In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Help Scout. To get better insight, here’s how users have rated these products. Zendesk is rated 4.5 while Help Scout is rated 3.0.
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List of All Help Desk SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Help Scout with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zendesk and Help Scout based on their key features and functionalities to pick the right one for your business.
- Triggers
- Customer Database
- Custom Fields
- Community Forums
- Customer Portal
- Ticketing System
- Ticket Views
- Performance Metrics
- Task Management
- Social Media Integration
- Sla Management
- Audit Trail
- Email Integration
- Self Service Portal
- Reporting And Analytics
- Triggers
- Customer Database
- Custom Fields
- Community Forums
- Customer Portal
- Ticketing System
- Ticket Views
- Performance Metrics
- Task Management
- Social Media Integration
- Sla Management
- Audit Trail
- Email Integration
- Self Service Portal
- Reporting And Analytics
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Help Scout for better insights.
Awards
Zendesk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Zendesk and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 90 reviews while Help Scout has 1 review
Pros
Zendesk provides visibility, ease of use, and appropriate metric monitoring. Zendesk is a tool that offers multiple options on a single platform. I am using Zendesk for support tickets.
Posted by - Havinal Gururaj
Cons
I think the user interface of Zendesk can be improved, as navigating to some areas sometimes is a hectic task.
Posted by - Havinal Gururaj
Pros
Email or message has been read by a customer.
Posted by - Forhad Mollah
Cons
multitasking features
Posted by - Forhad Mollah
Specifications
Check out the specifications of Zendesk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Help Scout and learn how they operate. Explore the company name, its location, and more!
Help Scout
Boston
Alternatives
FAQs
For what other purposes can Zendesk and Help Scout be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while Help Scout can be utilized as a quality management software, live chat software and complaint management system.
Do Zendesk and Help Scout offer a free trial?
Yes, Zendesk and Help Scout provide a free trial to its users.
Which mobile platforms do Zendesk and Help Scout support?
Zendesk supports Android and IOS, while Help Scout supports Android and IOS.
What are the key features of Zendesk and Help Scout?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Help Scout offers features, such as shared inbox, customer management, knowledge base, live chat.
What level of customer support can I expect from Zendesk and Help Scout?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Help Scout provides customer support over email, tickets and more.
Zendesk
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