Help Desk Zoho Desk

Zoho Desk

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 4.8 (6)

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With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Pricing of Zoho Desk

Click here to get detailed pricing as per your requirements.

USD 22.73  Agent/ Month
Free Trial
Everything in Professional+
Scheduled Reports
Cross Department Reports
Contract Management
Custom Ticket Templates
Role Based Access Control
Zoho BugTracker Integration
Cloud Telephony w/ IVR
Live Chat Support
USD 10.91  Agent/ Month
Free Trial
Everything in Free+
Multi-channel Support
Helpdesk Automations
Multi-department Management
Advanced SLAs w/ Business Hours
Zoho CRM Integration
Customer Happiness Ratings
Cloud Telephony
Advanced Reports & Dashboards
USD Free  Agent/ Month
Free Trial
E-mail Inbox & Web-form
Community Forums
Customizable Web Portal
Domain Mapping
Priority SLAs w/ Escalation
Basic Reports w/ Custom Fields

Key Features of Zoho Desk

keyboard_arrow_right Email Integration

keyboard_arrow_right Social Media Integration

keyboard_arrow_right Live chat system

keyboard_arrow_right Surveys & Feedback

keyboard_arrow_right Alerts Escalation

keyboard_arrow_right Community Forums

keyboard_arrow_right Inbox Queue Management

keyboard_arrow_right Known Issue Management

keyboard_arrow_right Ticket Management

keyboard_arrow_right Issue Tracking

keyboard_arrow_right Online Forums

keyboard_arrow_right SLA Management

keyboard_arrow_right Third Party Integration

keyboard_arrow_right Document Management

keyboard_arrow_right Customer DataBase

keyboard_arrow_right Self Service Portal

keyboard_arrow_right Billing & Invoicing

keyboard_arrow_right Knowledge Base

keyboard_arrow_right Automated Routing

keyboard_arrow_right Contract Management

keyboard_arrow_right Incident Management

keyboard_arrow_right Multiple Brands Products

keyboard_arrow_right Help Desk Management

keyboard_arrow_right Macros

keyboard_arrow_right Requirements Review

keyboard_arrow_right Software Metrics

keyboard_arrow_right To-Do List


Deployment : Web Base
Payment : SAAS
API : Yes
Customization : Yes
Mobile Support : Yes
Mobile App : Yes
Languages support :
Download Brochure
Web Base
Web Base and Installed
Both (SAAS & One time)

Who uses Zoho Desk

Personal StartUps SMEs Agencies Enterprises


Web App Windows Macintosh

Mobile Platforms

iOS Android WinPhone BlackBerry
Windows Phone

Company Details

Company Name:
Zoho Corporation Pvt. Ltd.


Save the world from bad customer service!

Put customer service at the heart of your company.
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

Close tickets. Open happiness.
Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

Don't improvize. Improve.
With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

One company. One team.
Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

Convenience is key.
When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

Self-help is the best help.
Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

Your help desk, truly yours.
Zoho Desk understands the uniqueness of your business and allows you to customize extensively and integrate it with other apps.

Sync contacts and users.
Add business contacts from Google Contacts to Zoho Desk. Stay connected to every contact by syncing them with Google.

Zoho Desk Screenshots (15)



Zoho Desk Customers
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Zoho Desk Customers
Zoho Desk Customers


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User Reviews (6) Ask a question

Jia Khanna
Very easy to use it and manage it
Overall rating
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It provides account to every user due to which it becomes very easy to use it and manage it. It provides very flexible filters due to which it provides best out comes. The lay out and the use is very easy. These are the features I like about it the most.

Sadaf Sarwar
Good quality, fast and active software
Overall rating
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Things I like about it: Zoho support is a software company which is emerging very fast now days, because of its good quality products and fast, active software. It is very fast to use, it prevents wastage of time which is its best feature.

Sanjay Darji
Position: Digital Marketing Manager 
via Linkedin
Affordable and robust
Overall rating
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Zoho is known for its amazing products! Also Zoho Support did not dissatisfy me. With this app you can do your client care quickly by using the effective functions. I use Zoho Support for handling my tickets. At the starting I used to have a freemium account but very soon my organization increased and Required a compensated strategy.

Dipen Upaliya
Very easily synchronizable
Overall rating
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Zoho has helped us immensely in automating our ticket management system thereby making our sales teams more interconnected, agile and efficient. With the love chat function as well as real time survey and feedback, we have been able to tweak our responses suitably. Their social media integration function is also very useful as well as easily synchronizable. We fully recommend ZOHO.

Mahendra Upadhyay
It helps in booming the business
Overall rating
star star star star star

Customers are the life blood of any organization. They are ones who can make business successful if they are satisfied. Therefore, the main objective is to satisfy the customer. This software is fulfilling this objective with the best features to help the customers with help & support. Zoho helps in booming the business .It is user-friendly and easy to use. It seems to be providing back bone to business. This software is getting popular day by day and covers each and every aspect of excellent customer support.

Patel Hardik
Position: Project Engineer 
Zoho Support, Truly made us understand what customer exactly want.
Must use it
Overall rating
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Zoho support s/w made us aware of the customer service that we must provide after or before sales. It is very easy it use and a pretty hand tool to get to know what do customers demand and how to accomplish them. Surely, Recommended.

FAQs of Zoho Desk

Q. What are the main features of Zoho Desk?

The key features of Zoho Desk are as follows:

label Email Integration

label Social Media Integration

label Live chat system

label Surveys & Feedback

label Alerts Escalation

label Community Forums

label Inbox Queue Management

label Known Issue Management

label Ticket Management

label Issue Tracking

label Online Forums

label SLA Management

label Third Party Integration

Q. How much do the Zoho Desk cost?

The Zoho Desk has 3 plans - ENTERPRISE INRUSD 23 (Agent/ Month),PROFESSIONAL INRUSD 11 (Agent/ Month),Free USD Free (Agent/ Month).

Free trial : Available.

Q. Who are the typical users of Zoho Desk?

Zoho Desk has the following typical customers: Startups, SMEs, Agencies, Enterprises.

Q. Which mobile platform does Zoho Desk support?

Zoho Desk supports the following devices: IOS, Android

Q. Which operating system does Zoho Desk support?

Zoho Desk support the following operation system : Web App

Q. What payment method does Zoho Desk support?

Zoho Desk support the following payment methods : SAAS.

Q. What is the deployment type?

Zoho Desk has deployment type : Web Base.

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