Best CRM Software For Your Business in 2017

EASE CRM

Manage your lead with ease
EASE CRM is Complete Cloud-based software system designed to provide a complete solution for managing Leads, Follow-up Etc. It allows you to manage your contact data from a single application through web.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

T.FAT CRM

Software BY RAY TECH
Ray Tech ERP-CRM is a powerful and secure CRM software solution that gives you a complete view of customer interactions across your departments and teams, providing you with information and insights for better planning, managing, and forecasting.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Cleanwash

Software by Avosoft Technologies
Cleanwash is a desktop software for dry-cleaning and laundry management. It is simple to use and has an intuitive interface. It is user-friendly, which means you can mostly start using it without any tech guide.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Xperio

Complete customer life-cycle management solution
Enhancier Cx's CLM business suite, Xperio inbuilt with wide range of customer relationship management modules. An objectively designed business platform which takes engagements to newer heights.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

CapCRM - Sharemarket Business

CRM for Share Market Business
CapCRM is a powerful CRM for stock advisory business companies to manage leads, research about stocks, management employees and etc.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

POTG

Sales & CRM Solutions
POTG is a high-end cloud-based sales & CRM (customer relationship management) software which has been technically designed to reduce backend cost and increase profits – it allows you to manage, integrate and streamline your sales, marketing and customer relationship components on a single cloud-based platform.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Less Annoying CRM

A simple customer relationship manager
Less Annoying CRM is a simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up. It was designed from the ground up specifically for small businesses, so it's affordable, easy to understand, and, well, less annoying. 
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

CRMi3

Transform your business with CRM i3
CRM i3 is leading web-based Lead Management system loved by large number of sales teams. It is also a sales pipeline management tool to centralize the sales process arount deals and helps team members focus on the right thing.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ecBill - Billing POS Inventory Software

Billing POS Inventory Software
ecBill is the software for managing the Retail business and Distribution Business with complete activity from start to day end. ecBill is an easiest to operate by any person irrelevant to their education, anyone can operate smoothly without any unwanted stop. Every activity will be recorded for future the reference at any point in time.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Abhisi Help Desk

Beautifully Simple Customer Friendly Help Desk
Abhisi Help Desk software is very smart and fully customizable help widget can be placed on the each page of a site. It has provided intelligent processes are handling message replies to the team members and sent notifications of automatically in the Abhisi help desk system.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ATPL CRM

Manage Customer Relationship
ATPL CRM Software is a very Best features like as Lead Management, Contact Management,Calendaring and Events, Notes and Comments,Linking (Direct Relationships Between Contacts, Organizations, Opportunities, Projects),Tags, Notification, and Following, Create Milestones, Pipelines and Tasks, View Completed/Pending Tasks and Events.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Salesflare

Intelligent CRM for sales teams
Salesflare is an intelligent sales CRM that helps teams to focus on customers instead of data. Stay on top of opportunities thanks to data input automation, lead enrichment and customer intelligence tools.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

e2s Retain

Mobile-enabled student retention management soluti
Student retention and advising management solution with early alerts that identify at-risk students in need of timely support and allow appropriate staff to efficiently collaborate on resolutions.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

BitBlox

Easiest Landing Page Builder
BitBlox is an online tool designed to make landing page creation easy. A very easy-to-use platform to create professional and modern landing pages with very simple and valuable A/B testing tool.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Order Simplicity Platform

Manage Orders, Inventory in one turn key solution
Order Simplicity approach is to provide the expertise required to implement simple to complex order management systems. If you are processing 10 orders a day or thousands; if you have a few SKU’s or million; if you have 1 channel or more plus thousands of stores, we can get you the benefits of a scalable solution quickly and affordable.  
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Page Last Updated On 12/10/2017 06:17



What is Customer Relationship Management Software?

The key focus of customer relationship management software is to enhance the quality of the relationship between an organization and its customers, along with empowering sales and managing the workload of the sales team with efficiency and easiness. These techniques are improved through the storage and organization of customer data and in addition sales leads and marketing data.

