Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Help Scout all in one place to simplify your decision-making process. Zendesk is rated 4.5 while Help Scout is rated 3.0.
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Compare pricing of Zendesk vs Help Scout with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Help Scout for better insights.
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Zendesk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Zendesk and Help Scout. You can purchase Zendesk with Agent/Month payment plans. Whereas, Help Scout provides Forever/Unlimited user payment plans. Zendesk provides a free trial whereas, Help Scout does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Free Trial
Yearly
Compare between Zendesk and Help Scout based on their key features and functionalities to pick the right one for your business.
Audit Trail
Case Management
Task Management
Appointment Management
API Integration
Customer DataBase
Performance Metrics
Social Media Integration
Self Service Portal
Assignment Management
Document Management
Email Integration
Customer DataBase
Self Service Portal
Knowledge Base
Inbox Queue Management
Incident Management
Known Issue Management
Ticket Management
Help Desk Management
Asset Management
Email Integration
Help Desk
Inventory Management
Task Management
Onboarding
Real Time Monitoring
Workflow Management
Collaboration
Inventory Tracking
Compare how Zendesk stacks up against Help Scout in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Zendesk and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 40 reviews while Help Scout has 1 review
web side is coustomer friendly
Pros
zendesk is very client friendly web side every step is very simple and easy to used for normal person
Cons
if you decrease the cost then more or more client come for visit the zendesk web side
It's Expensive Comparative to Others
Pros
Email or message had been read by a customer
Cons
multi tasking features
Excellent Performance, Exceed Expectation.
Pros
Automation System, Time Taken For Processing Command, Easy To Understand Features.
Cons
No Such Part/ Problem Has Been Detected. Also depends upon company to company requirements.
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Help Scout is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
The quality and timeliness of support are important parameters when comparing Zendesk with Help Scout. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Help Scout provides Email and Tickets.
phone
live support
tickets
training
tickets
phone
live support
tickets
training
Zendesk and Help Scout are supported in the following languages.
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
English
Chinese
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish
The target customer base of Zendesk vs Help Scout is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMBs
Enterprises
Startups
SMBs
Freelancer
Startups
SMBs
Agencies
Enterprises
Find out which tools Zendesk and Help Scout integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Trello
Mailchimp Activity
Shopify
Salesforce
Klaus
Proactive Campaigns
Tymeshift
TeamViewer
Unbabel
Narvar
(Not Provided by Vendor)
Slack
Sage 50
SAP
SalesForce
EasyRun
Asterisk
OTRS
Ping Identity
Visual Studio
QuickBooks
SSO Connector
Jira Software - Cloud Service
TeamViewer Embedded Service
SolarWinds
Google Apps
ADFS
Skype for Business
Okta
CAS
Trello
OneLogin
Office365
Nagios
OpenAM
IP Filter
Shibboleth
Bomgar
LogMeIn Rescue
Azure
Chromebook
POwer BI Extract
To gain a better understanding of how these Zendesk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Zendesk and Help Scout and learn how they operate. Explore the company name, its location, and more!
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