Best CRM Software for Your Business in 2017

Digital CRM star_border star_border star_border star_border star_border

Asp.Net based Digital CRM with source code
Digital CRM is Asp.Net web based CRM application which captures companies, leads, order, purchase marketing, accounts and manage customer’s complaint related details. Digital CRM purchase management module manages Indent, quotation, purchase order, material receipt and job work order process.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ftCRM star_border star_border star_border star_border star_border

Software BY Fragua Technologies India Pvt Ltd
FTcrm is a great app to centralize your sales Team, Marketing, and Administration tasks. One of the most important things is your time management and daily work organization. The FTcrm Dashboard helps you take control over your entire day and work.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Resotto star_border star_border star_border star_border star_border

All-in-one App for Restaurant Management
 'Resotto' is the All-in-One mobile app for restaurant management.? Resotto for Restaurant & Cafe manages your LIVE order & payment requests, tables, menu, guests, wait for queues, feedback, reservations to name a few.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

UniCable star_border star_border star_border star_border star_border

SMS, Billing & CRM for Cable TV
SMS, Billing & CRM solution for Managing Subscribers, Billing, Collection and Complaints. UNIcable provides a complete 360 Degree view of Subscribers details, easy to use, yet a robust and powerful application to automate your business with the latest features.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Uninet star_border star_border star_border star_border star_border

SMS, Billing & CRM for ISP’s
UNInet has been tailored to suit the specific needs of ISP’s and is integrated within our complete line of CRM Software Solutions. With UNInet you are able to automate your billing & invoicing processes right over the internet with custom invoices and detailed reports
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Teamgate CRM star_border star_border star_border star_border star_border

Inbound sales tool for service businesses
Teamgate is an Inbound Sales CRM app that offers you all lead generation and sales management functions. In addition, Teamgate provides a powerful insights, implemented SmartDialer and wide API connection range.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Dynamic CRM star_border star_border star_border star_border star_border

PHP based CRM with source code
Dynamic CRM is open source based complete Customer Relationship and Project Management software that is a great fit for almost any business firms and professionals. Dynamic CRM is clean and modern mobile responsive design, and it can help you look more professional to your customers and help improve business performance at the same time.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

GreenRope star_border star_border star_border star_border star_border

GreenRope is a complete CRM & automation platform.
GreenRope is a complete CRM, marketing automation, and more. Integrated software that consolidates & simplifies your organization's sales, marketing and operations. GreenRope is your one-stop shop to help you with sales, marketing, and operations. 
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

NetHunt CRM star_border star_border star_border star_border star_border

CRM inside Gmail
NetHunt is a customizable and affordable CRM system inside your Gmail inbox. Turn emails into records, manage sales processes and check past deals without switching between apps. With NetHunt you can carry out personalized email campaigns and monitor its effectiveness.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Icertis star_border star_border star_border star_border star_border

Software BY Icertis
The Icertis equips enterprises with smart work, speed, and agility required to manage complexity- with powerful features that address all types of contract. Icertis have the ability to work effectively facilitate the achievement of the business goal.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Service CRM (Crm-India) star_border star_border star_border star_border star_border

Service Crm for Air conditioning Industry
Service CRM Maintain Whole Records of Customer with their Products and Serial No and also Suggest Product's Service Date of Their Customer on Daily as well as a Monthly basis. You can Also view All pending payments of customers.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Focus RT star_border star_border star_border star_border star_border

focus software is total ERP solution
Focus RT is complete solution for companies who are wants manage all business operations on a single platform with all customizability. and with MIS reports and BI tools
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Restocaptain POS software star_border star_border star_border star_border star_border

Restarunant pos software
Best POS Software for Restaurant Software is a cloud-based point of sales system in India specially designed for Restaurant Business, Coffee Shop, Ice cream, Cafes, and Bars.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Enterox ERP suite star_border star_border star_border star_border star_border

Enterprise Software for Business Management & IoT
Enterox Enterprise Software is a suite of Business Management solutions for Enterprise Resource Planning, Supply Chain Management, and Customer Relationship Management. These solutions seamlessly connect with websites, mobile apps, telephony systems, kiosk machines and Internet of Things.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ACGIL CRM star_border star_border star_border star_border star_border

Software BY ACG Infotech limited (ACGIL)
The key modules are a few, which would include the procedures starting from Lead Management to Supplying the item to a client to manage its post sales complaints to warrantee or AMC management.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)


What is Customer Relationship Management Software?

