Best Customer Satisfaction Software
Best customer satisfaction software is Qualtrics, SurveyMonkey, Surveylegend, CustomerGauge, and Zendesk. It aids in determining how demands and replies are developed and provided in accordance with consumer expectations.
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List of 20 Best Customer Satisfaction Software
Emergents | 2023
Customer experience tool that helps small business
Tidio is customer happiness software which offers live chat enhanced with chatbots. To interact with your consumers and increase sales with exceptional rapid service, Tidio blends live chat and chatbot technologies. While AI-powered chatbots engage your consumers in real-time, a readily accessible live chat widget makes your business available around-the-clock so you can increase sales. Read Tidio Reviews
Contenders | 2023
Software by Zendesk
Zendesk is a cloud-based help desk management system that offers customized capabilities to create knowledge bases, online communities, and customer care portals. This customer satisfaction software provides a front-end portal that can be customized, live chat capabilities, and interaction with useful programs like Google Analytics and Salesforce. Read Zendesk Reviews
Zendesk's Pros and Cons
its preview and easy working. smoothness and available options which i like. most likely that we can sale on many platforms from Zendesk.
It's fast than other. Low latency
I am unable to suggest you improve your software because you know what you are doing.
Creating view option should be enhanced
The industry's first context-aware help desk
A cloud-based help desk solution that is suitable for enterprises of all sizes, Zoho Desk is developed by the Zoho Corporation. Zoho Desk is a satisfaction software that enables businesses to provide enduring customer experiences, streamline agent productivity, and simplify customer support operations. Some of the key features are customer support portal, , report production, contract administration and ticket management for customer assistance. Read Zoho Desk Reviews
Zoho Desk's Pros and Cons
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Great Ticketing system software. All customers tickets can be in one poll. Customer can log there tickets through the customer portal or through the mail and get a great linked connection
need to add asset management
Need to add asset management
Software by SalesForce Inc.
You can provide service to every customer, whenever and anywhere, thanks to Service Cloud. With the help of Service Cloud's customer satisfaction software for enterprises and small businesses, companies may enable their core team to provide connected, effective, and scalable services. Users may streamline workflows, automate service procedures, and locate essential content to help customer service representatives. Read Salesforce Service Cloud Reviews
Salesforce Service Cloud's Pros and Cons
The most beneficial part i would say is email to case/Web to case. We can setup autoresponses easily .We can configure support processes. We can make use of live chat,knowledge base
Single source of truth for support
Overall the product is best of its kind,i just feel licensing cost is a little more .
Email case management needs more effort in terms of customization
Cloud-based Customer Support Software
Freshdesk is one of the best customer satisfaction software that has been developed to simplify and enhance customer assistance. Online businesses frequently use its top-notch and economical features to boost consumer self-service and the general productivity of their support teams. You can serve consumers on contemporary messaging platforms like WhatsApp, SMS, social media, and more with Freshchat. Read Freshdesk Reviews
Freshdesk's Pros and Cons
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
We can reply to assign tickets to ourselves and others, reply to tickets, resolve tickets.
I have not know yet any product useless on this platform. You should try made your team more cooperative.
The reporting feature can be improved and the search option can also be optimised.
Software by HappyFox Inc.
HappyFox is a cloud-based CRM tool that offers help desk and ticketing solutions to businesses in various sectors, including energy, retail, media and publishing, travel and tourism, education, travel, and many more. Your website & email accounts are integrated with HappyFox, a satisfaction software to make sure that all support inquiries are gathered. Read HappyFox Reviews
Software by Help Scout
A Software-as-a-Service (SaaS) product called Help Scout skillfully blends customer service and customer experience management (CRM) components into a single platform. A unique customer happiness platform, Help Scout was created to expand teams to provide best-in-class customer assistance. When you sign up, you have access to a variety of tools that were all created with the goal of providing customer support. Read Help Scout Reviews
Software by Kayako Ltd.
Kayako’s cloud-based customer service platform combines different support channels like email, live chat, and phone calls. Users may handle multi-channel customer assistance that aids with internal and external communication. By integrating every client interaction with your company into their help desk support ticketing system, Kayako is a customer satisfaction software that provides your agents with a centralized, user-friendly visualization of the whole customer experience. Read Kayako Reviews
Software by Intercom
Through efficient messaging and automation, Intercom Support makes contextual appearances in your app, website, or product. This customer happiness software enables better consumer and support team experiences. Intercom provides a platform for customer engagement and communication for businesses of all sizes across various sectors. Teams are able to interact with and support their consumers through a variety of channels. Read Intercom Reviews
A fully-featured help desk software
For small and medium-sized e-commerce firms, LiveAgent is one of the best customer satisfaction software and an online help desk solution. Their inbuilt live chat is a versatile and well-liked option for client contact. The platform provides standalone or in-suite apps for live chat, online self-service portals, change and license management, & ticket management. Read LiveAgent Reviews
LiveAgent's Pros and Cons
That is so easy to use. Everyone in our team knows what to do. The tickets can be given to colleague in just one click.
The most beneficial feature for our company was the shared mailbox which allows an improved overview for the whole team. It makes customer support much more effective.
i am not aware of any cons to be honest. Their support is awesome and if we are not sure we something, they help us with it.
The LiveAgent IOS App does not satisfy the requirements that we have. Many features are missing, which could be improved to make the app experience better.
