Zoho Desk
What is Zoho Desk?
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software.
Zoho Desk Starting Price
$ 0/Agent/ Month
Zoho Desk Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
Zoho Desk Screenshots
Key Features of Zoho Desk
- Case Management
- CRM integration
- Customer Support
- Knowledge Management
- Mobile Support
- Call Recording
- Call Management
- Self Service Portal
- Assignment Management
- Customer Feedback
- Workflow Management
- Email Management
- Call Center Management
- Call Monitoring
- Call Logging
- Escalation Management
Zoho Desk Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
Zoho Desk Categories on SoftwareSuggest
Zoho Desk Comparisons
Zoho Desk Pricing
- 3 Free Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi Language Helpdesk
- 24*5 Email Support
- Mobile Apps
- Features from Free +
- Social & Community Channels
- Product Based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP - Embeddable Self Service
- 24x5 Phone Support
- Add-On ( Inr 300/Light Agent)
- Features from Standard +
- Multi-department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDK
- 24x5 Chat Support
- Add-On ( Inr 300/Light Agent)
Company Details
Zoho Corporation Pvt. Ltd.
Chennai
4141 Hacienda Drive Pleasanton, California 94588 USA
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Zoho Desk Description
Zoho Desk is a cloud-based context-aware customer service software used by service teams in over 40,000 businesses such as Daimler, Essilor, and McAfee.
Zoho Desk helps service teams manage customer conversations across email, phone, live chat, social media, and more. It packs all the automation and analytics necessary to scale to any volume of customers. It is easy to implement, and it tightly integrates with other software used by the team for context and continuity.
Zoho Desk is the solution to address real-time customer service challenges. It helps service teams with easy team collaboration, productivity hacks, intuitive AI, and measures customer happiness. It is customizable, affordable, and easy to scale.
Zoho Desk Customers
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Alternatives of Zoho Desk
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Zoho Desk Videos
Integrations
Slack, Jira, Zapier, Trello, Intercom, Zoho CRM, Pipedrive, Asana, HubSpot, Microsoft Teams, Screen Magic, twilio
Overall Reviews
Zoho Desk Pros and Cons
Pros
"great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings"
"Great Ticketing system software. All customers tickets can be in one poll. Customer can log there tickets through the customer portal or through the mail and get a great linked connection"
"Zoho desk is very helpful software , it can arrange customers tickets in a good manner."
Cons
"need to add asset management"
"Need to add asset management"
"Time entry in tasks reports need to export in form of pdf or excel."
Zoho Desk Reviews (9)
Radwa
Product Manger
Used the software for : 6-12 months
Company Size :11-50 employees
Verified By : 
zoho desk
full function help desk to track all customers tickets and activities need to add asset management to mange customers assets and to add one calendar for tasks of team and team leader
What do you like best about Zoho Desk?
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
What do you dislike about Zoho Desk?
need to add asset management
Radwa
Product Manger
Used the software for : 6-12 months
Company Size :11-50 employees
Verified By :
The Best zoho Desk product
Great full feature ticketing system but need asset management to manage customers assets to need to add one calendar for team tasks and team leads to easy sort tasks.
What do you like best about Zoho Desk?
Great Ticketing system software. All customers tickets can be in one poll. Customer can log there tickets through the customer portal or through the mail and get a great linked connection
What do you dislike about Zoho Desk?
Need to add asset management
Radwa
Product Manger
Used the software for : 6-12 months
Company Size :1-10 employees
Verified By :
Full Ticketing system
Need some enhancement in asset management, task time entry reports, need to add shared calendar with all tasks.
What do you like best about Zoho Desk?
Zoho desk is very helpful software , it can arrange customers tickets in a good manner.
What do you dislike about Zoho Desk?
Time entry in tasks reports need to export in form of pdf or excel.
Dipen
Used the software for : 2+ years
Company Size :51-200 employee
Very easily synchronizable
Zoho has helped us immensely in automating our ticket management system thereby making our sales teams more interconnected, agile and efficient. With the love chat function as well as real time survey and feedback, we have been able to tweak our responses suitably. Their social media integration function is also very useful as well as easily synchronizable. We fully recommend ZOHO.
Mahendra
Used the software for : 2+ years
Company Size :51-200 employee
It helps in booming the business
Customers are the life blood of any organization. They are ones who can make business successful if they are satisfied. Therefore, the main objective is to satisfy the customer. This software is fulfilling this objective with the best features to help the customers with help & support. Zoho helps in booming the business .It is user-friendly and easy to use. It seems to be providing back bone to business. This software is getting popular day by day and covers each and every aspect of excellent customer support.
Zoho Desk FAQs
How much does Zoho Desk cost?
The starting price of Zoho Desk is $ 0/Agent/ Month. It has different pricing plans:
- Free Plan : $ 0/Agent/ Month
- Standard : $ 14/Agent/ Month
- Professional : $ 23/Agent/ Month
- Enterprise : $ 40/Agent/ Month
Zoho Desk also provides a free trial to users.
What apps do Zoho Desk integrate with?
Zoho Desk integrates with various apps:
- Slack
- Jira
- Zapier
- Trello
- Intercom
- Zoho CRM
- Pipedrive
- Asana
- HubSpot
- Microsoft Teams
- Screen Magic
- twilio
What are the top 5 features for Zoho Desk?
The top 5 features for Zoho Desk are:
- Case Management
- CRM integration
- Customer Support
- Knowledge Management
- Mobile Support
