With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Pricing of Zoho Desk
Click here to get detailed pricing as per your requirements.
|Everything in Professional+|
|Cross Department Reports|
|Custom Ticket Templates|
|Role Based Access Control|
|Zoho BugTracker Integration|
|Cloud Telephony w/ IVR|
|Live Chat Support|
|Everything in Free+|
|Advanced SLAs w/ Business Hours|
|Zoho CRM Integration|
|Customer Happiness Ratings|
|Advanced Reports & Dashboards|
|E-mail Inbox & Web-form|
|Customizable Web Portal|
|Priority SLAs w/ Escalation|
|Basic Reports w/ Custom Fields|
Key Features of Zoho Desk
keyboard_arrow_right Email Integration
keyboard_arrow_right Social Media Integration
keyboard_arrow_right Live chat system
keyboard_arrow_right Surveys & Feedback
keyboard_arrow_right Alerts Escalation
keyboard_arrow_right Community Forums
keyboard_arrow_right Inbox Queue Management
keyboard_arrow_right Known Issue Management
keyboard_arrow_right Ticket Management
keyboard_arrow_right Issue Tracking
keyboard_arrow_right Online Forums
keyboard_arrow_right SLA Management
keyboard_arrow_right Third Party Integration
keyboard_arrow_right Document Management
keyboard_arrow_right Customer DataBase
keyboard_arrow_right Self Service Portal
keyboard_arrow_right Billing & Invoicing
keyboard_arrow_right Knowledge Base
keyboard_arrow_right Automated Routing
keyboard_arrow_right Contract Management
keyboard_arrow_right Incident Management
keyboard_arrow_right Multiple Brands Products
keyboard_arrow_right Help Desk Management
keyboard_arrow_right Requirements Review
keyboard_arrow_right Software Metrics
keyboard_arrow_right To-Do List
Who uses Zoho Desk
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Save the world from bad customer service!
Put customer service at the heart of your company.
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Close tickets. Open happiness.
Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.
Don't improvize. Improve.
With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.
One company. One team.
Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.
Convenience is key.
When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.
Self-help is the best help.
Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.
Your help desk, truly yours.
Zoho Desk understands the uniqueness of your business and allows you to customize extensively and integrate it with other apps.
Sync contacts and users.
Add business contacts from Google Contacts to Zoho Desk. Stay connected to every contact by syncing them with Google.
User Reviews (6) Ask a question
It provides account to every user due to which it becomes very easy to use it and manage it. It provides very flexible filters due to which it provides best out comes. The lay out and the use is very easy. These are the features I like about it the most.
Things I like about it: Zoho support is a software company which is emerging very fast now days, because of its good quality products and fast, active software. It is very fast to use, it prevents wastage of time which is its best feature.
Zoho is known for its amazing products! Also Zoho Support did not dissatisfy me. With this app you can do your client care quickly by using the effective functions. I use Zoho Support for handling my tickets. At the starting I used to have a freemium account but very soon my organization increased and Required a compensated strategy.
Zoho has helped us immensely in automating our ticket management system thereby making our sales teams more interconnected, agile and efficient. With the love chat function as well as real time survey and feedback, we have been able to tweak our responses suitably. Their social media integration function is also very useful as well as easily synchronizable. We fully recommend ZOHO.
Customers are the life blood of any organization. They are ones who can make business successful if they are satisfied. Therefore, the main objective is to satisfy the customer. This software is fulfilling this objective with the best features to help the customers with help & support. Zoho helps in booming the business .It is user-friendly and easy to use. It seems to be providing back bone to business. This software is getting popular day by day and covers each and every aspect of excellent customer support.
Must use it
Zoho support s/w made us aware of the customer service that we must provide after or before sales. It is very easy it use and a pretty hand tool to get to know what do customers demand and how to accomplish them. Surely, Recommended.
FAQs of Zoho Desk
Q. What are the main features of Zoho Desk?
The key features of Zoho Desk are as follows:
label Email Integration
label Social Media Integration
label Live chat system
label Surveys & Feedback
label Alerts Escalation
label Community Forums
label Inbox Queue Management
label Known Issue Management
label Ticket Management
label Issue Tracking
label Online Forums
label SLA Management
label Third Party Integration
Q. How much do the Zoho Desk cost?
The Zoho Desk has 3 plans - ENTERPRISE INRUSD 23 (Agent/ Month),PROFESSIONAL INRUSD 11 (Agent/ Month),Free USD Free (Agent/ Month).
Free trial : Available.
Q. Who are the typical users of Zoho Desk?
Zoho Desk has the following typical customers: Startups, SMEs, Agencies, Enterprises.
Q. Which mobile platform does Zoho Desk support?
Zoho Desk supports the following devices: IOS, Android
Q. Which operating system does Zoho Desk support?
Zoho Desk support the following operation system : Web App
Q. What payment method does Zoho Desk support?
Zoho Desk support the following payment methods : SAAS.
Q. What is the deployment type?
Zoho Desk has deployment type : Web Base.