The key focus of customer relationship management software is to enhance the quality of the relationship between an organization and its customers, along with empowering sales and managing the workload of the sales team with efficiency and easiness. These techniques are improved through the storage and organization of customer data and in addition sales leads and marketing data.

One of the key benefits of CRMS is to merge all client information into one easily accessible client interface, removing the requirement for independent spreadsheets, documents and different tools for business. This gives a solitary view of whole client life-cycle, from fundamental personal information to recorded communications with staff. CRM tools are not just used to stay informed about client communications, but also those of vendors, partners, and suppliers.

CRM applications mainly incorporate tools that allow users to track emails and log calls, attach dates and records, stay informed of services delivered and undelivered services, oversees leads captures and follow-ups and categorize issues and potentialities. Many customer relationship management software now provides features that consider performance and productivity monitoring. Also, For smaller team free CRM software are also available.

Implementation of CRM Software

The CRM Implementation can be best understood as stage process. Starting from gathering the information of your customers and evaluating it for using that information to increase your sales, marketing and customer experience.

  1. Information Gathering -  Firstly you need to gather the information that your customers need to be identified by you and their behavior should be categorized. The companies having online customer services and their website can have the advantage over other companies in the market. The customers can fill, update and maintain their own data when they are buying something or inquiring.
  2. Information storage - The relational database is the best-centralized customer database in which the storage and management of your customers’ information can be done in a most effective way. The relational database will allow you running all of your systems from the same origin. It also ensures that everybody is using up-to-date and accurate information.
  3. Information Access - Information Access will be the next stage after collecting or gathering the information about the customers and storing it centrally. It is important to make this information available to all the staff members in the most useful format.
  4. Study the behavior of the customer - You can begin to profile customers and develop various and important sales strategies by using data mining tools in spreadsheet programs which can analyze the data to identify patterns and relationships. So the analysis of customer behavior is a most important aspect in CRM programs.
  5. Marketing more aggressively and effectively - It is the mindset of many companies or businesses that the high percentage of their profits is generated by a small percentage of their customers. The companies can target and reward their most valuable customers by using CRM. They can gain a better understanding of their customers’ needs.
  6. Intensify the customer experience - A small number of customers who are having complaints often take up a disproportionate amount of staff time as a small group of customers are the most profitable. The staff will have more time for other customers if the problem of customers having complaints can be solved quickly.

Key Modules of CRM Software

  1. Sales Force Automation
  2. Lead Management
  3. Opportunity Management
  4. Contact Management
  5. Task Management
  6. Sales Forecasting
  7. Campaign Management
  8. Invoice Management
  9. Social CRM
  10. CRM & Sales Reports
  11. Mobile Edition
  12. Cloud / On-Demand (SaaS)

Features of Customer Relationship Management Software

Although customer relationship management nowadays have become a pile on bells and whistles to attract customers, the fact is there are some core features that lead to having real-time impact on businesses. So, it is highly important to keep in the mind some essential features of this tool before finalizing it for the business.

  1. Simple & easy integration: It is always advisable to have CRM with easy and simple integration process as it will not make any sense to have the tool if one cannot use it. Difficulty in integrating and using the tools leads to de-motivation of users and lead to no-where in such terms
  2. Remote Access: It is a must to have remote access to the data stored in Customer Relationship Management software as it is no use if it can be accessed only in the office. Data must be accessible in all forms and from all locations. There is another brand new usage of remote access of data. 24/7 availability is the key factor of success nowadays and thus to ensure this, one needs remote access to any data through CRM systems.
  3. Mobile Access: With mobile access, it is meant that one can able to see data on their hand-held devices. People now traveling around to the world to make their business go global needs such a useful software to work with their walk and get in business anytime and anywhere.
  4. Strong Multi-channel Support: Software must have this feature to strengthen the mobile access of data or documents. Such features enable mobile usage of software and make workflow smoother and easier. With strong multi-channel support, CRM enables the work go smoother and ensure better results for the business.
  5. Integrated Analytics: It is equally essential to understand the data and analyze on it accordingly. So, along with data collection, it is important to have the access to the decision-making analytics tools as well.
  6. Campaign & data Management: The software must have the campaign as well as data management tool. This will enable any and every business to have a watch on the entire workflow along with managing multiple data list.
  7. Flexible and Customization: There is a CRM aphorism that each CRM has s special touch – meaning customization in itself. Customizations lead to fulfilling the exact requirement of business and fetch invaluable results.
  8. Lead generation along with follow-up tracking:It is not advisable to depend solely on the sales but has CRM developed to create leads and have a follow-up function attached to it. Such tools can always help the business grow and fetch in more fruitful results through its operations.