One of the key benefits of CRMS is to merge all client information into one easily accessible client interface, removing the requirement for independent spreadsheets, documents and different tools for business. This gives a solitary view of whole client life-cycle, from fundamental personal information to recorded communications with staff. Top CRM softwares are not only made to stay informed about client communications, but also those of vendors, partners, and suppliers.

Top CRM softwares mainly incorporate tools that allow users to track emails and log calls, attach dates and records, stay informed of services delivered and undelivered services, oversees leads captures and follow-ups and categorize issues and potentialities. Many customer relationship management software now provides features that consider performance and productivity monitoring. Also, For smaller team free CRM systems are also available.

Implementation of CRM Solutions

The CRM Implementation can be best understood as stage process. Starting from gathering the information of your customers and evaluating it for using that information to increase your sales, marketing and customer experience. Almost all the best CRM software solutions follow this implementation process.

  1. Information GatheringFirstly you need to gather the information that your customers need to be identified by you and their behavior should be categorized. The companies having online customer services and their website can have the advantage over other companies in the market. The customers can fill, update and maintain their own data when they are buying something or inquiring.
  2. Information storage - The relational database is the best-centralized customer database in which the storage and management of your customers’ information can be done in a most effective way. The relational database will allow you running all of your systems from the same origin. It also ensures that everybody is using up-to-date and accurate information.
  3. Information Access - Information Access will be the next stage after collecting or gathering the information about the customers and storing it centrally. It is important to make this information available to all the staff members in the most useful format.
  4. Study the behavior of the customer - You can begin to profile customers and develop various and important sales strategies by using data mining tools in spreadsheet programs which can analyze the data to identify patterns and relationships. So the analysis of customer behavior is a most important aspect in CRM programs.
  5. Marketing more aggressively and effectively - It is the mindset of many companies or businesses that the high percentage of their profits is generated by a small percentage of their customers. The companies can target and reward their most valuable customers by using CRM. They can gain a better understanding of their customers’ needs.
  6. Intensify the customer experience - A small number of customers who are having complaints often take up a disproportionate amount of staff time as a small group of customers are the most profitable. The staff will have more time for other customers if the problem of customers having complaints can be solved quickly.

A List of CRM Software dependent Industries:- 

1. Real Estate 

The usage of Real Estate CRM tools is increasing drastically in the real estate industry. This is because a real estate system can cover the major requirements than any real estate company requires to foster. The most popular CRM software, for real estate industry would provide the user with lead generation process, maintain a database, create a follow up process, automated marketing and sales closure. This system would automatically cover up the whole sales procedure from start to end. There are softwares like PropertyBase and Ixact which have raised the standards of real estate CRM systems. This is what make them one of the best CRM software solutions available in the industry. 

2. Hotels

The only way to retain customer and get free word of mouth marketing in hotel industry is by providing better service. In order to provide quality service a hotel would require top level management. This is where the Hotel Management CRM tools become useful. These software allow the user to provide better management services by optimizing the whole hotel management process. Softwares like InfusionSoft and NetSuite provide the best crm software solution, for hotel industry.

3. Construction

In the construction industry constantly needs activities like real time activity, tracking, bid recording process, organizing available resources and most important making a smooth lead generation to sales closure process. The popular CRM software like JobNimbus are designed for construction industry specifically. These kind of softwares provide all the necessary features and thus allowing the team to focus on more important activities like decision making and strategizing.  

4. Pharmaceutical

In pharmaceutical industry the companies have to be very customer centric as there are many substitutes to almost every product. So pharmaceutical CRM software are designed in such a way that each and every feature of the software is designed by keeping the customer in centre. There are best CRM software solutions, for pharmaceutical like Bpmonline and Kapture provide the company with web services, sampling, interactive detailing and field sales automation. So due to such requirements of the market and the attention to detail, by the popular CRM software companies there is such a boost in the demand for pharmaceutical CRM software.

