In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Help Scout. To get better insight, here’s how users have rated these products. Zendesk is rated 4.5 while Help Scout is rated 3.0.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zendesk vs Help Scout with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 19
Agent/Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Forever/Unlimited user
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zendesk and Help Scout based on their key features and functionalities to pick the right one for your business.

  • Triggers
  • Customer Database
  • Custom Fields
  • Community Forums
  • Customer Portal
  • Ticketing System
  • Ticket Views
  • Performance Metrics
  • Task Management
  • Social Media Integration
  • Sla Management
  • Audit Trail
  • Email Integration
  • Self Service Portal
  • Reporting And Analytics
View All Zendesk Features
  • Triggers
  • Customer Database
  • Custom Fields
  • Community Forums
  • Customer Portal
  • Ticketing System
  • Ticket Views
  • Performance Metrics
  • Task Management
  • Social Media Integration
  • Sla Management
  • Audit Trail
  • Email Integration
  • Self Service Portal
  • Reporting And Analytics
View All Help Scout Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Help Scout for better insights.

Ratings

Compare how Zendesk stacks up against Help Scout in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.4
Ease of Use
Ease of Use 4.5
Value for Money
Value for Money 4.4
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
87%
View All Zendesk Reviews
Overall Rating (out of 5)
Overall Rating 3
Feature
Feature 4
Ease of Use
Ease of Use 3
Value for Money
Value for Money 2
Customer Support
Customer Support 4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All Help Scout Reviews

Awards

Zendesk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award

User Reviews

Based on all the user reviews and ratings received by Zendesk and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 90 reviews while Help Scout has 1 review

Pros

Zendesk provides visibility, ease of use, and appropriate metric monitoring. Zendesk is a tool that offers multiple options on a single platform. I am using Zendesk for support tickets.

Posted by - Havinal Gururaj

Cons

I think the user interface of Zendesk can be improved, as navigating to some areas sometimes is a hectic task.

Posted by - Havinal Gururaj

View All Zendesk Reviews

Pros

Email or message has been read by a customer.

Posted by - Forhad Mollah

Cons

multitasking features

Posted by - Forhad Mollah

View All Help Scout Reviews

Specifications

Check out the specifications of Zendesk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zendesk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zendesk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Help Scout and learn how they operate. Explore the company name, its location, and more!

Company Name

Zendesk

Headquarter

San Francisco

Website
Visit Website
Company Name

Help Scout

Headquarter

Boston

FAQs

For what other purposes can Zendesk and Help Scout be used?

Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while Help Scout can be utilized as a quality management software, live chat software and complaint management system.

Do Zendesk and Help Scout offer a free trial?

Yes, Zendesk and Help Scout provide a free trial to its users.

Which mobile platforms do Zendesk and Help Scout support?

Zendesk supports Android and IOS, while Help Scout supports Android and IOS.

What are the key features of Zendesk and Help Scout?

Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Help Scout offers features, such as shared inbox, customer management, knowledge base, live chat.

What level of customer support can I expect from Zendesk and Help Scout?

Zendesk provides customer support over various channels including phone, email, live support and tickets, and Help Scout provides customer support over email, tickets and more.

Zendesk

Visit Website
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