Customer Support Software built for B2B technology
Beyond efficient ticket administration, TeamSupport offers an omnichannel experience that promotes internal team cooperation and streamlines customer support activities, enabling teams to continuously provide great customer service. This customer satisfaction software from TeamSupport gives you the resources required to completely comprehend and satisfy the needs of your consumers. Learn more about TeamSupport
Emergents | 2023
CSAT, CES 2.0 and Net Promoter Score software
Numerous teams at organizations, including Microsoft, Hubspot, Lenovo, and Buffer, use Nicereply to measure and enhance the caliber of their client experiences. Customers are free to be honest and open about their opinions, whether positive and negative. A platform for managing the customer experience, Nicereply is a customer satisfaction survey software that is used to calculate the Customer Effort Score, Net Promoter Score, and Customer Satisfaction Score. Learn more about Nicereply
Build conversational surveys of any type, for any
A cloud-based customer experience product, SurveySparrow is a satisfaction software that enables companies of all sizes to build interesting feedback surveys. By using surveys created just for them, SurveySparrow assists you in measuring staff motivation. You can assess employees' levels of engagement, job happiness, and workplace advantages. Read SurveySparrow Reviews
SurveySparrow's Pros and Cons
The UI of the software and the integrations and automations this software provides with third party applications.
Clean UI. The most striking feature about SurveySparrow is its design and superior user experience. It is easier and faster to use, and not just that they have a lot of features and it's easily available on one platform rather than working on multiple platforms. It is not at all bulky or a confusing UI that I had experienced with other survey platforms. I believe that anyone can easily create and share a survey using this platform. Also, not to miss out on the affordable pricing. They are not over-priced and their main intention is to provide you with the best features and affordable pricing.
There is nothing which i dislike. it has been a while since I am using this software and I am satisfied by this software.
The only thing I wish I could've done is to create the surveys using my phone. Although I wasn't really disappointed because someone who is creating a survey like me would want to use a desktop to make one. However, anyone can take a survey in their mobile since they offer a pleasant mobile-first survey experience for the respondents. Thus, no complaints.
Software by Qualtrics LLC
Qualtrics is one of the best customer satisfaction software and experience management software. You may conduct surveys, feedback, and polls utilizing a variety of distribution methods thanks to Qualtrics. Reports with the results are available for viewing and downloading. Businesses can easily collaborate with other users. Businesses can also share surveys and results in a simple manner. Learn more about Qualtrics
Software by Medallia Inc
The software platform from Medallia offers sharp insights to enhance the customer, contact center, employee, and digital experiences. Cross-channel data is organized by Medallia, combining digital behavior with immediate feedback, social media, and operational insights for a comprehensive perspective. Medallia is a customer happiness software platform that can be used for video, social, text, chat, speech, and online feedback. Read Medallia Reviews
Software by GetFeedback, Inc
The GetFeedback platform enables teams to swiftly analyze consumer feedback gathered via both traditional and digital sources, wherever they are. The rich design interface of GetFeedback makes it exceedingly simple to create eye-catching, straightforward feedback surveys. GetFeedback, a customer satisfaction software, makes it simple to respond to changing client needs and provide experiences that distinguish you from the competition. Learn more about GetFeedback
Software by SurveyMonkey
You can design and manage expert online surveys with the aid of SurveyMonkey's online survey software. This customer satisfaction survey software is a well-known and effective cloud-based online survey application. With the help of SurveyMonkey's survey tools, it's simple to design and share meaningful surveys. It allows you to construct bespoke surveys quickly, analyze the findings, and export the information to outside programs. Read SurveyMonkey Reviews
SurveyMonkey's Pros and Cons
Data collected and views
Pre-built survey templates , is one the best feature about it.
Automation can be brought
In terms of result data analytics , it needs improvement.
Software by CustomerGauge
Customer Guage is the powerful tool that monitors all your customer activities and gives you a valuable feedback. It manages all tasks with ease and it has multiple features, such as Optimized Survey Builder, Multi-Channel Feedback, Powerful Analytics, Real-time Follow-Up, Digital Signage, and so on. Learn more about CustomerGauge
Software by ReviewTrackers
Award-winning customer satisfaction survey software ReviewTrackers assists businesses in learning useful information about their clients. Review gathering, notifications, monitoring, competition tracking, review widgets, performance analytics, and email and SMS review requests are among the key features. Online reviews are gathered by ReviewTrackers from more than 100 independent review sites like Google, Facebook, and TripAdvisor. Learn more about ReviewTrackers
Software by AskNicely
AskNicely is a customer happiness software that enables service providers to gauge the impact on their bottom line, inspire frontline staff, and measure the customer experience. Users of AskNicely have the option of automatically collecting daily customer feedback or special event and time-related comments. Users have the ability to customize survey wording, logos, domain names, and languages. Read AskNicely Reviews
Related Article:
Compare Pricing Plans of Top Customer Satisfaction Software Providers
| Name | Ratings & Reviews | Starting Price | Free Trial? | |
|---|---|---|---|---|
| CloudTalk | 4.8 | $25 User/Month/Billed Annually | Yes | Learn More |
| LiveAgent | 4.8 | $9 Agent/Month | Yes | Learn More |
| SurveyLegend | 4.7 | $0 User/For ever | Yes | Learn More |
| NinjaChat | 4.9 | $15 Per Month | No | Learn More |
| Freshdesk | 4.5 | $0 Per Month | No | Learn More |
FAQs of Customer Satisfaction Software
Customer satisfaction software is a system that allows organisations to track customer contentment levels by generating formalised reports based on customer satisfaction surveys.