5. Retail

Due to the surge of influence of internet in our daily life, the retail outlets have started to make their presence felt online. But along with this they also have to keep their brick and mortar stores as strong as they were earlier. This is the reason that has created a spur in the usage of retail CRM systems. There are softwares like SalesForce and Nethunt which provide the retailers with all the features required to match the present day demands of the retailing industry.   

6. Legal

The legal CRM software provide the Law firms with the work of legal marketing automation, legal documentation, legal consultation and communications. Legal CRM software like LawRuler and SalesBoom automate almost all the clientele related activities and thus providing more insights to the customers and at the same time providing law firms to focus on rather important activities.     

Key Modules of CRM Software

  1. Sales Force Automation
  2. Lead Management
  3. Opportunity Management
  4. Contact Management
  5. Task Management
  6. Sales Forecasting
  7. Campaign Management
  8. Invoice Management
  9. Social CRM
  10. CRM & Sales Reports
  11. Mobile Edition
  12. Cloud / On-Demand (SaaS)

Features of Customer Relationship Management Software

Although customer relationship management nowadays have become a pile on bells and whistles to attract customers, the fact is there are some core features that lead to having real-time impact on businesses. So, it is highly important to keep in the mind some essential features of this tool before finalizing it for the business.

  1. Simple & easy integration: It is always advisable to have CRM with easy and simple integration process as it will not make any sense to have the tool if one cannot use it. Difficulty in integrating and using the tools leads to de-motivation of users and lead to no-where in such terms
  2. Remote Access: It is a must to have remote access to the data stored in Customer Relationship Management software as it is no use if it can be accessed only in the office. Data must be accessible in all forms and from all locations. There is another brand new usage of remote access of data. 24/7 availability is the key factor of success nowadays and thus to ensure this, one needs remote access to any data through CRM systems.
  3. Mobile Access: With mobile access, it is meant that one can able to see data on their hand-held devices. People now traveling around to the world to make their business go global needs such a useful software to work with their walk and get in business anytime and anywhere.
  4. Strong Multi-channel Support: Software must have this feature to strengthen the mobile access of data or documents. Such features enable mobile usage of software and make workflow smoother and easier. With strong multi-channel support, CRM enables the work go smoother and ensure better results for the business.
  5. Integrated Analytics: It is equally essential to understand the data and analyze on it accordingly. So, along with data collection, it is important to have the access to the decision-making analytics tools as well.
  6. Campaign & data Management: The software must have the campaign as well as data management tool. This will enable any and every business to have a watch on the entire workflow along with managing multiple data list.
  7. Flexible and Customization: There is a CRM aphorism that each CRM has s special touch – meaning customization in itself. Customizations lead to fulfilling the exact requirement of business and fetch invaluable results.
  8. Lead generation along with follow-up tracking:It is not advisable to depend solely on the sales but has CRM developed to create leads and have a follow-up function attached to it. Such tools can always help the business grow and fetch in more fruitful results through its operations.
  9. Cloud CRM Software Solution: It is one of the most important features required in a software solution. This is because with every passing day the business are getting automated. So the data that is to be stored and analysed is getting larger in volume. This makes it difficult for user to store it safely within their systems. So cloud CRM software can solve this problem of storage and security easily. It will also speed up the business activities and make them hassel free at the same time. 

Customer Relationship Management Software – Benefits & Uses

To grow business in a smart and different way and reach to the world, Customer Relation Management software could be one of  the keys. Once a luxury meant for large companies, the customer relation management software has now become one of the most critical components for a successful business setup.

The focal point of customer relationship management software is to enrich the qualitative aspect of business by enhancing the relation between the business body and its clients. This sort of software enables the business to strengthen the sales team by managing their workload with efficiency and smoothness. Further, these given techniques are upgraded through storage method and by organizing the customer data. In addition, through sales leads and marketing data.

