Best Call Center Software in UAE
Here is a list of top Call Center Software in UAE: RingCentral, Ooma, Salesforce, Freshdesk Contact Center (formerly Freshcaller), and CallHippo. These Call Center Software are designed to enhance the efficiency of your business operations.
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List of Best Call Center Software in UAE
CallHippo Coach is a Conversation Intelligence Software powered by AI & ML. Suited for B2B SMEs, mid-market companies and contact centers, CallHippo Coach allows sales teams record, transcribe and audit all the customer conversations without the need to listen to every single call. Read CallHippo Speech Analytics Reviews
Starting Price: Available on Request
Recent Review
"It was a great experience, I really liked this application " - Fatima Alameddine
| Pros | Cons |
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Nothing |
Very very expensive, nothing good about it what it looks is different from what it is don't fall in their trap, they can't be trusted i was told to even remove my review for the first time i had written about them, i took it into consideration but now can't even take it up anyone they are cheaters |
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No |
Nonono |
Formulated with Sunshine platform, Zendesk Talk is a powerful call center software that every business needs. You can create self-service portals for customers, set personalized IVR messages and do live chats over a single click. Read Zendesk Talk Reviews
Starting Price: Available on Request
Recent Review
"Amazing clarity and connectivity" - Abhijeet
| Pros | Cons |
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Chrome integration |
None |
Aircall is a best, simple and new generation cloud-based call center software. It is getting to toll-free numbers provides from your any area or country and easily craft greeting and leave of not-attendance messages. It is the ability to route calls according to CLID/ANI, DNIS, ISDN calling number. Learn more about Aircall
Starting Price: $30 User/Month/Billed Annually
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MyOperator is India's top cloud communication provider, with 10,000+ businesses like Amazon, Myntra, and Apollo using its offerings like Corporate Line, 360-degree Campaign Management, and Office IVR. Read MyOperator Reviews
Starting Price: $35 Per Month
Recent Review
"Write Review for MyOperator" - Sweet Farah
| Pros | Cons |
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MyOperator offers a user-friendly interface, advanced call routing options, call recording, and real-time analytics that help businesses enhance their customer support and communication processes. |
One potential downside of MyOperator is that it may not be suitable for very small businesses that do not receive a high volume of calls, as the pricing plans are geared towards larger organizations. |
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Customer support |
Outgoing calls are extremely expensive restricting us from using the outgoing services. |
Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews
Starting Price: Available on Request
Recent Review
"It improves teamwork within a set of applications" - Sabine Talstov
| Pros | Cons |
|---|---|
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There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan. |
There should be a way to put a more reasonable monetary value on its exorbitant price. |
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The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company. |
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector |
C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with our CRMs (Ticketing CRM & Lead Management System) to give a 360° customer engagement experience. We are recognized by Gartner, world’s leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe. Read C-Zentrix Contact Center Reviews
Starting Price: Available on Request
Recent Review
"Best Call Center Management Software" - Anupama Sharma
| Pros | Cons |
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For a company who deals daily with number of Customers, or rely on the customers, Customer retention is must. This simple software just do the same. |
Leased line of telephone is needed. need few days training to get the Reports from dashboard. Many times signal error is detected. |
Knowlarity is a leading cloud telephony call center solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews
Starting Price: $233 Per Year
Recent Review
"Good Software" - Ankit Dudhwewala
| Pros | Cons |
|---|---|
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Their claim of stability and API |
Actually reality where nothing is plug and play and everything is riddled with issues |
Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews
Starting Price: Available on Request
Recent Review
"Excellent Features on a Reasonable Price" - Ashish Singh
| Pros | Cons |
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The customer support is by far the most impressive point. Features are by far are the same as compared to other companies but the customer support is great in Ozonetel which is evident. |
So far nothing and I hope it will go on like this in the future. |
Ameyo's Contact Center Software helps improve first call resolution and reduces agents' idle time significantly, thereby boosting overall productivity. Ameyo endows with CX rich solutions which are easy to access & agent friendly, yet affordable. Read Ameyo Contact Center Reviews
Starting Price: Available on Request
Recent Review
"Highly recommended for any organization who dialing daily basics " - Aman Kumar
| Pros | Cons |
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I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world. |
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP" |
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Data rechurn is very easy, and you can increase attempts very easy. |
Real time monitor is best in this and pacing works very good. |
Twilio call tracking is a better way to measure call tracking conversionInstantly provision phone numbers for marketing campaigns or lead gen, and track results. It make products and decisions every day around our core values. They drive what we build and they drive what we do for your customers. Read Twilio Reviews
Starting Price: Available on Request
Recent Review
"Good Comment" - Watch Dogs
Customer Relationship Management
KAEM - Customer Relationship Management. Our Customer Relationship Management in tracking the lead management process including Field Sales. The application is available on the cloud as well as on premise Learn more about KAEM Customer Relationship Management
Starting Price: Available on Request
Dialer360 is a breakthrough in Cloud call center software technology. it is offering Predictive dialer, Sms & Voice Broadcasting software to fulfill your calling needs. It is providing 24/7 support and High level of data protection. With Voice broadcasting, you can send SMS & Voices messages to hundred and thousands of your valuable customers. Learn more about Dialer360
Starting Price: $25 Per Month
A cloud based contact center software company offering outbound dialers, ACD, IVR and hosted PBX service.Increase you agent effectiveness on the Phone, Chat, Email, Mobile, and Social. Integrated with Zendesk, Salesforce, Vtiger, Insightly, Sugar CRM, Team support, Pipedrive, and Zoho. Learn more about Coztel
Starting Price: $100 Per Month
Intelligent Call Routing is a fully featured Call Center Software designed to serve Enterprises, SMEs. Intelligent Call Routing provides end-to-end solutions designed for Web App. This online Call Center system offers Call recording at one place. Learn more about Intelligent Call Routing
Starting Price: Available on Request
We connect Equipment Users with Technical Experts via Digital Support Center, providing Live Video Assistance with advanced tools for effective troubleshooting Learn more about Vyzeo
Starting Price: Available on Request
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