribute to your revenue generation. Read More About SmartAction
SmartAction Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Automated Customer Service
- Personalization
- Customizable Workflows
- Natural Language Processing
- Feedback Collection
- 24/7 Availability
- Integration With CRM
- Customer Self Service
- View all Features
SmartAction Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Manage and optimize your organization’s use of applications with our powerful Software Asset Management (SAM) tools. With assyst, you get deep insight into how and where your business is using software. Read More About Axios
Axios Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Benchmarking
- Asset Allocation
- Cash Flow Analysis
- Client Reporting
- Risk Management
- Tax Optimization
- Mobile Access
- Fee Management
- View all Features
Axios Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Inference Studio is a user-friendly, browser-based platform that empowers you to design and manage virtual agents effortlessly. With its intuitive drag-and-drop interface, you can automate routine tasks, enhancing efficiency and freeing up your team for higher priorities. Read More About Inference Studio
Inference Studio Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Custom Greetings
- Call Barging
- Call Analytics
- Voicemail
- Call Recording
- Click To Call
- Sms Integration
- Api Access
- View all Features
Inference Studio Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
HelpOnClick is popular live chat software. It is completely focused on providing small and medium businesses with affordable and simple web solutions, helping them evolve into market giants. HelpOnClick facilitates support teams to provide real-time online assistance to clients with the help of a chat... Read More About HelpOnClick
HelpOnClick Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customizable Branding
- Visitor Banning
- Real Time Visitor Monitoring
- File Transfer
- Third Party Integrations
- Post Chat Surveys
- Typing Indicator
- Agent Performance Reports
- View all Features
HelpOnClick Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media, and WhatsApp in one place. Read More About Ozonetel CloudAgent
Ozonetel CloudAgent Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Transfer
- Call Conferencing
- Agent Performance Reports
- Call Recording
- Api Integration
- Automatic Call Distribution (acd)
- Call Scripting
- Voice Broadcasting
- View all Features
Ozonetel CloudAgent Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
KLoBot is a DIY Bot Builder Platform that allows your organization to create text and voice-based conversational chatbots within minutes using an easy drag-and-drop skill interface, giving your bot instant superpowers to use across your favorite channels. Read More About KLoBot
KLoBot Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Natural Language Processing
- Sentiment Analysis
- Analytics And Reporting
- User Authentication
- Multi Channel Support
- Ai Powered Insights
- Drag And Drop Interface
- Contextual Understanding
- View all Features
KLoBot Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Nuacem AI is not just a chatbot platform; we are the world's first and only Conversational AI-powered Cognitive Customer Engagement platform that can fully amplify customer experience on Text, Voice & Video, leveraging our proprietary and advanced WhiteboxNLU Engine. Read More About Nuacem AI
Nuacem AI Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Topic Segmentation
- Voice Biometrics
- Customer Insights
- Integrations With CRM
- Compliance Monitoring
- Customizable Dashboards
- Sentiment Analysis
- Speaker Identification
- View all Features
Nuacem AI Features and Usability-Based User Satisfaction Score
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