Customer Relationship Management Software – Benefits & Uses

To grow business in a smart and different way and reach to the world, Customer Relation Management software could be one of  the keys. Once a luxury meant for large companies, the customer relation management software has now become one of the most critical components for a successful business setup.

The focal point of customer relationship management software is to enrich the qualitative aspect of business by enhancing the relation between the business body and its clients. This sort of software enables the business to strengthen the sales team by managing their workload with efficiency and smoothness. Further, these given techniques are upgraded through storage method and by organizing the customer data. In addition, through sales leads and marketing data.

Another major benefit of using CRM solution is that one gets a consolidated data. Customer relationship management software can merge all possible information provided by customers in one straightforwardly accessible client interface. This way CRM system removes the requirement of separate spreadsheets, documents files and other tools used in businesses. Thus, such consolidated interface helps get a solitary view of complete life-cycle of client’s work starting from the fundamental information to various communications with employees. Various CRM tools and software are used to keep selves informed about the vendors, suppliers, and other partners along with client’s communication details and other aspects.

This new-age technology called customer relationship management system primarily incorporate the tools that make the users track various emails and logs; it is also used to used attach data and records. It helps the business stay informed of services that are delivered or undelivered. It also helps oversee leads and capture the workflow and follow-up accordingly, follow-up and categorize all issues as per their potentialities.

The latest developed best CRM solutions also provide some features which consider the performance as well as the productivity of business. However, use of such tools are subject to technical knowledge but such technical advancements have helped businesses reach a new height.

Latest Trends in CRM Software

‘Customer Relations’ is the most critical for the life of any business. Delayed assistance, unhandled emails, unresponsive helpdesks, etc could definitely lead to a dent in customer relations, loss of customer trust and subsequently lead generation. This is where keeping up to date with the latest market trends becomes important. A proper study and research about the latest trends is imperative for succeeding in any industry. Keeping this fact in mind, below are some notable latest trends in Customer Relationship Management software industry:

  1. Advent of Social CRM - Human-beings are social animals, and since consumers are also human-beings, they love interacting with each other. With the popularity and spread of social media, there is perhaps not a single day when people haven’t interacted with someone. According to a recent survey, around 50% consumers use social media for making purchase decisions. This being a crucial factor, social CRM software has emerged as a must-have for businesses. The customer support module of the software should be prompt and socially active as it is seen that socially active customer support desks drastically increase customer loyalty and customer retention.
  2. Rapid growth of Cloud CRM - It shouldn't be surprising to know that nowadays more businesses are opting for Cloud SaaS CRM solutions. Apart from affordable pricing, these solutions are flexible, updated regularly and easily maintained. And businesses are keenly adapting to employee requirements and quicker consumer assistance. Cloud Saas CRM software typically serves all the above benefits. Add to that, precise consumer statistics, regular feedback and real-time analytics are some other remarkable benefits of this latest CRM trend.
  3. Integration at its peak - A single software package for all departments makes business tasks smoother and seamless. Integrating CRM software with all departments is much time saving and cost efficient. Apart from that, management of such a compact business system is very efficient and error-free. The hefty burden of accounting, sales monitoring, customer relations, purchase requisites, email campaigns and the like could be reduced to a far extent. An ideal automated system is the one where ERP and CRM function simultaneously in a business, leaving no room for extra sweat. This sort of integration is the latest rage among CRM software prospects.
  4. CRM Predictions using Analytical Statistics - CRM software are being coupled with real-time analytical statistics data for predicting consumer trends and behavioural moves. And by peeping into this data along with larger business purchase and sales trend data, the advanced CRM software have become ideal in predicting sales points and positively affecting the sales funnel. Business could capitalize on this latest trend and generate more leads.
  5. Better Customer Experience - Every customer looks for a human touch, and they find it missing in online business. This is exactly where brick and mortar business scores over online business. A rising trend in CRM software is to establish peer-to-peer relations with customers and make them feel part of the business. This relieves the customers’ craving for having human relations, subsequently enhancing the business and Customer Lifetime Value (CLV).
  6. Inclusion of Content Marketing Software into CRM - Content marketing is no new word in online business. Building consumer trust and generating online sales is synonymous with content marketing. Personalizing dynamic emails and landing pages through CRM software is crucial for nurturing leads and landing more sales. One of the latest trends is to integrate content marketing into CRM software. This helps the marketing and sales teams to customize their marketing strategy by using customer feedback and statistics made available by the CRM software. The same data can be capitalized in the content strategy. This induces a higher probability of generation of leads and potential sales!

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