Another major benefit of using CRM solution is that one gets a consolidated data. Customer relationship management software can merge all possible information provided by customers in one straightforwardly accessible client interface. This way CRM system removes the requirement of separate spreadsheets, documents files and other tools used in businesses. Thus, such consolidated interface helps get a solitary view of complete life-cycle of client’s work starting from the fundamental information to various communications with employees. Various CRM tools and software are used to keep selves informed about the vendors, suppliers, and other partners along with client’s communication details and other aspects.

This new-age technology called customer relationship management system primarily incorporate the tools that make the users track various emails and logs; it is also used to used attach data and records. It helps the business stay informed of services that are delivered or undelivered. It also helps oversee leads and capture the workflow and follow-up accordingly, follow-up and categorize all issues as per their potentialities.

The best CRM software also provide some features which consider the performance as well as the productivity of business. However, use of such tools are subject to technical knowledge but such technical advancements have helped businesses reach a new height.

Latest Trends in CRM Tools

‘Customer Relations’ is the most critical for the life of any business. Delayed assistance, unhandled emails, unresponsive helpdesks, etc could definitely lead to a dent in customer relations, loss of customer trust and subsequently lead generation. This is where keeping up to date with the latest market trends becomes important. A proper study and research about the latest trends is imperative for succeeding in any industry. Keeping this fact in mind, below are some notable latest trends in Customer Relationship Management software industry, these will help you to choose the best CRM software for your business:

  1. Advent of Social CRM - Human-beings are social animals, and since consumers are also human-beings, they love interacting with each other. With the popularity and spread of social media, there is perhaps not a single day when people haven’t interacted with someone. According to a recent survey, around 50% consumers use social media for making purchase decisions. This being a crucial factor, social CRM solution has emerged as a must-have for businesses. The customer support module of the software should be prompt and socially active as it is seen that socially active customer support desks drastically increase customer loyalty and customer retention.
  2. Rapid growth of Cloud CRM - It shouldn't be surprising to know that nowadays more businesses are opting for SaaS Cloud CRM software solutions. Apart from affordable pricing, these solutions are flexible, updated regularly and easily maintained. And businesses are keenly adapting to employee requirements and quicker consumer assistance. SaaS Cloud CRM software typically serves all the above benefits. Add to that, precise consumer statistics, regular feedback and real-time analytics are some other remarkable benefits of this latest CRM trend.
  3. Integration at its peak - A single software package for all departments makes business tasks smoother and seamless. Integrating CRM tool with all departments is much time saving and cost efficient. Apart from that, management of such a compact business system is very efficient and error-free. The hefty burden of accounting, sales monitoring, customer relations, purchase requisites, email campaigns and the like could be reduced to a far extent. An ideal automated system is the one where ERP and CRM function simultaneously in a business, leaving no room for extra sweat. This sort of integration is the latest rage among CRM systems.
  4. CRM Predictions using Analytical Statistics - Nowadays the best CRM software are being coupled with real-time analytical statistics data for predicting consumer trends and behavioural moves. And by peeping into this data along with larger business purchase and sales trend data, the advanced CRM solutions have become ideal in predicting sales points and positively affecting the sales funnel. Business could capitalize on this latest trend and generate more leads.
  5. Better Customer Experience - Every customer looks for a human touch, and they find it missing in online business. This is exactly where brick and mortar business scores over online business. A rising trend in CRM software is to establish peer-to-peer relations with customers and make them feel part of the business. This relieves the customers’ craving for having human relations, subsequently enhancing the business and Customer Lifetime Value (CLV).
  6. Inclusion of Content Marketing Software into CRM - Content marketing is no new word in online business. Building consumer trust and generating online sales is synonymous with content marketing. Personalizing dynamic emails and landing pages through CRM systems is crucial for nurturing leads and landing more sales. One of the latest trends is to integrate content marketing into your CRM system. This helps the marketing and sales teams to customize their marketing strategy by using customer feedback and statistics made available by the software. The same data can be capitalized in the content strategy. This induces a higher probability of generation of leads and potential sales!

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