Help Scout
What is Help Scout?
Help Scout is a web based help desk composed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products
Help Scout Starting Price
$ 0/Forever/Unlimited user
Our Awards and Recognition
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Key Features of Help Scout
Here are the powerful features that make Help Scout stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Amazon
- 2-Way Messaging
- Account Alerts
- Account Management
- Action Management
- Activity / News Feed
- Activity Log
- Activity Tracking
- Admissions Management
- Alerts / Escalation
- Appointment Management
- Approval Workflow
- Archiving
- Asset Budgeting
- Asset Lifecycle Management
- Asset Management
- Audit Management
- Complaint Management
- and list reporting
- Administrator Level Control
- Air Management
- Alerts Notifications
- Analytics
- Archiving & Retention
- Assignment Management
- Audit Management
- Audit Trail
- Auditing
- Automated Routing
- Automated Scheduling
- Backlog Management
- Batch Records
- Audio / Video Conferencing
- Chat/Messaging
- Email Management
- Employee Directory
- Event Calendar
- File Sharing
- Agent Scheduling
- Alerts / Escalation
- Analytics
- Analytics/ROI Tracking
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Audience Segmentation
- Auto Dialer
- Automatic Chat Translation
- Activity / News Feed
- Adaptive Learning
- Alerts / Escalation
- Analytics/ROI Tracking
- Approval Process Control
- Archiving & Retention
- Artwork Management
- Asset Management
- Asynchronous Learning
- Audit Trail
- Automated Review & Approval
- Benchmarking
- Blended Learning
- Blogs
- Brainstorming
- Built-In Course Authoring
- Calendar integration
- Collaboration and commenting on emails
- Collaborative email editing
- Contact Management
- Email analytics and reporting
- Email Archiving
- Email Clients
- Email composition
- Email delegation
- Email encryption
- Email forwarding
- Email hosting
- Email Management
- Email Notifications
- Email Reminders
- Email scheduling
Help Scout Screenshots
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Help Scout Pricing
Here are the pricing plans for Help Scout. Choose the plan that best fits your requirements and budget. Get Detailed Help Scout pricing as per your requirements.
- Unlimited Users
- Unlimited messages & storage
- 1 limited Docs knowledge base
- Reports (7 days of history)
- Beaconc
- Saved Replies
- Outstanding 24x6 support
- All Free features
- 5 Mailboxes
- 1 Docs knowledge base
- Reports (full history)
- Workflows
- Satisfaction Ratings
- Office Hours
- All Standard features
- Unlimited Mailboxes
- 3 Docs knowledge bases
- Teams
- Custom Fields
- Free inactive Users
Help Scout Specifications
Get a closer look at the technical specifications and system requirements for Help Scout. Find out if it's compatible with your operating system and other software.
Help Scout Comparisons
Compare Help Scout with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
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Help Scout Slideshare
Help Scout Customers
Help Scout Videos
Overall Help Scout Reviews
Thinking about using Help Scout? Check out verified user reviews & ratings based on Help Scout's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Help Scout Pros and Cons
"Email or message had been read by a customer"
"multi tasking features"
1 Help Scout Reviews
Hear directly from customers who have used Help Scout. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
ForhadM.
Co-Founder
Used the software for : Free trial (Daily)
Company Size :1-10 employees
Verified By : 
It's Expensive Comparative to Others
Help Scout is a tool with great features. I wish Help Scout could do all the things compared to ThriveDesk. We switched to ThriveDesk, and we started working remotely. So we were looking for a program to group all our needs instead of running multiple programs to handle our customer service needs.
Help Scout IOS App Experience
Help Scout After Sales Service Rating
What do you like best about Help Scout?
Email or message had been read by a customer
What do you dislike about Help Scout?
multi tasking features
What features is Help Scout currently missing?
Phone and email chat integration.
What other products like Help Scout have you used or evaluated?
ThriveDesk
How Help Scout is better/different from its competitors?
It has a lot of great features that I found useful among them being able to work with my team and view tickets together.
Alternatives of Help Scout
Explore alternative software options that can fulfill similar requirements as Help Scout. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Help Scout FAQs
How much does Help Scout cost?
The starting price of Help Scout is ₹ 0/Forever/Unlimited user. It has different pricing plans:
- Free : ₹ 0/Forever/Unlimited user
- Standard : ₹ 1440/User/Month
- Plus : ₹ 2304/User/Month
Help Scout also provides a free trial to users.
What are the top 5 features for Help Scout?
The top 5 features for Help Scout are:
- Document Management
- Email Integration
- Customer DataBase
- Self Service Portal
- Knowledge Base
What type of customer support is available from Help Scout?
The available support which Help Scout provides is:
- Tickets
