Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Help Scout all in one place to simplify your decision-making process. Zendesk is rated 4.7 while Help Scout is rated 3.0.
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Plans and Pricing
Compare pricing of Zendesk vs Help Scout with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Help Scout for better insights.
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Awards
Zendesk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Help Scout. You can purchase Zendesk with Agent/Month payment plans. Whereas, Help Scout provides Forever/Unlimited user payment plans. Zendesk provides a free trial whereas, Help Scout does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Free Trial
Both
Features
Compare between Zendesk and Help Scout based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Document Management
Email Integration
Customer DataBase
Self Service Portal
Knowledge Base
Inbox Queue Management
Incident Management
Known Issue Management
Ticket Management
Help Desk Management
Document Management
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Real Time Comparisons
Billing & Invoicing
Surveys & Feedback
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Overall Ratings
Compare how Zendesk stacks up against Help Scout in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 22 reviews while Help Scout has 1 review
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
It's Expensive Comparative to Others
Pros
Email or message had been read by a customer
Cons
multi tasking features
I used this for a good time, it's best
Pros
Just awesome
Cons
I didn't find that
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Help Scout is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with Help Scout. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Help Scout provides Email and Tickets.
phone
live support
tickets
training
tickets
phone
live support
tickets
training
Languages Supported
Zendesk and Help Scout are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
Typical Customer
The target customer base of Zendesk vs Help Scout is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Freelancer
Startups
Enterprises
SMEs
Freelancer
Video
To gain a better understanding of how these Zendesk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Help Scout and learn how they operate. Explore the company name, its location, and more!
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